{"id":11943,"date":"2023-10-30T09:20:50","date_gmt":"2023-10-30T02:20:50","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=11943"},"modified":"2023-10-30T09:20:50","modified_gmt":"2023-10-30T02:20:50","slug":"self-service-la-gi","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/self-service-la-gi\/","title":{"rendered":"Self Service l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 \u1ee8ng d\u1ee5ng c\u1ee7a Self Service trong kinh doanh"},"content":{"rendered":"<p><strong>Kh\u00e1ch h\u00e0ng ng\u00e0y \u0111\u1ec1u \u01b0a chu\u1ed9ng nh\u1eefng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y l\u00e0 ti\u1ec1n \u0111\u1ec1 cho vi\u1ec7c ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh Self Service. V\u1eady, Self Service l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 \u1ee9ng d\u1ee5ng c\u1ee7a Self Service trong kinh doanh nh\u01b0 th\u1ebf n\u00e0o? C\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee AI<\/a> t\u00ecm hi\u1ec3u chi ti\u1ebft th\u00f4ng qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/self-service-la-gi\/#Tim_hieu_ve_Self_Service\" >T\u00ecm hi\u1ec3u v\u1ec1 Self Service<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/self-service-la-gi\/#Self_Service_la_gi\" >Self Service l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/self-service-la-gi\/#Nganh_nghe_nao_hien_nay_dang_ung_dung_Self_Service\" >Ng\u00e0nh ngh\u1ec1 n\u00e0o hi\u1ec7n nay \u0111ang \u1ee9ng d\u1ee5ng Self Service<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/self-service-la-gi\/#Loi_ich_khi_ung_dung_Self_Service_la_gi\" >L\u1ee3i \u00edch khi \u1ee9ng d\u1ee5ng Self Service l\u00e0 g\u00ec?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/self-service-la-gi\/#Doi_voi_doanh_nghiep\" >\u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/self-service-la-gi\/#Doi_voi_khach_hang\" >\u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/self-service-la-gi\/#Cac_giai_phap_Digital_Self_Service_hien_nay\" >C\u00e1c gi\u1ea3i ph\u00e1p Digital Self Service hi\u1ec7n nay<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Tim_hieu_ve_Self_Service\"><\/span>T\u00ecm hi\u1ec3u v\u1ec1 Self Service<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Self_Service_la_gi\"><\/span><strong>Self Service l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Self Service, hay &#8220;D\u1ecbch v\u1ee5 t\u1ef1 ph\u1ee5c v\u1ee5,&#8221; l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p cung c\u1ea5p s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can thi\u1ec7p tr\u1ef1c ti\u1ebfp c\u1ee7a nh\u00e2n vi\u00ean. Thay v\u00ec t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi, kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c thi\u1ebft b\u1ecb ho\u1eb7c \u1ee9ng d\u1ee5ng t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 ho\u1eb7c giao d\u1ecbch. C\u00e1c \u1ee9ng d\u1ee5ng Self Service th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a \u0111\u1ec3 t\u1ea1o tr\u1ea3i nghi\u1ec7m thu\u1eadn ti\u1ec7n v\u00e0 nhanh ch\u00f3ng cho kh\u00e1ch h\u00e0ng, gi\u00fap h\u1ecd qu\u1ea3n l\u00fd v\u00e0 ti\u1ebfp c\u1eadn th\u00f4ng tin ho\u1eb7c d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng<\/p>\n<figure id=\"attachment_11948\" aria-describedby=\"caption-attachment-11948\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11948 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-la-gi.jpg\" alt=\"D\u1ecbch v\u1ee5 t\u1ef1 ph\u1ee5c v\u1ee5 Self Service\" width=\"768\" height=\"427\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-la-gi.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-la-gi-719x400.jpg 719w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-11948\" class=\"wp-caption-text\">D\u1ecbch v\u1ee5 t\u1ef1 ph\u1ee5c v\u1ee5 Self Service<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Nganh_nghe_nao_hien_nay_dang_ung_dung_Self_Service\"><\/span>Ng\u00e0nh ngh\u1ec1 n\u00e0o hi\u1ec7n nay \u0111ang \u1ee9ng d\u1ee5ng Self Service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sau khi t\u00ecm hi\u1ec3u Self Service l\u00e0 g\u00ec? V\u1eady ng\u00e0nh ngh\u1ec1 n\u00e0o \u0111ang \u1ee9ng d\u1ee5ng lo\u1ea1i h\u00ecnh d\u1ecbch v\u1ee5 n\u00e0y? Ch\u00fang ta c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn c\u00e1c ng\u00e0nh ti\u00eau bi\u1ec3u \u0111ang \u1ee9ng d\u1ee5ng th\u00e0nh c\u00f4ng sau:<\/p>\n<ul>\n<li><strong>F&amp;B (Th\u1ef1c ph\u1ea9m v\u00e0 \u0110\u1ed3 u\u1ed1ng)<\/strong><\/li>\n<\/ul>\n<p>Nh\u00e0 h\u00e0ng v\u00e0 qu\u00e1n cafe c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c m\u00e1y \u0111\u1eb7t h\u00e0ng t\u1ef1 \u0111\u1ed9ng ho\u1eb7c \u1ee9ng d\u1ee5ng \u0111\u1eb7t m\u00f3n tr\u1ef1c tuy\u1ebfn \u0111\u1ec3 kh\u00e1ch h\u00e0ng t\u1ef1 l\u1ef1a ch\u1ecdn v\u00e0 \u0111\u1eb7t m\u00f3n m\u00ecnh mu\u1ed1n, gi\u00fap gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 t\u1ed1i \u01b0u h\u00f3a qu\u00e1 tr\u00ecnh \u0111\u1eb7t h\u00e0ng. M\u1ed9t trong s\u1ed1 nh\u1eefng n\u01a1i \u00e1p d\u1ee5ng ph\u1ed5 bi\u1ebfn lo\u1ea1i h\u00ecnh self service trong l\u0129nh v\u1ef1c F&amp;B t\u1ea1i Vi\u1ec7t Nam hi\u1ec7n nay l\u00e0 c\u00e1c c\u1eeda h\u00e0ng b\u00e1n \u0111\u1ed3 \u0103n nhanh v\u00e0 si\u00eau th\u1ecb.<\/p>\n<figure id=\"attachment_11949\" aria-describedby=\"caption-attachment-11949\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11949 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-trong-nganh-fb.jpg\" alt=\"Ng\u00e0nh F&amp;B \u0111ang t\u00edch c\u1ef1c \u1ee9ng d\u1ee5ng d\u1ecbch v\u1ee5 self service\" width=\"768\" height=\"481\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-trong-nganh-fb.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-trong-nganh-fb-639x400.jpg 639w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-11949\" class=\"wp-caption-text\">Ng\u00e0nh F&amp;B \u0111ang t\u00edch c\u1ef1c \u1ee9ng d\u1ee5ng d\u1ecbch v\u1ee5 self service<\/figcaption><\/figure>\n<ul>\n<li><strong>C\u00f4ng ngh\u1ec7 th\u00f4ng tin<\/strong><\/li>\n<\/ul>\n<p>C\u00e1c c\u00f4ng ty c\u00f4ng ngh\u1ec7 th\u00f4ng tin c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng Self Service \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt th\u00f4ng qua trang web t\u1ef1 ph\u1ee5c v\u1ee5 ho\u1eb7c h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1, cung c\u1ea5p h\u01b0\u1edbng d\u1eabn v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt.<\/p>\n<ul>\n<li><strong>T\u00e0i ch\u00ednh v\u00e0 Ng\u00e2n h\u00e0ng<\/strong><\/li>\n<\/ul>\n<p>Ng\u00e0nh t\u00e0i ch\u00ednh s\u1eed d\u1ee5ng Self Service trong c\u00e1c m\u00e1y ATM \u0111\u1ec3 cho ph\u00e9p kh\u00e1ch h\u00e0ng r\u00fat ti\u1ec1n, ki\u1ec3m tra s\u1ed1 d\u01b0 v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch t\u00e0i ch\u00ednh m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn ng\u00e2n h\u00e0ng. C\u00e1c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng c\u0169ng cho ph\u00e9p kh\u00e1ch h\u00e0ng qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n v\u00e0 th\u1ef1c hi\u1ec7n chuy\u1ec3n ti\u1ec1n t\u1ef1 \u0111\u1ed9ng.<\/p>\n<ul>\n<li><strong>V\u1eadn t\u1ea3i v\u00e0 H\u00e0ng kh\u00f4ng<\/strong><\/li>\n<\/ul>\n<p>H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1eb7t v\u00e9 m\u00e1y bay, ki\u1ec3m tra th\u00f4ng tin chuy\u1ebfn bay, v\u00e0 t\u1ef1 l\u00e0m th\u1ee7 t\u1ee5c l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a ng\u00e0nh v\u1eadn t\u1ea3i v\u00e0 h\u00e0ng kh\u00f4ng, gi\u00fap h\u00e0nh kh\u00e1ch qu\u1ea3n l\u00fd l\u1ecbch tr\u00ecnh c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng.<\/p>\n<figure id=\"attachment_11950\" aria-describedby=\"caption-attachment-11950\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11950 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-jpg.jpg\" alt=\"D\u1ecbch v\u1ee5 Self Service t\u1ea1i c\u00e1c s\u00e2n bay\" width=\"768\" height=\"461\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-jpg.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-jpg-666x400.jpg 666w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-11950\" class=\"wp-caption-text\">D\u1ecbch v\u1ee5 Self Service t\u1ea1i c\u00e1c s\u00e2n bay<\/figcaption><\/figure>\n<ul>\n<li><strong>B\u00e1n l\u1ebb<\/strong><\/li>\n<\/ul>\n<p>C\u00e1c c\u1eeda h\u00e0ng b\u00e1n l\u1ebb th\u01b0\u1eddng s\u1eed d\u1ee5ng m\u00e1y thanh to\u00e1n t\u1ef1 \u0111\u1ed9ng v\u00e0 h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1eb7t h\u00e0ng \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng thanh to\u00e1n v\u00e0 \u0111\u1eb7t h\u00e0ng m\u1ed9t c\u00e1ch thu\u1eadn ti\u1ec7n.<\/p>\n<ul>\n<li><strong>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn<\/strong><\/li>\n<\/ul>\n<p>C\u00e1c trang web v\u00e0 \u1ee9ng d\u1ee5ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u00ecm ki\u1ebfm th\u00f4ng tin, g\u1eedi y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3, v\u00e0 t\u1ef1 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd m\u00e0 kh\u00f4ng c\u1ea7n li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3.<\/p>\n<p>Ngo\u00e0i ra, c\u00e1c ng\u00e0nh ngh\u1ec1 kh\u00e1c c\u0169ng c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng Self Service \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a qu\u00e1 tr\u00ecnh ph\u1ee5c v\u1ee5. S\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa Self Service v\u00e0 c\u00f4ng ngh\u1ec7 AI \u0111\u00e3 m\u1edf ra nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m d\u1ef1a tr\u00ean m\u00e1y m\u00f3c v\u00e0 n\u00e2ng cao s\u1ef1 tho\u1ea3i m\u00e1i v\u00e0 t\u1ef1 ch\u1ee7 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Loi_ich_khi_ung_dung_Self_Service_la_gi\"><\/span>L\u1ee3i \u00edch khi \u1ee9ng d\u1ee5ng Self Service l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Doi_voi_doanh_nghiep\"><\/span><strong>\u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh:<\/strong> Self Service gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m \u0111\u00e1ng k\u1ec3 chi ph\u00ed nh\u00e2n s\u1ef1 b\u1edfi nh\u1eefng t\u00e1c v\u1ee5 \u0111\u01a1n gi\u1ea3n \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3m t\u1ea3i v\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n m\u00e0 kh\u00f4ng c\u1ea7n tr\u1ee3 gi\u00fap.<\/p>\n<p><strong>N\u00e2ng cao n\u0103ng su\u1ea5t:<\/strong> Self Service gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, lo\u1ea1i b\u1ecf y\u1ebfu t\u1ed1 c\u1ea3m x\u00fac chi ph\u1ed1i v\u00e0 cung c\u1ea5p kh\u1ea3 n\u0103ng x\u1eed l\u00fd nhanh ch\u00f3ng, \u1ed5n \u0111\u1ecbnh h\u01a1n.<\/p>\n<p><strong>C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/strong> Self Service \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi thao t\u00e1c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ch\u00ednh x\u00e1c d\u1ef1a tr\u00ean t\u00f9y ch\u1ecdn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng tin \u0111\u01b0\u1ee3c truy xu\u1ea5t t\u1eeb c\u01a1 s\u1edf d\u1eef li\u1ec7u \u0111\u00e3 \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 d\u1ec5 d\u00e0ng t\u00ecm ki\u1ebfm th\u00f4ng tin m\u00e0 h\u1ecd c\u1ea7n. Hi\u1ec7u qu\u1ea3 c\u1ee7a h\u1ec7 th\u1ed1ng l\u01b0u tr\u1eef d\u1eef li\u1ec7u c\u0169ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n.<\/p>\n<p><strong>D\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng m\u1ecdi \u0111\u1ecba \u0111i\u1ec3m:<\/strong> Self Service cho ph\u00e9p \u0111\u00e1p \u1ee9ng nhu c\u1ea7u m\u1ecdi l\u00fac m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 tham gia c\u1ee7a con ng\u01b0\u1eddi. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch trong c\u00e1c ng\u00e0nh ngh\u1ec1 \u0111\u00f2i h\u1ecfi ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c v\u00e0o ban \u0111\u00eam ho\u1eb7c khi doanh nghi\u1ec7p ph\u1ee5c v\u1ee5 nhi\u1ec1u qu\u1ed1c gia, t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u00e0 t\u1ea1o s\u1ef1 \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p><strong>Gia t\u0103ng h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u:<\/strong> Tri\u1ec3n khai gi\u1ea3i ph\u00e1p Self Service gi\u00fap gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. \u0110\u1ed3ng th\u1eddi c\u00f2n gi\u00fap gi\u00e1n ti\u1ebfp c\u1ea3i thi\u1ec7n h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Doi_voi_khach_hang\"><\/span><strong>\u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>B\u00ean c\u1ea1nh c\u00e1c l\u1ee3i \u00edch quan tr\u1ecdng d\u00e0nh cho doanh nghi\u1ec7p, Self Service c\u00f2n cung c\u1ea5p m\u1ed9t lo\u1ea1t nh\u1eefng ti\u1ec7n \u00edch h\u1ea5p d\u1eabn cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, trong \u0111\u00f3 c\u00f3:<\/p>\n<p><strong>Giao d\u1ecbch nhanh ch\u00f3ng v\u00e0 ti\u1ec7n l\u1ee3i:<\/strong> Kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n giao d\u1ecbch m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 ti\u1ec7n l\u1ee3i m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i ch\u1edd \u0111\u1ee3i.<\/p>\n<p><strong>Kh\u1ea3 n\u0103ng giao d\u1ecbch 24\/7 \u1edf m\u1ecdi n\u01a1i:<\/strong> Self Service cho ph\u00e9p kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n giao d\u1ecbch v\u00e0 truy c\u1eadp d\u1ecbch v\u1ee5 m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i, k\u1ec3 c\u1ea3 v\u00e0o c\u00e1c khung gi\u1edd b\u00ecnh th\u01b0\u1eddng ho\u1eb7c ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c.<\/p>\n<p><strong>Lo\u1ea1i b\u1ecf th\u1eddi gian ch\u1edd \u0111\u1ee3i:<\/strong> Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111\u1ee3i l\u00e2u ho\u1eb7c ch\u1edd trong h\u00e0ng \u0111\u1ee3i \u0111\u1ec3 nh\u1eadn s\u1ef1 h\u1ed7 tr\u1ee3 ho\u1eb7c th\u1ef1c hi\u1ec7n giao d\u1ecbch.<\/p>\n<p><strong>Tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n:<\/strong> Self Service \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c v\u00e0 th\u1ed1ng nh\u1ea5t trong c\u00e1ch d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p, gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n v\u00e0 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cac_giai_phap_Digital_Self_Service_hien_nay\"><\/span>C\u00e1c gi\u1ea3i ph\u00e1p Digital Self Service hi\u1ec7n nay<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>FAQ \u2013 Trang c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/strong><\/li>\n<\/ul>\n<p>C\u00e1c trang FAQ l\u00e0 m\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c t\u1ef1 ph\u1ee5c v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 l\u00e2u \u0111\u1eddi v\u00e0 ph\u1ed5 bi\u1ebfn nh\u1ea5t. Ch\u00fang gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u01a1 b\u1ea3n v\u00e0 cung c\u1ea5p th\u00f4ng tin d\u1ec5 d\u00e0ng tra c\u1ee9u. \u0110\u1ed3ng th\u1eddi, c\u00e1c trang FAQ c\u0169ng c\u00f3 l\u1ee3i cho SEO, gi\u00fap c\u1ea3i thi\u1ec7n t\u00ecm ki\u1ebfm tr\u00ean trang web.<\/p>\n<figure id=\"attachment_11946\" aria-describedby=\"caption-attachment-11946\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11946 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-FAQ.jpg\" alt=\"Digital self service d\u1ea1ng FAQ\" width=\"768\" height=\"403\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-FAQ.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/self-service-FAQ-762x400.jpg 762w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-11946\" class=\"wp-caption-text\">Digital self service d\u1ea1ng FAQ<\/figcaption><\/figure>\n<ul>\n<li><strong>Knowledge base \u2013 Trang c\u01a1 s\u1edf ki\u1ebfn th\u1ee9c<\/strong><\/li>\n<\/ul>\n<p>Trang c\u01a1 s\u1edf ki\u1ebfn th\u1ee9c l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p thay th\u1ebf ho\u1eb7c b\u1ed5 sung cho FAQ. Ch\u00fang cho ph\u00e9p t\u00ecm ki\u1ebfm th\u00f4ng tin b\u1eb1ng ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, gi\u00fap ng\u01b0\u1eddi d\u00f9ng t\u00ecm th\u1ea5y c\u00e2u tr\u1ea3 l\u1eddi d\u1ec5 d\u00e0ng h\u01a1n. M\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd tri th\u1ee9c xu\u1ea5t s\u1eafc \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin \u0111\u00e1ng tin c\u1eady, gi\u00fap kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean \u0111\u1ec1u truy c\u1eadp v\u00e0o m\u1ed9t ngu\u1ed3n th\u00f4ng tin th\u1ed1ng nh\u1ea5t.<\/p>\n<ul>\n<li><strong>\u1ee8ng d\u1ee5ng di \u0111\u1ed9ng<\/strong><\/li>\n<\/ul>\n<p>\u1ee8ng d\u1ee5ng di \u0111\u1ed9ng Digital Self Service l\u00e0 m\u1ed9t v\u00ed d\u1ee5 ph\u1ed5 bi\u1ebfn, cho ph\u00e9p kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 nh\u01b0 \u0111\u1eb7t xe, \u0111\u00e1nh gi\u00e1 t\u00e0i x\u1ebf, xem l\u1ecbch s\u1eed \u0111\u1eb7t xe v\u00e0 th\u1eadm ch\u00ed thanh to\u00e1n tr\u1ef1c ti\u1ebfp qua \u1ee9ng d\u1ee5ng. Cho nh\u1eefng ng\u01b0\u1eddi c\u1ea7n h\u1ed7 tr\u1ee3, th\u01b0\u1eddng c\u00f3 s\u1eb5n trang FAQ ho\u1eb7c c\u00e1c t\u00f9y ch\u1ecdn li\u00ean h\u1ec7.<\/p>\n<ul>\n<li><strong>C\u1ed5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/strong><\/li>\n<\/ul>\n<p>C\u1ed5ng th\u00f4ng tin n\u00e0y c\u00f3 th\u1ec3 t\u00edch h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c t\u00ednh n\u0103ng \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean v\u00e0 b\u1ed5 sung v\u1edbi video h\u01b0\u1edbng d\u1eabn, quy\u1ec1n truy c\u1eadp v\u00e0o t\u00e0i li\u1ec7u quan tr\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ed d\u1ee5, c\u1ed5ng t\u1ef1 ph\u1ee5c v\u1ee5 c\u1ee7a m\u1ed9t c\u00f4ng ty d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh \u0111\u1ea7y \u0111\u1ee7 c\u00f3 th\u1ec3 cho ph\u00e9p kh\u00e1ch h\u00e0ng thanh to\u00e1n ho\u00e1 \u0111\u01a1n, in th\u1ebb b\u1ea3o hi\u1ec3m, \u0111\u0103ng k\u00fd th\u1ebf ch\u1ea5p, ki\u1ec3m tra t\u00ecnh tr\u1ea1ng y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng v\u00e0 nhi\u1ec1u t\u00ednh n\u0103ng kh\u00e1c.<\/p>\n<ul>\n<li><strong>T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng<\/strong><\/li>\n<\/ul>\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong m\u1ecdi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p l\u1edbn ho\u1eb7c chu\u1ed7i c\u1eeda h\u00e0ng, d\u1ecbch v\u1ee5 hay nh\u00e0 h\u00e0ng,&#8230; n\u01a1i qu\u1ea3n l\u00fd l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng qu\u00e1 tr\u00ecnh n\u00e0y di\u1ec5n ra m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 hi\u1ec7u qu\u1ea3, vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng l\u00e0 c\u1ea7n thi\u1ebft.<\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i h\u1ec7 th\u1ed1ng Self Service, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng g\u1ecdi \u0111i\u1ec7n t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. Vbee AI l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb ti\u00ean phong trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng, c\u00f4ng ngh\u1ec7 IVR c\u1ee7a Vbee AI, c\u00f3 th\u1ec3 l\u00e0 l\u1ef1a ch\u1ecdn t\u1ed1i \u01b0u cho doanh nghi\u1ec7p, gi\u00fap t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t c\u1ee7a T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng v\u00e0 h\u01b0\u1edbng t\u1edbi m\u00f4 h\u00ecnh Self Service to\u00e0n di\u1ec7n.<\/span><\/p>\n<p>Trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a <a href=\"https:\/\/vbee.ai\/aicall\">T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng AICall<\/a> c\u1ee7a Vbee AI, h\u1ec7 th\u1ed1ng IVR \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng. N\u00f3 gi\u00fap t\u1ef1 \u0111\u1ed9ng ph\u00e2n lo\u1ea1i v\u00e0 chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi d\u1ef1a tr\u00ean l\u1ef1a ch\u1ecdn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c ph\u00edm b\u1ea5m c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ebfn c\u00e1c b\u1ed9 ph\u1eadn ho\u1eb7c nh\u00e2n vi\u00ean c\u00f3 k\u1ef9 n\u0103ng ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. Nh\u1edd \u0111\u00f3, gi\u00fap kh\u00e1ch h\u00e0ng t\u1ef1 ph\u1ee5c v\u1ee5 v\u00e0 nhanh ch\u00f3ng t\u00ecm ki\u1ebfm th\u00f4ng tin m\u00e0 h\u1ecd c\u1ea7n, l\u00e0m gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd. \u0110\u1ed3ng th\u1eddi, doanh nghi\u1ec7p c\u0169ng c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m chi ph\u00ed v\u1eadn h\u00e0nh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<figure id=\"attachment_11951\" aria-describedby=\"caption-attachment-11951\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11951 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/Tong-dai-tu-dong-Ai-Call-Vbee-AI.png\" alt=\"T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng Vbee AICall\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/Tong-dai-tu-dong-Ai-Call-Vbee-AI.png 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/Tong-dai-tu-dong-Ai-Call-Vbee-AI-600x400.png 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-11951\" class=\"wp-caption-text\">T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng Vbee AICall<\/figcaption><\/figure>\n<p>Self Service \u0111ang ng\u00e0y c\u00e0ng th\u1ecbnh h\u00e0nh \u1edf Vi\u1ec7t Nam v\u1edbi s\u1ef1 ph\u1ed5 bi\u1ebfn ng\u00e0y m\u1ed9t r\u1ed9ng r\u00e3i b\u1edfi t\u00ednh n\u0103ng c\u0169ng nh\u01b0 hi\u1ec7u qu\u1ea3 c\u1ee7a h\u1ec7 th\u1ed1ng mang l\u1ea1i. Vbee AI mong r\u1eb1ng th\u00f4ng tin trong b\u00e0i vi\u1ebft s\u1ebd gi\u00fap c\u00e1c doanh nghi\u1ec7p hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 Self Service l\u00e0 g\u00ec v\u00e0 s\u1eed d\u1ee5ng n\u00f3 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 trong ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a m\u00ecnh.<\/p>\n<ul>\n<li><strong>Ngu\u1ed3n tham kh\u1ea3o<\/strong><\/li>\n<\/ul>\n<p>Servicenow (Tham kh\u1ea3o ng\u00e0y 30\/10\/2023). C\u00f3 t\u1ea1i: <a href=\"https:\/\/www.servicenow.com\/products\/customer-service-management\/what-is-self-service.html\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.servicenow.com\/products\/customer-service-management\/what-is-self-service.html<\/a><\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;11943&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Self Service l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 \u1ee8ng d\u1ee5ng c\u1ee7a Self Service trong kinh doanh&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kh\u00e1ch h\u00e0ng ng\u00e0y \u0111\u1ec1u \u01b0a chu\u1ed9ng nh\u1eefng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y l\u00e0 ti\u1ec1n \u0111\u1ec1 cho vi\u1ec7c ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh Self Service. V\u1eady, Self Service l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 \u1ee9ng d\u1ee5ng c\u1ee7a Self Service trong kinh doanh nh\u01b0 th\u1ebf n\u00e0o? [&#8230;]\n","protected":false},"author":4,"featured_media":11947,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-11943","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/11943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=11943"}],"version-history":[{"count":8,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/11943\/revisions"}],"predecessor-version":[{"id":12630,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/11943\/revisions\/12630"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/11947"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=11943"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=11943"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=11943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}