{"id":9445,"date":"2023-10-14T08:00:51","date_gmt":"2023-10-14T01:00:51","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=9445"},"modified":"2023-10-13T11:50:43","modified_gmt":"2023-10-13T04:50:43","slug":"tong-dai-ai","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/tong-dai-ai\/","title":{"rendered":"T\u1ed5ng \u0111\u00e0i AI l\u00e0 g\u00ec v\u00e0 t\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng?"},"content":{"rendered":"<p><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, ti\u1ebft ki\u1ec7m chi ph\u00ed, n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c l\u00e0 nh\u1eefng g\u00ec hay \u0111\u01b0\u1ee3c nh\u1eafc t\u1edbi m\u1ed7i khi n\u00f3i v\u1ec1 t\u1ed5ng \u0111\u00e0i AI. Li\u1ec7u \u0111\u00e2y c\u00f3 ph\u1ea3i l\u00e0 s\u1ef1 th\u1eadt. C\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee.ai<\/a> t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ec1 c\u00e1c t\u00ednh n\u0103ng v\u00e0 l\u1ee3i \u00edch m\u00e0 h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i n\u00e0y mang l\u1ea1i cho doanh nghi\u1ec7p trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9.\u00a0<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#Tong_dai_AI_la_gi\" >T\u1ed5ng \u0111\u00e0i AI l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#Tinh_nang_cua_tong_dai_AI\" >T\u00ednh n\u0103ng c\u1ee7a t\u1ed5ng \u0111\u00e0i AI<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#1_Thuc_hien_cuoc_goi_tu_dong\" >1. Th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#2_Chuyen_doi_giong_noi_tu_van_ban\" >2. Chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i t\u1eeb v\u0103n b\u1ea3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#3_Danh_gia_cuoc_goi\" >3. \u0110\u00e1nh gi\u00e1 cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#4_Bao_cao_thong_ke_chi_tiet_cac_thong_tin_cuoc_goi\" >4. B\u00e1o c\u00e1o, th\u1ed1ng k\u00ea chi ti\u1ebft c\u00e1c th\u00f4ng tin cu\u1ed9c g\u1ecdi<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#Su_dung_tong_dai_AI_mang_lai_loi_ich_gi_cho_doanh_nghiep\" >S\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i AI mang l\u1ea1i l\u1ee3i \u00edch g\u00ec cho doanh nghi\u1ec7p?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#Giam_chi_phi_nhan_su\" >Gi\u1ea3m chi ph\u00ed nh\u00e2n s\u1ef1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#Nang_cao_hieu_suat_cong_viec\" >N\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#Tu_dong_hoa_quy_trinh_cham_soc_khach_hang\" >T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#Tang_trai_nghiem_khach_hang\" >T\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vbee.ai\/blog\/tong-dai-ai\/#Thiet_lap_tong_dai_AI_cho_doanh_nghiep_de_dang_voi_Vbee_AICall\" >Thi\u1ebft l\u1eadp t\u1ed5ng \u0111\u00e0i AI cho doanh nghi\u1ec7p d\u1ec5 d\u00e0ng v\u1edbi Vbee AICall<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Tong_dai_AI_la_gi\"><\/span>T\u1ed5ng \u0111\u00e0i AI l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>T\u00f4\u0309ng \u0111a\u0300i AI hay AI Call Center la\u0300 h\u00ea\u0323 th\u00f4\u0301ng t\u1ed5ng \u0111\u00e0i t\u01b0\u0323 \u0111\u00f4\u0323ng th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi va\u0300 tra\u0309 l\u01a1\u0300i kh\u00e1ch h\u00e0ng theo m\u1ed9t ki\u0323ch ba\u0309n \u0111\u01b0\u01a1\u0323c thi\u1ebft l\u1eadp s\u0103\u0303n, ma\u0300 kh\u00f4ng c\u00e2\u0300n t\u1edbi s\u01b0\u0323 h\u1ed7 tr\u1ee3 c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean. T\u1ed5ng \u0111\u00e0i AI t\u00edch h\u1ee3p ph\u1ea7n m\u00ea\u0300m Callbot &#8211; t\u1ed5ng \u0111\u00e0i t\u01b0 v\u1ea5n vi\u00ean \u1ea3o \u01b0\u0301ng du\u0323ng c\u00f4ng ngh\u00ea\u0323 AI v\u1edbi kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef, gi\u00fap t\u01b0\u01a1ng t\u00e1c m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean g\u00e2\u0300n gi\u00f4\u0301ng v\u01a1\u0301i ng\u01b0\u01a1\u0300i th\u00e2\u0323t.<\/p>\n<figure id=\"attachment_9447\" aria-describedby=\"caption-attachment-9447\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9447 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-3.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i AI\" width=\"768\" height=\"505\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-3-608x400.jpg 608w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9447\" class=\"wp-caption-text\">T\u00f4\u0309ng \u0111a\u0300i AI la\u0300 h\u00ea\u0323 th\u00f4\u0301ng t\u1ed5ng \u0111\u00e0i t\u01b0\u0323 \u0111\u00f4\u0323ng th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi va\u0300 tra\u0309 l\u01a1\u0300i kh\u00e1ch h\u00e0ng theo m\u1ed9t ki\u0323ch ba\u0309n \u0111\u01b0\u01a1\u0323c thi\u1ebft l\u1eadp s\u0103\u0303n. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Tinh_nang_cua_tong_dai_AI\"><\/span>T\u00ednh n\u0103ng c\u1ee7a t\u1ed5ng \u0111\u00e0i AI<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Nh\u1edd \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o n\u00ean t\u1ed5ng \u0111\u00e0i AI s\u1edf h\u1eefu nhi\u1ec1u t\u00ednh n\u0103ng v\u01b0\u1ee3t tr\u1ed9i nh\u01b0:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Thuc_hien_cuoc_goi_tu_dong\"><\/span>1. Th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u1ed5ng \u0111\u00e0i AI c\u00f3 kh\u1ea3 n\u0103ng ho\u1ea1t \u0111\u1ed9ng 24\/7, lu\u00f4n s\u1eb5n s\u00e0ng ti\u1ebfp nh\u1eadn c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng hay th\u1eadm ch\u00ed l\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111i theo c\u00e1c k\u1ecbch b\u1ea3n \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp s\u1eb5n. V\u00ed d\u1ee5 nh\u01b0 th\u00f4ng b\u00e1o l\u1ecbch h\u1eb9n, ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, khuy\u1ebfn m\u00e3i\u2026 m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ef1 can thi\u1ec7p c\u1ee7a c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean.<\/p>\n<figure id=\"attachment_9448\" aria-describedby=\"caption-attachment-9448\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9448 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-4.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i AI\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-4-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-4-280x280.jpg 280w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9448\" class=\"wp-caption-text\">T\u1ed5ng \u0111\u00e0i AI lu\u00f4n s\u1eb5n s\u00e0ng ti\u1ebfp nh\u1eadn c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng hay th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111i theo c\u00e1c k\u1ecbch b\u1ea3n \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp s\u1eb5n. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"2_Chuyen_doi_giong_noi_tu_van_ban\"><\/span>2. Chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i t\u1eeb v\u0103n b\u1ea3n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u1eeb nh\u1eefng k\u1ecbch b\u1ea3n thi\u1ebft l\u1eadp s\u1eb5n \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o h\u1ec7 th\u1ed1ng, nh\u1edd \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i t\u1eeb v\u0103n b\u1ea3n v\u1edbi \u0111a d\u1ea1ng c\u00e1c gi\u1ecdng \u0111\u1ecdc, \u0111a d\u1ea1ng gi\u1edbi t\u00ednh, v\u00f9ng mi\u1ec1n, t\u1ed5ng \u0111\u00e0i AI c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c cu\u1ed9c g\u1ecdi c\u00f3 gi\u1ecdng n\u00f3i t\u1ef1 nhi\u00ean, chu\u1ea9n gi\u1ecdng con ng\u01b0\u1eddi.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Danh_gia_cuoc_goi\"><\/span>3. \u0110\u00e1nh gi\u00e1 cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Kh\u00f4ng ch\u1ec9 li\u00ean l\u1ea1c t\u1ef1 \u0111\u1ed9ng, t\u1ed5ng \u0111\u00e0i AI c\u00f2n gi\u00fap \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi d\u1ef1a tr\u00ean gi\u1ecdng n\u00f3i, c\u1ea3m x\u00fac, th\u1eddi gian cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi nh\u00e2n vi\u00ean. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 cu\u1ed9c g\u1ecdi, hi\u1ec3u r\u00f5 nhu c\u1ea7u, h\u00e0nh vi kh\u00e1ch h\u00e0ng, gi\u00fap \u0111\u01b0a ra nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh k\u1ecbp th\u1eddi, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Kh\u00f4ng nh\u1eefng v\u1eady, \u0111\u00e2y c\u0169ng l\u00e0 d\u1eef li\u1ec7u gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng nh\u1eefng chi\u1ebfn d\u1ecbch marketing ph\u00f9 h\u1ee3p.<\/p>\n<figure id=\"attachment_9446\" aria-describedby=\"caption-attachment-9446\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9446 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-2.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i AI\" width=\"768\" height=\"642\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-2-479x400.jpg 479w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9446\" class=\"wp-caption-text\">T\u1ed5ng \u0111\u00e0i AI gi\u00fap \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi d\u1ef1a tr\u00ean gi\u1ecdng n\u00f3i, c\u1ea3m x\u00fac, th\u1eddi gian cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi nh\u00e2n vi\u00ean. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"4_Bao_cao_thong_ke_chi_tiet_cac_thong_tin_cuoc_goi\"><\/span>4. B\u00e1o c\u00e1o, th\u1ed1ng k\u00ea chi ti\u1ebft c\u00e1c th\u00f4ng tin cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u1ed5ng \u0111\u00e0i AI c\u00f3 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd, l\u01b0u tr\u1eef, ph\u00e2n t\u00edch v\u00e0 b\u00e1o c\u00e1o chi ti\u1ebft c\u00e1c th\u00f4ng tin v\u1ec1 cu\u1ed9c g\u1ecdi theo th\u1eddi gian th\u1ef1c. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p ti\u1ec7n theo d\u00f5i m\u00e0 c\u00f2n c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c v\u1ec1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Su_dung_tong_dai_AI_mang_lai_loi_ich_gi_cho_doanh_nghiep\"><\/span>S\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i AI mang l\u1ea1i l\u1ee3i \u00edch g\u00ec cho doanh nghi\u1ec7p?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Nh\u1edd t\u00edch h\u1ee3p nhi\u1ec1u ti\u0301nh n\u0103ng n\u00f4\u0309i tr\u1ed9i n\u00ean t\u00f4\u0309ng \u0111a\u0300i AI co\u0301 th\u00ea\u0309 giu\u0301p doanh nghi\u00ea\u0323p ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a chi phi\u0301 v\u1eadn h\u00e0nh nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o hi\u00ea\u0323u qua\u0309 c\u00f4ng vi\u1ec7c, cu\u0323 th\u00ea\u0309:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Giam_chi_phi_nhan_su\"><\/span>Gi\u1ea3m chi ph\u00ed nh\u00e2n s\u1ef1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u1edbi kh\u1ea3 n\u0103ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng, s\u1ef1 h\u1ed7 tr\u1ee3 t\u1ed5ng \u0111\u00e0i AI gi\u00fap doanh nghi\u1ec7p kh\u00f4ng c\u1ea7n \u0111\u1ebfn \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i l\u00ean \u0111\u1ebfn h\u00e0ng ch\u1ee5c hay h\u00e0ng tr\u0103m ng\u01b0\u1eddi. Nh\u1edd v\u1eady m\u00e0 chi ph\u00ed nh\u00e2n s\u1ef1 c\u0169ng \u0111\u01b0\u1ee3c c\u1eaft gi\u1ea3m \u0111\u00e1ng k\u1ec3.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Nang_cao_hieu_suat_cong_viec\"><\/span>N\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>N\u1ebfu nh\u01b0 coi t\u1ed5ng \u0111\u00e0i AI l\u00e0 m\u1ed9t nh\u00e2n s\u1ef1 \u0111\u1ea3m nh\u1eadn nhi\u1ec7m v\u1ee5 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong doanh nghi\u1ec7p, th\u00ec hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i n\u00e0y c\u00f3 th\u1ec3 cao h\u01a1n g\u1ea5p nhi\u1ec1u l\u1ea7n so v\u1edbi nh\u00e2n s\u1ef1 b\u00ecnh th\u01b0\u1eddng. \u0110i\u1ec1u n\u00e0y c\u00f3 \u0111\u01b0\u1ee3c l\u00e0 nh\u1edd kh\u1ea3 n\u0103ng x\u1eed l\u00fd ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng b\u1eb1ng c\u00f4ng ngh\u1ec7 v\u00e0 kh\u1ea3 n\u0103ng ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c 24\/7.<\/p>\n<figure id=\"attachment_9449\" aria-describedby=\"caption-attachment-9449\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9449 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-1.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i AI\" width=\"768\" height=\"641\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/tong-dai-ai-1-479x400.jpg 479w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9449\" class=\"wp-caption-text\">Hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i n\u00e0y c\u00f3 th\u1ec3 cao h\u01a1n g\u1ea5p nhi\u1ec1u l\u1ea7n so v\u1edbi nh\u00e2n s\u1ef1 b\u00ecnh th\u01b0\u1eddng. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Tu_dong_hoa_quy_trinh_cham_soc_khach_hang\"><\/span>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc cho kh\u00e1ch h\u00e0ng theo nh\u1eefng k\u1ecbch b\u1ea3n \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng s\u1eb5n trong t\u1eebng tr\u01b0\u1eddng h\u1ee3p. Hay ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111i nh\u1eb1m m\u1ee5c \u0111\u00edch t\u01b0 v\u1ea5n, ti\u1ebfp th\u1ecb, th\u00f4ng b\u00e1o ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i\u2026 t\u1ed5ng \u0111\u00e0i AI \u0111\u00e3 gi\u00fap quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tang_trai_nghiem_khach_hang\"><\/span>T\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u1ed5ng \u0111\u00e0i AI c\u00f3 kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc cho kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ecdi th\u1eddi \u0111i\u1ec3m trong ngay, gi\u1ea3m th\u1eddi gian kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. Kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m m\u00e0 c\u00f2n gi\u00fap gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Thiet_lap_tong_dai_AI_cho_doanh_nghiep_de_dang_voi_Vbee_AICall\"><\/span>Thi\u1ebft l\u1eadp t\u1ed5ng \u0111\u00e0i AI cho doanh nghi\u1ec7p d\u1ec5 d\u00e0ng v\u1edbi Vbee AICall<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u01b0\u1ee3c tin t\u01b0\u1edfng s\u1eed d\u1ee5ng b\u1edfi nhi\u1ec1u \u0111\u1ed1i t\u00e1c l\u00e0 c\u00e1c doanh nghi\u1ec7p trong l\u0129nh v\u1ef1c b\u00e1o ch\u00ed, t\u00e0i ch\u00ednh ng\u00e2n h\u00e0ng, vi\u1ec5n th\u00f4ng, c\u00f4ng ngh\u1ec7 th\u00f4ng tin\u2026, <a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall Cloud<\/strong><\/a>\u00a0&#8211; h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 AI \u0111\u00e3 gi\u00fap \u0111\u01b0a tr\u1ea3i nghi\u1ec7m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi.<\/p>\n<p>\u01afu \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a Vbee AICall l\u00e0 cho ph\u00e9p doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c cu\u1ed9c g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng t\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o v\u00e0 t\u01b0\u01a1ng t\u00e1c b\u1eb1ng ph\u00edm b\u1ea5m. Gi\u00fap doanh nghi\u1ec7p v\u1eadn h\u00e0nh t\u1ef1 \u0111\u1ed9ng v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_11333\" aria-describedby=\"caption-attachment-11333\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11333 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/vbee-aicall.jpg\" alt=\"N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m m\u1edbi v\u1edbi Vbee AICall\" width=\"768\" height=\"256\" \/><figcaption id=\"caption-attachment-11333\" class=\"wp-caption-text\">N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m m\u1edbi v\u1edbi Vbee AICall<\/figcaption><\/figure>\n<p>M\u1ed9t s\u1ed1 t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a Vbee AICall:<\/p>\n<ul>\n<li>Thi\u1ebft l\u1eadp c\u00e1c cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng theo k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng s\u1eb5n.<\/li>\n<li>T\u00f9y \u00fd l\u1ef1a ch\u1ecdn gi\u1ecdng n\u00f3i v\u1edbi kho gi\u1ecdng n\u00f3i \u0111a d\u1ea1ng v\u1ec1 gi\u1edbi t\u00ednh, v\u00f9ng mi\u1ec1n, gi\u00fap ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u1edbi gi\u1ecdng t\u1ef1 nhi\u00ean nh\u01b0 con ng\u01b0\u1eddi.<\/li>\n<li>D\u1ec5 d\u00e0ng nh\u1eadp s\u00e1ch g\u1ecdi ra.<\/li>\n<li>Theo d\u00f5i, b\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch t\u1ea5t c\u1ea3 cu\u1ed9c g\u1ecdi theo th\u1eddi gian th\u1ef1c.<\/li>\n<li>C\u00f3 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng CRM, Human Call Center&#8230;<\/li>\n<\/ul>\n<p>Vbee AICall gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p gi\u00fap doanh nghi\u1ec7p gi\u1ea3i quy\u1ebft c\u00e1c kh\u00f3 kh\u0103n. Nh\u01b0 chi ph\u00ed v\u1eadn h\u00e0ng qu\u00e1 l\u1edbn, th\u1eddi gian kh\u00e1ch h\u00e0ng h\u00e0ng ch\u1edd \u0111\u1ee3i cu\u1ed9c g\u1ecdi l\u00e2u, kh\u00f4ng th\u1ec3 ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi 24\/7 hay kh\u00f4ng th\u1ec3 \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi.<\/p>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb v\u1ec1 t\u1ed5ng \u0111\u00e0i AI. Hy v\u1ecdng nh\u1eefng th\u00f4ng tin chia s\u1ebb n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i v\u00e0 c\u00e1c l\u1ee3i th\u1ebf khi s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i n\u00e0y \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ph\u00f9 h\u1ee3p.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>VinBigdata (01\/08\/2023), T\u1ed5ng \u0111\u00e0i AI l\u00e0 g\u00ec &amp; 5 \u0111i\u1ec1u c\u1ea7n n\u1eafm r\u00f5 tr\u01b0\u1edbc khi s\u1eed d\u1ee5ng AI Call Center, [online] vinbigdata.com. C\u00f3 t\u1ea1i: https:\/\/vinbigdata.com\/chatbot\/tong-dai-ai.html.<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9445&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;T\u1ed5ng \u0111\u00e0i AI l\u00e0 g\u00ec v\u00e0 t\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng?&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>T\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, ti\u1ebft ki\u1ec7m chi ph\u00ed, n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c l\u00e0 nh\u1eefng g\u00ec hay \u0111\u01b0\u1ee3c nh\u1eafc t\u1edbi m\u1ed7i khi n\u00f3i v\u1ec1 t\u1ed5ng \u0111\u00e0i AI. Li\u1ec7u \u0111\u00e2y c\u00f3 ph\u1ea3i l\u00e0 s\u1ef1 th\u1eadt. C\u00f9ng Vbee.ai t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ec1 c\u00e1c t\u00ednh n\u0103ng v\u00e0 l\u1ee3i \u00edch m\u00e0 h\u1ec7 [&#8230;]\n","protected":false},"author":7,"featured_media":9447,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-9445","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=9445"}],"version-history":[{"count":8,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9445\/revisions"}],"predecessor-version":[{"id":11636,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9445\/revisions\/11636"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/9447"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=9445"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=9445"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=9445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}