{"id":9371,"date":"2023-10-05T08:00:52","date_gmt":"2023-10-05T01:00:52","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=9371"},"modified":"2023-10-04T16:53:09","modified_gmt":"2023-10-04T09:53:09","slug":"yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/","title":{"rendered":"Nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP\u00a0 \u00a0"},"content":{"rendered":"<p><strong>S\u1ef1 ph\u00e1t tri\u1ec3n c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i \u0111\u00e3 khi\u1ebfn t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u00e3 tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1eafc l\u1ef1c c\u1ee7a c\u00e1c doanh nghi\u1ec7p. M\u1eb7c d\u00f9 v\u1eady, v\u1eabn c\u00f3 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd \u0111\u1ec3 tr\u00e1nh g\u1eb7p ph\u1ea3i ho\u1eb7c c\u00f3 gi\u1ea3i ph\u00e1p kh\u1eafc ph\u1ee5c ph\u00f9 h\u1ee3p.\u00a0<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/#Cac_su_co_co_the_xay_ra_voi_cac_cuoc_goi_VoIP\" >C\u00e1c s\u1ef1 c\u1ed1 c\u00f3 th\u1ec3 x\u1ea3y ra v\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi VoIP<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/#Nhung_yeu_to_anh_huong_den_chat_luong_cuoc_goi_VoIP\" >Nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/#Yeu_to_anh_huong_den_chat_luong_cuoc_goi_VoIP_%E2%80%93_codec_am_thanh\" >Y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP &#8211; codec \u00e2m thanh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/#Do_tre_mang_va_Jitter\" >\u0110\u1ed9 tr\u1ec5 m\u1ea1ng v\u00e0 Jitter<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/#Thiet_bi_nghe\" >Thi\u1ebft b\u1ecb nghe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/#Bang_thong_internet_%E2%80%93_yeu_to_anh_huong_den_chat_luong_cuoc_goi_VoIP_thuong_gap\" >B\u0103ng th\u00f4ng internet &#8211; y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP th\u01b0\u1eddng g\u1eb7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/#Thiet_bi_mang_Router\" >Thi\u1ebft b\u1ecb m\u1ea1ng (Router)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/#Vi_tri_lap_dat_phan_cung\" >V\u1ecb tr\u00ed l\u1eafp \u0111\u1eb7t ph\u1ea7n c\u1ee9ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip\/#Nha_cung_cap_dich_vu\" >Nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Cac_su_co_co_the_xay_ra_voi_cac_cuoc_goi_VoIP\"><\/span>C\u00e1c s\u1ef1 c\u1ed1 c\u00f3 th\u1ec3 x\u1ea3y ra v\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi VoIP<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>M\u1eb7c d\u00f9 s\u1edf h\u1eefu nhi\u1ec1u \u01b0u \u0111i\u1ec3m v\u01b0\u1ee3t tr\u1ed9i gi\u00fap doanh nghi\u1ec7p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, tuy nhi\u00ean, do ho\u1ea1t \u0111\u1ed9ng tr\u00ean n\u1ec1n t\u1ea3ng internet n\u00ean t\u1ed5ng \u0111\u00e0i \u1ea3o c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i m\u1ed9t s\u1ed1 s\u1ef1 c\u1ed1 v\u1ec1 cu\u1ed9c g\u1ecdi khi \u0111\u01b0\u1eddng truy\u1ec1n kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o. V\u00ed d\u1ee5 nh\u01b0: gi\u1ecdng n\u00f3i qua \u0111i\u1ec7n tho\u1ea1i b\u1ecb r\u00e8, c\u00f3 ti\u1ebfng v\u1ecdng, \u00f9, \u00e2m thanh truy\u1ec1n b\u1ecb tr\u1ec5, \u00e2m thanh m\u1ed9t chi\u1ec1u hay kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi.<\/p>\n<p>C\u00e1c v\u1ea5n \u0111\u1ec1 n\u00e0y c\u00f3 th\u1ec3 xu\u1ea5t ph\u00e1t t\u1eeb nhi\u1ec1u nguy\u00ean nh\u00e2n, y\u1ebfu t\u1ed1 kh\u00e1c nhau. V\u00e0 vi\u1ec7c t\u00ecm hi\u1ec3u r\u00f5 c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi <a href=\"https:\/\/vbee.ai\/blog\/tong-dai-voip\/\"><strong>t\u1ed5ng \u0111\u00e0i VoIP<\/strong><\/a> n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra gi\u1ea3i ph\u00e1p kh\u1eafc ph\u1ee5c ph\u00f9 h\u1ee3p.<\/p>\n<figure id=\"attachment_9378\" aria-describedby=\"caption-attachment-9378\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9378 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-4.jpg\" alt=\"y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-4-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9378\" class=\"wp-caption-text\">Tt\u1ed5ng \u0111\u00e0i \u1ea3o c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i m\u1ed9t s\u1ed1 s\u1ef1 c\u1ed1 v\u1ec1 cu\u1ed9c g\u1ecdi khi \u0111\u01b0\u1eddng truy\u1ec1n kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<p>&gt;&gt;Xem th\u00eam: <a href=\"https:\/\/vbee.ai\/blog\/co-nen-su-dung-tong-dai-voip\/\">C\u00e1c doanh nghi\u1ec7p c\u00f3 n\u00ean s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i VoIP kh\u00f4ng?<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Nhung_yeu_to_anh_huong_den_chat_luong_cuoc_goi_VoIP\"><\/span>Nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>N\u1ebfu ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i VoIP g\u1eb7p ph\u1ea3i m\u1ed9t trong c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean th\u00ec \u0111\u00e2y c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP c\u1ee7a b\u1ea1n:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Yeu_to_anh_huong_den_chat_luong_cuoc_goi_VoIP_%E2%80%93_codec_am_thanh\"><\/span>Y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP &#8211; codec \u00e2m thanh<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Codec l\u00e0 c\u00f4ng c\u1ee5 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 m\u00e3 h\u00f3a, n\u00e9n \u00e2m thanh ph\u00e1t ra t\u1eeb m\u00e1y t\u00ednh, \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c laptop r\u1ed3i v\u1eadn chuy\u1ec3n \u0111\u1ebfn ngu\u1ed3n nh\u1eadn v\u00e0 th\u1ef1c hi\u1ec7n gi\u1ea3i n\u00e9n. Ch\u00ednh v\u00ec v\u1eady, codec l\u00e0 y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP c\u1ea7n \u0111\u01b0\u1ee3c h\u1ebft s\u1ee9c quan t\u00e2m. Codec c\u00f3 \u0111\u1ed9 n\u00e9n cao d\u1ec5 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng \u00e2m thanh.<\/p>\n<figure id=\"attachment_9379\" aria-describedby=\"caption-attachment-9379\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9379 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-5.jpg\" alt=\"y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP\" width=\"768\" height=\"513\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-5.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-5-599x400.jpg 599w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9379\" class=\"wp-caption-text\">Codec \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Do_tre_mang_va_Jitter\"><\/span>\u0110\u1ed9 tr\u1ec5 m\u1ea1ng v\u00e0 Jitter<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP ti\u1ebfp theo kh\u00f4ng th\u1ec3 kh\u00f4ng n\u00f3i \u0111\u1ebfn \u0111\u1ed9 tr\u1ec5 m\u1ea1ng v\u00e0 Jitter. Trong khi \u0111\u1ed9 tr\u1ec5 m\u1ea1ng th\u01b0\u1eddng x\u1ea3y ra do s\u1ef1 thay \u0111\u1ed5i \u0111i\u1ec1u ki\u1ec7n m\u1ea1ng v\u00e0 ch\u00eanh l\u1ec7ch v\u1ec1 kho\u1ea3ng c\u00e1ch truy\u1ec1n tin th\u00ec Jitter l\u1ea1i di\u1ec5n ra khi t\u1ed1c \u0111\u1ed9 m\u1ea1ng qu\u00e1 ch\u1eadm. T\u1eeb \u0111\u00f3, khi\u1ebfn cho th\u00f4ng tin truy\u1ec1n \u0111i c\u00f3 th\u1ec3 b\u1ecb sai l\u1ec7ch, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn qu\u00e1 tr\u00ecnh giao ti\u1ebfp gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Thiet_bi_nghe\"><\/span>Thi\u1ebft b\u1ecb nghe<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Thi\u1ebft b\u1ecb nghe hay tai nghe d\u00e0nh cho nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i c\u0169ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP tr\u1ef1c ti\u1ebfp. Thay v\u00ec \u0111\u1ea7u t\u01b0 nh\u1eefng tai nghe k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng v\u1edbi m\u1ee9c chi ph\u00ed th\u1ea5p d\u1ec5 g\u00e2y ra nh\u1eefng t\u1ea1p \u00e2m, nh\u1eefng \u00e2m thanh r\u00e8 r\u00e8 trong cu\u1ed9c g\u1ecdi, doanh nghi\u1ec7p n\u00ean t\u00ecm hi\u1ec3u v\u00e0 trang b\u1ecb nh\u1eefng thi\u1ebft b\u1ecb nghe ph\u00f9 h\u1ee3p.<\/p>\n<p>Kh\u00f4ng c\u1ea7n qu\u00e1 \u0111\u1eaft ti\u1ec1n nh\u01b0ng ch\u00fang c\u1ea7n ph\u1ea3i t\u01b0\u01a1ng th\u00edch v\u1edbi h\u1ec7 th\u1ed1ng. V\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, doanh nghi\u1ec7p n\u00ean tham kh\u1ea3o \u00fd ki\u1ebfn t\u1eeb nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u0111\u1ec3 \u0111\u01b0a ra l\u1ef1a ch\u1ecdn ch\u00ednh x\u00e1c, \u0111\u1ea3m b\u1ea3o \u00e2m thanh ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c truy\u1ec1n \u0111i v\u00e0 truy\u1ec1n \u0111\u1ebfn t\u1ed1t nh\u1ea5t.<\/p>\n<figure id=\"attachment_9377\" aria-describedby=\"caption-attachment-9377\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9377 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-3.jpg\" alt=\"y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP\" width=\"768\" height=\"511\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-3-601x400.jpg 601w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9377\" class=\"wp-caption-text\">Thi\u1ebft b\u1ecb nghe hay tai nghe d\u00e0nh cho nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i c\u0169ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP tr\u1ef1c ti\u1ebfp. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Bang_thong_internet_%E2%80%93_yeu_to_anh_huong_den_chat_luong_cuoc_goi_VoIP_thuong_gap\"><\/span>B\u0103ng th\u00f4ng internet &#8211; y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP th\u01b0\u1eddng g\u1eb7p<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nh\u01b0 \u0111\u00e3 n\u00f3i, c\u00e1c t\u00ednh n\u0103ng c\u1ee7a t\u1ed5ng \u0111\u00e0i VoIP ho\u1ea1t \u0111\u1ed9ng ho\u00e0n to\u00e0n tr\u00ean n\u1ec1n t\u1ea3ng internet, do \u0111\u00f3, vi\u1ec7c s\u1eed d\u1ee5ng b\u0103ng th\u00f4ng qu\u00e1 h\u1eb9p c\u00f3 th\u1ec3 khi\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi c\u1ee7a doanh nghi\u1ec7p b\u1ecb gi\u1ea3m \u0111\u00e1ng k\u1ec3. Kh\u00f4ng nh\u1eefng v\u1eady c\u00f2n d\u1ec5 g\u00e2y c\u1ea3m gi\u00e1c kh\u00f3 ch\u1ecbu cho kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, \u0111\u1ec3 t\u0103ng hi\u1ec7u qu\u1ea3 vi\u1ec7c v\u00e0 tr\u00e1nh g\u00e2y l\u00e3ng ph\u00ed chi ph\u00ed \u0111\u1ea7u t\u01b0 nh\u01b0ng kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng, doanh nghi\u1ec7p n\u00ean c\u00e2n nh\u1eafc \u0111\u1ed5i g\u00f3i b\u0103ng th\u00f4ng ph\u00f9 h\u1ee3p.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Thiet_bi_mang_Router\"><\/span>Thi\u1ebft b\u1ecb m\u1ea1ng (Router)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Router l\u00e0 thi\u1ebft b\u1ecb th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 chuy\u1ec3n giao d\u1eef li\u1ec7u nhi\u1ec1u k\u00eanh v\u1edbi nhau, \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh chuy\u1ec3n d\u1eef li\u1ec7u trong h\u1ec7 th\u1ed1ng. N\u1ebfu kh\u1ea3 n\u0103ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Router k\u00e9m, kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p, ch\u1eafc ch\u1eafn l\u00e0 y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP.<\/p>\n<p>Th\u00f4ng th\u01b0\u1eddng, khi \u0111\u1ea7u t\u01b0 thi\u1ebft b\u1ecb router, y\u1ebfu t\u1ed1 n\u00ean \u0111\u01b0\u1ee3c quan t\u00e2m nhi\u1ec1u nh\u1ea5t, \u0111\u00f3 l\u00e0 c\u00f4ng ngh\u1ec7 n\u00e9n v\u00e0 kh\u1ea3 n\u0103ng gi\u1ea3m ti\u1ebfng vang. L\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c thi\u1ebft b\u1ecb \u0111\u00e1p \u1ee9ng t\u1ed1t hai y\u1ebfu t\u1ed1 n\u00e0y, cu\u1ed9c g\u1ecdi c\u1ee7a doanh nghi\u1ec7p s\u1ebd th\u00f4ng su\u1ed1t h\u01a1n, ch\u1ea5t l\u01b0\u1ee3ng \u00e2m thanh t\u1ed1t h\u01a1n m\u00e0 kh\u00f4ng b\u1ecb l\u00e0m phi\u1ec1n b\u1edfi c\u00e1c ti\u1ebfng \u1ed3n l\u1ea1.<\/p>\n<figure id=\"attachment_9376\" aria-describedby=\"caption-attachment-9376\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9376 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-2.jpg\" alt=\"y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP\" width=\"768\" height=\"546\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/yeu-to-anh-huong-den-chat-luong-cuoc-goi-voip-2-563x400.jpg 563w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9376\" class=\"wp-caption-text\">Kkh\u1ea3 n\u0103ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Router k\u00e9m, kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p l\u00e0 y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Vi_tri_lap_dat_phan_cung\"><\/span>V\u1ecb tr\u00ed l\u1eafp \u0111\u1eb7t ph\u1ea7n c\u1ee9ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>M\u1ed9t y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP kh\u00e1c m\u00e0 r\u1ea5t nhi\u1ec1u t\u1ed5ng \u0111\u00e0i g\u1eb7p ph\u1ea3i, \u0111\u00f3 l\u00e0 v\u1ecb tr\u00ed l\u1eafp \u0111\u1eb7t ph\u1ea7n c\u1ee9ng. N\u1ebfu kho\u1ea3ng c\u00e1ch l\u1eafp \u0111\u1eb7t c\u00e1c thi\u1ebft b\u1ecb qu\u00e1 h\u1eb9p hay s\u1eed d\u1ee5ng chung \u0111\u01b0\u1eddng d\u00e2y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00edn hi\u1ec7u, \u00e2m thanh. V\u00ed d\u1ee5 nh\u01b0 nhi\u1ec5u s\u00f3ng, t\u1ea1p \u00e2m trong cu\u1ed9c g\u1ecdi c\u00f3 th\u1ec3 g\u00e2y kh\u00f3 ch\u1ecbu cho kh\u00e1ch h\u00e0ng. Do v\u1eady, \u0111\u1ec3 kh\u1eafc ph\u1ee5c t\u00ecnh tr\u1ea1ng n\u00e0y, khi l\u1eafp \u0111\u1eb7t ph\u1ea7n c\u1ee9ng, doanh nghi\u1ec7p n\u00ean c\u00e2n nh\u1eafc kho\u1ea3ng c\u00e1ch \u0111\u1eb7t thi\u1ebft b\u1ecb ph\u00f9 h\u1ee3p.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Nha_cung_cap_dich_vu\"><\/span>Nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>L\u1ef1a ch\u1ecdn nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 uy t\u00edn l\u00e0 y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP \u0111\u1ebfn 90%. B\u1edfi h\u1ecd c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o cung c\u1ea5p cho doanh nghi\u1ec7p m\u1ed9t ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u1ea3o ch\u1ea5t l\u01b0\u1ee3ng, ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u s\u1eed d\u1ee5ng. Kh\u00f4ng nh\u1eefng v\u1eady, doanh nghi\u1ec7p c\u00f2n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 t\u1eadn t\u00ecnh m\u1ed7i khi g\u1eb7p ph\u1ea3i c\u00e1c s\u1ef1 c\u1ed1 hay b\u1ea3o tr\u00ec, n\u00e2ng c\u1ea5p h\u1ec7 th\u1ed1ng.<\/p>\n<p>Vbee AI l\u00e0 nh\u00e0 cung c\u1ea5p gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i th\u00f4ng minh v\u1edbi gi\u1ea3i ph\u00e1p Vbee AICall Cloud, \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u gi\u1ea3i th\u01b0\u1eddng cao qu\u00fd v\u00e0 tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p b\u00e1o ch\u00ed, vi\u1ec5n th\u00f4ng, c\u00f4ng ngh\u1ec7 th\u00f4ng tin, th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, ng\u00e2n h\u00e0ng\u2026C\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0 b\u00e1o Tu\u1ed5i tr\u1ebb, Viettel, TP Bank, Momo\u2026<\/p>\n<p><a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall Cloud<\/strong><\/a> s\u1edf h\u1eefu \u0111\u1ea7y \u0111\u1ee7 t\u00ednh n\u0103ng \u01b0u vi\u1ec7t c\u1ee7a m\u1ed9t h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i \u1ea3o. Bao g\u1ed3m thi\u1ebft l\u1eadp cu\u1ed9c g\u1ecdi theo k\u1ecbch b\u1ea3n, g\u1ecdi l\u1ea1i, b\u00e1o c\u00e1o, ph\u00e2n t\u00edch cu\u1ed9c g\u1ecdi, t\u00edch h\u1ee3p d\u1ec5 d\u00e0ng v\u1edbi h\u1ec7 th\u1ed1ng Human Call Center, CRM\u2026V\u1edbi Vbee AICall Cloud, doanh nghi\u1ec7p ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi m\u1ee9c chi ph\u00ed th\u1ea5p.<\/p>\n<div class=\"mceTemp\"><\/div>\n<figure id=\"attachment_11333\" aria-describedby=\"caption-attachment-11333\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11333 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/vbee-aicall.jpg\" alt=\"N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m m\u1edbi v\u1edbi Vbee AICall\" width=\"768\" height=\"256\" \/><figcaption id=\"caption-attachment-11333\" class=\"wp-caption-text\">N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m m\u1edbi v\u1edbi Vbee AICall<\/figcaption><\/figure>\n<p>Nh\u01b0 v\u1eady, b\u00e0i vi\u1ebft tr\u00ean c\u1ee7a <a href=\"https:\/\/vbee.ai\/\">Vbee AI<\/a> \u0111\u00e3 gi\u00fap doanh nghi\u1ec7p t\u1ed5ng h\u1ee3p nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP. Hy v\u1ecdng v\u1edbi nh\u1eefng th\u00f4ng tin n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc v\u00e0 \u0111\u01b0a ra l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i VoIP ph\u00f9 h\u1ee3p.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>StringeeX (31\/07\/2023), C\u00e1c s\u1ef1 c\u1ed1 th\u01b0\u1eddng g\u1eb7p v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi c\u1ee7a t\u1ed5ng \u0111\u00e0i, [online] stringeex.com. C\u00f3 t\u1ea1i: https:\/\/stringeex.com\/vi\/blog\/post\/chat-luonng-cuoc-goi<\/li>\n<li>Omicall (31\/07\/2023), 4 y\u1ebfu t\u1ed1 v\u1ec1 Internet \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi c\u1ee7a h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i n\u1ed9i b\u1ed9, [online] omicall.com. C\u00f3 t\u1ea1i: https:\/\/omicall.com\/4-yeu-to-ve-internet-anh-huong-den-chat-luong-cuoc-goi-cua-he-thong-tong-dai-noi-bo\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9371&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP\u00a0 \u00a0&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>S\u1ef1 ph\u00e1t tri\u1ec3n c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i \u0111\u00e3 khi\u1ebfn t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u00e3 tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1eafc l\u1ef1c c\u1ee7a c\u00e1c doanh nghi\u1ec7p. M\u1eb7c d\u00f9 v\u1eady, v\u1eabn c\u00f3 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi VoIP doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd \u0111\u1ec3 tr\u00e1nh g\u1eb7p ph\u1ea3i ho\u1eb7c c\u00f3 [&#8230;]\n","protected":false},"author":7,"featured_media":9378,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-9371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=9371"}],"version-history":[{"count":10,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9371\/revisions"}],"predecessor-version":[{"id":11393,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9371\/revisions\/11393"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/9378"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=9371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=9371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=9371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}