{"id":9498,"date":"2023-10-12T08:00:52","date_gmt":"2023-10-12T01:00:52","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=9498"},"modified":"2023-10-12T17:23:46","modified_gmt":"2023-10-12T10:23:46","slug":"tong-dai-tro-ly-ao","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/","title":{"rendered":"T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o v\u00e0 nh\u1eefng l\u1ee3i th\u1ebf mang l\u1ea1i cho doanh nghi\u1ec7p"},"content":{"rendered":"<p><strong>\u1ee8ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o th\u00f4ng minh, t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o hi\u1ec7n l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c. Ch\u00ednh v\u00ec v\u1eady, trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, h\u00e3y c\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee.AI<\/a> t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ec1 h\u1ec7 th\u1ed1ng t\u00e0i \u0111\u00e0i n\u00e0y nh\u00e9. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/#Tong_dai_tro_ly_ao_la_gi\" >T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/#Cac_tinh_nang_noi_troi_cua_tong_dai_tro_ly_ao\" >C\u00e1c t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i c\u1ee7a t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/#Cuoc_goi_ra_tu_dong\" >Cu\u1ed9c g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/#Tra_loi_tu_dong\" >Tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/#Cham_diem_cuoc_goi\" >Ch\u1ea5m \u0111i\u1ec3m cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/#Chatbot\" >Chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/#Gan_nhan_tu_khoa\" >G\u00e1n nh\u00e3n t\u1eeb kho\u00e1<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/#Nhung_uu_the_khi_doanh_nghiep_su_dung_tong_dai_tro_ly_ao\" >Nh\u1eefng \u01b0u th\u1ebf khi doanh nghi\u1ec7p s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Tong_dai_tro_ly_ao_la_gi\"><\/span>T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Tr\u01b0\u1edbc khi t\u00ecm hi\u1ec3u kh\u00e1i ni\u1ec7m t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o l\u00e0 g\u00ec, b\u1ea1n c\u1ea7n n\u1eafm r\u00f5 v\u1ec1 c\u00f4ng ngh\u1ec7 AI v\u00e0 t\u1ed5ng \u0111\u00e0i \u1ea3o.<\/p>\n<p>C\u00f4ng ngh\u1ec7 AI &#8211; Artificial Intelligence hay \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn ph\u1ed1 bi\u1ebfn v\u1edbi t\u00ean g\u1ecdi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, l\u00e0 m\u1ed9t nh\u00e1nh c\u1ee7a c\u00f4ng ngh\u1ec7 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n \u201cb\u1eaft ch\u01b0\u1edbc\u201d tr\u00ed th\u00f4ng minh c\u1ee7a con ng\u01b0\u1eddi. AI c\u00f3 kh\u1ea3 n\u0103ng nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i, h\u00ecnh \u1ea3nh v\u00e0 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p x\u1eed l\u00fd, gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3 m\u1ecdi v\u1ea5n \u0111\u1ec1, c\u00f4ng vi\u1ec7c. Hay d\u1ef1 \u0111o\u00e1n c\u00e1c v\u1ea5n \u0111\u1ec1 s\u1eafp x\u1ea3y ra.<\/p>\n<p>Trong khi \u0111\u00f3, <a href=\"https:\/\/vbee.ai\/blog\/tong-dai-ao-cho-doanh-nghiep\/\">t\u1ed5ng \u0111\u00e0i \u1ea3o cho doanh nghi\u1ec7p<\/a> l\u00e0 h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i th\u00f4ng minh c\u00f3 kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh t\u1ed1i \u01b0u cho doanh nghi\u1ec7p ch\u1ec9 tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd. Nh\u1edd t\u00edch h\u1ee3p nhi\u1ec1u t\u00ednh n\u0103ng \u01b0u vi\u1ec7t m\u00e0 hi\u1ec7n nay, t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u00e3 tr\u1edf th\u00e0nh gi\u1ea3i ph\u00e1p gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m chi ph\u00ed nh\u00e2n l\u1ef1c, v\u1eadn h\u00e0nh m\u00e0 v\u1eabn n\u00e2ng cao \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<p>T\u1eeb hai kh\u00e1i ni\u1ec7m tr\u00ean, c\u00f3 th\u1ec3 hi\u1ec3u, t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o (AI Call Center) ch\u00ednh l\u00e0 gi\u1ea3i ph\u00e1p \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 AI, ph\u00e1t tri\u1ec3n nhi\u1ec1u t\u00ednh n\u0103ng th\u00f4ng minh nh\u1eb1m gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n<figure id=\"attachment_9501\" aria-describedby=\"caption-attachment-9501\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9501 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-3.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-3-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9501\" class=\"wp-caption-text\">T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o l\u00e0 gi\u1ea3i ph\u00e1p \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 AI, ph\u00e1t tri\u1ec3n nhi\u1ec1u t\u00ednh n\u0103ng th\u00f4ng minh nh\u1eb1m gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Cac_tinh_nang_noi_troi_cua_tong_dai_tro_ly_ao\"><\/span>C\u00e1c t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i c\u1ee7a t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o s\u1edf h\u1eefu nhi\u1ec1u t\u00ednh n\u0103ng h\u1eefu \u00edch h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3. \u0110i\u1ec3n h\u00ecnh nh\u01b0:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cuoc_goi_ra_tu_dong\"><\/span>Cu\u1ed9c g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Kh\u00f4ng c\u1ea7n nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i ph\u1ea3i t\u00fac tr\u1ef1c 24\/7, v\u1edbi t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c cu\u1ed9c g\u1ecdi ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng. \u0110i\u1ec3n h\u00ecnh nh\u01b0\u00a0t\u1ed5ng \u0111\u00e0i Smart IVR c\u1ee7a Vbee &#8211; m\u1ed9t t\u1ed5ng \u0111\u00e0i tr\u1ee3 \u00fd \u1ea3o, s\u1eed d\u1ee5ng gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o, cho ph\u00e9p doanh nghi\u1ec7p t\u1ea1o c\u00e1c cu\u1ed9c g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p><a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall Cloud<\/strong><\/a> c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec1u cu\u1ed9c g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng kh\u00e1c nhau. V\u00ed d\u1ee5 nh\u01b0:<\/p>\n<ul>\n<li>Cu\u1ed9c g\u1ecdi c\u1ed1 \u0111\u1ecbnh, \u0111\u00e2y l\u00e0 c\u00e1c cu\u1ed9c g\u1ecdi c\u1ed1 \u0111\u1ecbnh n\u1ed9i dung gi\u1ed1ng nhau v\u00e0 n\u1ed9i dung \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp nh\u1edd c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n.<\/li>\n<li>Cu\u1ed9c g\u1ecdi c\u00e1 nh\u00e2n h\u00f3a &#8211; cu\u1ed9c g\u1ecdi c\u00f3 s\u1ef1 kh\u00e1c nhau v\u1ec1 n\u1ed9i dung v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3. V\u00e0 nh\u1eefng n\u1ed9i dung n\u00e0y c\u0169ng \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp nh\u1edd c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n.<\/li>\n<li>Cu\u1ed9c g\u1ecdi tr\u1ea3 v\u1ec1 m\u00e3 b\u1ea3o m\u1eadt OTP cho kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p>\u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i, Vbee Smart IVR t\u1ea1o ra c\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng d\u1ec5 d\u00e0ng v\u1edbi h\u1ec7 th\u1ed1ng b\u1ea5m ph\u00edm th\u00f4ng minh, ph\u00edm b\u1ea5m nhi\u1ec1u l\u1edbp, nh\u1eafc nh\u1edf kh\u00f4ng b\u1ea5m ph\u00edm, b\u1ea5m ph\u00edm sai gi\u00fap t\u0103ng t\u01b0\u01a1ng t\u00e1c. Th\u00eam n\u1eefa, v\u1edbi c\u00f4ng ngh\u1ec7 c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i t\u1ef1 nhi\u00ean nh\u01b0 con ng\u01b0\u1eddi gi\u00fap doanh nghi\u1ec7p kh\u00f4ng c\u1ea7n ph\u1ea3i m\u1ea5t c\u00f4ng thu \u00e2m nh\u01b0 tr\u01b0\u1edbc.<\/p>\n<p>Nh\u1edd \u0111\u00f3, qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi ra ho\u00e0n to\u00e0n \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, t\u00ednh chuy\u00ean nghi\u1ec7p. \u0110\u1ed3ng th\u1eddi, gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1c h\u00e0ng, t\u0103ng doanh thu m\u00e0 kh\u00f4ng t\u1ed1n qu\u00e1 nhi\u1ec1u chi ph\u00ed. \u0110\u1eb7c bi\u1ec7t ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng trong c\u00e1c l\u0129nh v\u1ef1c t\u00e0i ch\u00ednh ng\u00e2n h\u00e0ng, th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, b\u1ea5t \u0111\u1ed9ng s\u1ea3n, vi\u1ec5n th\u00f4ng&#8230;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11606 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/image003-8695-1695349536.jpg\" alt=\"Vbee AICall l\u00e0 m\u1ed9t t\u1ed5ng \u0111\u00e0i tr\u1ee3 \u00fd \u1ea3o, cho ph\u00e9p doanh nghi\u1ec7p t\u1ea1o c\u00e1c cu\u1ed9c g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng v\u1edbi kh\u00e1ch h\u00e0ng.\" width=\"680\" height=\"453\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/image003-8695-1695349536.jpg 680w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/image003-8695-1695349536-600x400.jpg 600w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tra_loi_tu_dong\"><\/span>Tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o t\u00edch h\u1ee3p gi\u1ecdng n\u00f3i AI gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ef1 c\u00f3 m\u1eb7t c\u1ee7a nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. V\u1edbi t\u00ednh n\u0103ng n\u00e0y, t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec doanh nghi\u1ec7p c\u1ea7n l\u00e0m ch\u1ec9 l\u00e0 x\u00e2y d\u1ef1ng m\u1eabu k\u1ecbch b\u1ea3n ph\u00f9 h\u1ee3p v\u00e0 c\u00e0i \u0111\u1eb7t trong h\u1ec7 th\u1ed1ng. Khi c\u00f3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn, gi\u1ecdng n\u00f3i AI s\u1ebd g\u1eedi l\u1eddi ch\u00e0o t\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng kh\u00e1ch h\u00e0ng trong l\u00fac ch\u1edd nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n nh\u1eadn cu\u1ed9c g\u1ecdi.<\/p>\n<figure id=\"attachment_9499\" aria-describedby=\"caption-attachment-9499\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9499 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-1.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-1-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-1-280x280.jpg 280w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9499\" class=\"wp-caption-text\">T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o t\u00edch h\u1ee3p gi\u1ecdng n\u00f3i AI gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Cham_diem_cuoc_goi\"><\/span>Ch\u1ea5m \u0111i\u1ec3m cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ch\u1ea5m \u0111i\u1ec3m cu\u1ed9c g\u1ecdi l\u00e0 m\u1ed9t t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i hi\u1ec7n nay c\u1ee7a t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o. T\u00ednh n\u0103ng n\u00e0y \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 AI \u0111\u1ec3 ch\u1ea5m \u0111i\u1ec3m d\u1ef1a tr\u00ean t\u00f4ng gi\u1ecdng v\u00e0 c\u1ea3m x\u00fac c\u1ee7a c\u1ea3 kh\u00e1ch h\u00e0ng c\u00f9ng nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. T\u1eeb \u0111\u00f3 \u0111\u01b0a ra k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 \u0111\u1ea1t hay kh\u00f4ng \u0111\u1ea1t cho cu\u1ed9c g\u1ecdi gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 \u0111\u1ec3 c\u00f3 th\u1ec3 ti\u1ebfn h\u00e0nh \u0111i\u1ec1u ch\u1ec9nh h\u1ee3p l\u00fd, ch\u00fa tr\u1ecdng \u0111\u00e0o t\u1ea1o chuy\u00ean m\u00f4n v\u00e0 k\u1ef9 n\u0103ng nh\u00e2n l\u1ef1c ph\u00f9 h\u1ee3p.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Chatbot\"><\/span>Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>L\u00e0 n\u1ec1n t\u1ea3ng giao ti\u1ebfp v\u00e0 qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111a k\u00eanh, t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o cho ph\u00e9p doanh nghi\u1ec7p qu\u1ea3n l\u00fd m\u1ecdi ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c tr\u00ean nhi\u1ec1u k\u00eanh \u1edf m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t b\u1eb1ng vi\u1ec7c thi\u1ebft l\u1eadp t\u00ednh n\u0103ng chatbot \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 AI.<\/p>\n<p>C\u0169ng nh\u01b0 t\u00ednh n\u0103ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng, v\u1edbi chatbot, doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng k\u1ecbch b\u1ea3n m\u1eabu v\u1ec1 c\u00e1c c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi t\u01b0\u01a1ng \u1ee9ng ph\u1ee5c v\u1ee5 c\u00f4ng vi\u1ec7c t\u01b0 v\u1ea5n, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng.<\/p>\n<p>Tuy nhi\u00ean, \u0111\u1ec3 x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n ph\u00f9 h\u1ee3p \u0111\u00f2i h\u1ecfi doanh nghi\u1ec7p ph\u1ea3i n\u1eafm r\u00f5 nhu c\u1ea7u kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi ph\u1ea3i th\u01b0\u1eddng xuy\u00ean \u0111i\u1ec1u ch\u1ec9nh k\u1ecbch b\u1ea3n theo xu h\u01b0\u1edbng, th\u1ecb hi\u1ebfu ng\u01b0\u1eddi d\u00f9ng nh\u1eb1m n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c. H\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i khi\u1ebfn cho vi\u1ec7c ch\u0103m s\u00f3c kh\u00f4ng \u0111\u01b0\u1ee3c chu \u0111\u00e1o, t\u1eadn t\u00ecnh.<\/p>\n<figure id=\"attachment_9502\" aria-describedby=\"caption-attachment-9502\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9502 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-4.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-4-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9502\" class=\"wp-caption-text\">T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o cho ph\u00e9p doanh nghi\u1ec7p qu\u1ea3n l\u00fd m\u1ecdi ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c tr\u00ean nhi\u1ec1u k\u00eanh \u1edf m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t b\u1eb1ng vi\u1ec7c thi\u1ebft l\u1eadp t\u00ednh n\u0103ng chatbot. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Gan_nhan_tu_khoa\"><\/span>G\u00e1n nh\u00e3n t\u1eeb kho\u00e1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>M\u1ed9t t\u00ednh n\u0103ng th\u00f4ng tin c\u1ee7a <a href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/\">t\u1ed5ng \u0111\u00e0i AI<\/a>, \u0111\u00f3 l\u00e0 theo d\u00f5i to\u00e0n b\u1ed9 cu\u1ed9c g\u1ecdi \u0111\u1ec3 ghi nh\u1eadn t\u1eeb kh\u00f3a \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng nh\u1eafc \u0111\u1ebfn nhi\u1ec1u nh\u1ea5t v\u00e0 g\u00e1n nh\u00e3n t\u1eeb kh\u00f3a n\u00e0y. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t c\u00f3 l\u1ee3i v\u1edbi doanh nghi\u1ec7p, gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00fd, nhu c\u1ea7u hay v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb, c\u00e1c ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Nhung_uu_the_khi_doanh_nghiep_su_dung_tong_dai_tro_ly_ao\"><\/span>Nh\u1eefng \u01b0u th\u1ebf khi doanh nghi\u1ec7p s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>V\u1edbi kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd b\u00e1n b\u00e1n, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh, qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p CRM l\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng, <a href=\"https:\/\/vbee.ai\/blog\/phan-mem-tong-dai-ao\/\">ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u1ea3o<\/a> mang \u0111\u1ebfn cho doanh nghi\u1ec7p nhi\u1ec1u \u01b0u th\u1ebf n\u1ed5i b\u1eadt nh\u01b0:<\/p>\n<ul>\n<li>T\u1ef1 \u0111\u1ed9ng h\u00f3a, chuy\u00ean nghi\u1ec7p h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n<li>Ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a chi ph\u00ed, t\u1eeb chi ph\u00ed c\u01b0\u1edbc, \u0111\u1eb7c bi\u1ec7t mi\u1ec5n c\u01b0\u1edbc cho to\u00e0n b\u1ed9 cu\u1ed9c g\u1ecdi n\u1ed9i b\u1ed9, chi ph\u00ed cho ph\u1ea7n c\u1ee9ng, chi ph\u00ed thu\u00ea nh\u00e2n s\u1ef1\u2026<\/li>\n<li>Kh\u00f4ng b\u1ecf s\u00f3t cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng.<\/li>\n<li>N\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean.<\/li>\n<li>H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7, gi\u00fap t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/li>\n<li>T\u0103ng kh\u1ea3 n\u0103ng ch\u1ed1t sale, t\u0103ng doanh thu b\u00e1n h\u00e0ng.<\/li>\n<\/ul>\n<figure id=\"attachment_9500\" aria-describedby=\"caption-attachment-9500\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9500 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-2.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o\" width=\"768\" height=\"511\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-tro-ly-ao-2-601x400.jpg 601w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9500\" class=\"wp-caption-text\">t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o mang \u0111\u1ebfn cho doanh nghi\u1ec7p nhi\u1ec1u \u01b0u th\u1ebf n\u1ed5i b\u1eadt, gi\u00fap n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 t\u1ed5ng h\u1ee3p c\u00e1c th\u00f4ng tin v\u1ec1 t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o. V\u1edbi nh\u1eefng t\u00ednh n\u0103ng v\u00e0 \u01b0u th\u1ebf n\u1ed5i tr\u1ed9i c\u1ee7a h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i n\u00e0y, hy v\u1ecdng doanh nghi\u1ec7p s\u1ebd s\u1edbm \u1ee9ng d\u1ee5ng nh\u1eb1m gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 doanh thu hi\u1ec7u qu\u1ea3.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>Indochina Telecom (04\/08\/2023), T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o l\u00e0 g\u00ec? \u1ee8ng d\u1ee5ng c\u1ee7a tr\u1ee3 l\u00fd \u1ea3o, [online] indochinatelecom.vn. C\u00f3 t\u1ea1i: https:\/\/indochinatelecom.vn\/tong-dai-tro-ly-ao\/<\/li>\n<li>Omicall (04\/08\/2023), T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o l\u00e0 g\u00ec?, [online] omicall.com. C\u00f3 t\u1ea1i: https:\/\/omicall.com\/tong-dai-tro-ly-ao<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9498&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;2&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (2 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;T\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o v\u00e0 nh\u1eefng l\u1ee3i th\u1ebf mang l\u1ea1i cho doanh nghi\u1ec7p&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (2 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u1ee8ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o th\u00f4ng minh, t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o hi\u1ec7n l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c. Ch\u00ednh v\u00ec v\u1eady, trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, h\u00e3y c\u00f9ng Vbee.AI t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ec1 h\u1ec7 th\u1ed1ng t\u00e0i \u0111\u00e0i n\u00e0y nh\u00e9. T\u1ed5ng \u0111\u00e0i [&#8230;]\n","protected":false},"author":7,"featured_media":9502,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-9498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=9498"}],"version-history":[{"count":7,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9498\/revisions"}],"predecessor-version":[{"id":11607,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9498\/revisions\/11607"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/9502"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=9498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=9498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=9498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}