{"id":9653,"date":"2023-10-09T08:00:12","date_gmt":"2023-10-09T01:00:12","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=9653"},"modified":"2023-10-09T11:47:46","modified_gmt":"2023-10-09T04:47:46","slug":"kinh-nghiem-telesale","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/","title":{"rendered":"C\u00e1c kinh nghi\u1ec7m telesale qu\u00fd b\u00e1u cho ng\u01b0\u1eddi m\u1edbi"},"content":{"rendered":"<p><strong>Telesale l\u00e0 m\u1ed9t trong nh\u1eefng ngh\u1ec1 c\u00f3 m\u1ee9c thu nh\u1eadp v\u00f4 c\u00f9ng h\u1ea5p d\u1eabn. Tuy nhi\u00ean, ch\u1ec9 khi n\u1eafm r\u00f5 c\u00e1c kinh nghi\u1ec7m telesale, b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao m\u1ee9c doanh s\u1ed1 b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Telesales_la_gi\" >Telesales l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Cac_kinh_nghiem_telesale_quy_bau_cho_nguoi_moi\" >C\u00e1c kinh nghi\u1ec7m telesale qu\u00fd b\u00e1u cho ng\u01b0\u1eddi m\u1edbi<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Ky_nang_giao_tiep_%E2%80%93_kinh_nghiem_telesale_quan_trong\" >K\u1ef9 n\u0103ng giao ti\u1ebfp &#8211; kinh nghi\u1ec7m telesale quan tr\u1ecdng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Ky_nang_lang_nghe\" >K\u1ef9 n\u0103ng l\u1eafng nghe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Kinh_nghiem_telesale_xu_ly_tinh_huong\" >Kinh nghi\u1ec7m telesale x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Phan_tich_khach_hang_san_pham\" >Ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng, s\u1ea3n ph\u1ea9m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Xay_dung_noi_dung\" >X\u00e2y d\u1ef1ng n\u1ed9i dung<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Kiem_che_cam_xuc\" >Ki\u1ec1m ch\u1ebf c\u1ea3m x\u00fac<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Lam_chu_thoi_gian\" >L\u00e0m ch\u1ee7 th\u1eddi gian<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Ren_luyen_giong_noi\" >R\u00e8n luy\u1ec7n gi\u1ecdng n\u00f3i<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.ai\/blog\/kinh-nghiem-telesale\/#Nhung_dieu_can_tranh_khi_lam_telesales\" >Nh\u1eefng \u0111i\u1ec1u c\u1ea7n tr\u00e1nh khi l\u00e0m telesales<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Telesales_la_gi\"><\/span>Telesales l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Telesales hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. \u1ede v\u1ecb tr\u00ed n\u00e0y, nh\u00e2n vi\u00ean c\u1ee7a c\u00f4ng ty thay v\u00ec ph\u1ea3i tr\u1ef1c ti\u1ebfp \u0111\u1ee9ng b\u00e1n t\u1ea1i c\u1eeda h\u00e0ng s\u1ebd ch\u1ec9 ph\u1ea3i ng\u1ed3i t\u1ea1i v\u0103n ph\u00f2ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi t\u01b0 v\u1ea5n, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m t\u1edbi kh\u00e1ch h\u00e0ng. V\u00e0 \u0111\u01b0\u01a1ng nhi\u00ean m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a c\u00e1c cu\u1ed9c g\u1ecdi n\u00e0y v\u1eabn l\u00e0 ch\u1ed1t \u0111\u01b0\u1ee3c \u0111\u01a1n h\u00e0ng v\u00e0 c\u00f3 doanh thu.<\/p>\n<figure id=\"attachment_9658\" aria-describedby=\"caption-attachment-9658\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9658 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-1.jpg\" alt=\"kinh nghi\u1ec7m telesale\" width=\"768\" height=\"432\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-1-711x400.jpg 711w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9658\" class=\"wp-caption-text\">Telesales hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Cac_kinh_nghiem_telesale_quy_bau_cho_nguoi_moi\"><\/span>C\u00e1c kinh nghi\u1ec7m telesale qu\u00fd b\u00e1u cho ng\u01b0\u1eddi m\u1edbi<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 \u0111\u1ea3m nh\u1eadn c\u00f4ng vi\u1ec7c telesales m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t, b\u1ea1n n\u00ean n\u1eafm r\u00f5 m\u1ed9t s\u1ed1 kinh nghi\u1ec7m sau:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ky_nang_giao_tiep_%E2%80%93_kinh_nghiem_telesale_quan_trong\"><\/span>K\u1ef9 n\u0103ng giao ti\u1ebfp &#8211; kinh nghi\u1ec7m telesale quan tr\u1ecdng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 m\u1ed9t trong nh\u1eefng kinh nghi\u1ec7m telesale v\u00f4 c\u00f9ng quan tr\u1ecdng. B\u1edfi v\u1edbi vi\u1ec7c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, \u0111i\u1ec1u g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ea7u ti\u00ean ch\u00ednh l\u00e0 gi\u1ecdng n\u00f3i c\u1ee7a b\u1ea1n v\u00e0 c\u00e1ch b\u1ea1n truy\u1ec1n t\u1ea3i th\u00f4ng tin sao cho d\u1ec5 hi\u1ec3u, d\u1ec5 nh\u1edb c\u0169ng nh\u01b0 thuy\u1ebft ph\u1ee5c nh\u1ea5t.<\/p>\n<p>L\u01b0u \u00fd, m\u1ee5c \u0111\u00edch c\u1ee7a telesale l\u00e0 b\u00e1n h\u00e0ng nh\u01b0ng trong m\u1ecdi cu\u1ed9c g\u1ecdi t\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1eebng ngay l\u1eadp t\u1ee9c gi\u1edbi thi\u1ec7u th\u00f4ng tin s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. Thay v\u00e0o \u0111\u00f3, h\u00e3y g\u1eedi t\u1edbi kh\u00e1ch h\u00e0ng l\u1eddi ch\u00e0o, l\u1eddi gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea3n th\u00e2n, v\u1ec1 c\u00f4ng ty m\u1ed9t c\u00e1ch ng\u1eafn g\u1ecdn nh\u1ea5t. Ch\u00fa \u00fd t\u1ed1c \u0111\u1ed9 n\u00f3i ph\u00f9 h\u1ee3p nh\u1eb1m t\u1ea1o s\u1ef1 th\u00e2n thi\u1ec7n v\u00e0 \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_9662\" aria-describedby=\"caption-attachment-9662\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9662 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-5.jpg\" alt=\"kinh nghi\u1ec7m telesale\" width=\"768\" height=\"511\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-5.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-5-601x400.jpg 601w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9662\" class=\"wp-caption-text\">K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 m\u1ed9t trong nh\u1eefng kinh nghi\u1ec7m telesale v\u00f4 c\u00f9ng quan tr\u1ecdng. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Ky_nang_lang_nghe\"><\/span>K\u1ef9 n\u0103ng l\u1eafng nghe<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Kh\u00f4ng ch\u1ec9 k\u1ef9 n\u0103ng giao ti\u1ebfp, l\u1eafng nghe c\u0169ng l\u00e0 m\u1ed9t <a href=\"https:\/\/vbee.ai\/blog\/cach-cham-soc-khach-hang\/\">c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a> c\u1ea7n thi\u1ebft \u1edf c\u00e1c nh\u00e2n vi\u00ean telesale. \u0110\u1eebng ch\u0103m ch\u0103m tr\u00ecnh b\u00e0y m\u1ed9t lo\u1ea1t c\u00e1c th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 h\u00e3y l\u1eafng nghe. L\u1eafng nghe \u0111\u1ec3 th\u1ea5u hi\u1ec3u nh\u1eefng n\u1ed7i \u0111au, nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 \u0111\u01b0a ra h\u01b0\u1edbng t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p. L\u1eafng nghe gi\u00fap kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng. T\u1eeb \u0111\u00f3 h\u1ecd s\u1ebd c\u00f3 thi\u1ec7n c\u1ea3m t\u1ed1t h\u01a1n v\u1ec1 b\u1ea1n.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Kinh_nghiem_telesale_xu_ly_tinh_huong\"><\/span>Kinh nghi\u1ec7m telesale x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>B\u1ea1n kh\u00f4ng bao gi\u1edd c\u00f3 th\u1ec3 l\u01b0\u1eddng tr\u01b0\u1edbc \u0111\u01b0\u1ee3c c\u00e1c t\u00ecnh hu\u1ed1ng c\u00f3 th\u1ec3 x\u1ea3y ra trong c\u00e1c cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng ph\u00e1t sinh l\u00e0 \u0111i\u1ec1u v\u00f4 c\u00f9ng quan tr\u1ecdng v\u1edbi nh\u00e2n vi\u00ean telesales. Nh\u1ea5t l\u00e0 khi c\u00f3 c\u00e1c cu\u1ed9c g\u1ecdi ph\u00e0n n\u00e0n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m, c\u00e1c cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh. L\u00fac n\u00e0y, h\u00e3y l\u1eafng nghe kh\u00e1ch h\u00e0ng, sau \u0111\u00f3 \u0111\u01b0a ra l\u1eddi xin l\u1ed7i, l\u1eddi ph\u1ea3n h\u1ed3i ho\u1eb7c thuy\u1ebft ph\u1ee5c ph\u00f9 h\u1ee3p.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Phan_tich_khach_hang_san_pham\"><\/span>Ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng, s\u1ea3n ph\u1ea9m<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>L\u1eafng nghe kh\u00e1ch h\u00e0ng l\u00e0 kinh nghi\u1ec7m telesale gi\u00fap b\u1ea1n n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a h\u1ecd. V\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 nhu cao v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, vi\u1ec7c \u0111\u01b0a ra nhanh ch\u00f3ng nh\u1eefng t\u00ednh n\u0103ng, l\u1ee3i \u00edch m\u00e0 s\u1ea3n ph\u1ea9m mang l\u1ea1i c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd s\u1ebd th\u00fac \u0111\u1ea9y h\u1ecd mua h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng m\u00e0 kh\u00f4ng ph\u1ea3i suy ngh\u0129 qu\u00e1 nhi\u1ec1u.<\/p>\n<figure id=\"attachment_9659\" aria-describedby=\"caption-attachment-9659\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9659 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-2-1.jpg\" alt=\"kinh nghi\u1ec7m telesale\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-2-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-2-1-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9659\" class=\"wp-caption-text\">Ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng, s\u1ea3n ph\u1ea9m, \u0111\u01b0a ra nh\u1eefng t\u00ednh n\u0103ng, l\u1ee3i \u00edch c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd th\u00fac \u0111\u1ea9y h\u1ecd mua h\u00e0ng nhanh ch\u00f3ng. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Xay_dung_noi_dung\"><\/span>X\u00e2y d\u1ef1ng n\u1ed9i dung<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>X\u00e2y d\u1ef1ng n\u1ed9i dung l\u00e0 kinh nghi\u1ec7m telesales c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin c\u1ea7n thi\u1ebft. \u0110\u1ed3ng th\u1eddi, <a href=\"https:\/\/vbee.ai\/blog\/kich-ban-ban-hang\/\">k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng<\/a> s\u1ebd gi\u00fap tr\u00e1nh \u0111\u01b0\u1ee3c t\u00ecnh tr\u1ea1ng t\u01b0 v\u1ea5n m\u1ed9t c\u00e1ch thi\u1ebfu logic, l\u1ee7ng c\u1ee7ng g\u00e2y l\u00e3ng ph\u00ed th\u1eddi gian cu\u1ed9c g\u1ecdi m\u00e0 kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 nh\u01b0 mong mu\u1ed1n.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Kiem_che_cam_xuc\"><\/span>Ki\u1ec1m ch\u1ebf c\u1ea3m x\u00fac<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ngh\u1ec1 telesale y\u00eau c\u1ea7u b\u1ea1n ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00e1c nhau. M\u1ed7i kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 t\u00ednh c\u00e1ch v\u00e0 c\u00e1ch c\u01b0 x\u1eed kh\u00e1c nhau. Kh\u00f4ng ph\u1ea3i ai c\u0169ng ni\u1ec1m n\u1edf, c\u0169ng s\u1eb5n s\u00e0ng l\u1eafng nghe b\u1ea1n n\u00f3i. V\u00ec v\u1eady, bi\u1ebft c\u00e1ch ki\u1ec1m ch\u1ebf c\u1ea3m x\u00fac trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y \u0111\u01b0\u1ee3c xem l\u00e0 kinh nghi\u1ec7m telesale qu\u00fd b\u00e1u nh\u1eb1m tr\u00e1nh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Lam_chu_thoi_gian\"><\/span>L\u00e0m ch\u1ee7 th\u1eddi gian<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi telesales, r\u1ea5t kh\u00f3 \u0111\u1ec3 c\u00f3 th\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch l\u1eafng nghe cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a b\u1ea1n. B\u1edfi c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch ho\u00e0n to\u00e0n b\u1ecb \u0111\u1ed9ng. Do v\u1eady, h\u00e3y tranh th\u1ee7 t\u1eebng gi\u00e2y, t\u1eebng ph\u00fat c\u1ee7a cu\u1ed9c g\u1ecdi khai th\u00e1c th\u00f4ng tin, nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1edbi thi\u1ec7u \u0111\u1ebfn h\u1ecd s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty.<\/p>\n<figure id=\"attachment_9661\" aria-describedby=\"caption-attachment-9661\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9661 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-4.jpg\" alt=\"kinh nghi\u1ec7m telesale\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-4-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-4-280x280.jpg 280w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9661\" class=\"wp-caption-text\">H\u00e3y tranh th\u1ee7 t\u1eebng gi\u00e2y, t\u1eebng ph\u00fat c\u1ee7a cu\u1ed9c g\u1ecdi khai th\u00e1c th\u00f4ng tin, nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1edbi thi\u1ec7u \u0111\u1ebfn h\u1ecd s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Ren_luyen_giong_noi\"><\/span>R\u00e8n luy\u1ec7n gi\u1ecdng n\u00f3i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110i\u1ec1u g\u00e2y \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean trong c\u00e1c cu\u1ed9c g\u1ecdi telesales ch\u00ednh l\u00e0 gi\u1ecdng n\u00f3i c\u1ee7a nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. M\u1ed9t gi\u1ecdng n\u00f3i nh\u1eb9 nh\u00e0ng, truy\u1ec1n c\u1ea3m s\u1ebd d\u1ec5 g\u00e2y thi\u1ec7n c\u1ea3m t\u1ed1t t\u1edbi kh\u00e1ch h\u00e0ng, khi\u1ebfn h\u1ecd t\u1eadp trung h\u01a1n v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n, ti\u1ebfp nh\u1eadn t\u1ed1t h\u01a1n c\u00e1c th\u00f4ng tin t\u01b0 v\u1ea5n v\u00e0 kh\u00f3 l\u00f2ng t\u1eeb ch\u1ed1i l\u1eddi m\u1eddi mua h\u00e0ng. Do v\u1eady, kinh nghi\u1ec7m telesale qu\u00fd b\u00e1u l\u00fac n\u00e0y l\u00e0 h\u00e3y ch\u00fa tr\u1ecdng r\u00e8n luy\u1ec7n gi\u1ecdng n\u00f3i c\u1ee7a m\u00ecnh sao cho truy\u1ec1n c\u1ea3m v\u00e0 d\u1ec5 nghe nh\u1ea5t.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Nhung_dieu_can_tranh_khi_lam_telesales\"><\/span>Nh\u1eefng \u0111i\u1ec1u c\u1ea7n tr\u00e1nh khi l\u00e0m telesales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ngo\u00e0i nh\u1eefng k\u1ef9 n\u0103ng, kinh nghi\u1ec7m telesales \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, d\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u0111i\u1ec1u c\u1ea7n tr\u00e1nh trong c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ec3 tr\u00e1nh g\u00e2y \u1ea5n t\u01b0\u1ee3ng kh\u00f4ng t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li>S\u1eed d\u1ee5ng m\u1ed9t m\u1eabu k\u1ecbch b\u1ea3n telesale duy nh\u1ea5t v\u00e0 d\u1eadp khu\u00f4n trong t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi.<\/li>\n<li>N\u00f3i v\u00f2ng vo, kh\u00f4ng t\u1eadp trung v\u00e0o ch\u1ee7 \u0111\u1ec1 ch\u00ednh g\u00e2y m\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 c\u00f3 th\u1ec3 khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111ang b\u1ecb l\u00e0m phi\u1ec1n.<\/li>\n<li>\u0110\u01b0a ra qu\u00e1 nhi\u1ec1u th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 g\u00e2y nhi\u1ec5u cho kh\u00e1ch h\u00e0ng, l\u00e0m cho kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 ghi nh\u1edb s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5.<\/li>\n<li>\u00c9p kh\u00e1ch h\u00e0ng mua h\u00e0ng khi h\u1ecd kh\u00f4ng c\u00f3 \u00fd \u0111\u1ecbnh ho\u1eb7c kh\u00f4ng c\u00f3 nhu c\u1ea7u.<\/li>\n<\/ul>\n<figure id=\"attachment_9660\" aria-describedby=\"caption-attachment-9660\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9660 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-3-1.jpg\" alt=\"kinh nghi\u1ec7m telesale\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-3-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/kinh-nghiem-telesale-3-1-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9660\" class=\"wp-caption-text\">Telesale kh\u00f4ng n\u00ean s\u1eed d\u1ee5ng m\u1ed9t m\u1eabu k\u1ecbch b\u1ea3n duy nh\u1ea5t v\u00e0 d\u1eadp khu\u00f4n trong t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 c\u00e1c th\u00f4ng tin v\u1ec1 kinh nghi\u1ec7m telesale <a href=\"https:\/\/vbee.ai\/\">Vbee AI<\/a> mu\u1ed1n chia s\u1ebb t\u1edbi b\u1ea1n. Hy v\u1ecdng nh\u1eefng th\u00f4ng tin n\u00e0y s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 n\u00e2ng cao tr\u00ecnh \u0111\u1ed9 k\u1ef9 n\u0103ng c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u1ea3m nh\u1eadn c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>StringeeX (08\/08\/2023), B\u1ecf t\u00fai kinh nghi\u1ec7m telesales qu\u00fd b\u00e1u cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u, [online] stringeex.com. C\u00f3 t\u1ea1i: https:\/\/stringeex.com\/vi\/blog\/post\/kinh-nghiem-telesales<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9653&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;C\u00e1c kinh nghi\u1ec7m telesale qu\u00fd b\u00e1u cho ng\u01b0\u1eddi m\u1edbi&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Telesale l\u00e0 m\u1ed9t trong nh\u1eefng ngh\u1ec1 c\u00f3 m\u1ee9c thu nh\u1eadp v\u00f4 c\u00f9ng h\u1ea5p d\u1eabn. Tuy nhi\u00ean, ch\u1ec9 khi n\u1eafm r\u00f5 c\u00e1c kinh nghi\u1ec7m telesale, b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao m\u1ee9c doanh s\u1ed1 b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh. Telesales l\u00e0 g\u00ec? Telesales hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 b\u00e1n h\u00e0ng qua [&#8230;]\n","protected":false},"author":7,"featured_media":9658,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[],"class_list":["post-9653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-ban-hang"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=9653"}],"version-history":[{"count":7,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9653\/revisions"}],"predecessor-version":[{"id":11530,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9653\/revisions\/11530"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/9658"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=9653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=9653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=9653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}