{"id":12311,"date":"2023-10-27T17:23:48","date_gmt":"2023-10-27T10:23:48","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=12311"},"modified":"2023-10-27T17:23:48","modified_gmt":"2023-10-27T10:23:48","slug":"service-level-objective-la-gi","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/service-level-objective-la-gi\/","title":{"rendered":"Service Level Objective l\u00e0 g\u00ec? 04 b\u01b0\u1edbc ki\u1ec3m tra v\u00e0 \u0111o l\u01b0\u1eddng Service Level Objective"},"content":{"rendered":"<p><strong>Service Level Objective l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. \u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef k\u1ef9 thu\u1eadt, m\u00e0 c\u00f2n c\u00f3 t\u1ea7m quan tr\u1ecdng l\u1edbn \u0111\u1ed1i v\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3 c\u1ee7a doanh nghi\u1ec7p. Trong b\u00e0i vi\u1ebft n\u00e0y h\u00e3y c\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee AI<\/a> t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 Service Level Objective l\u00e0 g\u00ec v\u00e0 l\u1ee3i \u00edch c\u1ee7a n\u00f3 \u0111em l\u1ea1i doanh nghi\u1ec7p.<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/service-level-objective-la-gi\/#Service_Level_Objective_la_gi\" >Service Level Objective l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/service-level-objective-la-gi\/#SLO_khac_SLA_va_SPI_nhu_the_nao\" >SLO kh\u00e1c SLA v\u00e0 SPI nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/service-level-objective-la-gi\/#Loi_ich_cua_Service_Level_Objective_la_gi\" >L\u1ee3i \u00edch c\u1ee7a Service Level Objective l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/service-level-objective-la-gi\/#04_buoc_kiem_tra_va_do_luong_Service_Level_Objective\" >04 b\u01b0\u1edbc ki\u1ec3m tra v\u00e0 \u0111o l\u01b0\u1eddng Service Level Objective<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Service_Level_Objective_la_gi\"><\/span>Service Level Objective l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Service level objective (SLO) l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong h\u1ee3p \u0111\u1ed3ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 (Service Level Agreement &#8211; SLA). SLO \u0111\u1ea1i di\u1ec7n cho m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 v\u00e0 c\u1ee5 th\u1ec3 m\u00e0 m\u1ed9t t\u1ed5 ch\u1ee9c ho\u1eb7c doanh nghi\u1ec7p cam k\u1ebft \u0111\u00e1p \u1ee9ng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. M\u1ee5c ti\u00eau n\u00e0y \u0111\u00e3 th\u1ed1ng nh\u1ea5t v\u00e0 \u0111\u01b0\u1ee3c \u0111\u1eb7t ra cho t\u1eebng ho\u1ea1t \u0111\u1ed9ng, ch\u1ee9c n\u0103ng v\u00e0 quy tr\u00ecnh trong m\u00f4i tr\u01b0\u1eddng d\u1ecbch v\u1ee5, v\u1edbi m\u1ee5c \u0111\u00edch cung c\u1ea5p c\u01a1 h\u1ed9i t\u1ed1i \u01b0u cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>SLO c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng nhi\u1ec1u kh\u00eda c\u1ea1nh c\u1ee7a hi\u1ec7u su\u1ea5t d\u1ecbch v\u1ee5, bao g\u1ed3m c\u00e1c s\u1ed1 li\u1ec7u kinh doanh nh\u01b0 t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u00ednh kh\u1ea3 d\u1ee5ng d\u1ecbch v\u1ee5. Ngo\u00e0i ra, SLO c\u0169ng c\u00f3 th\u1ec3 bao g\u1ed3m s\u1ed1 li\u1ec7u d\u1ecbch v\u1ee5 nh\u01b0 hi\u1ec7u su\u1ea5t \u1ee9ng d\u1ee5ng v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 k\u1ef9 thu\u1eadt nh\u01b0 s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o d\u1ecbch v\u1ee5 c\u1ee7a b\u00ean th\u1ee9 ba v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh.<\/p>\n<p>B\u1eb1ng c\u00e1ch thi\u1ebft l\u1eadp v\u00e0 \u0111\u1ea3m b\u1ea3o SLO, t\u1ed5 ch\u1ee9c \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd \u0111ang cung c\u1ea5p m\u1ed9t m\u00f4i tr\u01b0\u1eddng d\u1ecbch v\u1ee5 \u0111\u1ee7 \u0111\u00e1ng tin c\u1eady \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ecd c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau k\u1ef3 v\u1ecdng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n<figure id=\"attachment_12506\" aria-describedby=\"caption-attachment-12506\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12506 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/tim-hieu-ve-SLO.jpg\" alt=\"Service level objective r\u1ea5t quan tr\u1ecdng trong h\u1ee3p \u0111\u1ed3ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/tim-hieu-ve-SLO.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/tim-hieu-ve-SLO-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12506\" class=\"wp-caption-text\">Service level objective r\u1ea5t quan tr\u1ecdng trong h\u1ee3p \u0111\u1ed3ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"SLO_khac_SLA_va_SPI_nhu_the_nao\"><\/span>SLO kh\u00e1c SLA v\u00e0 SPI nh\u01b0 th\u1ebf n\u00e0o?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>SLO v\u00e0 SLA<\/strong><\/li>\n<\/ul>\n<p>Service Level Agreement (SLA) \u0111\u1ea1i di\u1ec7n cho cam k\u1ebft gi\u1eefa nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 kh\u00e1ch h\u00e0ng. SLA bao g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c Service Level Objectives (SLO) \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn gi\u1eefa hai b\u00ean. N\u1ebfu nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00f4ng \u0111\u00e1p \u1ee9ng c\u00e1c SLO trong SLA, s\u1ebd c\u00f3 h\u1eadu qu\u1ea3 kinh t\u1ebf ho\u1eb7c t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn m\u1ed1i quan h\u1ec7 kinh doanh.<\/p>\n<p>H\u00e3y l\u1ea5y v\u00ed d\u1ee5 \u0111\u1ec3 minh h\u1ecda m\u1ed1i quan h\u1ec7 gi\u1eefa SLA v\u00e0 SLO. Gi\u1ea3 s\u1eed m\u1ed9t c\u00f4ng ty cung c\u1ea5p n\u1ec1n t\u1ea3ng SaaS cho kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra SLA nh\u01b0 m\u1ed9t ph\u1ea7n c\u1ee7a quy tr\u00ecnh b\u00e1n h\u00e0ng. SLA n\u00e0y bao g\u1ed3m cam k\u1ebft v\u1ec1 th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng (99.9%) v\u00e0 th\u1eddi gian ph\u1ea3n h\u1ed3i (kh\u00f4ng qu\u00e1 1 gi\u1edd) \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ef1 c\u1ed1 nghi\u00eam tr\u1ecdng. N\u00f3 cung c\u1ea5p m\u1ed9t t\u00e0i li\u1ec7u chi ti\u1ebft v\u1ec1 nh\u1eefng g\u00ec c\u00f4ng ty v\u00e0 kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i v\u1ec1 hi\u1ec7u su\u1ea5t c\u1ee7a n\u1ec1n t\u1ea3ng.<\/p>\n<p>D\u1ef1a v\u00e0o SLA n\u00e0y, c\u00f4ng ty \u0111\u1eb7t ra c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3, t\u1ee9c l\u00e0 Service Level Objectives (SLO), li\u00ean quan \u0111\u1ebfn th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng v\u00e0 th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u00e1p \u1ee9ng cam k\u1ebft. V\u00ed d\u1ee5, h\u1ecd c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp SLO l\u00e0 99.95% th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng v\u00e0 th\u1eddi gian ph\u1ea3n h\u1ed3i kh\u00f4ng qu\u00e1 30 ph\u00fat \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng. Nh\u1eefng SLO n\u00e0y ho\u1ea1t \u0111\u1ed9ng nh\u01b0 c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 v\u00e0 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, gi\u00fap c\u00f4ng ty theo d\u00f5i v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c cam k\u1ebft trong SLA.<\/p>\n<ul>\n<li><strong>SLO v\u00e0 SPI<\/strong><\/li>\n<\/ul>\n<p>SLI, vi\u1ebft t\u1eaft c\u1ee7a &#8220;Service Level Indicator,&#8221; l\u00e0 m\u1ed9t th\u01b0\u1edbc \u0111o quan tr\u1ecdng \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 tu\u00e2n th\u1ee7 c\u1ee7a h\u1ec7 th\u1ed1ng \u0111\u1ed1i v\u1edbi Service Level Objective (SLO). \u0110\u1ec3 \u0111\u01a1n gi\u1ea3n h\u00f3a, c\u00f3 th\u1ec3 n\u00f3i r\u1eb1ng SLO l\u00e0 m\u1ee5c ti\u00eau c\u00f2n SLI l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee5c ti\u00eau \u0111\u00f3. Trong tr\u01b0\u1eddng h\u1ee3p thi\u1ebfu SLO, vi\u1ec7c \u0111o l\u01b0\u1eddng b\u1eb1ng SLI s\u1ebd tr\u1edf n\u00ean v\u00f4 ngh\u0129a v\u00ec kh\u00f4ng c\u00f3 m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 \u0111\u1ec3 so s\u00e1nh. Th\u00f4ng qua SLI, doanh nghi\u1ec7p c\u00f3 kh\u1ea3 n\u0103ng x\u00e1c \u0111\u1ecbnh li\u1ec7u h\u1ec7 th\u1ed1ng \u0111ang tu\u00e2n th\u1ee7 \u0111\u01b0\u1ee3c SLO hay kh\u00f4ng.<\/p>\n<p>\u0110\u1ec3 minh h\u1ecda c\u1ee5 th\u1ec3 h\u01a1n v\u1ec1 SLI, gi\u1ea3 \u0111\u1ecbnh r\u1eb1ng m\u1ed9t nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u1eb7t m\u1ee5c ti\u00eau v\u1ec1 th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng l\u00e0 99.95% trong Service Level Objective c\u1ee7a h\u1ecd. \u0110\u1ec3 ki\u1ec3m tra xem h\u1ecd c\u00f3 tu\u00e2n th\u1ee7 \u0111\u01b0\u1ee3c SLO hay kh\u00f4ng, nh\u00e0 cung c\u1ea5p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c Service Level Indicators bao g\u1ed3m th\u1eddi gian ph\u1ea3n h\u1ed3i c\u1ee7a m\u00e1y ch\u1ee7, \u0111\u1ed9 tr\u1ec5 c\u1ee7a \u1ed5 \u0111\u0129a, v\u00e0 \u0111\u1ed9 tr\u1ec5 m\u1ea1ng.<\/p>\n<p>N\u1ebfu nh\u1eefng SLI n\u00e0y cho th\u1ea5y r\u1eb1ng th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng th\u1ea5p h\u01a1n 99.95%, th\u00ec \u0111\u00f3 l\u00e0 d\u1ea5u hi\u1ec7u r\u1eb1ng SLO \u0111ang kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c vi ph\u1ea1m Service Level Agreement (SLA) v\u00e0 \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c h\u00ecnh ph\u1ea1t ho\u1eb7c h\u1eadu qu\u1ea3 kh\u00e1c.<\/p>\n<figure id=\"attachment_12507\" aria-describedby=\"caption-attachment-12507\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12507 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/SLO-SLA-SLI.jpg\" alt=\"So s\u00e1nh SLO v\u1edbi SLA v\u00e0 SLI\" width=\"768\" height=\"258\" \/><figcaption id=\"caption-attachment-12507\" class=\"wp-caption-text\">So s\u00e1nh SLO v\u1edbi SLA v\u00e0 SLI<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Loi_ich_cua_Service_Level_Objective_la_gi\"><\/span>L\u1ee3i \u00edch c\u1ee7a Service Level Objective l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Sau khi t\u00ecm hi\u1ec3u v\u1ec1 Service Level Objective l\u00e0 g\u00ec? V\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa SLO v\u00e0 SLA, SLI, h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 l\u1ee3i \u00edch c\u1ee7a Service Level Objective l\u00e0 g\u00ec cho doanh nghi\u1ec7p.<\/p>\n<ul>\n<li><strong>C\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/strong><\/li>\n<\/ul>\n<p>SLO \u0111\u1eb7t ra nh\u1eefng m\u1ee5c ti\u00eau v\u00e0 k\u1ef3 v\u1ecdng r\u00f5 r\u00e0ng, t\u1eeb \u0111\u00f3 ng\u0103n ng\u1eeba hi\u1ec3u l\u1ea7m ho\u1eb7c xung \u0111\u1ed9t gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 lu\u00f4n duy tr\u00ec cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a h\u1ecd v\u00e0 kh\u00e1ch h\u00e0ng lu\u00f4n c\u00f3 ni\u1ec1m tin v\u00e0o t\u00ednh \u0111\u00e1ng tin c\u1eady c\u1ee7a d\u1ecbch v\u1ee5.<\/p>\n<ul>\n<li><strong>T\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t nh\u00f3m<\/strong><\/li>\n<\/ul>\n<p>Nh\u00f3m DevOps v\u00e0 Site Reliability Engineering (SRE) c\u1ee7a doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c m\u1ee5c ti\u00eau SLO \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh \u01b0u ti\u00ean cho c\u00e1c d\u1ecbch v\u1ee5 c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1ef1 \u0111\u00e1ng tin c\u1eady t\u1ed5ng th\u1ec3. SLO c\u0169ng th\u00fac \u0111\u1ea9y vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a, cho ph\u00e9p nh\u00f3m t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh k\u00edch ho\u1ea1t v\u00e0 c\u1ea3nh b\u00e1o \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m n\u0103ng tr\u1edf th\u00e0nh s\u1ef1 c\u1ed1 nghi\u00eam tr\u1ecdng, \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t chung c\u1ee7a nh\u00f3m.<\/p>\n<ul>\n<li><strong>Th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi<\/strong><\/li>\n<\/ul>\n<p>Ngo\u00e0i vi\u1ec7c \u0111\u1ea3m b\u1ea3o t\u00ednh \u0111\u00e1ng tin c\u1eady c\u1ee7a d\u1ecbch v\u1ee5, SLO c\u00f2n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra m\u1ed9t kho\u1ea3ng tr\u1ed1ng an to\u00e0n cho s\u1ef1 kh\u00f4ng \u0111\u00e1ng tin c\u1eady th\u00f4ng qua ng\u00e2n s\u00e1ch l\u1ed7i (error budget). Ng\u00e2n s\u00e1ch l\u1ed7i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u1eb1m cung c\u1ea5p l\u1edbp \u0111\u1ec7m an to\u00e0n cho c\u00f4ng ty th\u1eed nghi\u1ec7m c\u00e1c t\u00ednh n\u0103ng m\u1edbi, \u0111\u00f3 c\u00f3 th\u1ec3 mang l\u1ea1i gi\u00e1 tr\u1ecb l\u1edbn h\u01a1n cho kh\u00e1ch h\u00e0ng. H\u01a1n n\u1eefa, SLO gi\u00fap nh\u00f3m chuy\u1ec3n \u0111\u1ed5i linh ho\u1ea1t gi\u1eefa ch\u1ebf \u0111\u1ed9 b\u1ea3o tr\u00ec v\u00e0 ch\u1ebf \u0111\u1ed9 \u0111\u1ed5i m\u1edbi d\u1ef1a tr\u00ean ng\u00e2n s\u00e1ch l\u1ed7i c\u00f3 s\u1eb5n.<\/p>\n<figure id=\"attachment_12510\" aria-describedby=\"caption-attachment-12510\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12510 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/loi-ich-cua-SLO.jpg\" alt=\"Service Level Objective c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/loi-ich-cua-SLO.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/loi-ich-cua-SLO-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12510\" class=\"wp-caption-text\">Service Level Objective c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"04_buoc_kiem_tra_va_do_luong_Service_Level_Objective\"><\/span>04 b\u01b0\u1edbc ki\u1ec3m tra v\u00e0 \u0111o l\u01b0\u1eddng Service Level Objective<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>C\u00e1ch ki\u1ec3m tra v\u00e0 \u0111o l\u01b0\u1eddng Service Level Objective (SLO) l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ed1n b\u01b0\u1edbc ch\u00ednh gi\u00fap doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n vi\u1ec7c n\u00e0y:<\/p>\n<ul>\n<li><strong>X\u00e1c \u0111\u1ecbnh c\u00e1c s\u1ed1 li\u1ec7u c\u1ee5 th\u1ec3<\/strong><\/li>\n<\/ul>\n<p>B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c s\u1ed1 li\u1ec7u c\u1ee5 th\u1ec3 m\u00e0 b\u1ea1n mu\u1ed1n \u0111o l\u01b0\u1eddng. C\u00e1c s\u1ed1 li\u1ec7u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng, th\u1eddi gian ph\u1ea3n h\u1ed3i, t\u1ef7 l\u1ec7 l\u1ed7i v\u00e0 nhi\u1ec1u kh\u00eda c\u1ea1nh kh\u00e1c. Tuy nhi\u00ean, quan tr\u1ecdng l\u00e0 s\u1ed1 li\u1ec7u ph\u1ea3i c\u00f3 \u00fd ngh\u0129a \u0111\u1ed1i v\u1edbi c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m v\u00e0 ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau kinh doanh c\u1ee7a c\u00f4ng ty.<\/p>\n<ul>\n<li><strong>\u0110\u1eb7t m\u1ee5c ti\u00eau SLO c\u1ee5 th\u1ec3<\/strong><\/li>\n<\/ul>\n<p>Sau khi x\u00e1c \u0111\u1ecbnh s\u1ed1 li\u1ec7u, doanh nghi\u1ec7p c\u1ea7n \u0111\u1eb7t ra SLO c\u1ee5 th\u1ec3 cho t\u1eebng s\u1ed1 li\u1ec7u. Th\u00f4ng th\u01b0\u1eddng, m\u1ee5c ti\u00eau SLO c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m, v\u00ed d\u1ee5: 99.99%. Tuy nhi\u00ean, vi\u1ec7c l\u1ef1a ch\u1ecdn m\u1ed9t m\u1ee5c ti\u00eau SLO c\u1ea7n ph\u1ea3i c\u00e2n nh\u1eafc c\u1ea9n th\u1eadn \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u00f3 l\u00e0 m\u1ed9t m\u1ee5c ti\u00eau kh\u1ea3 thi, nh\u01b0ng v\u1eabn gi\u1eef ch\u1eb7t ch\u1ebd \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n<ul>\n<li><strong>X\u00e1c \u0111\u1ecbnh khung th\u1eddi gian<\/strong><\/li>\n<\/ul>\n<p>Ti\u1ebfp theo, doanh nghi\u1ec7p c\u1ea7n x\u00e1c \u0111\u1ecbnh khung th\u1eddi gian cho SLO, c\u00f3 th\u1ec3 l\u00e0 h\u00e0ng ng\u00e0y, h\u00e0ng tu\u1ea7n ho\u1eb7c h\u00e0ng th\u00e1ng. L\u1ef1a ch\u1ecdn khung th\u1eddi gian c\u1ea7n ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi c\u1ea3 s\u1ed1 li\u1ec7u v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ed d\u1ee5, SLO h\u00e0ng ng\u00e0y c\u00f3 th\u1ec3 ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u00e1m s\u00e1t th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u1ed9t trang web, trong khi SLO h\u00e0ng th\u00e1ng c\u00f3 th\u1ec3 th\u00edch h\u1ee3p cho vi\u1ec7c \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 chung c\u1ee7a c\u00e1c quy tr\u00ecnh kinh doanh.<\/p>\n<ul>\n<li><strong>Gi\u00e1m s\u00e1t v\u00e0 c\u1ea3i thi\u1ec7n<\/strong><\/li>\n<\/ul>\n<p>Cu\u1ed1i c\u00f9ng, qu\u00e1 tr\u00ecnh SLO \u0111\u00f2i h\u1ecfi vi\u1ec7c li\u00ean t\u1ee5c gi\u00e1m s\u00e1t v\u00e0 theo d\u00f5i c\u00e1c m\u1ee5c ti\u00eau. C\u00e1c c\u00f4ng c\u1ee5 gi\u00e1m s\u00e1t t\u1ed5ng h\u1ee3p v\u00e0 gi\u00e1m s\u00e1t h\u1ea1 t\u1ea7ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 theo d\u00f5i hi\u1ec7u su\u1ea5t v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n. C\u1ea7n nh\u1edb r\u1eb1ng SLO kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t th\u1ee9 c\u1ed1 \u0111\u1ecbnh v\u00e0 c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh khi doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i. Vi\u1ec7c li\u00ean t\u1ee5c theo d\u00f5i v\u00e0 c\u1ea3i thi\u1ec7n SLO l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 li\u00ean t\u1ee5c \u0111\u01b0\u1ee3c n\u00e2ng cao.<\/p>\n<figure id=\"attachment_12509\" aria-describedby=\"caption-attachment-12509\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12509 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/kiem-tra-va-do-luong-SLO.jpg\" alt=\"Ki\u1ec3m tra v\u00e0 \u0111o l\u01b0\u1eddng Service Level Objective \" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/kiem-tra-va-do-luong-SLO.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/kiem-tra-va-do-luong-SLO-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12509\" class=\"wp-caption-text\">Ki\u1ec3m tra v\u00e0 \u0111o l\u01b0\u1eddng Service Level Objective<\/figcaption><\/figure>\n<p>Hy v\u1ecdng qua b\u00e0i vi\u1ebft tr\u00ean \u0111\u1ed9c gi\u1ea3 \u0111\u00e3 hi\u1ec3u h\u01a1n v\u1ec1 Service Level Objective l\u00e0 g\u00ec. Service Level Objective \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1eafm v\u1eefng kh\u00e1i ni\u1ec7m n\u00e0y v\u00e0 \u00e1p d\u1ee5ng n\u00f3 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t, th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u00e1ng tin c\u1eady.<\/p>\n<ul>\n<li><strong>Ngu\u1ed3n tham kh\u1ea3o<\/strong><\/li>\n<\/ul>\n<p>Atlassian (tham kh\u1ea3o ng\u00e0y 27\/10\/2023). C\u00f3 t\u1ea1i: <a href=\"https:\/\/www.atlassian.com\/incident-management\/kpis\/sla-vs-slo-vs-sli\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.atlassian.com\/incident-management\/kpis\/sla-vs-slo-vs-sli<\/a><\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;12311&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Service Level Objective l\u00e0 g\u00ec? 04 b\u01b0\u1edbc ki\u1ec3m tra v\u00e0 \u0111o l\u01b0\u1eddng Service Level Objective&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Service Level Objective l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. \u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef k\u1ef9 thu\u1eadt, m\u00e0 c\u00f2n c\u00f3 t\u1ea7m quan tr\u1ecdng l\u1edbn \u0111\u1ed1i v\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3 c\u1ee7a doanh [&#8230;]\n","protected":false},"author":4,"featured_media":12505,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[],"class_list":["post-12311","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-ban-hang"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/12311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=12311"}],"version-history":[{"count":9,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/12311\/revisions"}],"predecessor-version":[{"id":12511,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/12311\/revisions\/12511"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/12505"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=12311"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=12311"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=12311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}