{"id":9175,"date":"2023-10-05T08:00:32","date_gmt":"2023-10-05T01:00:32","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=9175"},"modified":"2023-10-05T08:51:14","modified_gmt":"2023-10-05T01:51:14","slug":"dinh-tuyen-cuoc-goi-la-gi","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/","title":{"rendered":"\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec? X\u00e2y d\u1ef1ng nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"<p><strong>\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec \u0111\u00e3 tr\u1edf th\u00e0nh v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p quan t\u00e2m khi n\u00f3 \u0111\u01b0\u1ee3c cho th\u1ea5y \u0111\u01b0\u1ee3c nh\u1eefng \u01b0u \u0111i\u1ec3m v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a m\u00ecnh trong c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. C\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee.ai<\/a> t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y v\u00e0 c\u00e1ch x\u00e2y d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi t\u1ed1i \u01b0u cho doanh nghi\u1ec7p trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Dinh_tuyen_cuoc_goi_la_gi\" >\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Tai_sao_doanh_nghiep_nen_su_dung_dinh_tuyen_cuoc_goi\" >T\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Giam_thoi_gian_khach_hang_phai_cho_doi\" >Gi\u1ea3m th\u1eddi gian kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Dieu_huong_cuoc_goi_den_nhan_vien_phu_hop\" >\u0110i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi \u0111\u1ebfn nh\u00e2n vi\u00ean ph\u00f9 h\u1ee3p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Nang_cao_hieu_suat_cong_viec\" >N\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Cac_van_de_anh_huong_den_dinh_tuyen_cuoc_goi_la_gi\" >C\u00e1c v\u1ea5n \u0111\u1ec1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Thoi_gian\" >Th\u1eddi gian<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#ID_khach_hang\" >ID kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Chon_phim_chuc_nang_tu_IVR\" >Ch\u1ecdn ph\u00edm ch\u1ee9c n\u0103ng t\u1eeb IVR<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Ky_nang_nhan_vien\" >K\u1ef9 n\u0103ng nh\u00e2n vi\u00ean<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Lam_the_nao_de_xay_dung_dinh_tuyen_cuoc_goi\" >L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Dinh_tuyen_cuoc_goi_theo_vong_tron\" >\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi theo v\u00f2ng tr\u00f2n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Theo_thu_tu\" >Theo th\u1ee9 t\u1ef1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Dinh_tuyen_dong_thoi\" >\u0110\u1ecbnh tuy\u1ebfn \u0111\u1ed3ng th\u1eddi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Theo_thoi_gian_cho\" >Theo th\u1eddi gian ch\u1edd<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/vbee.ai\/blog\/dinh-tuyen-cuoc-goi-la-gi\/#Theo_trong_so\" >Theo tr\u1ecdng s\u1ed1<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Dinh_tuyen_cuoc_goi_la_gi\"><\/span>\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Nh\u1eefng \u01b0u \u0111i\u1ec3m v\u01b0\u1ee3t tr\u1ed9i trong c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00e3 khi\u1ebfn kh\u00e1i ni\u1ec7m \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c ch\u00fa \u00fd nhi\u1ec1u h\u01a1n. Theo \u0111\u00f3, \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi hay Smart Call Routing l\u00e0 vi\u1ec7c cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i t\u1ef1 \u0111\u1ed9ng v\u00e0 c\u00f3 s\u1ef1 tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng (IVR) t\u1eeb h\u1ec7 th\u1ed1ng. Hi\u1ec3u m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, nh\u1eefng cu\u1ed9c g\u1ecdi n\u00e0y kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n ph\u1ea3i b\u1ea5m s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ri\u00eang bi\u1ec7t m\u00e0 v\u1eabn c\u00f3 th\u1ec3 g\u1eb7p \u0111\u01b0\u1ee3c \u0111\u00fang nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i ho\u1eb7c n\u01a1i m\u00e0 h\u1ecd c\u1ea7n h\u1ed7 tr\u1ee3 ngay l\u1eadp t\u1ee9c.<\/p>\n<figure id=\"attachment_9181\" aria-describedby=\"caption-attachment-9181\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9181 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-5.jpg\" alt=\"\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec\" width=\"768\" height=\"396\" \/><figcaption id=\"caption-attachment-9181\" class=\"wp-caption-text\">Nh\u1eefng \u01b0u \u0111i\u1ec3m v\u01b0\u1ee3t tr\u1ed9i trong c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00e3 khi\u1ebfn kh\u00e1i ni\u1ec7m \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c ch\u00fa \u00fd nhi\u1ec1u h\u01a1n. (Ngu\u1ed3n: worldfone.vn)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Tai_sao_doanh_nghiep_nen_su_dung_dinh_tuyen_cuoc_goi\"><\/span>T\u1ea1i sao doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 trong th\u1eddi \u0111\u1ea1i 4.0 \u0111\u00e3 khi\u1ebfn cho vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p ng\u00e0y c\u00e0ng tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n khi g\u1ea7n nh\u01b0 m\u1ecdi quy tr\u00ecnh \u0111\u1ec1u \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng. Trong \u0111\u00f3, kh\u00f4ng th\u1ec3 kh\u00f4ng n\u00f3i \u0111\u1ebfn \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi.<\/p>\n<p>\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi mang \u0111\u1ebfn cho doanh nghi\u1ec7p kh\u00f4ng \u00edt l\u1ee3i \u00edch gi\u00e1 tr\u1ecb nh\u01b0:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Giam_thoi_gian_khach_hang_phai_cho_doi\"><\/span>Gi\u1ea3m th\u1eddi gian kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>S\u1ebd r\u1ea5t m\u1ea5t th\u1eddi gian n\u1ebfu c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng vi\u1ec7c s\u1eafp x\u1ebfp, \u0111i\u1ec1u ph\u1ed1i cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ebfn cho t\u1eebng nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch th\u1ee7 c\u00f4ng. Th\u00eam n\u1eefa, \u0111i\u1ec1u n\u00e0y c\u00f2n d\u1ec5 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu, b\u1ef1c m\u00ecnh v\u00ec v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft ngay l\u1eadp t\u1ee9c. T\u1eeb \u0111\u00f3 s\u1ebd khi\u1ebfn doanh nghi\u1ec7p \u0111\u00e1nh m\u1ea5t thi\u1ec7n c\u1ea3m trong l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 h\u1ecd c\u00f3 th\u1ec3 r\u1eddi b\u1ecf b\u1ea1n \u0111\u1ec3 t\u00ecm \u0111\u1ebfn m\u1ed9t \u0111\u01a1n v\u1ecb kh\u00e1c.<\/p>\n<p>Hi\u1ec7n nay, v\u1edbi kh\u1ea3 n\u0103ng \u0111i\u1ec1u ph\u1ed1i cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng, \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi s\u1ebd gi\u00fap doanh nghi\u1ec7p gi\u1ea3i quy\u1ebft hi\u1ec7u qu\u1ea3 b\u00e0i to\u00e1n n\u00e0y. Theo \u0111\u00f3, h\u1ec7 th\u1ed1ng s\u1ebd ch\u1ee7 \u0111\u1ed9ng ph\u00e2n lu\u1ed3ng cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch th\u00f4ng minh \u0111\u1ebfn nh\u00e2n vi\u00ean \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh nh\u1ea5t. Gi\u00fap n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng.<\/p>\n<figure id=\"attachment_9178\" aria-describedby=\"caption-attachment-9178\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9178 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-2.jpg\" alt=\"\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-2-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-2-280x280.jpg 280w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9178\" class=\"wp-caption-text\">\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi gi\u00fap gi\u1ea3m th\u1eddi gian kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Dieu_huong_cuoc_goi_den_nhan_vien_phu_hop\"><\/span>\u0110i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi \u0111\u1ebfn nh\u00e2n vi\u00ean ph\u00f9 h\u1ee3p<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Vi\u1ec7c s\u1eed d\u1ee5ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eb7p \u0111\u01b0\u1ee3c c\u00e1c nh\u00e2n vi\u00ean \u0111\u00e3 t\u1eebng h\u1ed7 tr\u1ee3 m\u00ecnh tr\u01b0\u1edbc \u0111\u00e2y khi h\u1ecd li\u00ean h\u1ec7 l\u1ea1i \u0111\u1ebfn doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 c\u00f3 l\u1ee3i v\u1edbi kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n gi\u00fap cho nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t khi \u0111\u00e3 am hi\u1ec3u v\u00e0 n\u1eafm r\u00f5 c\u00e1c th\u00f4ng tin c\u1ee7a h\u1ecd.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Nang_cao_hieu_suat_cong_viec\"><\/span>N\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>D\u1ef1a v\u00e0o th\u1eddi gian trung b\u00ecnh c\u1ee7a m\u1ed9t cu\u1ed9c g\u1ecdi, \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi s\u1ebd ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi \u0111\u1ebfn nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p nh\u1ea5t. Gi\u00fap cho c\u00e1c nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i m\u1ed9t c\u00e1ch \u0111\u1ed3ng \u0111\u1ec1u, thay v\u00ec \u0111\u1ec3 m\u1ed9t ng\u01b0\u1eddi c\u00f3 qu\u00e1 nhi\u1ec1u th\u1eddi gian r\u1ea3nh r\u1ed7i, c\u00f2n m\u1ed9t ng\u01b0\u1eddi l\u1ea1i li\u00ean t\u1ee5c x\u1eed l\u00fd c\u00e1c cu\u1ed9c g\u1ecdi. T\u1eeb \u0111\u00f3, h\u1ed7 tr\u1ee3 n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c t\u1ed1t nh\u1ea5t.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cac_van_de_anh_huong_den_dinh_tuyen_cuoc_goi_la_gi\"><\/span>C\u00e1c v\u1ea5n \u0111\u1ec1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>M\u1eb7c d\u00f9 n\u1eafm r\u00f5 \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec v\u00e0 c\u00e1c l\u1ee3i \u00edch m\u00e0 ch\u00fang mang l\u1ea1i, tuy nhi\u00ean, tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi, doanh nghi\u1ec7p n\u00ean n\u1eafm r\u00f5 m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 \u1ea3nh h\u01b0\u1edfng sau \u0111\u00e2y \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng ph\u00f9 h\u1ee3p.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Thoi_gian\"><\/span>Th\u1eddi gian<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ec1 c\u1eadp t\u1edbi c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec th\u00ec th\u1eddi gian lu\u00f4n x\u1ebfp \u0111\u1ea7u trong c\u00e1c y\u1ebfu t\u1ed1 \u0111\u1ea7u ti\u00ean c\u1ea7n \u0111\u01b0\u1ee3c doanh nghi\u1ec7p c\u00e2n nh\u1eafc k\u1ef9. B\u1edfi c\u00f3 nh\u1eefng doanh nghi\u1ec7p c\u00f3 b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0m vi\u1ec7c 24\/24 nh\u01b0ng c\u0169ng c\u00f3 doanh nghi\u1ec7p l\u1ea1i ch\u1ec9 x\u1eed l\u00fd v\u00e0o gi\u1edd h\u00e0nh ch\u00ednh. B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u00f4i khi m\u00fai gi\u1edd c\u1ee7a ng\u01b0\u1eddi g\u1ecdi v\u1edbi m\u00fai gi\u1edd Call Center c\u00f3 th\u1ec3 kh\u00f4ng tr\u00f9ng kh\u1edbp nhau.<\/p>\n<figure id=\"attachment_9179\" aria-describedby=\"caption-attachment-9179\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9179 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-3.jpg\" alt=\"\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-3-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-3-280x280.jpg 280w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9179\" class=\"wp-caption-text\">Th\u1eddi gian l\u00e0 y\u1ebfu t\u1ed1 \u0111\u1ea7u ti\u00ean c\u1ea7n \u0111\u01b0\u1ee3c doanh nghi\u1ec7p c\u00e2n nh\u1eafc k\u1ef9 khi x\u00e2y d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"ID_khach_hang\"><\/span>ID kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u1ed5 theo m\u1ed9t quy t\u1eafc nh\u1ea5t \u0111\u1ecbnh \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t s\u1eb5n hi\u1ec7n l\u00e0 \u0111i\u1ec1u m\u00e0 nhi\u1ec1u doanh nghi\u1ec7p mu\u1ed1n th\u1ef1c hi\u1ec7n. V\u00ed d\u1ee5, kh\u00e1ch h\u00e0ng sau khi \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n, n\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, khi g\u1ecdi l\u1ea1i, cu\u1ed9c g\u1ecdi v\u1eabn s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ed5 v\u1ec1 nh\u00e2n vi\u00ean n\u00e0y.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Chon_phim_chuc_nang_tu_IVR\"><\/span>Ch\u1ecdn ph\u00edm ch\u1ee9c n\u0103ng t\u1eeb IVR<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>N\u00f3i t\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec, kh\u00f4ng th\u1ec3 kh\u00f4ng n\u00f3i t\u1edbi ch\u1ecdn ph\u00edm ch\u1ee9c n\u0103ng t\u1eeb IVR. C\u00e0i \u0111\u1eb7t ph\u00edm ch\u1ee9c n\u0103ng t\u1eeb IVR ch\u1ec9 d\u1eabn kh\u00e1ch h\u00e0ng g\u1eb7p \u0111\u01b0\u1ee3c \u0111\u00fang b\u1ed9 ph\u1eadn m\u00e0 m\u00ecnh c\u1ea7n t\u00ecm. \u0110\u00e2y c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u1ecbnh h\u01b0\u1edbng cu\u1ed9c g\u1ecdi.<\/p>\n<figure id=\"attachment_9180\" aria-describedby=\"caption-attachment-9180\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9180 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-4.jpg\" alt=\"\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-4-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-9180\" class=\"wp-caption-text\">\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Ky_nang_nhan_vien\"><\/span>K\u1ef9 n\u0103ng nh\u00e2n vi\u00ean<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00e1c nh\u00e2n vi\u00ean c\u00f3 chuy\u00ean m\u00f4n, kinh nghi\u1ec7m th\u01b0\u1eddng s\u1ebd \u0111\u01b0\u1ee3c \u01b0u ti\u00ean nh\u1eadn c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 gi\u00fap t\u0103ng thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng, n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Lam_the_nao_de_xay_dung_dinh_tuyen_cuoc_goi\"><\/span>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>C\u00f3 nhi\u1ec1u c\u00e1ch kh\u00e1c nhau \u0111\u1ec3 doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi. \u0110i\u1ec1u n\u00e0y ph\u1ee5 thu\u1ed9c nhi\u1ec1u v\u00e0o nhu c\u1ea7u v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a doanh nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch x\u00e2y d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi ch\u1ee7 y\u1ebfu hi\u1ec7n nay:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Dinh_tuyen_cuoc_goi_theo_vong_tron\"><\/span>\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi theo v\u00f2ng tr\u00f2n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi theo v\u00f2ng tr\u00f2n l\u00e0 c\u00e1ch th\u1ee9c \u0111i\u1ec1u ph\u1ed1i cu\u1ed9c g\u1ecdi l\u1ea7n l\u01b0\u1ee3t cho t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i c\u1ee7a doanh nghi\u1ec7p nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ef1 c\u00f4ng b\u1eb1ng, b\u00ecnh \u0111\u1eb3ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Theo_thu_tu\"><\/span>Theo th\u1ee9 t\u1ef1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u1edbi c\u00e1ch th\u1ee9c \u0111\u1ecbnh tuy\u1ebfn n\u00e0y, c\u00e1c nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i s\u1ebd \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp th\u1ee9 t\u1ef1 c\u1ee5 th\u1ec3. Nh\u1eefng nh\u00e2n vi\u00ean n\u00e0o \u0111\u01b0\u1ee3c x\u1ebfp \u0111\u1ea7u, c\u00e1c cu\u1ed9c g\u1ecdi s\u1ebd \u01b0u ti\u00ean \u0111\u1ed5 v\u1ec1 ph\u00eda h\u1ecd. V\u00e0 ch\u1ec9 khi nh\u1eefng nh\u00e2n vi\u00ean n\u00e0y b\u1eadn th\u00ec cu\u1ed9c g\u1ecdi m\u1edbi \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp cho nh\u1eefng ng\u01b0\u1eddi ti\u1ebfp sau c\u00f2n l\u1ea1i.<\/p>\n<figure id=\"attachment_9177\" aria-describedby=\"caption-attachment-9177\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9177 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/07\/dinh-tuyen-cuoc-goi-la-gi-1.jpg\" alt=\"\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec\" width=\"768\" height=\"291\" \/><figcaption id=\"caption-attachment-9177\" class=\"wp-caption-text\">Doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ed3ng th\u1eddi, theo v\u00f2ng tr\u00f2n hay theo th\u1ee9 t\u1ef1&#8230; (Ngu\u1ed3n: worldfone.vn)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Dinh_tuyen_dong_thoi\"><\/span>\u0110\u1ecbnh tuy\u1ebfn \u0111\u1ed3ng th\u1eddi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ecbnh tuy\u1ebfn \u0111\u1ed3ng th\u1eddi s\u1ebd khi\u1ebfn cho \u0111i\u1ec7n tho\u1ea1i c\u1ee7a t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i \u0111\u1ed5 chu\u00f4ng khi c\u00f3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn. V\u00e0 ng\u01b0\u1eddi b\u1eaft m\u00e1y \u0111\u1ea7u ti\u00ean s\u1ebd l\u00e0 ng\u01b0\u1eddi h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. C\u00e1ch th\u1ee9c \u0111\u1ecbnh tuy\u1ebfn n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd cu\u1ed9c g\u1ecdi kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Theo_thoi_gian_cho\"><\/span>Theo th\u1eddi gian ch\u1edd<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ecbnh tuy\u1ebfn theo th\u1eddi gian ch\u1edd c\u00f3 ngh\u0129a l\u00e0 cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i \u0111\u1ebfn nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i c\u00f3 th\u1eddi gian kh\u1ea3 d\u1ee5ng l\u00e2u nh\u1ea5t (th\u1eddi gian ch\u1edd cu\u1ed9c g\u1ecdi ti\u1ebfp theo l\u00e2u nh\u1ea5t t\u00ednh t\u1eeb th\u1eddi \u0111i\u1ec3m k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi tr\u01b0\u1edbc).<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Theo_trong_so\"><\/span>Theo tr\u1ecdng s\u1ed1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u1ede h\u00ecnh th\u1ee9c \u0111\u1ecbnh tuy\u1ebfn n\u00e0y, nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd \u0111\u1eb7t t\u1ef7 l\u1ec7 cu\u1ed9c g\u1ecdi cho t\u1eebng nh\u00e2n vi\u00ean. V\u00ed d\u1ee5, n\u1ebfu doanh nghi\u1ec7p c\u00f3 3 nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i v\u00e0 tr\u1ecdng s\u1ed1 \u0111\u1eb7t l\u1ea7n l\u01b0\u1ee3t cho h\u1ecd l\u00e0 80%, 60% v\u00e0 20% th\u00ec \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi s\u1ebd ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi t\u01b0\u01a1ng \u1ee9ng \u0111\u1ebfn h\u1ecd l\u00e0 80, 60 v\u00e0 20 cu\u1ed9c g\u1ecdi.<\/p>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng gi\u1ea3i \u0111\u00e1p gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec v\u00e0 c\u00e1ch x\u00e2y d\u1ef1ng d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi. Hy v\u1ecdng nh\u1eefng th\u00f4ng tin trong b\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u1eefu \u00edch v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n trong c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>Worldfone (24\/07\/2023), \u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec v\u00e0 n\u00f3 ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o? [online] worldfone.vn. C\u00f3 t\u1ea1i: https:\/\/worldfone.vn\/bai-viet\/dinh-tuyen-cuoc-goi-call-routing-la-gi-va-no-hoat-dong-nhu-the-nao<\/li>\n<li>Indochina Telecom (24\/07\/2023), \u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec? C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a n\u00f3. [online] indochinatelecom.vn. C\u00f3 t\u1ea1i: https:\/\/indochinatelecom.vn\/dinh-tuyen-cuoc-goi-la-gi\/#:~:text=%C4%90%E1%BB%8Bnh%20tuy%E1%BA%BFn%20cu%E1%BB%99c%20g%E1%BB%8Di%20c%C3%B3,tr%E1%BA%A3%20l%E1%BB%9Di%20t%E1%BB%B1%20%C4%91%E1%BB%99ng%20IVR.<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9175&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec? X\u00e2y d\u1ef1ng nh\u01b0 th\u1ebf n\u00e0o?&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec \u0111\u00e3 tr\u1edf th\u00e0nh v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p quan t\u00e2m khi n\u00f3 \u0111\u01b0\u1ee3c cho th\u1ea5y \u0111\u01b0\u1ee3c nh\u1eefng \u01b0u \u0111i\u1ec3m v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a m\u00ecnh trong c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. C\u00f9ng Vbee.ai t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y v\u00e0 c\u00e1ch x\u00e2y d\u1ef1ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c [&#8230;]\n","protected":false},"author":7,"featured_media":9249,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-9175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=9175"}],"version-history":[{"count":8,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9175\/revisions"}],"predecessor-version":[{"id":11414,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/9175\/revisions\/11414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/9249"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=9175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=9175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=9175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}