{"id":11725,"date":"2023-10-16T10:02:52","date_gmt":"2023-10-16T03:02:52","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=11725"},"modified":"2023-10-31T15:52:51","modified_gmt":"2023-10-31T08:52:51","slug":"xay-dung-kich-ban-chatbot","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/","title":{"rendered":"03 l\u01b0u \u00fd khi x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><strong>Ng\u00e0y nay, h\u1ea7u nh\u01b0 doanh nghi\u1ec7p n\u00e0o c\u0169ng s\u1eed d\u1ee5ng AI \u0111\u00e0m tho\u1ea1i. V\u00ec v\u1eady, vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t k\u1ecbch b\u1ea3n chatbot h\u1ea5p d\u1eabn lu\u00f4n l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. V\u1edbi t\u1ed1c \u0111\u1ed9 s\u1ed1 h\u00f3a t\u0103ng v\u1ecdt, n\u00f3 \u0111\u00e3 tr\u1edf th\u00e0nh \u0111i\u1ec1u b\u1eaft bu\u1ed9c \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o n\u00ean m\u1ed9t k\u1ecbch b\u1ea3n chatbot h\u1ea5p d\u1eabn? C\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee AI<\/a> t\u00ecm hi\u1ec3u nh\u00e9!<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#The_nao_la_mot_kich_ban_chatbot\" >Th\u1ebf n\u00e0o l\u00e0 m\u1ed9t k\u1ecbch b\u1ea3n chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#Viec_nen_lam_khi_viet_kich_ban_chatbot\" >Vi\u1ec7c n\u00ean l\u00e0m khi vi\u1ebft k\u1ecbch b\u1ea3n chatbot<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#Xac_dinh_ro_rang_muc_dich_cua_chatbot\" >X\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng m\u1ee5c \u0111\u00edch c\u1ee7a chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#Xay_dung_kich_ban_chatbot_chao_mung_hap_dan\" >X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot ch\u00e0o m\u1eebng h\u1ea5p d\u1eabn<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#Thiet_ke_luong_hoi_thoai_don_gian_de_hieu\" >Thi\u1ebft k\u1ebf lu\u1ed3ng h\u1ed9i tho\u1ea1i \u0111\u01a1n gi\u1ea3n, d\u1ec5 hi\u1ec3u<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#Ca_nhan_hoa_tro_chuyen\" >C\u00e1 nh\u00e2n ho\u00e1 tr\u00f2 chuy\u1ec7n<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#Mot_so_luu_y_khi_xay_dung_kich_ban_chatbot\" >M\u1ed9t s\u1ed1 l\u01b0u \u00fd khi x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#Su_dung_nhung_cau_ngan_gon_va_don_gian\" >S\u1eed d\u1ee5ng nh\u1eefng c\u00e2u ng\u1eafn g\u1ecdn v\u00e0 \u0111\u01a1n gi\u1ea3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#Dung_de_Chatbot_cua_ban_noi_Khong\" >\u0110\u1eebng \u0111\u1ec3 Chatbot c\u1ee7a b\u1ea1n n\u00f3i Kh\u00f4ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/xay-dung-kich-ban-chatbot\/#Tranh_gui_nhung_thong_diep_lon_de_co_trai_nghiem_doc_lien_mach\" >Tr\u00e1nh g\u1eedi nh\u1eefng th\u00f4ng \u0111i\u1ec7p l\u1edbn \u0111\u1ec3 c\u00f3 tr\u1ea3i nghi\u1ec7m \u0111\u1ecdc li\u1ec1n m\u1ea1ch<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"The_nao_la_mot_kich_ban_chatbot\"><\/span>Th\u1ebf n\u00e0o l\u00e0 m\u1ed9t k\u1ecbch b\u1ea3n chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>K\u1ecbch b\u1ea3n chatbot l\u00e0 b\u1ea3n ph\u00e1c th\u1ea3o nh\u1eefng g\u00ec chatbot s\u1ebd n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng trong m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111ang di\u1ec5n ra. B\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft k\u1ebf m\u1ed9t chu\u1ed7i h\u1ed9i tho\u1ea1i \u0111\u1ec3 gi\u00fap chatbot \u0111\u01b0a ra \u0111\u1ecbnh h\u01b0\u1edbng cho kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p. Ph\u00e1c th\u1ea3o cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thay \u0111\u1ed5i b\u1ea5t c\u1ee9 l\u00fac n\u00e0o d\u1ef1a tr\u00ean hi\u1ec7u su\u1ea5t c\u1ee7a chatbot.<\/p>\n<p>C\u00e1c k\u1ecbch b\u1ea3n chatbot c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p, \u0111\u1ecbnh tuy\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u1ebfn \u0111\u00fang b\u1ed9 ph\u1eadn. Ho\u1eb7c t\u1ea1o y\u00eau c\u1ea7u cho c\u00e1c truy v\u1ea5n ph\u1ee9c t\u1ea1p, \u0111\u1eb7t l\u1ecbch h\u1eb9n, v.v. Nh\u01b0ng b\u1ea5t k\u1ec3 tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng chatbot c\u1ee7a b\u1ea1n l\u00e0 g\u00ec, b\u1ea1n c\u1ea7n l\u00e0m theo c\u00e1c m\u1eb9o c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o chatbot c\u1ee7a b\u1ea1n t\u01b0\u01a1ng t\u00e1c v\u1eeba t\u1ef1 nhi\u00ean v\u1eeba chuy\u00ean nghi\u1ec7p. N\u1ebfu b\u1ea1n ch\u01b0a bi\u1ebft vi\u1ebft k\u1ecbch b\u1ea3n chatbot th\u1ebf n\u00e0o, h\u00e3y theo d\u00f5i ph\u1ea7n ti\u1ebfp theo nh\u00e9!<\/p>\n<figure id=\"attachment_12337\" aria-describedby=\"caption-attachment-12337\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12337 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/10-2.jpg\" alt=\"Vi\u1ec7c n\u00ean l\u00e0m khi vi\u1ebft k\u1ecbch b\u1ea3n chatbot\" width=\"760\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/10-2.jpg 760w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/10-2-710x400.jpg 710w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><figcaption id=\"caption-attachment-12337\" class=\"wp-caption-text\">Vi\u1ec7c n\u00ean l\u00e0m khi vi\u1ebft k\u1ecbch b\u1ea3n chatbot<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Viec_nen_lam_khi_viet_kich_ban_chatbot\"><\/span>Vi\u1ec7c n\u00ean l\u00e0m khi vi\u1ebft k\u1ecbch b\u1ea3n chatbot<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t k\u1ecbch b\u1ea3n chatbot t\u1ed1t, b\u1ea1n c\u1ea7n c\u00f3 m\u1ed9t c\u00f4ng c\u1ee5 t\u1ea1o chatbot v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch c\u1ee7a chatbot c\u1ee7a m\u00ecnh. Khi \u0111i\u1ec1u \u0111\u00f3 \u0111\u00e3 r\u00f5 r\u00e0ng, vi\u1ec7c thi\u1ebft l\u1eadp gi\u1ecdng \u0111i\u1ec7u, k\u1ecbch b\u1ea3n v\u00e0 th\u1eadm ch\u00ed th\u00eam y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Xac_dinh_ro_rang_muc_dich_cua_chatbot\"><\/span>X\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng m\u1ee5c \u0111\u00edch c\u1ee7a chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ea7u ti\u00ean, b\u1ea1n c\u1ea7n ch\u1ecdn cho m\u00ecnh m\u1ed9t c\u00f4ng c\u1ee5 t\u1ea1o chatbot ph\u00f9 h\u1ee3p. Tr\u00ean th\u1ecb tr\u01b0\u1eddng AI c\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng c\u1ee5. T\u1ea1i Vi\u1ec7t Nam, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o n\u1ec1n t\u1ea3ng <a href=\"https:\/\/www.smartdialog.vn\/\" rel=\"nofollow noopener\" target=\"_blank\">Vbee SmartDialog<\/a>, Fchat, BotCake,.. Sau \u0111\u00f3, b\u1ea1n c\u1ea7n tr\u1ea3 l\u1eddi\u00a0 c\u00e2u h\u1ecfi nh\u01b0 &#8220;Chatbot s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng g\u00ec?&#8221; v\u00e0 &#8220;Chatbot c\u1ea7n \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nh\u1eefng nhu c\u1ea7u c\u1ee5 th\u1ec3 n\u00e0o?&#8221;. M\u1ee5c ti\u00eau n\u00e0y c\u00f3 th\u1ec3 l\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, thu th\u1eadp th\u00f4ng tin, ho\u1eb7c th\u1ef1c hi\u1ec7n giao d\u1ecbch.<\/p>\n<p>&#8211; X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3: Chatbot c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, \u0111\u1eb7t h\u00e0ng s\u1ea3n ph\u1ea9m, cung c\u1ea5p th\u00f4ng tin, ho\u1eb7c th\u1eadm ch\u00ed gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt. \u0110\u1ea3m b\u1ea3o r\u1eb1ng m\u1ee5c ti\u00eau c\u1ee7a chatbot r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3.<br \/>\n&#8211; Hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng: N\u1eafm v\u1eefng th\u00f4ng tin v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng chatbot, bao g\u1ed3m \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, s\u1edf th\u00edch, v\u00e0 nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd.<\/p>\n<figure id=\"attachment_12338\" aria-describedby=\"caption-attachment-12338\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12338 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/11-2.jpg\" alt=\"\u0110\u1ea3m b\u1ea3o r\u1eb1ng m\u1ee5c ti\u00eau c\u1ee7a chatbot r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3\" width=\"760\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/11-2.jpg 760w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/11-2-710x400.jpg 710w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><figcaption id=\"caption-attachment-12338\" class=\"wp-caption-text\">\u0110\u1ea3m b\u1ea3o r\u1eb1ng m\u1ee5c ti\u00eau c\u1ee7a chatbot r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Xay_dung_kich_ban_chatbot_chao_mung_hap_dan\"><\/span>X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot ch\u00e0o m\u1eebng h\u1ea5p d\u1eabn<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Khi ng\u01b0\u1eddi d\u00f9ng b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi chatbot, k\u1ecbch b\u1ea3n chatbot ch\u00e0o m\u1eebng l\u00e0 ph\u1ea7n quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean. C\u00e1c c\u00e2u ch\u00e0o m\u1eebng n\u00ean \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf th\u00e2n thi\u1ec7n v\u00e0 d\u1ec5 ti\u1ebfp c\u1eadn. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e2u ch\u00e0o m\u1eebng t\u1ef1 \u0111\u1ed9ng, v\u00ed d\u1ee5: &#8220;Xin ch\u00e0o! T\u00f4i l\u00e0 chatbot c\u1ee7a c\u00f4ng ty ABC. T\u00f4i c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho b\u1ea1n?&#8221;<\/p>\n<p>&#8211; T\u1ea1o m\u1ed9t l\u1eddi ch\u00e0o m\u1eebng th\u00e2n thi\u1ec7n v\u00e0 chuy\u00ean nghi\u1ec7p. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef d\u1ec5 hi\u1ec3u v\u00e0 ch\u00e0o \u0111\u00f3n ng\u01b0\u1eddi d\u00f9ng m\u1ed9t c\u00e1ch nhi\u1ec7t t\u00ecnh.<br \/>\n&#8211; Cung c\u1ea5p m\u1ed9t l\u1ef1a ch\u1ecdn ho\u1eb7c menu ban \u0111\u1ea7u \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t h\u01b0\u1edbng ho\u1eb7c ch\u1ee7 \u0111\u1ec1 ch\u00ednh \u0111\u1ec3 b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/p>\n<figure id=\"attachment_12339\" aria-describedby=\"caption-attachment-12339\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12339 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/12-2.jpg\" alt=\"K\u1ecbch b\u1ea3n ch\u00e0o m\u1eebng l\u00e0 ph\u1ea7n quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean\" width=\"760\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/12-2.jpg 760w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/12-2-710x400.jpg 710w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><figcaption id=\"caption-attachment-12339\" class=\"wp-caption-text\">K\u1ecbch b\u1ea3n ch\u00e0o m\u1eebng l\u00e0 ph\u1ea7n quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Thiet_ke_luong_hoi_thoai_don_gian_de_hieu\"><\/span>Thi\u1ebft k\u1ebf lu\u1ed3ng h\u1ed9i tho\u1ea1i \u0111\u01a1n gi\u1ea3n, d\u1ec5 hi\u1ec3u<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Lu\u1ed3ng h\u1ed9i tho\u1ea1i c\u1ee7a k\u1ecbch b\u1ea3n chatbot c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf m\u1ed9t c\u00e1ch logic v\u00e0 d\u1ec5 hi\u1ec3u \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean. S\u1eed d\u1ee5ng c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi ng\u1eafn g\u1ecdn, tr\u00e1nh s\u1ef1 ph\u1ee9c t\u1ea1p v\u00e0 tr\u00edch d\u1eabn r\u00f5 r\u00e0ng c\u00e1c l\u1ef1a ch\u1ecdn cho ng\u01b0\u1eddi d\u00f9ng. N\u1ebfu c\u1ea7n, s\u1eed d\u1ee5ng menu th\u1ea3 ho\u1eb7c c\u00e1c l\u1ef1a ch\u1ecdn d\u1ef1a tr\u00ean t\u1eeb kho\u00e1 \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn h\u1ecd.<\/p>\n<p>&#8211; S\u1eafp x\u1ebfp lu\u1ed3ng h\u1ed9i tho\u1ea1i m\u1ed9t c\u00e1ch c\u00f3 logic. B\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c c\u00e2u h\u1ecfi c\u01a1 b\u1ea3n \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<br \/>\n&#8211; S\u1eed d\u1ee5ng l\u1ef1a ch\u1ecdn ho\u1eb7c menu \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng trong c\u00e1c t\u00f9y ch\u1ecdn c\u00f3 s\u1eb5n.<\/p>\n<p>Khi c\u1ea7n, s\u1eed d\u1ee5ng tr\u00ecnh ph\u00e2n t\u00edch ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) \u0111\u1ec3 chatbot c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i t\u1ef1 nhi\u00ean h\u01a1n.<\/p>\n<figure id=\"attachment_12340\" aria-describedby=\"caption-attachment-12340\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12340 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/13-2.jpg\" alt=\"S\u1eed d\u1ee5ng c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi ng\u1eafn g\u1ecdn, tr\u00e1nh s\u1ef1 ph\u1ee9c t\u1ea1p\" width=\"760\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/13-2.jpg 760w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/13-2-710x400.jpg 710w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><figcaption id=\"caption-attachment-12340\" class=\"wp-caption-text\">S\u1eed d\u1ee5ng c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi ng\u1eafn g\u1ecdn, tr\u00e1nh s\u1ef1 ph\u1ee9c t\u1ea1p<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Ca_nhan_hoa_tro_chuyen\"><\/span>C\u00e1 nh\u00e2n ho\u00e1 tr\u00f2 chuy\u1ec7n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00e1 nh\u00e2n ho\u00e1 l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. Chatbot n\u00ean s\u1eed d\u1ee5ng t\u00ean ng\u01b0\u1eddi d\u00f9ng (n\u1ebfu c\u00f3) v\u00e0 cung c\u1ea5p th\u00f4ng tin ho\u1eb7c g\u1ee3i \u00fd d\u1ef1a tr\u00ean l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n ho\u1eb7c d\u1eef li\u1ec7u c\u00e1 nh\u00e2n (v\u1edbi s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a ng\u01b0\u1eddi d\u00f9ng). S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef th\u00e2n thi\u1ec7n v\u00e0 t\u1ef1 nhi\u00ean, tr\u00e1nh vi\u1ec7c s\u1eed d\u1ee5ng c\u1ea5u tr\u00fac m\u1ea1nh m\u1ebd hay qu\u00e1 chuy\u00ean m\u00f4n.<\/p>\n<p>&#8211; S\u1eed d\u1ee5ng t\u00ean ng\u01b0\u1eddi d\u00f9ng trong tr\u00f2 chuy\u1ec7n \u0111\u1ec3 l\u00e0m cho n\u00f3 c\u00e1 nh\u00e2n h\u00f3a h\u01a1n. V\u00ed d\u1ee5: &#8220;Xin ch\u00e0o, [t\u00ean ng\u01b0\u1eddi d\u00f9ng]! T\u00f4i c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho b\u1ea1n?&#8221;<br \/>\n&#8211; Theo d\u00f5i l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin li\u00ean quan ho\u1eb7c gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 d\u1ef1a tr\u00ean c\u00e1c tr\u00f2 chuy\u1ec7n tr\u01b0\u1edbc \u0111\u00e2y.<br \/>\n&#8211; \u0110\u1ea3m b\u1ea3o b\u1ea3o m\u1eadt v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Mot_so_luu_y_khi_xay_dung_kich_ban_chatbot\"><\/span>M\u1ed9t s\u1ed1 l\u01b0u \u00fd khi x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>B\u00e2y gi\u1edd ch\u00fang ta \u0111\u00e3 bi\u1ebft c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c nhau c\u1ea7n xem x\u00e9t khi x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot. \u0110\u1ec3 k\u1ecbch b\u1ea3n chatbot \u0111\u01b0\u1ee3c hay v\u00e0 t\u1ef1 nhi\u00ean nh\u1ea5t, ngo\u00e0i nh\u1eefng l\u1eddi khuy\u00ean \u1edf tr\u00ean, ch\u00fang ta c\u1ea7n l\u01b0u \u00fd m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 sau:<\/p>\n<figure id=\"attachment_12341\" aria-describedby=\"caption-attachment-12341\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12341 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/14-2.jpg\" alt=\"K\u1ecbch b\u1ea3n chatbot c\u1ea7n \u0111\u1ea3m b\u1ea3o m\u1ed9t v\u00e0i y\u1ebfu t\u1ed1\" width=\"760\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/14-2.jpg 760w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/14-2-710x400.jpg 710w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><figcaption id=\"caption-attachment-12341\" class=\"wp-caption-text\">K\u1ecbch b\u1ea3n chatbot c\u1ea7n \u0111\u1ea3m b\u1ea3o m\u1ed9t v\u00e0i y\u1ebfu t\u1ed1<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Su_dung_nhung_cau_ngan_gon_va_don_gian\"><\/span>S\u1eed d\u1ee5ng nh\u1eefng c\u00e2u ng\u1eafn g\u1ecdn v\u00e0 \u0111\u01a1n gi\u1ea3n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>K\u1ecbch b\u1ea3n chatot c\u1ea7n gi\u1eef c\u00e2u ng\u1eafn g\u1ecdn v\u00e0 \u0111\u01a1n gi\u1ea3n. Tr\u00e1nh nh\u1eefng cu\u1ed9c \u0111\u1ed1i tho\u1ea1i d\u00e0i d\u00f2ng v\u00ec ch\u00fang c\u00f3 xu h\u01b0\u1edbng khi\u1ebfn kh\u00e1ch h\u00e0ng ch\u00e1n n\u1ea3n trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 v\u00e0 th\u1eadm ch\u00ed c\u00f3 th\u1ec3 khi\u1ebfn h\u1ecd t\u1ee9c gi\u1eadn l\u00fac \u0111\u1ea7u.<\/p>\n<p>Qu\u00e1 nhi\u1ec1u cu\u1ed9c \u0111\u1ed1i tho\u1ea1i t\u1eeb m\u1ed9t \u0111\u1ea7u c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng cho\u00e1ng ng\u1ee3p. H\u00e3y th\u1eed tr\u00e1nh \u0111i\u1ec1u n\u00e0y v\u00e0 thi\u1ebft k\u1ebf c\u00e1c t\u1eadp l\u1ec7nh chatbot trong \u0111\u00f3 b\u1ea1n cho kh\u00e1ch h\u00e0ng m\u1ed9t ch\u00fat th\u1eddi gian \u0111\u1ec3 tr\u1ea3 l\u1eddi m\u1ed9t c\u00e2u h\u1ecfi t\u1eeb cu\u1ed1i chatbot c\u00f9ng m\u1ed9t l\u00fac.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Dung_de_Chatbot_cua_ban_noi_Khong\"><\/span>\u0110\u1eebng \u0111\u1ec3 Chatbot c\u1ee7a b\u1ea1n n\u00f3i Kh\u00f4ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u201cKh\u00f4ng\u201d l\u00e0 m\u1ed9t t\u1eeb nh\u1ecf nh\u01b0ng l\u1ea1i c\u00f3 t\u00e1c d\u1ee5ng kh\u00e1 l\u1edbn \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. Th\u1eddi \u0111i\u1ec3m b\u1ea1n n\u00f3i kh\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd ng\u0103n c\u1ea3n h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p t\u1eeb doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ngay l\u1eadp t\u1ee9c. \u0110i\u1ec1u n\u00e0y \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng ti\u00eau c\u1ef1c v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n (kh\u00f4ng ph\u1ea3i chatbot c\u1ee7a b\u1ea1n) v\u00e0 c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch h\u1ecd chuy\u1ec3n sang \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh \u0111\u1ec3 c\u00f3 gi\u1ea3i ph\u00e1p.<\/p>\n<figure id=\"attachment_12342\" aria-describedby=\"caption-attachment-12342\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12342 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/15-2.jpg\" alt=\"\u201cKh\u00f4ng\u201d l\u00e0 m\u1ed9t t\u1eeb nh\u1ecf nh\u01b0ng l\u1ea1i c\u00f3 t\u00e1c d\u1ee5ng kh\u00e1 l\u1edbn \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng\" width=\"760\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/15-2.jpg 760w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/15-2-710x400.jpg 710w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><figcaption id=\"caption-attachment-12342\" class=\"wp-caption-text\">\u201cKh\u00f4ng\u201d l\u00e0 m\u1ed9t t\u1eeb nh\u1ecf nh\u01b0ng l\u1ea1i c\u00f3 t\u00e1c d\u1ee5ng kh\u00e1 l\u1edbn \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Tranh_gui_nhung_thong_diep_lon_de_co_trai_nghiem_doc_lien_mach\"><\/span>Tr\u00e1nh g\u1eedi nh\u1eefng th\u00f4ng \u0111i\u1ec7p l\u1edbn \u0111\u1ec3 c\u00f3 tr\u1ea3i nghi\u1ec7m \u0111\u1ecdc li\u1ec1n m\u1ea1ch<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nh\u1eefng c\u00e2u d\u00e0i lu\u00f4n khi\u1ebfn ng\u01b0\u1eddi \u0111\u1ecdc m\u1ec7t m\u1ecfi v\u00e0 ch\u00e1n n\u1ea3n. V\u00ed d\u1ee5, b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o n\u1ebfu \u0111\u1ecdc \u0111\u01b0\u1ee3c m\u1ed9t \u0111o\u1ea1n gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m nh\u01b0 th\u1ebf n\u00e0y:<\/p>\n<p>\u201cVbee AI l\u00e0 h\u1ec7 sinh th\u00e1i h\u1ed9i tho\u1ea1i d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (Vbee Conversational AI Ecosystem), gi\u00fap c\u00e1c doanh nghi\u1ec7p c\u00e1ch m\u1ea1ng h\u00f3a, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean tr\u00ean k\u00eanh tho\u1ea1i v\u00e0 c\u00e1c k\u00eanh s\u1ed1 kh\u00e1c. H\u1ec7 sinh th\u00e1i AI h\u1ed9i tho\u1ea1i c\u1ee7a Vbee \u0111\u00e3 gi\u00fap giao ti\u1ebfp gi\u1eefa ng\u01b0\u1eddi &#8211; m\u00e1y tr\u1edf n\u00ean d\u1ec5 d\u00e0ng th\u00f4ng qua ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean. V\u1edbi b\u1ed9 ba gi\u1ea3i ph\u00e1p Vbee AIVoice, Vbee AICall, Vbee SmartDialog, Vbee AI m\u1edf ra m\u1ed9t k\u1ef7 nguy\u00ean s\u1ed1 v\u1ec1 h\u1ed9i tho\u1ea1i gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c c\u00f4ng vi\u1ec7c mang t\u00ednh th\u1ee7 c\u00f4ng nh\u01b0 thu \u00e2m, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u1ed5ng \u0111\u00e0i,&#8230; \u201d<\/p>\n<p>Qu\u00e1 d\u00e0i \u0111\u00fang kh\u00f4ng? B\u1ea1n c\u1ea7n c\u00f3 nh\u1eefng tin nh\u1eafn nhanh v\u00e0 ng\u1eafn \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 kh\u00f4ng gian v\u00e0 th\u1eddi gian \u0111\u1ec3 n\u00f3i v\u1ec1 m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd. Nh\u01b0 b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y, Nh\u00f3m Sheetz \u0111ang k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n (theo c\u00e1ch t\u1ed1t) v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd b\u1eb1ng nh\u1eefng c\u00e2u n\u00f3i nhanh ch\u00f3ng v\u00e0 h\u1ea5p d\u1eabn. \u0110\u00f3 c\u0169ng l\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a b\u1ea1n khi thi\u1ebft k\u1ebf t\u1eadp l\u1ec7nh chatbot.<\/p>\n<figure id=\"attachment_12343\" aria-describedby=\"caption-attachment-12343\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12343 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/16-2.jpg\" alt=\"Nh\u1eefng c\u00e2u d\u00e0i lu\u00f4n khi\u1ebfn ng\u01b0\u1eddi \u0111\u1ecdc m\u1ec7t m\u1ecfi v\u00e0 ch\u00e1n n\u1ea3n\" width=\"760\" height=\"428\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/16-2.jpg 760w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/10\/16-2-710x400.jpg 710w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><figcaption id=\"caption-attachment-12343\" class=\"wp-caption-text\">Nh\u1eefng c\u00e2u d\u00e0i lu\u00f4n khi\u1ebfn ng\u01b0\u1eddi \u0111\u1ecdc m\u1ec7t m\u1ecfi v\u00e0 ch\u00e1n n\u1ea3n<\/figcaption><\/figure>\n<p><strong>K\u1ecbch b\u1ea3n chatbot<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh tr\u1ef1c ti\u1ebfp \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Trong v\u00e0i n\u0103m qua, h\u00e0ng ngh\u00ecn doanh nghi\u1ec7p \u0111\u00e3 th\u00eam Chatbot v\u00e0o trang web c\u1ee7a h\u1ecd. M\u1ed9t Chatbot th\u00e0nh c\u00f4ng c\u00f3 th\u1ec3 thu h\u00fat kh\u00e1ch truy c\u1eadp 24\/7 \u0111\u1ec3 gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn, t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, cung c\u1ea5p h\u1ed7 tr\u1ee3 v\u00e0 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n con ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh.<\/p>\n<p><strong>Ngu\u1ed3n tham kh\u1ea3o:<\/strong><\/p>\n<ul>\n<li>Konverse, The Do\u2019s And Don\u2019ts Of AI Chatbot Script Writing, [online] konverse.ai. C\u00f3 t\u1ea1i: https:\/\/www.konverse.ai\/blog\/dos-and-donts-ai-chatbot-script<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;11725&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;03 l\u01b0u \u00fd khi x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ng\u00e0y nay, h\u1ea7u nh\u01b0 doanh nghi\u1ec7p n\u00e0o c\u0169ng s\u1eed d\u1ee5ng AI \u0111\u00e0m tho\u1ea1i. V\u00ec v\u1eady, vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t k\u1ecbch b\u1ea3n chatbot h\u1ea5p d\u1eabn lu\u00f4n l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. V\u1edbi t\u1ed1c \u0111\u1ed9 s\u1ed1 h\u00f3a t\u0103ng v\u1ecdt, n\u00f3 \u0111\u00e3 tr\u1edf th\u00e0nh \u0111i\u1ec1u b\u1eaft bu\u1ed9c \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch [&#8230;]\n","protected":false},"author":5,"featured_media":12336,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-11725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/11725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=11725"}],"version-history":[{"count":4,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/11725\/revisions"}],"predecessor-version":[{"id":12749,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/11725\/revisions\/12749"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/12336"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=11725"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=11725"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=11725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}