{"id":9480,"date":"2023-10-14T08:00:38","date_gmt":"2023-10-14T01:00:38","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=9480"},"modified":"2023-10-13T11:27:12","modified_gmt":"2023-10-13T04:27:12","slug":"ngan-hang-sacombank-va-vbee-aicall","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/ngan-hang-sacombank-va-vbee-aicall\/","title":{"rendered":"Ng\u00e2n h\u00e0ng Sacombank v\u1edbi c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng Vbee AICall"},"content":{"rendered":"<p><strong>Ng\u00e2n h\u00e0ng th\u01b0\u01a1ng m\u1ea1i c\u1ed5 ph\u1ea7n S\u00e0i G\u00f2n Th\u01b0\u01a1ng T\u00edn l\u00e0 m\u1ed9t ng\u00e2n h\u00e0ng th\u01b0\u01a1ng m\u1ea1i c\u1ed5 ph\u1ea7n c\u1ee7a Vi\u1ec7t Nam th\u00e0nh l\u1eadp v\u00e0o n\u0103m 1991. H\u01a1n 30 n\u0103m h\u00ecnh th\u00e0nh v\u00e0 ph\u00e1t tri\u1ec3n, Sacombank \u0111ang ng\u00e0y c\u00e0ng kh\u1eb3ng \u0111\u1ecbnh v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng t\u1ea1i Vi\u1ec7t Nam v\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 s\u1ed1 trong v\u1eadn h\u00e0nh quy tr\u00ecnh, c\u00f4ng vi\u1ec7c. C\u00f4ng ngh\u1ec7 gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o <a href=\"https:\/\/vbee.ai\/\">Vbee AI<\/a> ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng m\u00e0 Sacombank \u0111\u00e3 tin t\u01b0\u1edfng s\u1eed d\u1ee5ng. C\u00f9ng v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u00f4ng ngh\u1ec7 t\u1eeb Vbee, ng\u00e2n h\u00e0ng Sacombank \u0111\u00e3 c\u00f3 nh\u1eefng \u201cb\u01b0\u1edbc chuy\u1ec3n m\u00ecnh\u201d \u0111\u00e1ng k\u1ec3 v\u00e0 hi\u1ec7u qu\u1ea3.<\/strong><\/p>\n<figure id=\"attachment_9485\" aria-describedby=\"caption-attachment-9485\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9485 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/sacombank-3.jpg\" alt=\"Ng\u00e2n h\u00e0ng Sacombank v\u1edbi c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng Vbee AICall\" width=\"768\" height=\"432\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/sacombank-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/sacombank-3-711x400.jpg 711w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9485\" class=\"wp-caption-text\">Ng\u00e2n h\u00e0ng Sacombank v\u1edbi c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng Vbee AICall<\/figcaption><\/figure>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/ngan-hang-sacombank-va-vbee-aicall\/#Thuc_trang_cua_ngan_hang_Sacombank\" >Th\u1ef1c tr\u1ea1ng c\u1ee7a ng\u00e2n h\u00e0ng Sacombank<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/ngan-hang-sacombank-va-vbee-aicall\/#Muc_tieu_phat_trien\" >M\u1ee5c ti\u00eau ph\u00e1t tri\u1ec3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/ngan-hang-sacombank-va-vbee-aicall\/#Thach_thuc_cua_du_an\" >Th\u00e1ch th\u1ee9c c\u1ee7a d\u1ef1 \u00e1n<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/ngan-hang-sacombank-va-vbee-aicall\/#Giai_phap_cong_nghe_giong_noi_nhan_tao_Vbee_AI\" >Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o Vbee AI<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/ngan-hang-sacombank-va-vbee-aicall\/#Bao_cao_tong_quan\" >B\u00e1o c\u00e1o t\u1ed5ng quan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/ngan-hang-sacombank-va-vbee-aicall\/#Bao_cao_chi_tiet\" >B\u00e1o c\u00e1o chi ti\u1ebft<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/ngan-hang-sacombank-va-vbee-aicall\/#Ket_qua_dat_duoc_khi_ngan_hang_Sacombank_voi_cong_nghe_goi_tu_dong_Vbee_AICall\" >K\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c khi ng\u00e2n h\u00e0ng Sacombank v\u1edbi c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng Vbee AICall<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Thuc_trang_cua_ngan_hang_Sacombank\"><\/span>Th\u1ef1c tr\u1ea1ng c\u1ee7a ng\u00e2n h\u00e0ng Sacombank<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Vi\u1ec7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i nh\u1eafc n\u1ee3 v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 t\u00e0i ch\u00ednh kh\u00e1c l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c t\u1ed1n th\u1eddi gian v\u00e0 nh\u00e2n l\u1ef1c \u0111\u00e1ng k\u1ec3. \u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u1ee7a ng\u00e2n h\u00e0ng ph\u1ea3i d\u00e0nh nhi\u1ec1u gi\u1edd trong ng\u00e0y \u0111\u1ec3 li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, l\u00e0m vi\u1ec7c t\u1ea1i t\u1ed5ng \u0111\u00e0i v\u00e0 ghi ch\u00e9p th\u00f4ng tin. \u0110\u00f4i khi, vi\u1ec7c li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng c\u00f2n g\u1eb7p kh\u00f3 kh\u0103n, \u0111\u1eb7c bi\u1ec7t khi h\u1ecd kh\u00f4ng c\u00f3 th\u1eddi gian ho\u1eb7c kh\u00f4ng mu\u1ed1n tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn vi\u1ec7c kh\u00f4ng th\u1ec3 th\u00f4ng b\u00e1o v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 t\u00e0i ch\u00ednh k\u1ecbp th\u1eddi.<\/p>\n<p>Ch\u1ecb Nga &#8211; Tr\u01b0\u1edfng ph\u00f2ng TT Th\u1ebb &#8211; Ng\u00e2n h\u00e0ng Sacombank: \u201cNhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng s\u1eafp \u0111\u1ebfn h\u1ea1n thanh to\u00e1n, nh\u00e2n vi\u00ean ng\u00e2n h\u00e0ng v\u1eabn ph\u1ea3i nh\u1eafn tin nh\u1eafc nh\u1edf kh\u00e1ch \u0111\u1eebng qu\u00ean n\u1ed9p ti\u1ec1n tr\u1ea3 n\u1ee3 h\u00e0ng th\u00e1ng.\u201d<\/p>\n<p>Kh\u00f4ng ch\u1ec9 \u00e1p l\u1ef1c KPI, sau khi c\u01a1 c\u1ea5u n\u1ee3, nh\u00e2n vi\u00ean ng\u00e2n h\u00e0ng c\u0169ng ph\u1ea3i ti\u1ebfp t\u1ee5c theo d\u00f5i s\u00e1t sao c\u00e1c kho\u1ea3n n\u1ee3 n\u00e0y. Ch\u01b0a k\u1ec3, g\u1ecdi \u0111i\u1ec7n tho\u1ea1i v\u00e0 li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00f2i h\u1ecfi s\u1ef1 \u0111\u1ea7u t\u01b0 l\u1edbn v\u1ec1 nh\u00e2n l\u1ef1c v\u00e0 h\u1ea1 t\u1ea7ng. Chi ph\u00ed cao n\u00e0y c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a ng\u00e2n h\u00e0ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Muc_tieu_phat_trien\"><\/span>M\u1ee5c ti\u00eau ph\u00e1t tri\u1ec3n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>V\u1edbi m\u1ee5c ti\u00eau h\u00e0ng \u0111\u1ea7u l\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng, ng\u00e2n h\u00e0ng Sacombank lu\u00f4n c\u1ed1 g\u1eafng cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cao, ti\u1ec7n \u00edch v\u00e0 \u0111\u00e1ng tin c\u1eady cho kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng giao d\u1ecbch an to\u00e0n v\u00e0 b\u1ea3o m\u1eadt. B\u00ean c\u1ea1nh \u0111\u00f3, vi\u1ec7c t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u0169ng l\u00e0 \u0111i\u1ec1u m\u00e0 ng\u00e2n h\u00e0ng s\u1ebd t\u1eadp trung c\u1ea3i thi\u1ec7n trong t\u01b0\u01a1ng lai. \u0110\u1eb7c bi\u1ec7t l\u00e0 trong qu\u00e1 tr\u00ecnh nh\u1eafc n\u1ee3, ng\u00e2n h\u00e0ng mong mu\u1ed1n:<\/p>\n<ul>\n<li>Nh\u1eafc c\u00e1c kho\u1ea3n vay, th\u1ebb t\u00edn d\u1ee5ng c\u1ea7n thanh to\u00e1n nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3<\/li>\n<li>Ti\u1ebfp c\u1eadn c\u00e0ng nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u00e0ng t\u1ed1t<\/li>\n<li>\u0110\u1ea3m b\u1ea3o ng\u01b0\u1eddi nghe, nghe \u0111\u01b0\u1ee3c h\u1ebft th\u00f4ng \u0111i\u1ec7p v\u1ec1 nh\u1eafc n\u1ee3, kho\u1ea3n vay, ng\u00e0y h\u1ea1n.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Thach_thuc_cua_du_an\"><\/span>Th\u00e1ch th\u1ee9c c\u1ee7a d\u1ef1 \u00e1n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>V\u1edbi kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u su\u1ea5t nh\u01b0 hi\u1ec7n nay t\u1ea1i ng\u00e2n h\u00e0ng Sacombank, c\u00f3 th\u1ec3 n\u00f3i, m\u1ee5c ti\u00eau \u0111\u1ec1 ra l\u00e0 kh\u00f3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c. Trung b\u00ecnh m\u1ed7i ng\u00e0y, \u0111\u1ec3 g\u1ecdi \u0111i\u1ec7n nh\u1eafc c\u00e1c kho\u1ea3n vay m\u1ed9t c\u00e1ch chi ti\u1ebft, m\u1ed7i nh\u00e2n vi\u00ean ch\u1ec9 c\u00f3 th\u1ec3 g\u1ecdi \u0111i\u1ec7n nh\u1eafc n\u1ee3 v\u00e0 kho\u1ea3n vay cho h\u01a1n 10 ng\u01b0\u1eddi kh\u00e1ch h\u00e0ng. V\u00e0 \u0111\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau, Sacombank ph\u1ea3i n\u00e2ng con s\u1ed1 n\u00e0y l\u00ean cao h\u01a1n n\u1eefa, t\u0103ng l\u00ean \u0111\u1ebfn kho\u1ea3ng 50 100 1000 2000 cu\u1ed9c g\u1ecdi nh\u1eafc h\u1ea1n thanh to\u00e1n m\u1ed7i ng\u00e0y.<\/p>\n<figure id=\"attachment_9484\" aria-describedby=\"caption-attachment-9484\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9484 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/sacombank-2.jpg\" alt=\"V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 Sacombank c\u00f3 th\u1ec3 hi\u1ec7n th\u1ef1c h\u00f3a m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh?\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/sacombank-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/sacombank-2-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9484\" class=\"wp-caption-text\">V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 Sacombank c\u00f3 th\u1ec3 hi\u1ec7n th\u1ef1c h\u00f3a m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh?<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Giai_phap_cong_nghe_giong_noi_nhan_tao_Vbee_AI\"><\/span>Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o Vbee AI<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ec3 tr\u1ea3 l\u1eddi cho nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111ang g\u1eb7p ph\u1ea3i, Sacombank \u0111\u00e3 nghi\u00ean c\u1ee9u t\u00ecm hi\u1ec3u nhi\u1ec1u gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn \u0111\u1ec3 c\u1ea3i ti\u1ebfn quy tr\u00ecnh v\u00e0 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a ng\u00e2n h\u00e0ng. L\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi Sacombank ch\u00ednh l\u00e0 gi\u1ea3i ph\u00e1p g\u1ecdi t\u1ef1 \u0111\u1ed9ng AICall t\u1eeb Vbee.<\/p>\n<p>Vbee l\u00e0 c\u00f4ng ty \u0111\u00e3 \u0111\u00f3ng g\u00f3i th\u00e0nh c\u00f4ng c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o ti\u00ean phong t\u1ea1i Vi\u1ec7t Nam. Trong kinh doanh, v\u1edbi d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i g\u1ecdi t\u1ef1 \u0111\u1ed9ng AICall, Vbee \u0111\u00e3 tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c ph\u00e1t tri\u1ec3n c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p. V\u1edbi \u0111\u1ed9i ng\u0169 chuy\u00ean gia c\u00f3 kinh nghi\u1ec7m trong nhi\u1ec1u l\u0129nh v\u1ef1c, Vbee c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng l\u1eddi khuy\u00ean chuy\u00ean m\u00f4n gi\u00fap Sacombank t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. H\u1ed7 tr\u1ee3 tu\u1ef3 bi\u1ebfn c\u00e1c c\u00e0i \u0111\u1eb7t theo y\u00eau c\u1ea7u kinh doanh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>M\u1ed7i chi\u1ebfn d\u1ecbch, Vbee lu\u00f4n k\u1ecbp th\u1eddi h\u1ed7 tr\u1ee3 khi Sacombank g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1eadn h\u00e0nh, \u0111\u01b0a ra gi\u1ea3i ph\u00e1p v\u00e0 c\u00e1ch gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng. H\u1ed7 tr\u1ee3 1-1 v\u1edbi t\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m, tham gia gi\u00e1m s\u00e1t qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng v\u00e0 v\u1eadn h\u00e0nh chi\u1ebfn d\u1ecbch. Sau khi k\u1ebft th\u00fac chi\u1ebfn d\u1ecbch, Sacombank c\u00f3 th\u1ec3 xem b\u00e1o c\u00e1o T\u1ed5ng quan v\u00e0 Chi ti\u1ebft t\u1eebng cu\u1ed9c g\u1ecdi.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Bao_cao_tong_quan\"><\/span>B\u00e1o c\u00e1o t\u1ed5ng quan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sau chi\u1ebfn d\u1ecbch, Sacombank s\u1ebd c\u00f3 nh\u1eefng b\u00e1o c\u00e1o v\u1ec1:<\/p>\n<ul>\n<li>T\u1ed5ng s\u1ed1 cu\u1ed9c g\u1ecdi hi\u1ec7n t\u1ea1i (Nh\u1ea5c m\u00e1y, \u0110ang x\u1eed l\u00fd, Kh\u00f4ng th\u00e0nh c\u00f4ng)<\/li>\n<li>T\u1ed5ng s\u1ed1 Kh\u00e1ch h\u00e0ng (\u0110\u00e3 ti\u1ebfp c\u1eadn, Ch\u01b0a ti\u1ebfp c\u1eadn)<\/li>\n<li>Th\u1eddi l\u01b0\u1ee3ng nghe cu\u1ed9c g\u1ecdi (D\u01b0\u1edbi 5s, T\u1eeb 15-30s, Tr\u00ean 30s)<\/li>\n<li>Ph\u00edm b\u1ea5m \u0111\u1ea7u ti\u00ean khi nghe m\u00e1y (Ph\u00edm m\u00e0 Sacombank \u0111\u00e3 c\u00e0i \u0111\u1eb7t trong n\u1ed9i dung k\u1ecbch b\u1ea3n)<\/li>\n<li>S\u1ed1 l\u1ea7n g\u1ecdi l\u1ea1i (1 l\u1ea7n, 2 l\u1ea7n, l\u1edbn h\u01a1n 2 l\u1ea7n)<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Bao_cao_chi_tiet\"><\/span>B\u00e1o c\u00e1o chi ti\u1ebft<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u1edbi b\u00e1o c\u00e1o n\u00e0y c\u1ee7a Vbee, Sacombank c\u00f3 th\u1ec3 xu\u1ea5t b\u00e1o c\u00e1o \u1edf c\u1ea3 hai m\u1ee5c l\u00e0 \u201cDanh s\u00e1ch kh\u00e1ch h\u00e0ng\u201d v\u00e0 \u201cL\u1ecbch s\u1eed chi ti\u1ebft\u201d. C\u1ee5 th\u1ec3:<\/p>\n<ul>\n<li>B\u00e1o c\u00e1o theo Danh s\u00e1ch kh\u00e1ch h\u00e0ng: N\u1ed9i dung b\u00e1o c\u00e1o n\u00e0y Vbee s\u1ebd t\u1eadp trung v\u00e0o c\u00e1c s\u1ed1 li\u00ean h\u1ec7 \u0111\u01b0\u1ee3c upload l\u00ean h\u1ec7 th\u1ed1ng. N\u1ebfu 1 kh\u00e1ch h\u00e0ng c\u1ee7a Sacombank \u0111\u01b0\u1ee3c g\u1ecdi nhi\u1ec1u l\u1ea7n, k\u1ebft qu\u1ea3 b\u00e1o c\u00e1o s\u1ebd ghi nh\u1eadn cu\u1ed9c g\u1ecdi g\u1ea7n nh\u1ea5t so v\u1edbi th\u1eddi \u0111i\u1ec3m xu\u1ea5t b\u00e1o c\u00e1o.<\/li>\n<li>B\u00e1o c\u00e1o theo L\u1ecbch s\u1eed chi ti\u1ebft: Kh\u00e1c v\u1edbi b\u00e1o c\u00e1o theo Danh s\u00e1ch, b\u00e1o c\u00e1o n\u00e0y bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi ph\u00e1t sinh v\u00e0 ghi nh\u1eadn t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u00f3.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Ket_qua_dat_duoc_khi_ngan_hang_Sacombank_voi_cong_nghe_goi_tu_dong_Vbee_AICall\"><\/span>K\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c khi ng\u00e2n h\u00e0ng Sacombank v\u1edbi c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng Vbee AICall<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>D\u1ef1a v\u00e0o b\u00e1o c\u00e1o t\u1ed5ng quan v\u00e0 b\u00e1o c\u00e1o chi ti\u1ebft \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt h\u00e0ng ng\u00e0y, c\u00f3 th\u1ec3 th\u1ea5y hi\u1ec7u qu\u1ea3 r\u00f5 r\u00e0ng m\u00e0 Vbee \u0111em l\u1ea1i cho ng\u00e2n h\u00e0ng Sacombank. T\u1eeb nh\u1eefng cu\u1ed9c g\u1ecdi th\u1ee7 c\u00f4ng, s\u1ed1 l\u01b0\u1ee3ng gi\u1edbi h\u1ea1n b\u1edfi nh\u00e2n s\u1ef1, gi\u1edd \u0111\u00e2y, v\u1edbi <a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall<\/strong><\/a>, Sacombank c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n chi\u1ebfn d\u1ecbch g\u1ecdi \u0111i\u1ec7n nh\u1eafn n\u1ee3 \u0111\u1ebfn h\u00e0ng ng\u00e0n kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_9483\" aria-describedby=\"caption-attachment-9483\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9483 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/sacombank-1.jpg\" alt=\"K\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c khi ng\u00e2n h\u00e0ng Sacombank v\u1edbi c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng Vbee AICall\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/sacombank-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/sacombank-1-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9483\" class=\"wp-caption-text\">K\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c khi ng\u00e2n h\u00e0ng Sacombank v\u1edbi c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng Vbee AICall<\/figcaption><\/figure>\n<p>M\u1ed7i ng\u00e0y, Vbee AICall c\u00f3 th\u1ec3 thay th\u1ebf nh\u00e2n vi\u00ean g\u1ecdi \u0111i\u1ec7n ti\u1ebfp c\u1eadn \u0111\u1ebfn h\u01a1n 10.000 kh\u00e1ch h\u00e0ng \u0111ang s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. V\u1edbi c\u00e1c k\u1ecbch b\u1ea3n c\u00e1 nh\u00e2n ho\u00e1, Vbee AICall t\u1ea1o ra tr\u1ea3i nghi\u1ec7m th\u1ef1c, t\u01b0\u01a1ng t\u00e1c qua l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 ng\u01b0\u1eddi th\u1eadt.<\/p>\n<p>T\u1eeb l\u00fac tri\u1ec3n khai chi\u1ebfn thu\u1eadt g\u1ecdi th\u00f4ng minh c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng c\u1ee7a Vbee, Sacombank \u0111\u00e3 ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c t\u1ed1i \u0111a chi ph\u00ed nh\u00e2n s\u1ef1 v\u00e0 g\u1ecdi tr\u1ef1c ti\u1ebfp \u0111\u1ebfn kh\u00e1ch h\u00e0ng. Nh\u00e2n s\u1ef1 c\u00f3 th\u1ec3 t\u1eadp trung x\u1eed l\u00fd nghi\u1ec7p v\u1ee5 quan tr\u1ecdng h\u01a1n thay v\u00ec m\u1ea5t th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c g\u1ecdi \u0111i\u1ec7n nh\u1eafc n\u1ee3 nh\u01b0 tr\u01b0\u1edbc kia.<\/p>\n<p>Kh\u1ea3 n\u0103ng g\u1ecdi t\u1ef1 \u0111\u1ed9ng nhanh ch\u00f3ng c\u1ee7a Vbee \u0111\u00e3 gi\u00fap Sacombank t\u1ef1 \u0111\u1ed9ng ho\u00e1 70% kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c nh\u1eafc n\u1ee3, kho\u1ea3n vay l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. Ti\u1ebft ki\u1ec7m 60% chi ph\u00ed v\u1eadn h\u00e0nh nh\u00e2n s\u1ef1.<\/p>\n<p>T\u1eeb 10.000, 20.000 cu\u1ed9c g\u1ecdi v\u00e0o n\u0103m 2022, \u0111\u1ebfn n\u0103m 2023, Sacombank \u0111\u00e3 tin t\u01b0\u1edfng v\u00e0 s\u1eed d\u1ee5ng Vbee AICall nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 nh\u1eafc n\u1ee3, th\u00f4ng tin th\u1ebb t\u00edn d\u1ee5ng \u0111\u1eafc l\u1ef1c. V\u1edbi s\u1ed1 l\u01b0\u1ee3ng l\u00ean \u0111\u1ebfn h\u01a1n 100.000 cu\u1ed9c g\u1ecdi m\u1ed7i th\u00e1ng, ch\u00fang ta c\u00f3 th\u1ec3 th\u1ea5y \u0111\u01b0\u1ee3c t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c m\u00e0 Vbee mang l\u1ea1i c\u0169ng nh\u01b0 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a Sacombank \u0111\u00e3 n\u00e2ng cao nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n<p>C\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng c\u1ee7a Vbee \u0111\u00e3 gi\u00fap ng\u00e2n h\u00e0ng Sacombank t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh nh\u1eafc n\u1ee3 v\u00e0 qu\u1ea3n l\u00fd t\u00edn d\u1ee5ng, gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 nh\u00e2n l\u1ef1c. H\u01a1n n\u1eefa, kh\u1ea3 n\u0103ng c\u00e1 nh\u00e2n h\u00f3a th\u00f4ng \u0111i\u1ec7p gi\u1ecdng n\u00f3i c\u1ee7a c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u00e3 l\u00e0m t\u0103ng \u0111\u00e1ng k\u1ec3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u00e0 \u0111\u00e1p \u1ee9ng t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. Th\u00f4ng qua gi\u1ecdng \u0111\u1ecdc t\u1ef1 nhi\u00ean v\u00e0 truy\u1ec1n c\u1ea3m, c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng c\u1ee7a Vbee \u0111\u00e3 t\u1ea1o s\u1ef1 g\u1eafn k\u1ebft v\u00e0 t\u1ea1o l\u00f2ng tin cho kh\u00e1ch h\u00e0ng, gi\u00fap Sacombank n\u00e2ng cao hi\u1ec7u qu\u1ea3 trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 t\u00e0i ch\u00ednh.<\/p>\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, c\u00f4ng ngh\u1ec7 n\u00e0y c\u0169ng cho ph\u00e9p ng\u00e2n h\u00e0ng l\u01b0u tr\u1eef v\u00e0 theo d\u00f5i th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng v\u00e0 hi\u1ec7u qu\u1ea3, gi\u00fap n\u00e2ng cao kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd n\u1ee3 v\u00e0 t\u1ed1i \u01b0u h\u00f3a t\u00ecnh h\u00ecnh t\u00e0i ch\u00ednh t\u1ed5ng th\u1ec3 c\u1ee7a ng\u00e2n h\u00e0ng. C\u00f3 th\u1ec3 n\u00f3i, c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng c\u1ee7a Vbee \u0111\u00e3 \u0111\u00f3ng g\u00f3p quan tr\u1ecdng v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 nh\u1eafc n\u1ee3, qu\u1ea3n l\u00fd t\u00edn d\u1ee5ng v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a ng\u00e2n h\u00e0ng trong hi\u1ec7n t\u1ea1i. T\u01b0\u01a1ng lai kh\u00f4ng xa, v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb c\u00f4ng ngh\u1ec7 c\u1ee7a Vbee, Sacombank s\u1ebd ti\u1ebfn nhanh h\u01a1n \u0111\u1ebfn m\u1ee5c ti\u00eau \u0111\u1ec1 ra c\u1ee7a m\u00ecnh.<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9480&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Ng\u00e2n h\u00e0ng Sacombank v\u1edbi c\u00f4ng ngh\u1ec7 g\u1ecdi t\u1ef1 \u0111\u1ed9ng Vbee AICall&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ng\u00e2n h\u00e0ng th\u01b0\u01a1ng m\u1ea1i c\u1ed5 ph\u1ea7n S\u00e0i G\u00f2n Th\u01b0\u01a1ng T\u00edn l\u00e0 m\u1ed9t ng\u00e2n h\u00e0ng th\u01b0\u01a1ng m\u1ea1i c\u1ed5 ph\u1ea7n c\u1ee7a Vi\u1ec7t Nam th\u00e0nh l\u1eadp v\u00e0o n\u0103m 1991. H\u01a1n 30 n\u0103m h\u00ecnh th\u00e0nh v\u00e0 ph\u00e1t tri\u1ec3n, Sacombank \u0111ang ng\u00e0y c\u00e0ng kh\u1eb3ng \u0111\u1ecbnh v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng t\u1ea1i Vi\u1ec7t Nam v\u1edbi c\u00e1c \u1ee9ng [&#8230;]\n","protected":false},"author":3,"featured_media":9485,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[114],"tags":[],"class_list":["post-9480","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=9480"}],"version-history":[{"count":5,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9480\/revisions"}],"predecessor-version":[{"id":11633,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9480\/revisions\/11633"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/9485"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=9480"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=9480"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=9480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}