{"id":9304,"date":"2023-10-05T08:00:43","date_gmt":"2023-10-05T01:00:43","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=9304"},"modified":"2023-10-04T17:23:12","modified_gmt":"2023-10-04T10:23:12","slug":"tao-kich-ban-ivr","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn t\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o\u00a0thao t\u00e1c nhanh ch\u00f3ng"},"content":{"rendered":"<p><strong>S\u1eed d\u1ee5ng IVR (h\u1ec7 th\u1ed1ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng) l\u00e0 m\u1ed9t c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. Tuy nhi\u00ean, v\u1edbi c\u00e1ch n\u00e0y, vi\u1ec7c t\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o c\u1ea7n \u0111\u01b0\u1ee3c doanh nghi\u1ec7p h\u1ebft s\u1ee9c ch\u00fa \u00fd \u0111\u1ec3 gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. C\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee AI<\/a> t\u00ecm hi\u1ec3u c\u00e1ch t\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng nh\u1ea5t.<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#6_loi_thuong_gap_khi_tao_kich_ban_IVR_cho_tong_dai_ao\" >6 l\u1ed7i th\u01b0\u1eddng g\u1eb7p khi t\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#1_Dua_ra_qua_nhieu_su_lua_chon\" >1. \u0110\u01b0a ra qu\u00e1 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#2_Trinh_bay_lan_man_dai_dong\" >2. Tr\u00ecnh b\u00e0y lan man, d\u00e0i d\u00f2ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#3_Khong_co_lua_chon_goi_lai\" >3. Kh\u00f4ng c\u00f3 l\u1ef1a ch\u1ecdn g\u1ecdi l\u1ea1i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#4_Giong_IVR_khong_chuyen_nghiep\" >4. Gi\u1ecdng IVR kh\u00f4ng chuy\u00ean nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#5_Khong_cap_nhat_tuy_chon_IVR\" >5. Kh\u00f4ng c\u1eadp nh\u1eadt t\u00f9y ch\u1ecdn IVR<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#6_Gioi_han_thoi_gian\" >6. Gi\u1edbi h\u1ea1n th\u1eddi gian<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#Cach_tao_kich_ban_IVR_co_loi_chao\" >C\u00e1ch t\u1ea1o k\u1ecbch b\u1ea3n IVR c\u00f3 l\u1eddi ch\u00e0o<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#Kich_ban_IVR_cho_tong_dai_ao_trong_gio_lam_viec\" >K\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o trong gi\u1edd l\u00e0m vi\u1ec7c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#Kich_ban_IVR_cho_tong_dai_ao_ngoai_gio_lam_viec\" >K\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/#Vbee_AICall_Cloud_%E2%80%93_Cong_cu_tao_cuoc_goi_ra_tu_dong_voi_giong_noi_nhan_tao\" >Vbee AICall Cloud &#8211; C\u00f4ng c\u1ee5 t\u1ea1o cu\u1ed9c g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng v\u1edbi gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"6_loi_thuong_gap_khi_tao_kich_ban_IVR_cho_tong_dai_ao\"><\/span>6 l\u1ed7i th\u01b0\u1eddng g\u1eb7p khi t\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>M\u1ed9t s\u1ed1 l\u1ed7i th\u01b0\u1eddng m\u1eafc ph\u1ea3i khi t\u1ea1o k\u1ecbch b\u1ea3n <a href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/\">IVR<\/a> c\u00f3 th\u1ec3 g\u00e2y hi\u1ec3u l\u1ea7m cho kh\u00e1ch h\u00e0ng ho\u1eb7c khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng. V\u00ec v\u1eady, khi x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n, b\u1ea1n n\u00ean tr\u00e1nh nh\u1eefng l\u1ed7i sau:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Dua_ra_qua_nhieu_su_lua_chon\"><\/span>1. \u0110\u01b0a ra qu\u00e1 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 l\u00e0 hai ti\u00eau ch\u00ed h\u00e0ng \u0111\u1ea7u m\u00e0 IVR h\u01b0\u1edbng t\u1edbi khi gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh t\u1eeb kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, khi t\u1ea1o k\u1ecbch b\u1ea3n, b\u1ea1n n\u00ean cung c\u1ea5p th\u00f4ng tin cho kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch ng\u1eafn g\u1ecdn \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111\u01b0a ra h\u01b0\u1edbng l\u1ef1a ch\u1ecdn gi\u1ea3i quy\u1ebft t\u1ed1i \u01b0u nh\u1ea5t v\u1ea5n \u0111\u1ec1 m\u00ecnh \u0111ang g\u1eb7p ph\u1ea3i.<\/p>\n<figure id=\"attachment_9308\" aria-describedby=\"caption-attachment-9308\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9308 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-1-min.jpg\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"695\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-1-min.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-1-min-442x400.jpg 442w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9308\" class=\"wp-caption-text\">T\u1ea1o k\u1ecbch b\u1ea3n IVR \u0111\u01b0a ra qu\u00e1 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn c\u00f3 th\u1ec3 g\u00e2y kh\u00f3 kh\u0103n cho kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"2_Trinh_bay_lan_man_dai_dong\"><\/span>2. Tr\u00ecnh b\u00e0y lan man, d\u00e0i d\u00f2ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Tr\u00ecnh b\u00e0y lan man, kh\u00f4ng \u0111\u00fang tr\u1ecdng t\u00e2m v\u1ea5n \u0111\u1ec1 ho\u1eb7c \u0111\u01b0a nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f4ng tr\u1ecdng t\u00e2m, \u00edt quan tr\u1ecdng l\u00ean tr\u01b0\u1edbc c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng l\u1ed7i kh\u00e1 ph\u1ed5 bi\u1ebfn khi t\u1ea1o k\u1ecbch b\u1ea3n IVR. \u0110\u1eebng \u0111\u1ec3 l\u1ed7i n\u00e0y x\u1ea3y ra b\u1eb1ng c\u00e1ch \u01b0u ti\u00ean c\u00e1c th\u00f4ng tin quan tr\u1ecdng, th\u01b0\u1eddng \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng quan t\u00e2m nhi\u1ec1u nh\u1ea5t l\u00ean \u0111\u1ea7u. B\u00ean c\u1ea1nh \u0111\u00f3, c\u0169ng h\u00e3y tr\u00ecnh b\u00e0y ng\u1eafn g\u1ecdn v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 tr\u00e1nh kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u1ea5t ki\u00ean nh\u1eabn.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Khong_co_lua_chon_goi_lai\"><\/span>3. Kh\u00f4ng c\u00f3 l\u1ef1a ch\u1ecdn g\u1ecdi l\u1ea1i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>H\u00e3y c\u00e2n nh\u1eafc \u0111\u1ebfn ph\u01b0\u01a1ng \u00e1n \u0111\u01b0a ra l\u1ef1a ch\u1ecdn g\u1ecdi l\u1ea1i cho kh\u00e1ch h\u00e0ng v\u00e0o th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh trong tr\u01b0\u1eddng h\u1ee3p c\u00e1c nh\u00e2n vi\u00ean \u0111ang x\u1eed l\u00fd cu\u1ed9c g\u1ecdi kh\u00e1c v\u00e0 h\u1ec7 th\u1ed1ng kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. Thay v\u00ec \u0111\u1ec3 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i m\u1ed9t c\u00e1ch b\u1ee9c x\u00fac, kh\u00f3 ch\u1ecbu, h\u00e3y \u0111\u01b0a ra l\u1ef1a ch\u1ecdn g\u1ecdi l\u1ea1i \u0111\u1ec3 gi\u00fap l\u00e0m t\u0103ng thi\u1ec7n c\u1ea3m.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Giong_IVR_khong_chuyen_nghiep\"><\/span>4. Gi\u1ecdng IVR kh\u00f4ng chuy\u00ean nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ec3 t\u1ea1o thi\u1ec7n c\u1ea3m v\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 nghe, d\u1ec5 n\u1eafm b\u1eaft th\u00f4ng tin, h\u00e3y ch\u00fa tr\u1ecdng l\u1ef1a ch\u1ecdn gi\u1ecdng t\u01b0\u01a1ng t\u00e1c m\u1ed9t c\u00e1ch c\u1ea9n th\u1eadn, trau chu\u1ed1t v\u00e0 \u0111\u1ed3ng nh\u1ea5t trong m\u1ecdi t\u00f9y ch\u1ecdn. Tr\u00e1nh gi\u1ecdng v\u00f9ng mi\u1ec1n, tr\u00e1nh m\u1ecdi t\u1ea1p \u00e2m c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 nghe hay g\u00e2y ra nh\u1eefng nh\u1ea7m l\u1eabn kh\u00f4ng \u0111\u00e1ng c\u00f3. T\u1eeb \u0111\u00f3 s\u1ebd l\u00e0m gi\u1ea3m t\u00ednh chuy\u00ean nghi\u1ec7p v\u00e0 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<figure id=\"attachment_9305\" aria-describedby=\"caption-attachment-9305\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9305 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-4-min.jpg\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-4-min.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-4-min-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9305\" class=\"wp-caption-text\">\u0110\u1ec3 t\u1ea1o thi\u1ec7n c\u1ea3m v\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 nghe, d\u1ec5 n\u1eafm b\u1eaft th\u00f4ng tin, h\u00e3y ch\u00fa tr\u1ecdng l\u1ef1a ch\u1ecdn gi\u1ecdng t\u01b0\u01a1ng t\u00e1c m\u1ed9t c\u00e1ch c\u1ea9n th\u1eadn, trau chu\u1ed1t. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"5_Khong_cap_nhat_tuy_chon_IVR\"><\/span>5. Kh\u00f4ng c\u1eadp nh\u1eadt t\u00f9y ch\u1ecdn IVR<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00e1c k\u1ecbch b\u1ea3n IVR theo th\u1eddi gian c\u00f3 th\u1ec3 tr\u1edf l\u00ean l\u1ed7i th\u1eddi v\u00e0 kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u kh\u00e1ch h\u00e0ng, v\u00ec v\u1eady, doanh nghi\u1ec7p n\u00ean th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi y\u00eau c\u1ea7u thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Gioi_han_thoi_gian\"><\/span>6. Gi\u1edbi h\u1ea1n th\u1eddi gian<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Thay v\u00ec gi\u1edbi h\u1ea1n th\u1eddi gian h\u1ed7 tr\u1ee3, c\u00e1c t\u00f9y ch\u1ecdn IVR n\u00ean lu\u00f4n \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u1edf tr\u1ea1ng th\u00e1i 24\/7 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi nh\u1ea5t. B\u1edfi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ph\u00e1t sinh nhu c\u1ea7u ho\u1eb7c v\u1ea5n \u0111\u1ec1 v\u00e0o b\u1ea5t k\u1ef3 th\u1eddi gian n\u00e0o trong ng\u00e0y.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cach_tao_kich_ban_IVR_co_loi_chao\"><\/span>C\u00e1ch t\u1ea1o k\u1ecbch b\u1ea3n IVR c\u00f3 l\u1eddi ch\u00e0o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 t\u1ea1o k\u1ecbch b\u1ea3n IVR c\u00f3 l\u1eddi ch\u00e0o cho t\u1ed5ng \u0111\u00e0i \u1ea3o, tr\u01b0\u1edbc h\u1ebft, b\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 th\u1eddi gian l\u00e0m vi\u1ec7c c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap h\u1ec7 th\u1ed1ng \u0111\u01b0a ra nh\u1eefng k\u1ecbch b\u1ea3n ch\u00ednh x\u00e1c trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Kich_ban_IVR_cho_tong_dai_ao_trong_gio_lam_viec\"><\/span>K\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o trong gi\u1edd l\u00e0m vi\u1ec7c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u1edbi nh\u1eefng cu\u1ed9c g\u1ecdi \u0111\u1ebfn trong gi\u1edd l\u00e0m vi\u1ec7c, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o k\u1ecbch b\u1ea3n IVR theo h\u01b0\u1edbng: Tr\u00e2n tr\u1ecdng c\u1ea3m \u01a1n qu\u00fd kh\u00e1ch h\u00e0ng \u0111\u00e3 g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i c\u1ee7a Vbee. \u0110\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1eb1ng ti\u1ebfng Vi\u1ec7t vui l\u00f2ng \u1ea5n ph\u00edm 1 ho\u1eb7c \u1ea5n ph\u00edm 2 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1eb1ng ti\u1ebfng Anh.<\/p>\n<p>V\u00e0 sau khi kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n thao t\u00e1c, h\u1ec7 th\u1ed1ng s\u1ebd ti\u1ebfp t\u1ee5c chuy\u1ec3n t\u1edbi k\u1ecbch b\u1ea3n ti\u1ebfp theo: \u0110\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n th\u00f4ng tin d\u1ecbch v\u1ee5 vui l\u00f2ng \u1ea5n ph\u00edm 1, h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt \u1ea5n ph\u00edm 2\u2026<\/p>\n<p>Khi thao t\u00e1c ch\u1ecdn ph\u00edm \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n sang ch\u1ebf \u0111\u1ed9 ch\u1edd \u0111\u1ec3 \u0111\u01b0\u1ee3c g\u1eb7p nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. L\u01b0u \u00fd, trong l\u00fac ch\u1edd \u0111\u1ee3i c\u00f3 th\u1ec3 ph\u00e1t c\u00e1c c\u00e2u ch\u00e0o t\u1ef1 \u0111\u1ed9ng nh\u01b0: Xin qu\u00fd kh\u00e1ch vui l\u00f2ng ch\u1edd trong gi\u00e2y l\u00e1t, cu\u1ed9c g\u1ecdi c\u1ee7a qu\u00fd kh\u00e1ch \u0111ang \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. Xin ch\u00e2n th\u00e0nh c\u1ea3m \u01a1n.<\/p>\n<figure id=\"attachment_9306\" aria-describedby=\"caption-attachment-9306\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9306 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-3-min.jpg\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-3-min.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-3-min-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9306\" class=\"wp-caption-text\">T\u1ea1o k\u1ecbch b\u1ea3n IVR trong gi\u1edd l\u00e0m vi\u1ec7c n\u00ean \u0111\u01b0a ra c\u00e1c h\u01b0\u1edbng l\u1ef1a ch\u1ecdn \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c nhu c\u1ea7u kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi chuy\u1ec3n \u0111\u1ebfn nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<p>Ngo\u00e0i ra trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng b\u1ea5m nh\u1ea7m ph\u00edm, c\u00f3 th\u1ec3 \u0111\u01b0a ra l\u1ef1a ch\u1ecdn quay l\u1ea1i. V\u00ed d\u1ee5: \u0110\u1ec3 tr\u1edf v\u1ec1 menu ch\u00ednh \u1ea5n ph\u00edm 0 ho\u1eb7c \u1ea5n ph\u00edm 9 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 ngay.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n r\u1ea3nh, chu\u00f4ng s\u1ebd \u0111\u1ed5 v\u1ec1 m\u00e1y nh\u00e2n vi\u00ean theo th\u1ee9 t\u1ef1 c\u00e0i \u0111\u1eb7t trong ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u1ea3o. C\u00f2n trong tr\u01b0\u1eddng h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n \u0111\u1ec1u b\u1eadn, h\u1ec7 th\u1ed1ng s\u1ebd chuy\u1ec3n qua IVR v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch h\u00e0ng theo n\u1ed9i dung: T\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n hi\u1ec7n \u0111\u1ec1u \u0111ang b\u1eadn, qu\u00fd kh\u00e1ch vui l\u00f2ng ch\u1edd trong gi\u00e2y l\u00e1t ho\u1eb7c \u1ea5n ph\u00edm 9 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 ngay.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Kich_ban_IVR_cho_tong_dai_ao_ngoai_gio_lam_viec\"><\/span>K\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u00ed d\u1ee5, n\u1ebfu doanh nghi\u1ec7p l\u00e0m vi\u1ec7c trong khung gi\u1edd t\u1eeb 8h00 \u0111\u1ebfn 17h00 c\u00e1c ng\u00e0y t\u1eeb th\u1ee9 hai \u0111\u1ebfn th\u1ee9 b\u1ea3y h\u00e0ng tu\u1ea7n, khi c\u00f3 kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn ngo\u00e0i th\u1eddi \u0111i\u1ec3m n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o k\u1ecbch b\u1ea3n IVR l\u1eddi ch\u00e0o nh\u01b0 sau:<\/p>\n<p>Tr\u00e2n tr\u1ecdng c\u1ea3m \u01a1n qu\u00fd kh\u00e1ch h\u00e0ng \u0111\u00e3 g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i c\u1ee7a Vbee. Gi\u1edd l\u00e0m vi\u1ec7c c\u1ee7a ch\u00fang t\u00f4i t\u1eeb 8h00 \u0111\u1ebfn 17h00 c\u00e1c ng\u00e0y t\u1eeb th\u1ee9 hai \u0111\u1ebfn th\u1ee9 b\u1ea3y h\u00e0ng tu\u1ea7n. Vui l\u00f2ng truy c\u1eadp v\u00e0o website\u2026 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t. Vbee xin ch\u00e2n th\u00e0nh c\u1ea3m \u01a1n.<\/p>\n<figure id=\"attachment_9307\" aria-describedby=\"caption-attachment-9307\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9307 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-2-min.jpg\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-2-min.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-2-min-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/tao-kich-ban-ivr-2-min-280x280.jpg 280w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9307\" class=\"wp-caption-text\">T\u1ea1o k\u1ecbch b\u1ea3n IVR ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c, doanh nghi\u1ec7p c\u00f3 th\u1ec3 h\u01b0\u1edbng kh\u00e1ch h\u00e0ng \u0111\u1ebfn k\u00eanh h\u1ed7 tr\u1ee3 kh\u00e1c. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Vbee_AICall_Cloud_%E2%80%93_Cong_cu_tao_cuoc_goi_ra_tu_dong_voi_giong_noi_nhan_tao\"><\/span>Vbee AICall Cloud &#8211; C\u00f4ng c\u1ee5 t\u1ea1o cu\u1ed9c g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng v\u1edbi gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/vbee.ai\/\"><strong>Vbee AICall Cloud<\/strong><\/a> l\u00e0 gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p t\u1ea1o ra cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng v\u1edbi gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o t\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c b\u1eb1ng h\u1ec7 th\u1ed1ng b\u1ea5m ph\u00edm th\u00f4ng minh. Nh\u1edd \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu v\u1edbi m\u1ee9c chi ph\u00ed b\u1ecf ra th\u1ea5p h\u01a1n \u0111\u1ebfn 70%.<\/p>\n<p>V\u1edbi Vbee AICall , doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec1u cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng kh\u00e1c nhau, nh\u01b0:<\/p>\n<ul>\n<li>Cu\u1ed9c g\u1ecdi c\u1ed1 \u0111\u1ecbnh: Cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng c\u00f3 n\u1ed9i dung gi\u1ed1ng nhau \u0111\u01b0\u1ee3c t\u1ea1o th\u00f4ng qua c\u00f4ng ngh\u1ec7\u00a0chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i.<\/li>\n<li>Cu\u1ed9c g\u1ecdi c\u00e1 nh\u00e2n h\u00f3a: Cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng nh\u01b0ng c\u00f3 n\u1ed9i dung kh\u00e1c nhau v\u1edbi m\u1ed7i kh\u00e1ch h\u00e0ng. V\u00e0 t\u1eebng n\u1ed9i dung c\u0169ng \u0111\u01b0\u1ee3c t\u1ea1o th\u00f4ng qua c\u00f4ng ngh\u1ec7 chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i.<\/li>\n<li>Cu\u1ed9c g\u1ecdi th\u00f4ng b\u00e1o m\u00e3 b\u1ea3o m\u1eadt OTP.<\/li>\n<\/ul>\n<figure id=\"attachment_11218\" aria-describedby=\"caption-attachment-11218\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11218 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/Vbee-AICall-Cloud.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng AICall c\u1ee7a Vbee AI (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/Vbee-AICall-Cloud.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/Vbee-AICall-Cloud-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-11218\" class=\"wp-caption-text\">Vbee AICall &#8211; m\u1ed9t gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1i \u01b0u v\u00e0 l\u00e0 c\u00e1ch ng\u0103n ch\u1eb7n kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3.<\/figcaption><\/figure>\n<p>Hi\u1ec7n nay, Vbee AICall \u0111\u01b0\u1ee3c xem l\u00e0 l\u1ef1a ch\u1ecdn t\u1ed1t nh\u1ea5t cho doanh nghi\u1ec7p b\u1edfi:<\/p>\n<ul>\n<li>Cung c\u1ea5p ph\u00e2n t\u00edch h\u1ec7 th\u1ed1ng chi ti\u1ebft, h\u1ed7 tr\u1ee3 v\u1eadn h\u00e0nh t\u1ed1i \u01b0u.<\/li>\n<li>Giao di\u1ec7n tr\u1ef1c quan d\u1ec5 s\u1eed d\u1ee5ng, cho ph\u00e9p doanh nghi\u1ec7p d\u1ec5 d\u00e0ng t\u1ea1o chi\u1ebfn d\u1ecbch g\u1ecdi ra m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng b\u1ea3o m\u1eadt v\u00e0 SLA cao, theo ti\u00eau chu\u1ea9n t\u00e0i ch\u00ednh ng\u00e2n h\u00e0ng.<\/li>\n<li>\u1ee8ng d\u1ee5ng gi\u1ea3i ph\u00e1p v\u1ec1 AI Voice ti\u1ebfng Vi\u1ec7t, c\u00f4ng ngh\u1ec7 chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i m\u00e0 kh\u00f4ng ph\u1ea3i thu \u00e2m.<\/li>\n<li>C\u00f3 th\u1ec3 t\u00edch h\u1ee3p v\u00e0o h\u1ec7 th\u1ed1ng CRM, Human Call Center&#8230;<\/li>\n<li>Tu\u1ef3 bi\u1ebfn linh ho\u1ea1t theo nhu c\u1ea7u kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng th\u00f4ng tin Vbee.ai chia s\u1ebb v\u1ec1 c\u00e1ch t\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o. Hy v\u1ecdng qua nh\u1eefng chia s\u1ebb n\u00e0y, b\u1ea1n s\u1ebd x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o nh\u1ea5t.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>Worldfone (29\/07\/2023), 9 sai l\u1ea7m c\u1ea7n ph\u1ea3i tr\u00e1nh khi thi\u1ebft k\u1ebf IVR trong t\u1ed5ng \u0111\u00e0i Call Center, [online] worldfone.vn. C\u00f3 t\u1ea1i: https:\/\/worldfone.vn\/bai-viet\/9-sai-lam-can-phai-tranh-khi-thiet-ke-ivr-trong-tong-dai-call-center<\/li>\n<li>StringeeX (29\/07\/2023), H\u01b0\u1edbng d\u1eabn t\u1ea1o k\u1ecbch b\u1ea3n IVR c\u00f3 l\u1eddi ch\u00e0o cho t\u1ed5ng \u0111\u00e0i \u1ea3o, [online] stringeex.com. C\u00f3 t\u1ea1i: https:\/\/stringeex.com\/vi\/blog\/post\/huong-dan-tao-kich-ban-ivr-co-loi-chao-cho-tong-dai-ao<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9304&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;H\u01b0\u1edbng d\u1eabn t\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o\u00a0thao t\u00e1c nhanh ch\u00f3ng&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>S\u1eed d\u1ee5ng IVR (h\u1ec7 th\u1ed1ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng) l\u00e0 m\u1ed9t c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. Tuy nhi\u00ean, v\u1edbi c\u00e1ch n\u00e0y, vi\u1ec7c t\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1ed5ng \u0111\u00e0i \u1ea3o c\u1ea7n \u0111\u01b0\u1ee3c doanh nghi\u1ec7p h\u1ebft s\u1ee9c ch\u00fa \u00fd \u0111\u1ec3 gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. C\u00f9ng Vbee AI t\u00ecm hi\u1ec3u [&#8230;]\n","protected":false},"author":7,"featured_media":9306,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-9304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=9304"}],"version-history":[{"count":11,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9304\/revisions"}],"predecessor-version":[{"id":11397,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9304\/revisions\/11397"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/9306"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=9304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=9304"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=9304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}