{"id":12149,"date":"2023-10-25T16:11:56","date_gmt":"2023-10-25T09:11:56","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=12149"},"modified":"2023-10-31T15:00:00","modified_gmt":"2023-10-31T08:00:00","slug":"cach-thu-thap-phan-hoi-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/cach-thu-thap-phan-hoi-cua-khach-hang\/","title":{"rendered":"06 C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3"},"content":{"rendered":"<p><strong>Thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a vi\u1ec7c ph\u00e1t tri\u1ec3n v\u00e0 c\u1ea3i thi\u1ec7n doanh nghi\u1ec7p. Ph\u1ea3n h\u1ed3i gi\u00fap b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n cung c\u1ea5p s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n. Qua b\u00e0i vi\u1ebft n\u00e0y <a href=\"https:\/\/vbee.ai\/\">Vbee AI<\/a> s\u1ebd h\u01b0\u1edbng d\u1eabn b\u1ea1n v\u1ec1 c\u00e1c c\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/cach-thu-thap-phan-hoi-cua-khach-hang\/#Phan_hoi_cua_khach_hang_dem_lai_gia_tri_gi_cho_doanh_nghiep\" >Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111em l\u1ea1i gi\u00e1 tr\u1ecb g\u00ec cho doanh nghi\u1ec7p?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/cach-thu-thap-phan-hoi-cua-khach-hang\/#06_Cach_thu_thap_phan_hoi_cua_khach_hang\" >06 C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Phan_hoi_cua_khach_hang_dem_lai_gia_tri_gi_cho_doanh_nghiep\"><\/span>Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111em l\u1ea1i gi\u00e1 tr\u1ecb g\u00ec cho doanh nghi\u1ec7p?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng mang l\u1ea1i nhi\u1ec1u th\u00f4ng tin qu\u00fd b\u00e1u cho ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p. Ngo\u00e0i vi\u1ec7c cung c\u1ea5p th\u00f4ng tin c\u01a1 b\u1ea3n v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng ho\u1eb7c kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd, ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng c\u00f2n mang theo nhi\u1ec1u gi\u00e1 tr\u1ecb quan tr\u1ecdng kh\u00e1c:<\/p>\n<ul>\n<li><strong>H\u1ed7 tr\u1ee3 \u0111\u01b0\u1eddng h\u01b0\u1edbng kinh doanh<\/strong><\/li>\n<\/ul>\n<p>Ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh kinh doanh ch\u00ednh x\u00e1c h\u01a1n. N\u1ebfu ch\u1ec9 d\u1ef1a v\u00e0o d\u1ef1 \u0111o\u00e1n ho\u1eb7c th\u00f4ng tin m\u01a1 h\u1ed3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c x\u00e2y d\u1ef1ng s\u1ef1 c\u1ea1nh tranh tr\u01b0\u1edbc c\u00e1c \u0111\u1ed1i th\u1ee7 kh\u00e1c tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n<p>S\u1eed d\u1ee5ng cu\u1ed9c kh\u1ea3o s\u00e1t v\u00e0 thu th\u1eadp th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i. Nh\u1edd \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c kinh doanh hi\u1ec7u qu\u1ea3 h\u01a1n, \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd \u0111\u00e1p \u1ee9ng t\u1ed1t nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li><strong>C\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m<\/strong><\/li>\n<\/ul>\n<p>S\u1ea3n ph\u1ea9m l\u00e0 gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u1ee7a doanh nghi\u1ec7p, nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u00f3 th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng. B\u1ea1n c\u1ea7n bi\u1ebft nh\u1eefng g\u00ec h\u1ecd y\u00eau th\u00edch v\u00e0 kh\u00f4ng y\u00eau th\u00edch v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n, v\u00e0 c\u1ed1 g\u1eafng hi\u1ec3u l\u00fd do sau nh\u1eefng \u00fd ki\u1ebfn \u200b\u200b\u0111\u00f3. Lu\u00f4n l\u1eafng nghe v\u00e0 \u0111\u00e1nh gi\u00e1 ph\u1ea3n h\u1ed3i, \u0111\u1ed3ng th\u1eddi bi\u1ebft trao cho kh\u00e1ch h\u00e0ng nh\u1eefng l\u1eddi khen ng\u1ee3i c\u0169ng nh\u01b0 t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a h\u1ecd. T\u00f4n tr\u1ecdng v\u00e0 \u0111\u00e1nh gi\u00e1 cao ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng s\u1ebd th\u00fac \u0111\u1ea9y s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd v\u00e0 g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng kinh doanh c\u1ee7a b\u1ea1n.<\/p>\n<figure id=\"attachment_12153\" aria-describedby=\"caption-attachment-12153\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12153 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/tam-quan-trong-cua-thu-thap-phan-hoi-khach-hang.jpg\" alt=\"Ph\u1ea3n h\u1ed3i t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n \u00fd ki\u1ebfn c\u1ee7a h\u1ecd v\u1ec1 s\u1ea3n ph\u1ea9m\" width=\"768\" height=\"432\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/tam-quan-trong-cua-thu-thap-phan-hoi-khach-hang.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/tam-quan-trong-cua-thu-thap-phan-hoi-khach-hang-711x400.jpg 711w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12153\" class=\"wp-caption-text\">Ph\u1ea3n h\u1ed3i t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n \u00fd ki\u1ebfn c\u1ee7a h\u1ecd v\u1ec1 s\u1ea3n ph\u1ea9m<\/figcaption><\/figure>\n<ul>\n<li><strong>Kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe<\/strong><\/li>\n<\/ul>\n<p>\u0110a s\u1ed1 kh\u00e1ch h\u00e0ng lu\u00f4n th\u1ea5y m\u00ecnh \u0111\u1eb7c bi\u1ec7t khi \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u chia s\u1ebb \u00fd ki\u1ebfn v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c tr\u1ea3i nghi\u1ec7m mua s\u1eafm. Nhi\u1ec1u ng\u01b0\u1eddi th\u1eadm ch\u00ed c\u1ea3m th\u1ea5y h\u1ecd l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m. Vi\u1ec7c n\u00e0y cho th\u1ea5y doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 cao \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u1ef1c s\u1ef1 quan t\u00e2m \u0111\u1ebfn vi\u1ec7c t\u1ea1o ra s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t.<\/p>\n<p>Khi kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn r\u1eb1ng h\u1ecd \u0111ang \u0111\u01b0\u1ee3c l\u1eafng nghe, h\u1ecd th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng t\u01b0\u01a1ng t\u00e1c t\u00edch c\u1ef1c h\u01a1n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n v\u00e0 c\u00f3 tr\u1ea3i nghi\u1ec7m mua s\u1eafm t\u00edch c\u1ef1c h\u01a1n. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng trong t\u01b0\u01a1ng lai, v\u00ec h\u1ecd c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 c\u00f3 ni\u1ec1m tin v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/p>\n<p>Tuy nhi\u00ean, quan tr\u1ecdng l\u00e0 doanh nghi\u1ec7p ph\u1ea3i th\u1ec3 hi\u1ec7n s\u1ef1 h\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i m\u00e0 h\u1ecd thu th\u1eadp. Kh\u00f4ng n\u00ean ch\u1ec9 xem x\u00e9t ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t ph\u1ea7n c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c truy\u1ec1n th\u00f4ng m\u00e0 b\u1ecf qua \u00fd ki\u1ebfn \u200b\u200bh\u1ecd. Qu\u00e1 tr\u00ecnh n\u00e0y \u0111\u00f2i h\u1ecfi doanh nghi\u1ec7p ph\u1ea3i th\u1ef1c hi\u1ec7n v\u00e0 th\u1ef1c hi\u1ec7n c\u1ea3i ti\u1ebfn d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng, v\u00e0 sau \u0111\u00f3 th\u00f4ng b\u00e1o cho nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn, n\u1ebfu kh\u00f4ng, h\u1ecd c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y b\u1ecb b\u1ecf l\u1ea1i.<\/p>\n<ul>\n<li><strong>Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/strong><\/li>\n<\/ul>\n<p>Ph\u1ea3n h\u1ed3i t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c thuy\u1ebft ph\u1ee5c h\u1ecd quay l\u1ea1i s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. Ph\u1ea3n h\u1ed3i n\u00e0y bao g\u1ed3m nhi\u1ec1u y\u1ebfu t\u1ed1 kh\u00e1c nhau, bao g\u1ed3m ch\u00ednh s\u00e1ch giao h\u00e0ng, qu\u00e1 tr\u00ecnh \u0111\u00f3ng g\u00f3i an to\u00e0n v\u00e0 c\u00e1ch nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ecd.<\/p>\n<p>Th\u1eadm ch\u00ed khi ban \u0111\u1ea7u b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 kh\u00f4ng t\u00edch c\u1ef1c, vi\u1ec7c thu th\u1eadp th\u00f4ng tin t\u1eeb ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng mong mu\u1ed1n c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n t\u1ea1o ra c\u00e1c \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng h\u1ecd v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i \u0111\u1ec3 h\u1ecd quay l\u1ea1i s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n trong t\u01b0\u01a1ng lai.<\/p>\n<figure id=\"attachment_12158\" aria-describedby=\"caption-attachment-12158\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12158 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/giu-chan-khach-hang.jpg\" alt=\"Thu th\u1eadp ph\u1ea3n h\u1ed3i gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/giu-chan-khach-hang.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/giu-chan-khach-hang-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12158\" class=\"wp-caption-text\">Thu th\u1eadp ph\u1ea3n h\u1ed3i gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<ul>\n<li><strong>Thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi\u00a0<\/strong><\/li>\n<\/ul>\n<p>Khi b\u1ea1n c\u00e2n nh\u1eafc mua s\u1ea3n ph\u1ea9m ho\u1eb7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 t\u1eeb m\u1ed9t c\u00f4ng ty, b\u1ea1n th\u01b0\u1eddng b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c t\u00ecm ki\u1ebfm th\u00f4ng tin tr\u1ef1c tuy\u1ebfn. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c \u0111\u1ecdc c\u00e1c \u0111\u00e1nh gi\u00e1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n<p>Theo d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c thu th\u1eadp b\u1edfi Global Newswire, 95% kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u1ecdc c\u00e1c b\u00e0i \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh truy c\u1eadp trang web c\u1ee7a doanh nghi\u1ec7p, v\u00e0 58% trong s\u1ed1 h\u1ecd s\u1ebd tr\u1ea3 nhi\u1ec1u ti\u1ec1n h\u01a1n n\u1ebfu nh\u01b0 s\u1ea3n ph\u1ea9m \u0111\u00f3 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 t\u1ed1t.<\/p>\n<p>V\u00ec v\u1eady, n\u1ebfu b\u1ea1n quan t\u00e2m \u0111\u1ebfn vi\u1ec7c thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 x\u00e2y d\u1ef1ng danh ti\u1ebfng t\u00edch c\u1ef1c, qu\u00e1 tr\u00ecnh theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd c\u00e1c \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng. H\u00e3y khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n d\u1ef1a tr\u00ean nh\u1eefng th\u00f4ng tin n\u00e0y.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"06_Cach_thu_thap_phan_hoi_cua_khach_hang\"><\/span>06 C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ch\u00fang ta \u0111\u00e3 th\u1ea5u hi\u1ec3u t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p. V\u1eady, c\u00f3 nh\u1eefng c\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3? H\u00e3y c\u00f9ng xem x\u00e9t nh\u1eefng c\u00e1ch sau:<\/p>\n<ul>\n<li><strong>C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng Email\u00a0<\/strong><\/li>\n<\/ul>\n<p>Email l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 thu th\u1eadp \u00fd ki\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, \u0111\u1ec3 th\u00e0nh c\u00f4ng trong vi\u1ec7c s\u1eed d\u1ee5ng email l\u00e0m ph\u01b0\u01a1ng ti\u1ec7n kh\u1ea3o s\u00e1t, doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 quan tr\u1ecdng, bao g\u1ed3m th\u1eddi \u0111i\u1ec3m g\u1eedi email, m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 v\u00e0 n\u1ed9i dung c\u1ee7a email.<\/p>\n<p>H\u01a1n n\u1eefa, \u0111\u1ea3m b\u1ea3o r\u1eb1ng email kh\u00f4ng ch\u1ee9a th\u00f4ng tin kh\u00f4ng li\u00ean quan ho\u1eb7c tr\u1edf th\u00e0nh email r\u00e1c, v\u00ec n\u1ebfu v\u1eady, c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c email b\u1ecb b\u1ecf qua ho\u1eb7c g\u1eedi v\u00e0o th\u01b0 m\u1ee5c r\u00e1c c\u1ee7a ng\u01b0\u1eddi nh\u1eadn.<\/p>\n<figure id=\"attachment_12154\" aria-describedby=\"caption-attachment-12154\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12154 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/cach-thu-thap-thong-tin-khach-hang-bang-emil.jpg\" alt=\"Thu th\u1eadp ph\u1ea3n h\u1ed3i qua email l\u00e0 c\u00e1ch l\u00e0m ph\u1ed5 bi\u1ebfn\" width=\"768\" height=\"527\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/cach-thu-thap-thong-tin-khach-hang-bang-emil.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/cach-thu-thap-thong-tin-khach-hang-bang-emil-583x400.jpg 583w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12154\" class=\"wp-caption-text\">Thu th\u1eadp ph\u1ea3n h\u1ed3i qua email l\u00e0 c\u00e1ch l\u00e0m ph\u1ed5 bi\u1ebfn<\/figcaption><\/figure>\n<ul>\n<li><strong>C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng SMS<\/strong><\/li>\n<\/ul>\n<p>D\u1eef li\u1ec7u th\u1ed1ng k\u00ea cho th\u1ea5y r\u1eb1ng g\u1eedi tin nh\u1eafn v\u0103n b\u1ea3n c\u00f3 kh\u1ea3 n\u0103ng khi\u1ebfn t\u1edbi 90% kh\u00e1ch h\u00e0ng m\u1edf tin nh\u1eafn trong v\u00f2ng 3 ph\u00fat v\u00e0 t\u1ea1o ra t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i l\u00ean \u0111\u1ebfn 30%. \u0110i\u1ec1u n\u00e0y th\u1ec3 hi\u1ec7n r\u1eb1ng s\u1eed d\u1ee5ng tin nh\u1eafn SMS l\u00e0 m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00f4 c\u00f9ng hi\u1ec7u qu\u1ea3. N\u00f3 gi\u00fap cho doanh nghi\u1ec7p ti\u1ebfp c\u1eadn v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 ti\u1ec7n l\u1ee3i.<\/p>\n<figure id=\"attachment_12155\" aria-describedby=\"caption-attachment-12155\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12155 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/cach-thu-thap-thong-tin-khach-hang-bang-sms.jpg\" alt=\"Thu th\u1eadp ph\u1ea3n h\u1ed3i qua SMS \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 cao\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/cach-thu-thap-thong-tin-khach-hang-bang-sms.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/cach-thu-thap-thong-tin-khach-hang-bang-sms-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12155\" class=\"wp-caption-text\">Thu th\u1eadp ph\u1ea3n h\u1ed3i qua SMS \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 cao<\/figcaption><\/figure>\n<ul>\n<li><strong>C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng qua c\u1ed9ng \u0111\u1ed3ng<\/strong><\/li>\n<\/ul>\n<p>Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng tham gia v\u00e0o c\u00e1c c\u1ed9ng \u0111\u1ed3ng v\u00e0 di\u1ec5n \u0111\u00e0n tr\u1ef1c tuy\u1ebfn khi s\u1eed d\u1ee5ng b\u1ea5t c\u1ee9 m\u1ed9t s\u1ea3n ph\u1ea9m n\u00e0o. V\u1eady n\u00ean, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham gia v\u00e0o c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn trong c\u00e1c h\u1ed9i nh\u00f3m c\u1ed9ng \u0111\u1ed3ng n\u00e0y \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c, chia s\u1ebb th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 l\u1eafng nghe \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1edd \u0111\u00f3 doanh nghi\u1ec7p s\u1ebd thu th\u1eadp \u0111\u01b0\u1ee3c \u00fd t\u01b0\u1edfng v\u00e0 \u0111\u1ec1 xu\u1ea5t \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m m\u1ed9t c\u00e1ch ch\u00e2n th\u1ef1c nh\u1ea5t c\u0169ng nh\u01b0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<ul>\n<li><strong>C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng ti\u1ebfp th\u1ecb \u0111a k\u00eanh<\/strong><\/li>\n<\/ul>\n<p>Hi\u1ec7n nay, kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u c\u00e1ch \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p, v\u00e0 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi h\u1ecd l\u00e0 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1ed1t. Doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd c\u00f3 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd t\u1ea5t c\u1ea3 ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng tr\u00ean m\u1ecdi k\u00eanh th\u00f4ng tin, bao g\u1ed3m fanpage, website, email, v\u00e0 \u0111\u00e1p \u1ee9ng nhanh ch\u00f3ng. C\u00f3 nhi\u1ec1u c\u00e1ch \u0111\u1ec3 t\u0103ng hi\u1ec7n di\u1ec7n tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau, bao g\u1ed3m c\u00e0i \u0111\u1eb7t n\u00fat \u0111\u00e1nh gi\u00e1, c\u1eeda s\u1ed5 pop-up, cung c\u1ea5p \u01b0u \u0111\u00e3i \u0111\u1ec3 khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng tham gia kh\u1ea3o s\u00e1t, v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi h\u1ecd.<\/p>\n<ul>\n<li><strong>C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng<\/strong><\/li>\n<\/ul>\n<p>T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng \u0111ang tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng c\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng qu\u1ea3 b\u1edfi \u1ee9ng d\u1ee5ng t\u1eeb s\u1ee9c m\u1ea1nh c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o. T\u00edch h\u1ee3p t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng v\u00e0o chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p thu th\u1eadp th\u00f4ng tin qu\u00fd b\u00e1u v\u1ec1 c\u1ea3m nh\u1eadn, \u00fd ki\u1ebfn, v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n<p><a href=\"https:\/\/vbee.ai\/aicall\">T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng AICall<\/a> c\u1ee7a Vbee AI l\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m ti\u00ean ti\u1ebfn \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o v\u1edbi t\u00ednh c\u1ea3m x\u00fac t\u01b0\u01a1ng t\u1ef1 con ng\u01b0\u1eddi. AICall l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m ph\u1ed5 bi\u1ebfn \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi nhi\u1ec1u doanh nghi\u1ec7p \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi kh\u1ea3o s\u00e1t v\u00e0 thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n<p>M\u1ed9t s\u1ed1 t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng AICall bao g\u1ed3m:<\/p>\n<ul>\n<li>D\u1ec5 d\u00e0ng t\u1ea1o k\u1ecbch b\u1ea3n v\u00e0 n\u1ed9i dung ph\u00edm b\u1ea5m cho cu\u1ed9c g\u1ecdi kh\u1ea3o s\u00e1t.<\/li>\n<li>H\u1ed7 tr\u1ee3 h\u01a1n 50 ng\u00f4n ng\u1eef v\u00e0 cung c\u1ea5p h\u01a1n 200 gi\u1ecdng \u0111\u1ecdc c\u1ea3m x\u00fac gi\u1ed1ng nh\u01b0 gi\u1ecdng c\u1ee7a con ng\u01b0\u1eddi, cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng l\u1ef1a ch\u1ecdn gi\u1ecdng \u0111\u1ecdc ph\u00f9 h\u1ee3p v\u1edbi b\u1ea3n tin c\u1ee5 th\u1ec3.<\/li>\n<li>B\u00e1o c\u00e1o th\u00f4ng minh v\u00e0 tr\u1ef1c quan gi\u00fap t\u1ed5ng h\u1ee3p th\u00f4ng tin thu th\u1eadp t\u1eeb cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, cung c\u1ea5p c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1ch c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n<figure id=\"attachment_12156\" aria-describedby=\"caption-attachment-12156\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12156 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/Tong-dai-tu-dong-aicall.png\" alt=\"T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng AICall thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/Tong-dai-tu-dong-aicall.png 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/Tong-dai-tu-dong-aicall-600x400.png 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-12156\" class=\"wp-caption-text\">T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng AICall thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 to\u00e0n b\u1ed9 c\u00e1c c\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng. S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng v\u00e0 kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn, b\u1ea1n c\u00f3 th\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li><strong>Ngu\u1ed3n tham kh\u1ea3o<\/strong><\/li>\n<\/ul>\n<p>Globenewswire (tham kh\u1ea3o ng\u00e0y 25\/10\/2023). C\u00f3 t\u1ea1i: https:\/\/www.globenewswire.com\/news-release\/2022\/01\/13\/2366090\/0\/en\/Brand-Rated-Nine-out-of-ten-customers-read-reviews-before-buying-a-product.html<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;12149&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;06 C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a vi\u1ec7c ph\u00e1t tri\u1ec3n v\u00e0 c\u1ea3i thi\u1ec7n doanh nghi\u1ec7p. Ph\u1ea3n h\u1ed3i gi\u00fap b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n cung c\u1ea5p s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n. Qua b\u00e0i vi\u1ebft n\u00e0y Vbee AI s\u1ebd h\u01b0\u1edbng d\u1eabn b\u1ea1n [&#8230;]\n","protected":false},"author":4,"featured_media":12152,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[],"class_list":["post-12149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-ban-hang"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/12149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=12149"}],"version-history":[{"count":7,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/12149\/revisions"}],"predecessor-version":[{"id":12163,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/12149\/revisions\/12163"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/12152"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=12149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=12149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=12149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}