{"id":12391,"date":"2023-11-26T08:00:29","date_gmt":"2023-11-26T01:00:29","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=12391"},"modified":"2023-11-22T16:22:58","modified_gmt":"2023-11-22T09:22:58","slug":"inbound-call-center","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/inbound-call-center\/","title":{"rendered":"Inbound Call Center l\u00e0 g\u00ec? Hi\u1ec3u \u0111\u00fang v\u1ec1 ch\u1ee9c n\u0103ng v\u00e0 \u1ee9ng d\u1ee5ng"},"content":{"rendered":"<p><strong>Trong m\u1ed9t th\u1ebf gi\u1edbi b\u1ecb th\u1ed1ng tr\u1ecb b\u1edfi chatbot v\u00e0 tin nh\u1eafn v\u0103n b\u1ea3n, b\u1ea1n c\u00f3 th\u1ec3 ngh\u0129 r\u1eb1ng c\u00e1c Inbound Call Center \u0111ang tr\u1edf th\u00e0nh qu\u00e1 kh\u1ee9. Nh\u01b0ng nhi\u1ec1u kh\u00e1ch h\u00e0ng v\u1eabn th\u00edch g\u1ecdi cho doanh nghi\u1ec7p qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. V\u1eady Inbound Call Center l\u00e0 g\u00ec? H\u00e3y c\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee AI<\/a> t\u00ecm hi\u1ec3u v\u1ec1 ch\u1ee9c n\u0103ng v\u00e0 \u1ee9ng d\u1ee5ng c\u1ee7a n\u00f3 \u0111\u1ed1i v\u1edbi m\u1ed7i doanh nghi\u1ec7p nh\u00e9!<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Inbound_Call_Center_la_gi\" >Inbound Call Center l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#5_dich_vu_Inbound_Call_Center_pho_bien\" >5 d\u1ecbch v\u1ee5 Inbound Call Center ph\u1ed5 bi\u1ebfn<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Ho_tro_ky_thuat\" >H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Xu_ly_don_hang_va_thanh_toan\" >X\u1eed l\u00fd \u0111\u01a1n h\u00e0ng v\u00e0 thanh to\u00e1n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Dat_lich_hen\" >\u0110\u1eb7t l\u1ecbch h\u1eb9n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Quan_ly_truy_van\" >Qu\u1ea3n l\u00fd truy v\u1ea5n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Duong_day_nong_khieu_nai\" >\u0110\u01b0\u1eddng d\u00e2y n\u00f3ng khi\u1ebfu n\u1ea1i<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#4_loi_ich_chinh_cua_cac_cuoc_goi_inbound\" >4 l\u1ee3i \u00edch ch\u00ednh c\u1ee7a c\u00e1c cu\u1ed9c g\u1ecdi inbound<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Gia_tang_su_hai_long_cua_khach_hang\" >Gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Tiet_kiem_chi_phi\" >Ti\u1ebft ki\u1ec7m chi ph\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Tang_doanh_so_ban_hang\" >T\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Cai_thien_nang_suat\" >C\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/vbee.ai\/blog\/inbound-call-center\/#Phan_mem_tong_dai_inbound_tot_nhat\" >Ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i inbound t\u1ed1t nh\u1ea5t<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Inbound_Call_Center_la_gi\"><\/span>Inbound Call Center l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Inbound Call Center (c\u00f2n g\u1ecdi l\u00e0 trung t\u00e2m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng) t\u1eadp trung v\u00e0o vi\u1ec7c ti\u1ebfp nh\u1eadn v\u00e0 ghi nh\u1eadn c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n<p>C\u00e1c Inbound Call Center ph\u1ea3i nh\u1eadn cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p. M\u1ee5c ti\u00eau l\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd v\u00e0 gia t\u0103ng l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<p>M\u1eb7t kh\u00e1c, ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a Inbound Call Center l\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111i t\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 b\u00e1n h\u00e0ng ho\u1eb7c c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c. B\u1ea1n c\u0169ng c\u00f3 c\u00e1c trung t\u00e2m cu\u1ed9c g\u1ecdi x\u1eed l\u00fd c\u1ea3 c\u00e1c y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ebfn v\u00e0 c\u00e1c cu\u1ed9c g\u1ecdi \u0111i.<\/p>\n<figure id=\"attachment_12250\" aria-describedby=\"caption-attachment-12250\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12250\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/29.jpg\" alt=\"Ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a inbound call center l\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111i t\u1edbi kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/29.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/29-718x400.jpg 718w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12250\" class=\"wp-caption-text\">Ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a Inbound Call Center l\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111i t\u1edbi kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"5_dich_vu_Inbound_Call_Center_pho_bien\"><\/span>5 d\u1ecbch v\u1ee5 Inbound Call Center ph\u1ed5 bi\u1ebfn<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Doanh nghi\u1ec7p \u0111\u00e3 \u1ee9ng d\u1ee5ng Inbound Call Center v\u00e0o nh\u1eefng nghi\u1ec7p v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 d\u1ecbch v\u1ee5 g\u1eedi \u0111\u1ebfn ph\u1ed5 bi\u1ebfn nh\u1ea5t cho c\u00e1c trung t\u00e2m cu\u1ed9c g\u1ecdi:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ho_tro_ky_thuat\"><\/span>H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00e1c t\u1ed5ng \u0111\u00e0i c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt kh\u00e1c nhau. T\u1eeb c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt c\u01a1 b\u1ea3n nh\u01b0 thay \u0111\u1ed5i m\u1eadt kh\u1ea9u v\u00e0 c\u1eadp nh\u1eadt th\u00f4ng tin t\u00e0i kho\u1ea3n cho \u0111\u1ebfn h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt n\u00e2ng cao, c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean c\u00f3 th\u1ec3 gi\u00fap c\u00e1c c\u00f4ng ty gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc k\u1ef9 thu\u1eadt.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Xu_ly_don_hang_va_thanh_toan\"><\/span>X\u1eed l\u00fd \u0111\u01a1n h\u00e0ng v\u00e0 thanh to\u00e1n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi mua h\u00e0ng tr\u1ef1c tuy\u1ebfn ng\u00e0y c\u00e0ng t\u0103ng l\u00ean. M\u1eb7c d\u00f9 h\u1ea7u h\u1ebft h\u1ecd th\u00edch \u0111\u1eb7t h\u00e0ng qua \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng ho\u1eb7c web nh\u01b0ng m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng v\u1eabn th\u00edch mua h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. H\u1ecd c\u0169ng c\u00f3 th\u1ec3 xem c\u00e1c m\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u00e0 g\u1ecdi \u0111i\u1ec7n \u0111\u1ec3 \u0111\u1eb7t h\u00e0ng .<\/p>\n<p>Ngo\u00e0i ra, h\u1ecd c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi c\u00f4ng ty \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 thanh to\u00e1n v\u00e0 l\u1eadp ho\u00e1 \u0111\u01a1n. Inbound Call Center c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i n\u00e0y \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng v\u00e0 thanh to\u00e1n k\u1ecbp th\u1eddi.<\/p>\n<figure id=\"attachment_12251\" aria-describedby=\"caption-attachment-12251\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12251\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/30.jpg\" alt=\"C\u00e1c t\u1ed5ng \u0111\u00e0i c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt kh\u00e1c nhau\" width=\"768\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/30.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/30-718x400.jpg 718w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12251\" class=\"wp-caption-text\">C\u00e1c t\u1ed5ng \u0111\u00e0i c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt kh\u00e1c nhau<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Dat_lich_hen\"><\/span>\u0110\u1eb7t l\u1ecbch h\u1eb9n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u00ec Covid-19 khi\u1ebfn nhi\u1ec1u c\u00f4ng ty ph\u1ea3i \u0111\u00f3ng c\u1eeda n\u00ean h\u1ec7 th\u1ed1ng thi\u1ebft l\u1eadp cu\u1ed9c h\u1eb9n m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng h\u01a1n r\u1ea5t nhi\u1ec1u. Ph\u1ea7n l\u1edbn kh\u00e1ch h\u00e0ng s\u1ebd li\u00ean h\u1ec7 v\u1edbi trung t\u00e2m t\u1ed5ng \u0111\u00e0i \u0111\u1ec3 \u0111\u1eb7t l\u1ecbch h\u1eb9n tr\u01b0\u1edbc khi \u0111\u1ebfn doanh nghi\u1ec7p. N\u1ebfu vi\u1ec7c \u0111\u1eb7t l\u1ecbch h\u1eb9n nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng s\u1ebd l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c \u0111\u1ea1i l\u00fd trung t\u00e2m cu\u1ed9c g\u1ecdi \u0111\u1ebfn c\u1ee7a b\u1ea1n s\u1ebd qu\u1ea3n l\u00fd m\u1ecdi l\u1ecbch h\u1eb9n c\u1ee7a c\u00f4ng ty b\u1ea1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi vi\u1ec7c di\u1ec5n ra su\u00f4n s\u1ebb.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Quan_ly_truy_van\"><\/span>Qu\u1ea3n l\u00fd truy v\u1ea5n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u00f4i khi, kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn c\u00f4ng ty c\u1ee7a b\u1ea1n \u0111\u1ec3 bi\u1ebft th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. Inbound Call Center c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 quy tr\u00ecnh mua h\u00e0ng. H\u1ecd s\u1ebd c\u00f3 k\u1ef9 n\u0103ng v\u00e0 kinh nghi\u1ec7m \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 cho nh\u1eefng v\u1ecb kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t n\u00e0y.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Duong_day_nong_khieu_nai\"><\/span>\u0110\u01b0\u1eddng d\u00e2y n\u00f3ng khi\u1ebfu n\u1ea1i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Inbound Call Center c\u0169ng c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng khi\u1ebfu n\u1ea1i n\u00e0y m\u1ed9t c\u00e1ch c\u1ea9n th\u1eadn v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 tr\u1ea3 l\u1eddi chuy\u00ean nghi\u1ec7p. B\u1ea1n s\u1ebd c\u1ea7n x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, n\u1ebfu kh\u00f4ng \u0111i\u1ec1u \u0111\u00f3 s\u1ebd t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u v\u00e0 h\u00ecnh \u1ea3nh c\u00f4ng ty c\u1ee7a b\u1ea1n.<\/p>\n<figure id=\"attachment_12252\" aria-describedby=\"caption-attachment-12252\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12252\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/31.jpg\" alt=\"Inbound call center c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 quy tr\u00ecnh mua h\u00e0ng\" width=\"768\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/31.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/31-718x400.jpg 718w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12252\" class=\"wp-caption-text\">Inbound Call Center c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 quy tr\u00ecnh mua h\u00e0ng<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"4_loi_ich_chinh_cua_cac_cuoc_goi_inbound\"><\/span>4 l\u1ee3i \u00edch ch\u00ednh c\u1ee7a c\u00e1c cu\u1ed9c g\u1ecdi inbound<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>B\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c nghi\u1ec7p v\u1ee5 t\u1ed5ng \u0111\u00e0i, Inbound Call Center \u0111\u00e3 v\u00e0 \u0111ang gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao hi\u1ec7u su\u1ea5t v\u00e0 t\u1ed1i \u01b0u c\u00f4ng vi\u1ec7c. \u0110\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch m\u00e0 c\u00e1c trung t\u00e2m cu\u1ed9c g\u1ecdi c\u00f3 th\u1ec3 mang l\u1ea1i cho doanh nghi\u1ec7p:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Gia_tang_su_hai_long_cua_khach_hang\"><\/span>Gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Khi m\u1ecdi quy tr\u00ecnh kinh doanh c\u1ee7a b\u1ea1n \u0111\u1ec1u t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd ph\u1ea3i \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh s\u1ebd ti\u1ebfp t\u1ee5c \u1ee7ng h\u1ed9 nhi\u1ec1u l\u1ea7n v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng gi\u1edbi thi\u1ec7u d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n cho b\u1ea1n b\u00e8 v\u00e0 gia \u0111\u00ecnh h\u1ecd.<\/p>\n<p>Nh\u01b0ng \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u1ea7n c\u00f3 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng. Inbound Call Center hi\u1ec3u \u0111i\u1ec1u n\u00e0y v\u00e0 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 mang l\u1ea1i nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb cho kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tiet_kiem_chi_phi\"><\/span>Ti\u1ebft ki\u1ec7m chi ph\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>N\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n \u0111\u00e3 t\u1eebng b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi \u0111\u1ea1i d\u1ecbch Covid-19, th\u00ec vi\u1ec7c c\u00f3 m\u1ed9t Inbound Call Center l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng hay. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi trung t\u00e2m cu\u1ed9c g\u1ecdi thay v\u00ec \u0111\u1ebfn tr\u1ef1c ti\u1ebfp doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. B\u1ea1n s\u1ebd kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ed1 l\u01b0\u1ee3ng l\u1edbn nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i \u0111\u1ec3 v\u1eadn h\u00e0nh m\u1ed9t trung t\u00e2m c\u1ed3ng k\u1ec1nh. Nh\u1edd v\u1eady, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m \u0111\u00e1ng k\u1ec3 chi ph\u00ed nh\u00e2n s\u1ef1 v\u00e0 \u0111\u00e0o t\u1ea1o.<\/p>\n<figure id=\"attachment_12253\" aria-describedby=\"caption-attachment-12253\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12253\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/32.jpg\" alt=\"Inbound call center \u0111\u00e3 v\u00e0 \u0111ang gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao hi\u1ec7u su\u1ea5t v\u00e0 t\u1ed1i \u01b0u c\u00f4ng vi\u1ec7c\" width=\"768\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/32.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/32-718x400.jpg 718w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12253\" class=\"wp-caption-text\">Inbound Call Center\u00a0\u0111\u00e3 v\u00e0 \u0111ang gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao hi\u1ec7u su\u1ea5t v\u00e0 t\u1ed1i \u01b0u c\u00f4ng vi\u1ec7c<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Tang_doanh_so_ban_hang\"><\/span>T\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ng\u00e0y nay, nhi\u1ec1u kh\u00e1ch h\u00e0ng th\u00edch \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn ho\u1eb7c qua \u0111i\u1ec7n tho\u1ea1i thay v\u00ec \u0111\u1ebfn mua s\u1eafm tr\u1ef1c ti\u1ebfp t\u1ea1i c\u1eeda h\u00e0ng. K\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng t\u0103ng l\u00ean do ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn cho kh\u00e1ch h\u00e0ng.<\/p>\n<p>Inbound Call Center c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 cung c\u1ea5p m\u1ed9t c\u00e1ch thu\u1eadn ti\u1ec7n \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. Vi\u1ec7c c\u00f3 m\u1ed9t \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i g\u1ecdi \u0111\u1ebfn c\u00f3 th\u1ec3 gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cai_thien_nang_suat\"><\/span>C\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p nh\u1ecf, \u0111\u1ec3 t\u1ed1i \u01b0u quy tr\u00ecnh l\u00e0m vi\u1ec7c lu\u00f4n l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. Nh\u00f3m trung t\u00e2m x\u1eed l\u00fd cu\u1ed9c g\u1ecdi \u0111\u1ebfn c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng m\u00e0 doanh nghi\u1ec7p kh\u00f4ng c\u00f3 th\u1eddi gian x\u1eed l\u00fd. B\u1eb1ng c\u00e1ch n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng trong khi v\u1eabn duy tr\u00ec \u0111\u01b0\u1ee3c n\u0103ng su\u1ea5t cao cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh.<\/p>\n<figure id=\"attachment_12254\" aria-describedby=\"caption-attachment-12254\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12254\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/33.jpg\" alt=\"Gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty\" width=\"768\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/33.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/33-718x400.jpg 718w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12254\" class=\"wp-caption-text\">Gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Phan_mem_tong_dai_inbound_tot_nhat\"><\/span>Ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i inbound t\u1ed1t nh\u1ea5t<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Inbound Call Center v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a trung t\u00e2m t\u1ed5ng \u0111\u00e0i, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng ph\u1ea7n m\u1ec1m trung t\u00e2m cu\u1ed9c g\u1ecdi ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi nhu c\u1ea7u c\u1ee7a m\u00ecnh.<\/p>\n<p><a href=\"https:\/\/vbee.ai\/aicall\">Vbee AICall Cloud<\/a> l\u00e0 s\u1ea3n ph\u1ea9m gi\u00fap chuy\u1ec3n \u0111\u1ed5i trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1edbi \u0111\u1ea7y \u0111\u1ee7 d\u1ecbch v\u1ee5 Inbound Call Center v\u00e0 outbound call center. Gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty. Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n ho\u00e1 v\u00e0 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 24\/7.<\/p>\n<p>C\u00e1c t\u00ednh n\u0103ng ch\u00ednh:<br \/>\n&#8211; L\u01b0u gi\u1eef b\u1ea3n ghi c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi<br \/>\n&#8211; T\u1ea1o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n h\u00f3a b\u1eb1ng c\u00e1ch t\u01b0\u01a1ng t\u00e1c v\u00e0 tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp<br \/>\n&#8211; Ph\u00e2n t\u00edch, thu th\u1eadp v\u00e0 \u0111o l\u01b0\u1eddng t\u1ef1 \u0111\u1ed9ng ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t<br \/>\n&#8211; C\u1ea3i thi\u1ec7n doanh s\u1ed1 b\u00e1n h\u00e0ng v\u1edbi s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng<\/p>\n<p>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7n nay kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i g\u1ecdi v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi. Ng\u00e0y nay, \u0111\u00f3 l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng v\u00e0 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. \u0110\u00f3 l\u00e0 l\u00fd do b\u1ea1n c\u1ea7n \u0111\u1ea7u t\u01b0 v\u00e0o m\u1ed9t gi\u1ea3i ph\u00e1p Inbound Call Center ch\u1ea5t l\u01b0\u1ee3ng h\u00e0ng \u0111\u1ea7u. Sau khi \u0111\u1ecdc xong b\u00e0i vi\u1ebft n\u00e0y, Vbee hy v\u1ecdng b\u1ea1n s\u1ebd hi\u1ec3u r\u00f5 Inbound Call Center l\u00e0 g\u00ec v\u00e0 c\u00e1ch t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n.<\/p>\n<p><strong>Ngu\u1ed3n tham kh\u1ea3o:<\/strong><\/p>\n<ul>\n<li>Time Doctor (12\/06\/2021), Everything you need to know about inbound call centers, [online] timedoctor.com. C\u00f3 t\u1ea1i: https:\/\/www.timedoctor.com\/blog\/inbound-call-center\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;12391&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Inbound Call Center l\u00e0 g\u00ec? Hi\u1ec3u \u0111\u00fang v\u1ec1 ch\u1ee9c n\u0103ng v\u00e0 \u1ee9ng d\u1ee5ng&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Trong m\u1ed9t th\u1ebf gi\u1edbi b\u1ecb th\u1ed1ng tr\u1ecb b\u1edfi chatbot v\u00e0 tin nh\u1eafn v\u0103n b\u1ea3n, b\u1ea1n c\u00f3 th\u1ec3 ngh\u0129 r\u1eb1ng c\u00e1c Inbound Call Center \u0111ang tr\u1edf th\u00e0nh qu\u00e1 kh\u1ee9. Nh\u01b0ng nhi\u1ec1u kh\u00e1ch h\u00e0ng v\u1eabn th\u00edch g\u1ecdi cho doanh nghi\u1ec7p qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. V\u1eady Inbound Call Center l\u00e0 g\u00ec? H\u00e3y [&#8230;]\n","protected":false},"author":5,"featured_media":12249,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-12391","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/12391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=12391"}],"version-history":[{"count":4,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/12391\/revisions"}],"predecessor-version":[{"id":12900,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/12391\/revisions\/12900"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/12249"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=12391"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=12391"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=12391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}