{"id":10865,"date":"2023-10-22T08:00:26","date_gmt":"2023-10-22T01:00:26","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=10865"},"modified":"2023-10-19T13:38:31","modified_gmt":"2023-10-19T06:38:31","slug":"cach-quan-ly-telesale","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/cach-quan-ly-telesale\/","title":{"rendered":"C\u00e1ch qu\u1ea3n l\u00fd telesale chuy\u00ean nghi\u1ec7p, hi\u1ec7u qu\u1ea3"},"content":{"rendered":"<p><strong>Telesale l\u00e0 xu h\u01b0\u1edbng \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng hi\u1ec7n nay \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 b\u00e1n h\u00e0ng. Tuy nhi\u00ean, c\u00e1ch qu\u1ea3n l\u00fd telesale hi\u1ec7u qu\u1ea3 th\u1ebf n\u00e0o l\u1ea1i khi\u1ebfn kh\u00f4ng \u00edt doanh nghi\u1ec7p \u0111au \u0111\u1ea7u. C\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee.ai<\/a> t\u00ecm hi\u1ec3u ngay m\u1ed9t s\u1ed1 c\u00e1ch qu\u1ea3n l\u00fd sau \u0111\u00e2y nh\u00e9. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/cach-quan-ly-telesale\/#Goi_y_mot_so_cach_quan_ly_telesale_cho_doanh_nghiep\" >G\u1ee3i \u00fd m\u1ed9t s\u1ed1 c\u00e1ch qu\u1ea3n l\u00fd telesale cho doanh nghi\u1ec7p<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/cach-quan-ly-telesale\/#Dat_muc_tieu_cong_viec_va_tao_lap_mot_quy_chuan_lam_viec_chung\" >\u0110\u1eb7t m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c v\u00e0 t\u1ea1o l\u1eadp m\u1ed9t quy chu\u1ea9n l\u00e0m vi\u1ec7c chung<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/cach-quan-ly-telesale\/#Phan_chia_nhiem_vu_cho_tung_ca_nhan_%E2%80%93_cach_quan_ly_telesale_hieu_qua\" >Ph\u00e2n chia nhi\u1ec7m v\u1ee5 cho t\u1eebng c\u00e1 nh\u00e2n &#8211; c\u00e1ch qu\u1ea3n l\u00fd telesale hi\u1ec7u qu\u1ea3<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/cach-quan-ly-telesale\/#Thiet_lap_kich_ban_telesale\" >Thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n telesale<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/cach-quan-ly-telesale\/#Dao_tao_ky_nang_nghiep_vu_cho_doi_ngu_telesale\" >\u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng nghi\u1ec7p v\u1ee5 cho \u0111\u1ed9i ng\u0169 telesale<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/cach-quan-ly-telesale\/#Cach_quan_ly_telesale_thong_qua_viec_kiem_soat_chat_luong_cuoc_goi\" >C\u00e1ch qu\u1ea3n l\u00fd telesale th\u00f4ng qua vi\u1ec7c ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/cach-quan-ly-telesale\/#Do_luong_danh_gia_hieu_qua_telesale\" >\u0110o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 telesale<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/cach-quan-ly-telesale\/#Giai_phap_quan_ly_telesale_hieu_qua_voi_phan_mem_tong_dai_ao_Vbee_AICall\" >Gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd telesale hi\u1ec7u qu\u1ea3 v\u1edbi ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u1ea3o Vbee AICall<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Goi_y_mot_so_cach_quan_ly_telesale_cho_doanh_nghiep\"><\/span>G\u1ee3i \u00fd m\u1ed9t s\u1ed1 c\u00e1ch qu\u1ea3n l\u00fd telesale cho doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Telesale l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p. Tuy nhi\u00ean, \u0111\u1ec3 telesale ph\u00e1t huy h\u1ebft kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh, doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng qu\u00e1 tr\u00ecnh ph\u00f9 h\u1ee3p.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch qu\u1ea3n l\u00fd telesale b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Dat_muc_tieu_cong_viec_va_tao_lap_mot_quy_chuan_lam_viec_chung\"><\/span>\u0110\u1eb7t m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c v\u00e0 t\u1ea1o l\u1eadp m\u1ed9t quy chu\u1ea9n l\u00e0m vi\u1ec7c chung<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Tr\u01b0\u1edbc h\u1ebft, \u0111\u1ec3 qu\u1ea3n l\u00fd telesale, b\u1ea1n c\u1ea7n \u0111\u01b0a ra c\u00e1c m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng cho b\u1ed9 ph\u1eadn c\u1ee7a m\u00ecnh. C\u00e1c m\u1ee5c ti\u00eau n\u00e0y n\u00ean \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau chung c\u1ee7a c\u00f4ng ty. B\u00ean c\u1ea1nh \u0111\u00f3 c\u0169ng c\u1ea7n t\u1ea1o l\u1eadp m\u1ed9t quy chu\u1ea9n l\u00e0m vi\u1ec7c chung, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 \u0111\u01b0\u1ee3c d\u1ec5 d\u00e0ng. Quy chu\u1ea9n l\u00e0m vi\u1ec7c n\u00ean n\u00eau ra n\u1ed9i dung c\u00f4ng vi\u1ec7c, c\u00e1ch th\u1ee9c l\u00e0m vi\u1ec7c, ch\u00ednh s\u00e1ch khen th\u01b0\u1edfng\u2026 m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng \u0111\u1ec3 c\u00e1c nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ph\u1ea5n \u0111\u1ea5u l\u00e0m vi\u1ec7c.<\/p>\n<figure id=\"attachment_10868\" aria-describedby=\"caption-attachment-10868\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10868 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/cach-quan-ly-telesale-3.jpg\" alt=\"c\u00e1ch qu\u1ea3n l\u00fd telesales\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/cach-quan-ly-telesale-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/cach-quan-ly-telesale-3-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10868\" class=\"wp-caption-text\">\u0110\u1eb7t m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c v\u00e0 x\u00e2y d\u1ef1ng quy chu\u1ea9n l\u00e0m vi\u1ec7c chung l\u00e0 c\u01a1 s\u1edf gi\u00fap qu\u1ea3n l\u00fd telesale m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Phan_chia_nhiem_vu_cho_tung_ca_nhan_%E2%80%93_cach_quan_ly_telesale_hieu_qua\"><\/span>Ph\u00e2n chia nhi\u1ec7m v\u1ee5 cho t\u1eebng c\u00e1 nh\u00e2n &#8211; c\u00e1ch qu\u1ea3n l\u00fd telesale hi\u1ec7u qu\u1ea3<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ph\u00e2n chia nhi\u1ec7m v\u1ee5 cho t\u1eebng c\u00e1 nh\u00e2n l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch qu\u1ea3n l\u00fd telesale hi\u1ec7u qu\u1ea3 b\u1ea1n n\u00ean \u00e1p d\u1ee5ng. Vi\u1ec7c ph\u00e2n chia s\u1ebd \u0111\u1ea3m b\u1ea3o s\u1ef1 c\u00f4ng b\u1eb1ng, tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p \u1ef7 l\u1ea1i hay d\u1eeba c\u00f4ng vi\u1ec7c cho nhau trong m\u1ed9t t\u1eadp th\u1ec3.<\/p>\n<p>Tuy nhi\u00ean, \u0111\u1ec3 ph\u00e2n chia nhi\u1ec7m v\u1ee5 ph\u00f9 h\u1ee3p c\u1ea7n d\u1ef1a v\u00e0o vi\u1ec7c x\u00e1c \u0111\u1ecbnh, \u0111\u00e1nh gi\u00e1 \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu c\u1ee7a t\u1eebng nh\u00e2n s\u1ef1. Thi\u1ebft l\u1eadp KPI cho m\u1ed7i c\u00e1 nh\u00e2n d\u1ef1a tr\u00ean n\u0103ng l\u1ef1c, t\u1eeb \u0111\u00f3 gi\u00fap n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Thiet_lap_kich_ban_telesale\"><\/span>Thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n telesale<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n telesale gi\u00fap nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c quy tr\u00ecnh t\u01b0 v\u1ea5n, nh\u1eefng th\u00f4ng tin c\u1ea7n truy\u1ec1n t\u1ea3i cho kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ph\u01b0\u01a1ng h\u01b0\u1edbng gi\u1ea3i quy\u1ebft c\u00e1c s\u1ef1 c\u1ed1 ph\u00e1t sinh. \u0110\u1ea3m b\u1ea3o cho cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng cao.<\/p>\n<p>K\u1ecbch b\u1ea3n telesale \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong c\u00e1ch qu\u1ea3n l\u00fd telesale. Nh\u01b0ng do \u0111\u1eb7c th\u00f9 m\u1ed7i doanh nghi\u1ec7p kh\u00e1c nhau m\u00e0 k\u1ecbch b\u1ea3n telesale c\u0169ng ph\u1ea3i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng m\u1ed9t c\u00e1ch linh ho\u1ea1t, ph\u00f9 h\u1ee3p v\u1edbi m\u1ed7i m\u1ee5c ti\u00eau kh\u00e1c nhau.<\/p>\n<figure id=\"attachment_10869\" aria-describedby=\"caption-attachment-10869\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10869 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/cach-quan-ly-telesale-4.jpg\" alt=\"c\u00e1ch qu\u1ea3n l\u00fd telesales\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/cach-quan-ly-telesale-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/cach-quan-ly-telesale-4-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10869\" class=\"wp-caption-text\">Thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n telesale gi\u00fap n\u00e2ng cao t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c g\u1ecdi v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Dao_tao_ky_nang_nghiep_vu_cho_doi_ngu_telesale\"><\/span>\u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng nghi\u1ec7p v\u1ee5 cho \u0111\u1ed9i ng\u0169 telesale<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Telesale kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 g\u1ecdi \u0111i\u1ec7n t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n ph\u1ea3i x\u1eed l\u00fd kh\u00e9o l\u00e9o c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh t\u1eeb kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean telesale c\u0169ng c\u1ea7n th\u01b0\u1eddng xuy\u00ean \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o n\u00e2ng cao chuy\u00ean m\u00f4n, k\u1ef9 n\u0103ng nghi\u1ec7p v\u1ee5 \u0111\u1ec3 bi\u1ebft c\u00e1ch x\u1eed l\u00fd nhanh ch\u00f3ng c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p m\u00e0 kh\u00f4ng l\u00e0m m\u1ea5t l\u00f2ng kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c \u0111\u00e1ng k\u1ec3.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cach_quan_ly_telesale_thong_qua_viec_kiem_soat_chat_luong_cuoc_goi\"><\/span>C\u00e1ch qu\u1ea3n l\u00fd telesale th\u00f4ng qua vi\u1ec7c ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>M\u1ed9t trong nh\u1eefng c\u00e1ch qu\u1ea3n l\u00fd telesale h\u1eefu hi\u1ec7u nh\u1ea5t m\u00e0 hi\u1ec7n nay \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p \u00e1p d\u1ee5ng, \u0111\u00f3 l\u00e0 s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m c\u00f3 t\u00ednh n\u0103ng qu\u1ea3n l\u00fd c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn cu\u1ed9c g\u1ecdi. V\u00ed d\u1ee5 nh\u01b0 s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, th\u1eddi gian di\u1ec5n ra cu\u1ed9c g\u1ecdi hay ghi \u00e2m cu\u1ed9c g\u1ecdi \u0111\u1ec3 c\u00f3 th\u1ec3 n\u1eafm r\u00f5 n\u1ed9i dung v\u00e0 \u0111\u01b0a ra \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng. \u0110\u1ed3ng th\u1eddi l\u00e0 c\u0103n c\u1ee9 \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 tranh ch\u1ea5p v\u1edbi kh\u00e1ch h\u00e0ng n\u1ebfu c\u00f3.<\/p>\n<figure id=\"attachment_10867\" aria-describedby=\"caption-attachment-10867\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10867 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/cach-quan-ly-telesale-2.jpg\" alt=\"c\u00e1ch qu\u1ea3n l\u00fd telesales\" width=\"768\" height=\"568\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/cach-quan-ly-telesale-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/cach-quan-ly-telesale-2-541x400.jpg 541w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10867\" class=\"wp-caption-text\">Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi v\u1eeba l\u00e0 c\u00e1ch qu\u1ea3n l\u00fd telesale v\u1eeba h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Do_luong_danh_gia_hieu_qua_telesale\"><\/span>\u0110o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 telesale<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Trong s\u1ed1 c\u00e1c c\u00e1ch qu\u1ea3n l\u00fd telesale, \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 telesale l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 \u0111\u01b0a ra c\u00e1c \u0111i\u1ec1u ch\u1ec9nh n\u1ebfu c\u1ea7n thi\u1ebft. Vi\u1ec7c \u0111o l\u01b0\u1eddng th\u01b0\u1eddng d\u1ef1a tr\u00ean c\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0:<\/p>\n<ul>\n<li>T\u1ed5ng s\u1ed1 cu\u1ed9c g\u1ecdi.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng (\u0111\u00e2y c\u00f3 th\u1ec3 l\u00e0 c\u00e1c cu\u1ed9c g\u1ecdi kh\u00e1ch h\u00e0ng b\u1eb1ng l\u00f2ng ti\u1ebfp nh\u1eadn v\u00e0 nghe t\u01b0 v\u1ea5n).<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi ch\u1ed1t sale th\u00e0nh c\u00f4ng.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c, c\u00f3 nhu c\u1ea7u quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n<p>Nh\u00ecn chung, v\u1edbi c\u00e1ch qu\u1ea3n l\u00fd telesale truy\u1ec1n th\u1ed1ng th\u00f4ng qua vi\u1ec7c t\u1ef1 th\u1ed1ng k\u00ea, doanh nghi\u1ec7p ch\u1ec9 c\u00f3 th\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi m\u00e0 kh\u00f4ng th\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u qu\u1ea3. Do \u0111\u00f3, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c \u0111o l\u01b0\u1eddng, kh\u00f3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111i\u1ec3m h\u1ea1n ch\u1ebf c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c. Gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 n\u00e0y ch\u00ednh l\u00e0 \u1ee9ng d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 v\u00e0o qu\u1ea3n l\u00fd telesale.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Giai_phap_quan_ly_telesale_hieu_qua_voi_phan_mem_tong_dai_ao_Vbee_AICall\"><\/span>Gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd telesale hi\u1ec7u qu\u1ea3 v\u1edbi ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u1ea3o Vbee AICall<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/vbee.ai\/aicall\">Vbee AICall<\/a> &#8211; ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u1ea3o kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 t\u00ednh n\u0103ng qu\u1ea3n l\u00fd chuy\u00ean nghi\u1ec7p. L\u00e0 gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd telesale.<\/p>\n<figure id=\"attachment_11333\" aria-describedby=\"caption-attachment-11333\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11333\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/vbee-aicall.jpg\" alt=\"N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m m\u1edbi v\u1edbi Vbee AICall\" width=\"768\" height=\"256\" \/><figcaption id=\"caption-attachment-11333\" class=\"wp-caption-text\">N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m m\u1edbi v\u1edbi Vbee AICall<\/figcaption><\/figure>\n<p>Vbee AICall cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 c\u00e1c t\u00ednh n\u0103ng c\u1ee7a m\u1ed9t t\u1ed5ng \u0111\u00e0i telesale chuy\u00ean nghi\u1ec7p:<\/p>\n<ul>\n<li>X\u00e2y d\u1ef1ng c\u00e1c chi\u1ebfn d\u1ecbch g\u1ecdi t\u1ef1 \u0111\u1ed9ng, th\u1ef1c hi\u1ec7n t\u1ef1 \u0111\u1ed9ng h\u00e0ng ngh\u00ecn cu\u1ed9c g\u1ecdi trong kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh, g\u1ecdi l\u1ea1i khi th\u1ea5t b\u1ea1i v\u00e0 chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi \u0111\u1ebfn nh\u00e2n vi\u00ean khi c\u00f3 y\u00eau c\u1ea7u.<\/li>\n<li>\u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i, thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n g\u1ecdi nhanh ch\u00f3ng m\u00e0 kh\u00f4ng c\u1ea7n thu \u00e2m v\u1edbi kho gi\u1ecdng n\u00f3i \u0111a d\u1ea1ng.<\/li>\n<li>T\u1ea1o ra c\u00e1c cu\u1ed9c g\u1ecdi tho\u1ea1i th\u00f4ng minh. \u0110\u1ed3ng th\u1eddi cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c b\u1eb1ng h\u1ec7 th\u1ed1ng ph\u00edm b\u1ea5m, gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m.<\/li>\n<\/ul>\n<p>\u0110\u1eb7c bi\u1ec7t, Vbee AICall c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c ph\u1ea7n m\u1ec1m d\u1eef li\u1ec7u nh\u01b0 CRM, Human Call Center\u2026 Kh\u1ea3 n\u0103ng ghi \u00e2m cu\u1ed9c g\u1ecdi, b\u00e1o c\u00e1o s\u1ed1 li\u1ec7u ph\u00e2n t\u00edch chi ti\u1ebft, tr\u1ea1ng th\u00e1i cu\u1ed9c g\u1ecdi theo th\u1eddi gian th\u1ef1c. T\u1eeb \u0111\u00f3, gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 n\u0103ng l\u1ef1c \u0111\u1ed9i ng\u0169 telesale \u0111\u1ec3 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u ho\u00e1 ph\u00f9 h\u1ee3p.<\/p>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng g\u1ee3i \u00fd v\u1ec1 c\u00e1ch qu\u1ea3n l\u00fd telesale. Hy v\u1ecdng qua c\u00e1c c\u00e1ch \u0111\u1ec1 c\u1eadp tr\u00ean, doanh nghi\u1ec7p s\u1ebd s\u1edbm t\u00ecm ra gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd ph\u00f9 h\u1ee3p gi\u00fap \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>StringeeX (01\/09\/2023), Kinh nghi\u1ec7m qu\u1ea3n l\u00fd telesales gi\u00fap b\u1ea1n tr\u1edf th\u00e0nh Sales manager t\u00e0i ba, [online] stringeex.com. C\u00f3 t\u1ea1i: https:\/\/stringeex.com\/vi\/blog\/post\/quan-ly-telesales<\/li>\n<li>Callio (01\/09\/2023), C\u00e1ch qu\u1ea3n l\u00fd telesale hi\u1ec7u qu\u1ea3 \u0111\u1ec3 x3 doanh thu trong n\u1eeda n\u0103m, [online] callio.vn. C\u00f3 t\u1ea1i: https:\/\/callio.vn\/cach-quan-ly-telesales\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;10865&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;C\u00e1ch qu\u1ea3n l\u00fd telesale chuy\u00ean nghi\u1ec7p, hi\u1ec7u qu\u1ea3&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Telesale l\u00e0 xu h\u01b0\u1edbng \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng hi\u1ec7n nay \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 b\u00e1n h\u00e0ng. Tuy nhi\u00ean, c\u00e1ch qu\u1ea3n l\u00fd telesale hi\u1ec7u qu\u1ea3 th\u1ebf n\u00e0o l\u1ea1i khi\u1ebfn kh\u00f4ng \u00edt doanh nghi\u1ec7p \u0111au \u0111\u1ea7u. C\u00f9ng Vbee.ai t\u00ecm hi\u1ec3u ngay m\u1ed9t s\u1ed1 c\u00e1ch qu\u1ea3n l\u00fd sau \u0111\u00e2y nh\u00e9. G\u1ee3i \u00fd m\u1ed9t [&#8230;]\n","protected":false},"author":7,"featured_media":10867,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101],"tags":[],"class_list":["post-10865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meo-vat-thu-thuat"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10865","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10865"}],"version-history":[{"count":4,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10865\/revisions"}],"predecessor-version":[{"id":11855,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10865\/revisions\/11855"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/10867"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10865"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=10865"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=10865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}