{"id":9323,"date":"2023-10-08T08:00:52","date_gmt":"2023-10-08T01:00:52","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=9323"},"modified":"2023-10-07T16:23:13","modified_gmt":"2023-10-07T09:23:13","slug":"cach-giam-chi-phi-cuoc-goi-call-center","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/cach-giam-chi-phi-cuoc-goi-call-center\/","title":{"rendered":"C\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center cho doanh nghi\u1ec7p"},"content":{"rendered":"<p><strong>B\u00ean c\u1ea1nh c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c, chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p quan t\u00e2m. \u0110\u1ec3 c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m hi\u1ec7u qu\u1ea3 ngu\u1ed3n chi ph\u00ed n\u00e0y, c\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee.ai<\/a> t\u00ecm hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center cho doanh nghi\u1ec7p trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/cach-giam-chi-phi-cuoc-goi-call-center\/#Tim_hieu_ve_chi_phi_cuoc_goi_Call_Center\" >T\u00ecm hi\u1ec3u v\u1ec1 chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/cach-giam-chi-phi-cuoc-goi-call-center\/#Cac_cach_giam_chi_phi_cuoc_goi_Call_Center_cho_doanh_nghiep\" >C\u00e1c c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center cho doanh nghi\u1ec7p<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/cach-giam-chi-phi-cuoc-goi-call-center\/#Tang_cuong_he_thong_tong_dai_tra_loi_tu_dong\" >T\u0103ng c\u01b0\u1eddng h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/cach-giam-chi-phi-cuoc-goi-call-center\/#Thiet_lap_che_do_tu_phuc_vu_%E2%80%93_cach_giam_chi_phi_cuoc_goi_Call_Center_hieu_qua\" >Thi\u1ebft l\u1eadp ch\u1ebf \u0111\u1ed9 t\u1ef1 ph\u1ee5c v\u1ee5 &#8211; c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center hi\u1ec7u qu\u1ea3<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/cach-giam-chi-phi-cuoc-goi-call-center\/#Goi_lai_tu_dong\" >G\u1ecdi l\u1ea1i t\u1ef1 \u0111\u1ed9ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/cach-giam-chi-phi-cuoc-goi-call-center\/#Cach_giam_chi_phi_cuoc_goi_Call_Center_bang_dinh_tuyen_cuoc_goi\" >C\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center b\u1eb1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/cach-giam-chi-phi-cuoc-goi-call-center\/#Quan_ly_hieu_suat_lam_viec_cua_nhan_luc\" >Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n l\u1ef1c<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/cach-giam-chi-phi-cuoc-goi-call-center\/#Vbee_AICall_Cloud_%E2%80%93_Giai_phap_goi_tu_dong_bang_giong_noi_nhan_tao_toi_uu_chi_phi\" >Vbee AICall Cloud &#8211; Gi\u1ea3i ph\u00e1p g\u1ecdi t\u1ef1 \u0111\u1ed9ng b\u1eb1ng gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o t\u1ed1i \u01b0u chi ph\u00ed<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Tim_hieu_ve_chi_phi_cuoc_goi_Call_Center\"><\/span>T\u00ecm hi\u1ec3u v\u1ec1 chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Chi ph\u00ed cu\u1ed9c g\u1ecdi c\u1ee7a <a href=\"https:\/\/vbee.ai\/blog\/tong-dai-call-center\/\">t\u1ed5ng \u0111\u00e0i Call Center<\/a> \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 qua ch\u1ec9 s\u1ed1 CPC. Ch\u1ec9 s\u1ed1 n\u00e0y \u0111\u01b0\u1ee3c t\u00ednh b\u1eb1ng t\u1ed5ng m\u1ecdi chi ph\u00ed li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh t\u1ed5ng \u0111\u00e0i call center chia t\u1ed5ng s\u1ed1 cu\u1ed9c g\u1ecdi \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u00ean c\u00e1c k\u00eanh ho\u1eb7c t\u1ed5ng s\u1ed1 cu\u1ed9c g\u1ecdi cho t\u1eebng k\u00eanh. Nh\u01b0 m\u1ea1ng x\u00e3 h\u1ed9i, chat, \u0111i\u1ec7n tho\u1ea1i, email\u2026<\/p>\n<p>\u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 chi ti\u1ebft v\u1ec1 chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng cho t\u1eebng k\u00eanh. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p, c\u00e1c c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center t\u1ed1i \u01b0u m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<figure id=\"attachment_9326\" aria-describedby=\"caption-attachment-9326\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9326 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-1.jpg\" alt=\"C\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi call center\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-1-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9326\" class=\"wp-caption-text\">Chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 qua ch\u1ec9 s\u1ed1 CPC. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Cac_cach_giam_chi_phi_cuoc_goi_Call_Center_cho_doanh_nghiep\"><\/span>C\u00e1c c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center cho doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>C\u00f3 nhi\u1ec1u c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center cho doanh nghi\u1ec7p, d\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham kh\u1ea3o \u00e1p d\u1ee5ng:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tang_cuong_he_thong_tong_dai_tra_loi_tu_dong\"><\/span>T\u0103ng c\u01b0\u1eddng h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u0103ng c\u01b0\u1eddng h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng IVR l\u00e0 m\u1ed9t c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center kh\u00e1 t\u1ed1t c\u00e1c doanh nghi\u1ec7p n\u00ean c\u00e2n nh\u1eafc. \u0110\u1eb7c bi\u1ec7t v\u1edbi doanh nghi\u1ec7p s\u1eed d\u1ee5ng \u0111\u1ea7u s\u1ed1 hotline 1800, c\u01b0\u1edbc ph\u00ed kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn b\u1ecb t\u00ednh ho\u00e0n to\u00e0n cho doanh nghi\u1ec7p. Do v\u1eady, khi kh\u00e1ch h\u00e0ng k\u1ebft n\u1ed1i nhanh h\u01a1n \u0111\u1ebfn \u0111i\u1ec7n tho\u1ea1i c\u1ee7a nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i, m\u1ee9c chi ph\u00ed cho cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3m \u0111\u00e1ng k\u1ec3.<\/p>\n<p>\u0110\u1ec3 t\u1ed1i \u01b0u ho\u1ea1t \u0111\u1ed9ng c\u1ee7a IVR, doanh nghi\u1ec7p n\u00ean thi\u1ebft l\u1eadp c\u00e1c c\u00e2u ch\u00e0o t\u1ef1 \u0111\u1ed9ng t\u1edbi kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap n\u00e2ng cao thi\u1ec7n c\u1ea3m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. Tuy nhi\u00ean, \u0111\u1ec3 thi\u1ebft l\u1eadp \u0111\u01b0\u1ee3c c\u00e2u ch\u00e0o ph\u00f9 h\u1ee3p, doanh nghi\u1ec7p c\u1ea7n t\u00ecm hi\u1ec3u k\u1ef9 c\u00e1c c\u00e2u h\u1ecfi c\u01a1 b\u1ea3n, ph\u1ed5 bi\u1ebfn kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u1eb7t ra, c\u00e1c ph\u00edm b\u1ea5m h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn, l\u1ef1a ch\u1ecdn n\u00e0o n\u00ean \u0111\u01b0\u1ee3c \u01b0u ti\u00ean l\u00ean \u0111\u1ea7u\u2026<\/p>\n<figure id=\"attachment_9327\" aria-describedby=\"caption-attachment-9327\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9327 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-2.jpg\" alt=\"C\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi call center\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-2-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9327\" class=\"wp-caption-text\">T\u0103ng c\u01b0\u1eddng h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng IVR l\u00e0 m\u1ed9t c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center kh\u00e1 t\u1ed1t c\u00e1c doanh nghi\u1ec7p n\u00ean c\u00e2n nh\u1eafc. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Thiet_lap_che_do_tu_phuc_vu_%E2%80%93_cach_giam_chi_phi_cuoc_goi_Call_Center_hieu_qua\"><\/span>Thi\u1ebft l\u1eadp ch\u1ebf \u0111\u1ed9 t\u1ef1 ph\u1ee5c v\u1ee5 &#8211; c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center hi\u1ec7u qu\u1ea3<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>M\u1ed9t c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center hi\u1ec7u qu\u1ea3 nh\u1ea5t hi\u1ec7n nay d\u00e0nh cho doanh nghi\u1ec7p, \u0111\u00f3 l\u00e0 thi\u1ebft l\u1eadp ch\u1ebf \u0111\u1ed9 t\u1ef1 ph\u1ee5c v\u1ee5 thay v\u00ec c\u1ea7n ph\u1ea3i thu\u00ea nh\u00e2n vi\u00ean. Ch\u1ebf \u0111\u1ed9 t\u1ef1 ph\u1ee5c v\u1ee5 s\u1ebd g\u1ed3m c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng gi\u1ea3i \u0111\u00e1p cho nh\u1eefng c\u00e2u h\u1ecfi, nh\u1eefng y\u00eau c\u1ea7u ph\u1ed5 bi\u1ebfn, c\u01a1 b\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng. V\u1edbi c\u00e1ch l\u00e0m n\u00e0y, kh\u00f4ng ch\u1ec9 gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed, m\u00e0 doanh nghi\u1ec7p c\u00f2n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng gi\u1ea3i \u0111\u00e1p nhanh nh\u1ea5t c\u00e1c th\u1eafc m\u1eafc, gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng nhanh ch\u00f3ng.<\/p>\n<p>Trong h\u1ec7 th\u1ed1ng Call Center, IVR hi\u1ec7n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 h\u1ea7u h\u1ebft y\u00eau c\u1ea7u c\u01a1 b\u1ea3n c\u1ee7a nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n ph\u1ea3i k\u1ebft n\u1ed1i t\u1edbi nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i. Th\u00eam n\u1eefa, IVR c\u00f3 th\u1ec3 ho\u1ea1t \u0111\u1ed9ng 24\/7, gi\u00fap doanh nghi\u1ec7p v\u1eeba n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c, v\u1eeba gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Goi_lai_tu_dong\"><\/span>G\u1ecdi l\u1ea1i t\u1ef1 \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00f4ng ngh\u1ec7 g\u1ecdi l\u1ea1i t\u1ef1 \u0111\u1ed9ng s\u1ebd ti\u1ebfn h\u00e0nh c\u00e1c cu\u1ed9c g\u1ecdi l\u1ea1i t\u1ef1 \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng trong danh s\u00e1ch ch\u1edd trong h\u1ec7 th\u1ed1ng &#8211; nh\u1eefng kh\u00e1ch h\u00e0ng g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn cho doanh nghi\u1ec7p nh\u01b0ng kh\u00f4ng th\u1ec3 g\u1eb7p nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n do c\u00e1c nh\u00e2n vi\u00ean \u0111\u1ec1u b\u1eadn. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p kh\u00f4ng b\u1ecf l\u1ee1 cu\u1ed9c g\u1ecdi kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n l\u00e0 c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center hi\u1ec7u qu\u1ea3 do kh\u00e1ch kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u, kh\u00f4ng lo b\u1ecb m\u1ea5t kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_9325\" aria-describedby=\"caption-attachment-9325\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9325 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-4.jpg\" alt=\"C\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi call center\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-4-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-4-280x280.jpg 280w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9325\" class=\"wp-caption-text\">\u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 g\u1ecdi l\u1ea1i t\u1ef1 \u0111\u1ed9ng l\u00e0 c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center hi\u1ec7u qu\u1ea3 do kh\u00e1ch kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i l\u00e2u, kh\u00f4ng b\u1ecf l\u1ee1 cu\u1ed9c g\u1ecdi kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Cach_giam_chi_phi_cuoc_goi_Call_Center_bang_dinh_tuyen_cuoc_goi\"><\/span>C\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center b\u1eb1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sau IVR, \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi c\u0169ng l\u00e0 c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center kh\u00e1 t\u1ed1t cho doanh nghi\u1ec7p. \u1ee8ng d\u1ee5ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi th\u00f4ng minh s\u1ebd gi\u00fap cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i \u0111\u1ebfn nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i c\u00f3 chuy\u00ean m\u00f4n, c\u00f3 kinh nghi\u1ec7m. T\u1eeb \u0111\u00f3 gi\u00fap cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng, ti\u1ebft ki\u1ec7m th\u1eddi gian m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng. Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u0169ng c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nhi\u1ec1u cu\u1ed9c g\u1ecdi kh\u00e1c, gi\u00fap n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Quan_ly_hieu_suat_lam_viec_cua_nhan_luc\"><\/span>Qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n l\u1ef1c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Kh\u00f4ng ch\u1ec9 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 g\u1ecdi \u0111i, g\u1ecdi \u0111\u1ebfn, t\u1ed5ng \u0111\u00e0i Call Center c\u00f2n c\u00f3 t\u00ednh n\u0103ng l\u01b0u tr\u1eef l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi, ghi \u00e2m cu\u1ed9c g\u1ecdi, th\u1ed1ng k\u00ea v\u00e0 b\u00e1o c\u00e1o chi ti\u1ebft v\u1ec1 cu\u1ed9c g\u1ecdi\u2026 T\u1eeb \u0111\u00f3, gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ed9t c\u00e1ch kh\u00e1ch quan, ch\u00ednh x\u00e1c hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean \u0111\u1ec3 \u0111\u01b0a ra h\u01b0\u1edbng \u0111\u00e0o t\u1ea1o, ph\u00e1t tri\u1ec3n nh\u00e2n l\u1ef1c ph\u00f9 h\u1ee3p, n\u00e2ng cao hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_9324\" aria-describedby=\"caption-attachment-9324\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9324 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-3.jpg\" alt=\"C\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi call center\" width=\"768\" height=\"480\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/cach-giam-chi-phi-cuoc-goi-call-center-3-640x400.jpg 640w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9324\" class=\"wp-caption-text\">T\u1ed5ng \u0111\u00e0i Call Center c\u00f2n t\u00edch h\u1ee3p c\u1ea3 t\u00ednh n\u0103ng l\u01b0u tr\u1eef l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi, ghi \u00e2m cu\u1ed9c g\u1ecdi, th\u1ed1ng k\u00ea v\u00e0 b\u00e1o c\u00e1o chi ti\u1ebft v\u1ec1 cu\u1ed9c g\u1ecdi\u2026 (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Vbee_AICall_Cloud_%E2%80%93_Giai_phap_goi_tu_dong_bang_giong_noi_nhan_tao_toi_uu_chi_phi\"><\/span>Vbee AICall Cloud &#8211; Gi\u1ea3i ph\u00e1p g\u1ecdi t\u1ef1 \u0111\u1ed9ng b\u1eb1ng gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o t\u1ed1i \u01b0u chi ph\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall Cloud<\/strong><\/a>\u00a0l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n g\u1ecdi t\u1ef1 \u0111\u1ed9ng b\u1eb1ng gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o. C\u00e1c gi\u1ecdng n\u00f3i n\u00e0y s\u1ebd th\u1ef1c hi\u1ec7n giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean nh\u01b0 con ng\u01b0\u1eddi d\u1ef1a tr\u00ean c\u00e1c m\u1eabu k\u1ecbch b\u1ea3n \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng s\u1eb5n v\u00e0 \u0111\u01b0a v\u00e0o h\u1ec7 th\u1ed1ng th\u00f4ng qua c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i.<\/p>\n<p>V\u1edbi Vbee AICall, doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ebfn kh\u00e1ch h\u00e0ng trong kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh, cho n\u0103ng su\u1ea5t cao g\u1ea5p nhi\u1ec1u l\u1ea7n so v\u1edbi c\u00e1c nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i. Kh\u00f4ng nh\u1eefng v\u1eady, ph\u1ea7n m\u1ec1m c\u00f2n s\u1edf h\u1eefu giao di\u1ec7n tr\u1ef1c quan, d\u1ec5 s\u1eed d\u1ee5ng m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a k\u1ef9 thu\u1eadt nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o t\u00ednh b\u1ea3o m\u1eadt cao; t\u00edch h\u1ee3p d\u1ec5 d\u00e0ng v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c v\u00e0 t\u00f9y bi\u1ebfn theo y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng.<\/p>\n<p>Hi\u1ec7n nay, s\u1eed d\u1ee5ng Vbee AICall, ch\u1ec9 v\u1edbi v\u00e0i c\u00fa click chu\u1ed9t, doanh nghi\u1ec7p c\u00f3 th\u1ec3 nhanh ch\u00f3ng t\u1ea1o ra c\u00e1c chi\u1ebfn d\u1ecbch t\u1ef1 \u0111\u1ed9ng theo k\u1ecbch b\u1ea3n c\u00f3 s\u1eb5n m\u00e0 kh\u00f4ng ph\u1ea3i thu \u00e2m. C\u00e1c cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 v\u00e0 cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c l\u1ea1i b\u1eb1ng ph\u00edm b\u1ea5m th\u00f4ng minh. \u0110\u1eb7c bi\u1ec7t, c\u00e1c s\u1ed1 li\u1ec7u v\u1ec1 cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c th\u1ed1ng k\u00ea, b\u00e1o c\u00e1o \u0111\u1ea7y \u0111\u1ee7 theo th\u1eddi gian th\u1ef1c.<\/p>\n<p>T\u1eeb \u0111\u00f3, <a href=\"https:\/\/vbee.ai\/blog\/tong-dai-tro-ly-ao\/\">t\u1ed5ng \u0111\u00e0i tr\u1ee3 l\u00fd \u1ea3o<\/a> c\u1ee7a Vbee AI gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u ho\u00e1 chi\u1ebfn d\u1ecbch, t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c v\u1edbi m\u1ee9c chi ph\u00ed th\u1ea5p h\u01a1n t\u1eeb 30% &#8211; 70% th\u00f4ng th\u01b0\u1eddng. Tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p.<\/p>\n<div class=\"mceTemp\"><\/div>\n<figure id=\"attachment_11333\" aria-describedby=\"caption-attachment-11333\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11333\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/vbee-aicall.jpg\" alt=\"N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m m\u1edbi v\u1edbi Vbee AICall\" width=\"768\" height=\"256\" \/><figcaption id=\"caption-attachment-11333\" class=\"wp-caption-text\">N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m m\u1edbi v\u1edbi Vbee AICall<\/figcaption><\/figure>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 t\u1ed5ng h\u1ee3p c\u00e1c c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center m\u00e0 Vbee mu\u1ed1n chia s\u1ebb \u0111\u1ebfn doanh nghi\u1ec7p. C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham kh\u1ea3o \u0111\u1ec3 \u00e1p d\u1ee5ng, tri\u1ec3n khai m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n<p><strong>Ngu\u1ed3n tham kh\u1ea3o:<\/strong><\/p>\n<ul>\n<li>Bizflycloud (30\/07\/2023), 5 b\u00ed quy\u1ebft v\u00e0ng gi\u00fap gi\u1ea3m chi ph\u00ed c\u1ee7a m\u1ed9t cu\u1ed9c g\u1ecdi Call Center, [online] bizflycloud.vn. C\u00f3 t\u1ea1i: https:\/\/bizflycloud.vn\/tin-tuc\/5-bi-quyet-vang-giup-giam-chi-phi-cua-mot-cuoc-goi-call-center-20210302141431382.htm<\/li>\n<li>Omicall (30\/07\/2023), C\u00e1ch gi\u1ea3m chi ph\u00ed c\u01b0\u1edbc g\u1ecdi cho doanh nghi\u1ec7p khi d\u00f9ng Call Center, [online] omicall.com. C\u00f3 t\u1ea1i: https:\/\/omicall.com\/cach-giam-chi-phi-cuoc-goi\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9323&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;2&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (2 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;C\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center cho doanh nghi\u1ec7p&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (2 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>B\u00ean c\u1ea1nh c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c, chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p quan t\u00e2m. \u0110\u1ec3 c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m hi\u1ec7u qu\u1ea3 ngu\u1ed3n chi ph\u00ed n\u00e0y, c\u00f9ng Vbee.ai t\u00ecm hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c c\u00e1ch gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi Call Center cho doanh nghi\u1ec7p [&#8230;]\n","protected":false},"author":7,"featured_media":9327,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-9323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=9323"}],"version-history":[{"count":10,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9323\/revisions"}],"predecessor-version":[{"id":11452,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9323\/revisions\/11452"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/9327"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=9323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=9323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=9323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}