{"id":9573,"date":"2023-10-12T08:00:53","date_gmt":"2023-10-12T01:00:53","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=9573"},"modified":"2023-10-12T17:02:52","modified_gmt":"2023-10-12T10:02:52","slug":"gia-tang-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/","title":{"rendered":"Gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi AICall t\u1ed1i \u01b0u &#8211; nhanh ch\u00f3ng &#8211; v\u01b0\u1ee3t tr\u1ed9i"},"content":{"rendered":"<p><strong>Theo m\u1ed9t b\u00e1o c\u00e1o n\u0103m 2022 c\u1ee7a Zendesk, 61% kh\u00e1ch h\u00e0ng s\u1ebd r\u1eddi b\u1ecf th\u01b0\u01a1ng hi\u1ec7u ch\u1ec9 sau m\u1ed9t l\u1ea7n tr\u1ea3i nghi\u1ec7m mua h\u00e0ng kh\u00f4ng \u01b0ng \u00fd. B\u1edfi v\u1eady, vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 s\u1ed1ng c\u00f2n c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. T\u1eeb \u0111\u00f3, vi\u1ec7c thay \u0111\u1ed5i \u0111\u1ec3 b\u1ee9t ph\u00e1, nhanh h\u01a1n, v\u01b0\u1ee3t tr\u1ed9i h\u01a1n l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng h\u00e0ng \u0111\u1ea7u. H\u00e3y c\u00f9ng<a href=\"https:\/\/vbee.ai\/\"> Vbee AI<\/a> \u0111i t\u00ecm c\u00f4ng ngh\u1ec7 s\u1ebd t\u1ea1o ra cu\u1ed9c c\u00e1ch m\u1ea1ng h\u00f3a gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng.<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#Su_thay_doi_trong_hanh_trinh_trai_nghiem_khach_hang\" >S\u1ef1 thay \u0111\u1ed5i trong h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#Thuc_trang_va_thach_thuc_cua_dich_vu_cham_soc_khach_hang_hien_nay\" >Th\u1ef1c tr\u1ea1ng v\u00e0 th\u00e1ch th\u1ee9c c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7n nay<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#Cham_tre_trong_khau_phan_hoi\" >Ch\u1eadm tr\u1ec5 trong kh\u00e2u ph\u1ea3n h\u1ed3i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#Thieu_nhat_quan\" >Thi\u1ebfu nh\u1ea5t qu\u00e1n<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#Gia_tang_trai_nghiem_khach_hang_voi_tong_dai_tri_tue_nhan_tao_Vbee_AICall\" >Gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi t\u1ed5ng \u0111\u00e0i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o Vbee AICall<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#Cai_thien_su_hai_long_cua_khach_hang\" >C\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#Cong_nghe_Conversational_AI_AI_hoi_thoai\" >C\u00f4ng ngh\u1ec7 Conversational AI (AI h\u1ed9i tho\u1ea1i)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#He_thong_tu_dong_tra_loi_bang_giong_noi\" >H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi b\u1eb1ng gi\u1ecdng n\u00f3i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#Dinh_tuyen_cuoc_goi\" >\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#Tang_ty_le_chuyen_doi_va_doanh_thu\" >T\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 doanh thu<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.ai\/blog\/gia-tang-trai-nghiem-khach-hang\/#AI_se_%E2%80%9Ccach_mang_hoa%E2%80%9D_trai_nghiem_khach_hang_trong_tuong_lai\" >AI s\u1ebd &#8220;c\u00e1ch m\u1ea1ng ho\u00e1&#8221; tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Su_thay_doi_trong_hanh_trinh_trai_nghiem_khach_hang\"><\/span>S\u1ef1 thay \u0111\u1ed5i trong h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&#8220;B\u1eaft nh\u1ecbp&#8221; v\u1edbi nh\u1eefng k\u1ef3 v\u1ecdng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng cao v\u00e0 \u0111\u00f2i h\u1ecfi kh\u1eaft khe h\u01a1n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c l\u00e0 chi\u1ebfn l\u01b0\u1ee3c &#8220;kh\u00e1c bi\u1ec7t ho\u00e1&#8221; c\u1ee7a c\u00e1c doanh nghi\u1ec7p v\u00e0 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n<p>Theo b\u00e1o c\u00e1o Xu h\u01b0\u1edbng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng n\u0103m 2022 c\u1ee7a Zendesk, 60% ng\u01b0\u1eddi d\u00f9ng \u0111\u00f2i h\u1ecfi ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cao h\u01a1n. Ngo\u00e0i ra 79% ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng d\u1ef1a tr\u00ean ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p v\u00e0 th\u01b0\u01a1ng hi\u1ec7u v\u00e0 81% c\u00f3 kh\u1ea3 n\u0103ng s\u1ebd quay l\u1ea1i mua h\u00e0ng sau tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c.<\/p>\n<figure id=\"attachment_9577\" aria-describedby=\"caption-attachment-9577\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9577 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-4.jpg\" alt=\"K\u1ef3 v\u1ecdng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng cao v\u00e0 \u0111\u00f2i h\u1ecfi kh\u1eaft khe h\u01a1n (Ngu\u1ed3n: freepik)\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-4-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9577\" class=\"wp-caption-text\">K\u1ef3 v\u1ecdng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng cao v\u00e0 \u0111\u00f2i h\u1ecfi kh\u1eaft khe h\u01a1n (Ngu\u1ed3n: freepik)<\/figcaption><\/figure>\n<p>Ngo\u00e0i vi\u1ec7c cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng, gi\u00e1 b\u00e1n ph\u1ea3i ch\u0103ng v\u00e0 d\u1ecbch v\u1ee5 th\u00e2n thi\u1ec7n nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y, ng\u01b0\u1eddi d\u00f9ng ng\u00e0y nay c\u00f2n mong mu\u1ed1n c\u00e1c doanh nghi\u1ec7p v\u00e0 th\u01b0\u01a1ng hi\u1ec7u m\u00e0 h\u1ecd l\u1ef1a ch\u1ecdn s\u1ebd mang \u0111\u1ebfn cho h\u1ecd nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao y\u1ebfu t\u1ed1 c\u00e1 nh\u00e2n ho\u00e1 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c h\u00ecnh th\u00e0nh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u00fac \u0111\u1ea9y vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n<p>Theo m\u1ed9t s\u1ed1 nghi\u00ean c\u1ee9u, 63% ng\u01b0\u1eddi d\u00f9ng s\u1ebd ng\u1eebng mua h\u00e0ng t\u1eeb nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u c\u00f3 chi\u1ebfn thu\u1eadt c\u00e1 nh\u00e2n h\u00f3a k\u00e9m, trong khi 80% c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng &#8220;h\u1ee3p t\u00e1c&#8221; l\u00e2u d\u00e0i n\u1ebfu th\u01b0\u01a1ng hi\u1ec7u \u0111\u00f3 mang l\u1ea1i cho h\u1ecd tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n<p>M\u1eb7t kh\u00e1c, ng\u01b0\u1eddi d\u00f9ng ng\u00e0y nay \u0111\u01b0\u1ee3c ti\u1ebfp c\u1eadn v\u1edbi nhi\u1ec1u lo\u1ea1i s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 h\u1ecd s\u1eb5n s\u00e0ng t\u1eeb b\u1ecf th\u01b0\u01a1ng hi\u1ec7u c\u0169 \u0111\u1ec3 t\u00ecm ki\u1ebfm m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u m\u1edbi c\u00f3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. Th\u1ef1c t\u1ebf, 58% ng\u01b0\u1eddi d\u00f9ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi \u0111\u00e3 th\u1ef1c hi\u1ec7n chuy\u1ec3n \u0111\u1ed5i th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ec3 t\u00ecm ki\u1ebfm th\u01b0\u01a1ng hi\u1ec7u t\u1ed1t h\u01a1n trong n\u0103m 2022.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Thuc_trang_va_thach_thuc_cua_dich_vu_cham_soc_khach_hang_hien_nay\"><\/span>Th\u1ef1c tr\u1ea1ng v\u00e0 th\u00e1ch th\u1ee9c c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7n nay<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Cham_tre_trong_khau_phan_hoi\"><\/span>Ch\u1eadm tr\u1ec5 trong kh\u00e2u ph\u1ea3n h\u1ed3i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>90% kh\u00e1ch h\u00e0ng mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c cho c\u00e1c c\u00e2u h\u1ecfi v\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. Trong \u0111\u00f3 60% s\u1ebd c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng khi h\u1ecd ph\u1ea3i ch\u1edd h\u01a1n 1 ph\u00fat m\u1edbi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.<br \/>\nTuy nhi\u00ean ph\u1ea7n l\u1edbn b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c doanh nghi\u1ec7p hi\u1ec7n nay kh\u00e1 ch\u1eadm tr\u1ec5 trong kh\u00e2u ph\u1ea3n h\u1ed3i. M\u1ed9t ph\u1ea7n ch\u1ee7 y\u1ebfu l\u00e0 do qu\u00e1 t\u1ea3i s\u1ed1 l\u01b0\u1ee3ng c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn, ph\u1ea7n kh\u00e1c do c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n v\u00e0 thi\u1ebfu ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m, h\u1ec7 th\u1ed1ng k\u1ebft n\u1ed1i kh\u00f4ng \u0111\u1ed3ng b\u1ed9,\u2026.<\/p>\n<p>Vi\u1ec7c kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u ho\u1eb7c li\u00ean t\u1ee5c th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i c\u00f3 th\u1ec3 g\u00e2y ra t\u00e2m l\u00fd th\u1ea5t v\u1ecdng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ti\u00eau c\u1ef1c.<\/p>\n<figure id=\"attachment_9578\" aria-describedby=\"caption-attachment-9578\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9578 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-5.jpg\" alt=\"Kh\u00e1ch h\u00e0ng ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u g\u00e2y ra t\u00e2m l\u00fd th\u1ea5t v\u1ecdng v\u00e0 tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c (Ngu\u1ed3n: freepik)\" width=\"768\" height=\"509\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-5.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-5-604x400.jpg 604w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9578\" class=\"wp-caption-text\">Kh\u00e1ch h\u00e0ng ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u g\u00e2y ra t\u00e2m l\u00fd th\u1ea5t v\u1ecdng v\u00e0 tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c (Ngu\u1ed3n: freepik)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Thieu_nhat_quan\"><\/span>Thi\u1ebfu nh\u1ea5t qu\u00e1n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>S\u1ef1 li\u00ean k\u1ebft kh\u00f4ng ph\u00f9 h\u1ee3p gi\u1eefa d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng d\u1eabn \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00f4ng nh\u1ea5t qu\u00e1n, khi\u1ebfn kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng v\u00e0 t\u1eeb b\u1ecf th\u01b0\u01a1ng hi\u1ec7u. M\u1ecdi s\u1ef1 c\u1ed1 g\u1eafng v\u00e0 n\u1ed7 l\u1ef1c c\u1ee7a doanh nghi\u1ec7p, th\u01b0\u01a1ng hi\u1ec7u trong vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec1u tr\u1edf n\u00ean v\u00f4 ngh\u0129a.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Gia_tang_trai_nghiem_khach_hang_voi_tong_dai_tri_tue_nhan_tao_Vbee_AICall\"><\/span>Gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi t\u1ed5ng \u0111\u00e0i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o Vbee AICall<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>C\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd ti\u1ebfp t\u1ee5c xoay v\u00f2ng khi m\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang thay \u0111\u1ed5i r\u1ea5t nhanh. T\u1eadn d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nh\u01b0 Vbee AICall gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng kh\u00f3 kh\u0103n li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5 v\u00e0 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u1edf m\u1ee9c t\u1ed1i \u0111a.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cai_thien_su_hai_long_cua_khach_hang\"><\/span>C\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u1ed5ng \u0111\u00e0i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o Vbee AICall c\u00f3 th\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n ho\u00e1 v\u00e0 hi\u1ec7u qu\u1ea3 b\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng th\u1ebf m\u1ea1nh c\u1ee7a c\u00f4ng ngh\u1ec7 Text To Speech, Speech To Text v\u00e0 AI conversation. Gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean AI c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd v\u00e0 ph\u1ea3n h\u1ed3i c\u00e1c th\u00f4ng tin ph\u00f9 h\u1ee3p d\u1ef1a tr\u00ean ng\u1eef c\u1ea3nh. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nhanh h\u01a1n v\u00e0 th\u1ecfa m\u00e3n h\u01a1n.<\/p>\n<figure id=\"attachment_9574\" aria-describedby=\"caption-attachment-9574\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9574 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-1.jpg\" alt=\"N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi Vbee AICall (Ngu\u1ed3n: freepik)\" width=\"768\" height=\"509\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-1-604x400.jpg 604w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9574\" class=\"wp-caption-text\">N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi Vbee AICall (Ngu\u1ed3n: freepik)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Cong_nghe_Conversational_AI_AI_hoi_thoai\"><\/span>C\u00f4ng ngh\u1ec7 Conversational AI (AI h\u1ed9i tho\u1ea1i)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00f4ng ngh\u1ec7 AI Conversational \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p trong <a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall<\/strong><\/a> cung c\u1ea5p c\u00e1c t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng t\u1ef1 nhi\u00ean v\u00e0 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n ho\u00e1 nhi\u1ec1u h\u01a1n. AI Conversational c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 gi\u1ea3i th\u00edch c\u00e1c truy v\u1ea5n c\u1ee7a kh\u00e1ch h\u00e0ng, ph\u1ea3n h\u1ed3i b\u1eb1ng th\u00f4ng tin ho\u1eb7c h\u00e0nh \u0111\u1ed9ng c\u00f3 li\u00ean quan, \u0111\u1ed3ng th\u1eddi d\u1ef1 \u0111o\u00e1n tr\u01b0\u1edbc nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"He_thong_tu_dong_tra_loi_bang_giong_noi\"><\/span>H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi b\u1eb1ng gi\u1ecdng n\u00f3i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>H\u1ec7 th\u1ed1ng IVR (Interactive Voice Response) tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng b\u1eb1ng gi\u1ecdng n\u00f3i \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p trong Vbee AICall gi\u00fap h\u1ed7 tr\u1ee3 t\u1ed1i \u0111a kh\u00e2u ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed cho doanh nghi\u1ec7p. \u0110\u1eb7c bi\u1ec7t h\u1ec7 th\u1ed1ng t\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7 chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i \u0111\u1ec3 t\u1ea1o ra l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng t\u1eeb v\u0103n b\u1ea3n m\u00e0 kh\u00f4ng c\u1ea7n thu \u00e2m.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Dinh_tuyen_cuoc_goi\"><\/span>\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Vbee AICall s\u1ebd \u0111\u00e1nh gi\u00e1 h\u1ed3 s\u01a1 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c t\u00ednh c\u00e1ch c\u0169ng nh\u01b0 h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd, \u0111\u1ea3m b\u1ea3o c\u00e1c cu\u1ed9c g\u1ecdi ph\u00f9 h\u1ee3p s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i vi\u00ean h\u1ed7 tr\u1ee3 tr\u1ef1c ti\u1ebfp k\u00e8m theo n\u1ed9i dung cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tang_ty_le_chuyen_doi_va_doanh_thu\"><\/span>T\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 doanh thu<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 t\u0103ng doanh thu. Vbee AICall c\u00f3 th\u1ec3 gi\u00fap t\u1ed1i \u0111a ho\u00e1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec3 mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p, th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<figure id=\"attachment_9575\" aria-describedby=\"caption-attachment-9575\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9575 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-2.jpg\" alt=\"T\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 doanh thu v\u1edbi Vbee AICall (Ngu\u1ed3n: freepik)\" width=\"768\" height=\"507\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-2-606x400.jpg 606w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9575\" class=\"wp-caption-text\">T\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 doanh thu v\u1edbi Vbee AICall (Ngu\u1ed3n: freepik)<\/figcaption><\/figure>\n<p>C\u00f4ng ngh\u1ec7 AI Conversational &#8220;match&#8221; c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u1edbi c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean ph\u00f9 h\u1ee3p v\u00e0 cung c\u1ea5p d\u1eef li\u1ec7u \u0111\u1ec3 c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a h\u1ecd v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i ch\u1eafc ch\u1eafn c\u0169ng s\u1ebd t\u0103ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"AI_se_%E2%80%9Ccach_mang_hoa%E2%80%9D_trai_nghiem_khach_hang_trong_tuong_lai\"><\/span>AI s\u1ebd &#8220;c\u00e1ch m\u1ea1ng ho\u00e1&#8221; tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Th\u1ecb tr\u01b0\u1eddng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI \u0111\u00e3 v\u00e0 \u0111ang ph\u00e1t tri\u1ec3n theo c\u1ea5p s\u1ed1 nh\u00e2n trong v\u00e0i n\u0103m qua. H\u01a1n 1.500 c\u00f4ng ty, trong \u0111\u00f3 bao g\u1ed3m c\u1ea3 nh\u1eefng \u00f4ng l\u1edbn nh\u01b0 Microsoft, Google, IBM v\u00e0 Amazon c\u0169ng tham gia ph\u00e1t tri\u1ec3n v\u00e0 \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u1ec3 t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. V\u1edbi c\u00e1c l\u1ee3i \u00edch m\u00e0 AI mang l\u1ea1i nh\u01b0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t, ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed li\u00ean quan,\u2026, d\u1ef1 ki\u1ebfn s\u1ebd c\u00f3 nhi\u1ec1u c\u00f4ng ty &#8220;gia nh\u1eadp&#8221; th\u1ecb tr\u01b0\u1eddng n\u00e0y trong t\u01b0\u01a1ng lai.<\/p>\n<p>B\u00ean c\u1ea1nh \u0111\u00f3 c\u00f4ng ngh\u1ec7 AI c\u00f2n \u0111\u01b0\u1ee3c d\u1ef1 \u0111o\u00e1n s\u1ebd &#8220;c\u00e1ch m\u1ea1ng h\u00f3a&#8221; t\u01b0\u01a1ng lai c\u1ee7a nhi\u1ec1u l\u0129nh v\u1ef1c, d\u1ecbch v\u1ee5 li\u00ean quan \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u0169ng l\u00e0 d\u1ec5 hi\u1ec3u khi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 AI cung c\u1ea5p s\u1ebd t\u1ef1 \u0111\u1ed9ng ho\u00e1 c\u00e1c c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 gi\u1ea3m b\u1edbt vai tr\u00f2 c\u1ee7a con ng\u01b0\u1eddi, gi\u00fap h\u1ecd c\u00f3 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 t\u1eadp trung cho c\u00e1c c\u00f4ng vi\u1ec7c ph\u1ee9c t\u1ea1p kh\u00e1c.<\/p>\n<p>S\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa AI v\u00e0 h\u1ecdc m\u00e1y (ML) trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn m\u1ea1ng l\u01b0\u1edbi k\u1ebft n\u1ed1i. C\u00e1c c\u00f4ng ngh\u1ec7 n\u00e0y s\u1ebd ph\u00e2n t\u00edch m\u1eabu \u0111\u1ec3 kh\u1eafc ph\u1ee5c c\u00e1c s\u1ef1 c\u1ed1 v\u00e0 l\u1ea5y th\u00f4ng tin ng\u01b0\u1eddi d\u00f9ng quan tr\u1ecdng t\u1eeb nhi\u1ec1u k\u00eanh \u0111\u1ec3 x\u00e2y d\u1ef1ng \u00fd t\u01b0\u1edfng v\u1ec1 nh\u1eefng g\u00ec m\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u1ea7n m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3. Tr\u00ean h\u1ebft c\u00f4ng ngh\u1ec7 AI Conversational s\u1ebd h\u1ea1n ch\u1ebf thi\u00ean v\u1ecb trong vi\u1ec7c ph\u00e2n t\u00edch v\u00e0 thu th\u1eadp d\u1eef li\u1ec7u v\u00e0 tr\u1ea3 v\u1ec1 th\u00f4ng tin thu th\u1eadp \u0111\u01b0\u1ee3c v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t h\u01a1n.<\/p>\n<figure id=\"attachment_9576\" aria-describedby=\"caption-attachment-9576\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9576 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-3.jpg\" alt=\"C\u00f4ng ngh\u1ec7 AI &quot;c\u00e1ch m\u1ea1ng h\u00f3a&quot; t\u01b0\u01a1ng lai tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (Ngu\u1ed3n: freepik)\" width=\"768\" height=\"482\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/nang-cao-trai-nghiem-khach-hang-voi-aicall-3-637x400.jpg 637w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9576\" class=\"wp-caption-text\">C\u00f4ng ngh\u1ec7 AI &#8220;c\u00e1ch m\u1ea1ng h\u00f3a&#8221; t\u01b0\u01a1ng lai tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (Ngu\u1ed3n: freepik)<\/figcaption><\/figure>\n<p>Trong b\u1ed1i c\u1ea3nh &#8220;l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m&#8221; nh\u01b0 hi\u1ec7n nay, c\u00e1c doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng cho m\u00ecnh m\u1ed9t k\u1ebf ho\u1ea1ch r\u00f5 r\u00e0ng v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng tr\u1ea3i nghi\u1ec7m k\u1ef9 thu\u1eadt s\u1ed1 th\u00f4ng minh \u0111\u1ec3 th\u00fac \u0111\u1ea9y tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<\/p>\n<p>M\u1ecdi t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p \u0111\u1ec1u \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn nh\u1eadn th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 doanh nghi\u1ec7p \u0111\u00f3 nh\u01b0 th\u1ebf n\u00e0o. Do \u0111\u00f3 doanh nghi\u1ec7p n\u00ean t\u1eadn d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p k\u1ebft h\u1ee3p th\u00f4ng minh gi\u1eefa AI v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ea1o ra c\u00e1c tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c nh\u1ea5t.<\/p>\n<p>Vbee t\u1ef1 h\u00e0o l\u00e0 \u0111\u1ed1i t\u00e1c tin c\u1eady, cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AICall uy t\u00edn cho nhi\u1ec1u doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam. V\u1edbi \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u00f3 nhi\u1ec1u n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c v\u00e0 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, Vbee mang \u0111\u1ebfn c\u00e1c gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t gi\u00fap doanh nghi\u1ec7p h\u1ee3p l\u00fd c\u00e1c quy tr\u00ecnh, c\u00e1 nh\u00e2n h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u00e0 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m \u0111\u1eb7c bi\u1ec7t cho kh\u00e1ch h\u00e0ng.<\/p>\n<p><strong>Li\u00ean h\u1ec7:<\/strong><\/p>\n<p><strong>C\u00d4NG TY CP D\u1ecaCH V\u1ee4 V\u00c0 GI\u1ea2I PH\u00c1P X\u1eec L\u00dd D\u1eee LI\u1ec6U VBEE<\/strong><\/p>\n<ul>\n<li>\u0110\u1ecba ch\u1ec9: t\u1ea7ng 15, t\u00f2a Ng\u1ecdc Kh\u00e1nh Plaza &#8211; S\u1ed1 1 Ph\u1ea1m Huy Th\u00f4ng, Ba \u0110\u00ecnh, H\u00e0 N\u1ed9i.<\/li>\n<li>Hotline: 024.9999.3399<\/li>\n<li>Email: Contact@vbee.vn<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9573&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;2&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (2 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi AICall t\u1ed1i \u01b0u - nhanh ch\u00f3ng - v\u01b0\u1ee3t tr\u1ed9i&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (2 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Theo m\u1ed9t b\u00e1o c\u00e1o n\u0103m 2022 c\u1ee7a Zendesk, 61% kh\u00e1ch h\u00e0ng s\u1ebd r\u1eddi b\u1ecf th\u01b0\u01a1ng hi\u1ec7u ch\u1ec9 sau m\u1ed9t l\u1ea7n tr\u1ea3i nghi\u1ec7m mua h\u00e0ng kh\u00f4ng \u01b0ng \u00fd. B\u1edfi v\u1eady, vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 s\u1ed1ng c\u00f2n c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. T\u1eeb \u0111\u00f3, vi\u1ec7c thay \u0111\u1ed5i \u0111\u1ec3 b\u1ee9t [&#8230;]\n","protected":false},"author":3,"featured_media":9574,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[126],"tags":[],"class_list":["post-9573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=9573"}],"version-history":[{"count":4,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9573\/revisions"}],"predecessor-version":[{"id":11593,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9573\/revisions\/11593"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/9574"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=9573"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=9573"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=9573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}