{"id":10849,"date":"2023-10-20T08:00:31","date_gmt":"2023-10-20T01:00:31","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=10849"},"modified":"2023-10-19T11:33:05","modified_gmt":"2023-10-19T04:33:05","slug":"kich-ban-telesale-ngan-hang","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/","title":{"rendered":"K\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t"},"content":{"rendered":"<p><strong>K\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi ho\u1ea1t \u0111\u1ed9ng t\u01b0 v\u1ea5n c\u1ee7a ng\u00e2n h\u00e0ng. Tuy nhi\u00ean, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c m\u1eabu k\u1ecbch b\u1ea3n c\u00f3 hi\u1ec7u qu\u1ea3 thuy\u1ebft ph\u1ee5c t\u1ed1t nh\u1ea5t. C\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee.ai<\/a> t\u00ecm hi\u1ec3u c\u00e1ch x\u00e2y d\u1ef1ng c\u0169ng nh\u01b0 tham kh\u1ea3o m\u1ed9t s\u1ed1 m\u1eabu k\u1ecbch b\u1ea3n telesale sau \u0111\u00e2y nh\u00e9.\u00a0<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/#Tam_quan_trong_cua_kich_ban_telesale_ngan_hang\" >T\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/#Huong_dan_xay_dung_kich_ban_telesale_ngan_hang\" >H\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/#Buoc_1_Xac_dinh_doi_tuong_khach_hang_muc_tieu\" >B\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/#Buoc_2_Dua_ra_loi_chao_va_gioi_thieu\" >B\u01b0\u1edbc 2: \u0110\u01b0a ra l\u1eddi ch\u00e0o v\u00e0 gi\u1edbi thi\u1ec7u<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/#Buoc_3_Tien_hanh_tu_van_khach_hang\" >B\u01b0\u1edbc 3: Ti\u1ebfn h\u00e0nh t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/#Buoc_4_Ket_thuc_cuoc_goi\" >B\u01b0\u1edbc 4: K\u1ebft th\u00fac cu\u1ed9c g\u1ecdi<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/#Mot_so_mau_kich_telesale_ngan_hang_co_tinh_thuyet_phuc_cao\" >M\u1ed9t s\u1ed1 m\u1eabu k\u1ecbch telesale ng\u00e2n h\u00e0ng c\u00f3 t\u00ednh thuy\u1ebft ph\u1ee5c cao<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/#Mau_kich_ban_telesale_ngan_hang_moi_mo_goi_tin_dung\" >M\u1eabu k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng m\u1eddi m\u1edf g\u00f3i t\u00edn d\u1ee5ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/kich-ban-telesale-ngan-hang\/#Mau_kich_ban_telesale_ngan_hang_nhac_han_tin_dung\" >M\u1eabu k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng nh\u1eafc h\u1ea1n t\u00edn d\u1ee5ng<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Tam_quan_trong_cua_kich_ban_telesale_ngan_hang\"><\/span>T\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>K\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c xem l\u00e0 y\u1ebfu t\u1ed1 \u0111\u1ea7u ti\u00ean quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c cu\u1ed9c g\u1ecdi t\u01b0 v\u1ea5n. Ch\u1ec9 khi x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1c k\u1ecbch b\u1ea3n chi ti\u1ebft cho t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3, doanh nghi\u1ec7p m\u1edbi c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>N\u00e2ng cao tr\u1ea3i nghi\u1ec7m v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng \u0111ang h\u01b0\u1edbng \u0111\u1ebfn, t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i.<\/li>\n<li>N\u00e2ng cao s\u1ef1 t\u1ef1 tin c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean telesale khi ti\u1ebfp nh\u1eadn c\u00e1c cu\u1ed9c g\u1ecdi, gi\u00fap h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng l\u00e0m ch\u1ee7 hay \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi theo \u0111\u00fang mong mu\u1ed1n.<\/li>\n<li>D\u1ec5 d\u00e0ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c l\u1ee3i \u00edch, gi\u00e1 tr\u1ecb c\u1ee7a s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, t\u1eeb \u0111\u00f3, th\u00fac \u0111\u1ea9y ho\u1ea1t \u0111\u1ed9ng mua s\u1eafm, s\u1eed d\u1ee5ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>D\u1ec5 d\u00e0ng \u1ee9ng ph\u00f3 v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd x\u1ea3y ra. V\u00ed d\u1ee5 nh\u01b0 kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 hay \u0111\u01b0a ra c\u00e1c \u0111\u00f2i h\u1ecfi qu\u00e1 \u0111\u00e1ng\u2026<\/li>\n<\/ul>\n<figure id=\"attachment_10852\" aria-describedby=\"caption-attachment-10852\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10852 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-4.jpg\" alt=\"k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-4-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-4-280x280.jpg 280w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-4-150x150.jpg 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10852\" class=\"wp-caption-text\">K\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng gi\u1ed1ng nh\u01b0 kim ch\u1ec9 nam h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Huong_dan_xay_dung_kich_ban_telesale_ngan_hang\"><\/span>H\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng ph\u00f9 h\u1ee3p, b\u1ea1n c\u1ea7n th\u1ef1c hi\u1ec7n l\u1ea7n l\u01b0\u1ee3t c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_1_Xac_dinh_doi_tuong_khach_hang_muc_tieu\"><\/span>B\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>B\u1ea5t k\u1ef3 k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng n\u00e0o khi x\u00e2y d\u1ef1ng c\u0169ng \u0111\u1ec1u c\u1ea7n h\u01b0\u1edbng t\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau nh\u1ea5t \u0111\u1ecbnh. Ph\u1ea3i n\u1eafm r\u00f5 gi\u1edbi t\u00ednh, c\u00f4ng vi\u1ec7c, s\u1edf th\u00edch\u2026 c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng \u0111\u00e1nh gi\u00e1 kh\u00e1ch quan v\u1ec1 s\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. T\u1eeb \u0111\u00f3 \u0111\u01b0a ra \u0111\u00fang \u0111\u1ecbnh h\u01b0\u1edbng t\u01b0 v\u1ea5n \u0111\u00fang cho kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng th\u00f4ng \u0111i\u1ec7p truy\u1ec1n t\u1ea3i t\u1ed1t nh\u1ea5t.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_2_Dua_ra_loi_chao_va_gioi_thieu\"><\/span>B\u01b0\u1edbc 2: \u0110\u01b0a ra l\u1eddi ch\u00e0o v\u00e0 gi\u1edbi thi\u1ec7u<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Trong k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng, m\u1edf \u0111\u1ea7u cu\u1ed9c g\u1ecdi bao gi\u1edd c\u0169ng l\u00e0 l\u1eddi ch\u00e0o v\u00e0 l\u1eddi gi\u1edbi thi\u1ec7u ng\u1eafn g\u1ecdn, s\u00fac t\u00edch v\u1ec1 b\u1ea3n th\u00e2n, v\u1ec1 ng\u00e2n h\u00e0ng \u0111\u1ec3 kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng tr\u00f2 chuy\u1ec7n v\u1edbi m\u00ecnh. L\u00e0m t\u1ed1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t \u0111\u1eb9p m\u00e0 c\u00f2n gi\u00fap n\u00e2ng cao uy t\u00edn c\u1ee7a ng\u00e2n h\u00e0ng v\u1edbi kh\u00e1ch, mang \u0111\u1ebfn 80% s\u1ef1 th\u00e0nh ph\u1ea7n cho cu\u1ed9c g\u1ecdi.<\/p>\n<figure id=\"attachment_10856\" aria-describedby=\"caption-attachment-10856\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10856 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-7.jpg\" alt=\"k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng\" width=\"768\" height=\"696\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-7.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-7-441x400.jpg 441w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10856\" class=\"wp-caption-text\">\u1ede ph\u1ea7n \u0111\u1ea7u k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng, h\u00e3y \u0111\u01b0a ra l\u1eddi ch\u00e0o v\u00e0 gi\u1edbi thi\u1ec7u \u0111\u1ec3 t\u1ea1o ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_3_Tien_hanh_tu_van_khach_hang\"><\/span>B\u01b0\u1edbc 3: Ti\u1ebfn h\u00e0nh t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sau b\u01b0\u1edbc x\u00e2y d\u1ef1ng thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng, gi\u1edd l\u00e0 l\u00fac b\u1ea1n n\u00ean d\u00e0nh th\u1eddi gian cho nhi\u1ec7m v\u1ee5 ch\u00ednh &#8211; t\u01b0 v\u1ea5n, gi\u1edbi thi\u1ec7u c\u00e1c th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a ng\u00e2n h\u00e0ng t\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>V\u00e0 \u0111\u1ec3 c\u00f3 th\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t, \u1edf ph\u1ea7n n\u00e0y, k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng c\u1ea7n n\u00eau r\u00f5 \u0111\u01b0\u1ee3c c\u00e1c \u01b0u \u0111i\u1ec3m, gi\u00e1 tr\u1ecb m\u00e0 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng, n\u00f3 gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft hi\u1ec7u qu\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 g\u00ec\u2026 \u0110\u1ed3ng th\u1eddi \u0111\u01b0a ra h\u01b0\u1edbng x\u1eed l\u00fd trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i. V\u00ed d\u1ee5 nh\u01b0 \u0111\u1ec1 xu\u1ea5t c\u00e1c \u01b0u \u0111\u00e3i, khuy\u1ebfn m\u00e3i \u0111\u1ec3 gi\u1eef ch\u00e2n v\u00e0 k\u00edch th\u00edch kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_4_Ket_thuc_cuoc_goi\"><\/span>B\u01b0\u1edbc 4: K\u1ebft th\u00fac cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sau qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n, d\u00f9 kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd hay kh\u00f4ng \u0111\u1ed3ng \u00fd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, b\u1ea1n v\u1eabn c\u1ea7n gi\u1eef th\u00e1i \u0111\u1ed9 th\u00e2n thi\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u01b0a ra l\u1eddi c\u1ea3m \u01a1n v\u00e0 l\u1eddi t\u1ea1m bi\u1ec7t kh\u00e1ch m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1. Kh\u00f4ng n\u00ean v\u00ec kh\u00e1ch t\u1eeb ch\u1ed1i m\u00e0 t\u1ecf th\u00e1i \u0111\u1ed9 kh\u00f3 ch\u1ecbu, thi\u1ebfu t\u00f4n tr\u1ecdng c\u00f3 th\u1ec3 g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ed1i quan h\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi ng\u00e2n h\u00e0ng v\u00e0 l\u00e0m gi\u1ea3m uy t\u00edn c\u1ee7a ng\u00e2n h\u00e0ng.<\/p>\n<figure id=\"attachment_10853\" aria-describedby=\"caption-attachment-10853\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10853 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-5.jpg\" alt=\"k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-5.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-5-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-5-280x280.jpg 280w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-5-150x150.jpg 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10853\" class=\"wp-caption-text\">N\u00ean gi\u1eef th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1 khi k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi d\u00f9 kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd hay kh\u00f4ng \u0111\u1ed3ng \u00fd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Mot_so_mau_kich_telesale_ngan_hang_co_tinh_thuyet_phuc_cao\"><\/span>M\u1ed9t s\u1ed1 m\u1eabu k\u1ecbch telesale ng\u00e2n h\u00e0ng c\u00f3 t\u00ednh thuy\u1ebft ph\u1ee5c cao<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>N\u1ebfu \u0111ang g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c x\u00e2y d\u1ef1ng k\u1ecbch telesale ng\u00e2n h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o m\u1ed9t s\u1ed1 m\u1eabu sau \u0111\u00e2y:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mau_kich_ban_telesale_ngan_hang_moi_mo_goi_tin_dung\"><\/span>M\u1eabu k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng m\u1eddi m\u1edf g\u00f3i t\u00edn d\u1ee5ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nh\u00e2n vi\u00ean telesale: Em ch\u00e0o anh\/ch\u1ecb\u2026, em l\u00e0\u2026 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u1ee7a ng\u00e2n h\u00e0ng\u2026 Hi\u1ec7n b\u00ean em \u0111ang tri\u1ec3n khai g\u00f3i t\u00edn d\u1ee5ng\u2026 v\u1edbi \u01b0u \u0111\u00e3i l\u00ean \u0111\u1ebfn\u2026 tri\u1ec7u v\u00e0 m\u00ecnh l\u00e0 m\u1ed9t trong s\u1ed1 \u00edt kh\u00e1ch h\u00e0ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n tham gia. Kh\u00f4ng bi\u1ebft hi\u1ec7n t\u1ea1i m\u00ecnh c\u00f3 ti\u1ec7n nghe m\u00e1y \u0111\u1ec3 em t\u01b0 v\u1ea5n th\u00eam cho m\u00ecnh kh\u00f4ng \u1ea1.<\/p>\n<p><strong>Tr\u01b0\u1eddng h\u1ee3p 1: Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd<\/strong><\/p>\n<ul>\n<li>Kh\u00e1ch h\u00e0ng: Ok, em c\u00f3 th\u1ec3 n\u00f3i c\u1ee5 th\u1ec3 h\u01a1n gi\u00fap anh\/ ch\u1ecb kh\u00f4ng nh\u1ec9.<\/li>\n<li>Nh\u00e2n vi\u00ean telesale: V\u00e2ng th\u01b0a anh\/ ch\u1ecb. G\u00f3i t\u00edn d\u1ee5ng n\u00e0y s\u1ebd h\u1ed7 tr\u1ee3 m\u00ecnh\u2026 (\u0111\u01b0a ra l\u1ee3i \u00edch c\u1ee7a g\u00f3i t\u00edn d\u1ee5ng). \u01afu \u0111\u00e3i ch\u1ec9 \u00e1p d\u1ee5ng t\u1edbi ng\u00e0y\u2026 kh\u00f4ng bi\u1ebft m\u00ecnh c\u00f3 nhu c\u1ea7u tham gia kh\u00f4ng \u1ea1?<\/li>\n<li>Kh\u00e1ch h\u00e0ng: \u0110\u1ec3 anh\/ ch\u1ecb c\u00e2n nh\u1eafc th\u00eam nh\u00e9, c\u00f3 g\u00ec anh\/ ch\u1ecb s\u1ebd li\u00ean h\u1ec7 l\u1ea1i sau.<\/li>\n<li>Nh\u00e2n vi\u00ean telesale: D\u1ea1 v\u00e2ng \u1ea1. N\u1ebfu anh\/ ch\u1ecb c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec b\u0103n kho\u0103n, c\u00f3 th\u1ec3 li\u00ean h\u1ec7 l\u1ea1i b\u00ean em \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n k\u1ecbp th\u1eddi nh\u1ea5t nh\u00e9 \u1ea1.<\/li>\n<li>Kh\u00e1ch h\u00e0ng: Ok em. C\u1ea3m \u01a1n em.<\/li>\n<li>Nh\u00e2n vi\u00ean telesale: D\u1ea1, em c\u1ea3m \u01a1n anh\/ ch\u1ecb. Em ch\u00e0o anh\/ ch\u1ecb \u1ea1.<\/li>\n<\/ul>\n<figure id=\"attachment_10855\" aria-describedby=\"caption-attachment-10855\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10855 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-6.jpg\" alt=\"k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng\" width=\"768\" height=\"715\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-6.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-6-430x400.jpg 430w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10855\" class=\"wp-caption-text\">M\u1eabu k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng m\u1eddi m\u1edf g\u00f3i t\u00edn d\u1ee5ng l\u00e0 m\u1ed9t trong nh\u1eefng m\u1eabu th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nhi\u1ec1u nh\u1ea5t. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<p><strong>Tr\u01b0\u1eddng h\u1ee3p 2: Kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ed3ng \u00fd<\/strong><\/p>\n<ul>\n<li>Kh\u00e1ch h\u00e0ng: Anh\/ ch\u1ecb \u0111ang b\u1eadn, kh\u00f4ng nghe \u0111\u01b0\u1ee3c em nh\u00e9.<\/li>\n<li>Nh\u00e2n vi\u00ean telesale: D\u1ea1, anh\/ ch\u1ecb \u01a1i, g\u00f3i t\u00edn d\u1ee5ng n\u00e0y r\u1ea5t c\u00f3 l\u1ee3i cho m\u00ecnh v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh ch\u1ec9 \u00e1p d\u1ee5ng \u0111\u1ebfn ng\u00e0y\u2026 th\u00f4i \u1ea1. N\u1ebfu anh\/ ch\u1ecb kh\u00f4ng c\u00f3 th\u1eddi gian, em xin ph\u00e9p \u0111\u01b0\u1ee3c g\u1eedi th\u00f4ng tin ch\u01b0\u01a1ng tr\u00ecnh cho m\u00ecnh qua Zalo \u0111\u1ec3 m\u00ecnh tham kh\u1ea3o nh\u00e9 \u1ea1.<\/li>\n<li>Kh\u00e1ch h\u00e0ng: Ok em, v\u1eady g\u1eedi qua \u0111\u00f3 cho anh\/ ch\u1ecb.<\/li>\n<li>Nh\u00e2n vi\u00ean telesale: V\u00e2ng, Zalo c\u1ee7a em l\u00e0\u2026, anh\/ ch\u1ecb \u0111\u1ed3ng \u00fd k\u1ebft b\u1ea1n gi\u00fap em \u1ea1.<\/li>\n<li>Kh\u00e1ch h\u00e0ng: Ok em.<\/li>\n<li>Nh\u00e2n vi\u00ean telesale: D\u1ea1, em c\u1ea3m \u01a1n anh\/ ch\u1ecb. N\u1ebfu anh\/ ch\u1ecb c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec b\u0103n kho\u0103n, c\u00f3 th\u1ec3 li\u00ean h\u1ec7 l\u1ea1i b\u00ean em \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n k\u1ecbp th\u1eddi nh\u1ea5t nh\u00e9 \u1ea1. Em ch\u00e0o ch\u1ecb.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Mau_kich_ban_telesale_ngan_hang_nhac_han_tin_dung\"><\/span>M\u1eabu k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng nh\u1eafc h\u1ea1n t\u00edn d\u1ee5ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Nh\u00e2n vi\u00ean telesale: Em ch\u00e0o anh\/ch\u1ecb\u2026, em l\u00e0\u2026 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u1ee7a ng\u00e2n h\u00e0ng\u2026 Hi\u1ec7n th\u1ebb t\u00edn d\u1ee5ng c\u1ee7a anh\/ ch\u1ecb c\u00f2n n\u1ee3 m\u1ed9t kho\u1ea3n m\u00e0 anh\/ ch\u1ecb vay \u0111\u1ec3\u2026 Anh\/ ch\u1ecb l\u01b0u \u00fd gi\u00fap em ng\u00e0y h\u1ebft h\u1ea1n kho\u1ea3n n\u1ee3 \u0111\u1ec3 ti\u1ebfn h\u00e0nh thanh to\u00e1n nh\u00e9 \u1ea1.<\/li>\n<li>Kh\u00e1ch h\u00e0ng: \u1eea, anh\/ ch\u1ecb bi\u1ebft r\u1ed3i em.<\/li>\n<li>Nh\u00e2n vi\u00ean telesale: D\u1ea1 v\u00e2ng, n\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec anh\/ ch\u1ecb c\u00f3 th\u1ec3 li\u00ean h\u1ec7 b\u00ean em \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 s\u1edbm nh\u1ea5t nh\u00e9 \u1ea1.<\/li>\n<li>Kh\u00e1ch h\u00e0ng: Ok em.<\/li>\n<li>Nh\u00e2n vi\u00ean telesale: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh\/ ch\u1ecb, em ch\u00e0o anh\/ ch\u1ecb \u1ea1.<\/li>\n<\/ul>\n<figure id=\"attachment_10851\" aria-describedby=\"caption-attachment-10851\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10851 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-1.jpg\" alt=\"k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/kich-ban-telesale-ngan-hang-1-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10851\" class=\"wp-caption-text\">X\u00e2y d\u1ef1ng m\u1eabu k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng nh\u1eafc h\u1ea1n t\u00edn d\u1ee5ng kh\u00e9o l\u00e9o \u0111\u1ec3 tr\u00e1nh m\u1ea5t l\u00f2ng kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb v\u1ec1 k\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng. Hy v\u1ecdng qua m\u1ed9t s\u1ed1 th\u00f4ng tin n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1c m\u1eabu k\u1ecbch b\u1ea3n ph\u00f9 h\u1ee3p cho c\u00f4ng vi\u1ec7c.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>StringeeX (01\/09\/2023), M\u1eabu k\u1ecbch b\u1ea3n telesales t\u00e0i ch\u00ednh b\u00e1n h\u00e0ng \u0111\u1ec9nh cao n\u0103m 2023, [online] stringeex.com. C\u00f3 t\u1ea1i: https:\/\/stringeex.com\/vi\/blog\/post\/kich-ban-telesales-tai-chinh<\/li>\n<li>MP Telecom (01\/09\/2023), K\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng thu h\u00fat chinh ph\u1ee5c kh\u00e1ch h\u00e0ng, [online] mptelecom.com.vn. C\u00f3 t\u1ea1i: https:\/\/mptelecom.com.vn\/kich-ban-telesale-ngan-hang\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;10849&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;K\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>K\u1ecbch b\u1ea3n telesale ng\u00e2n h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi ho\u1ea1t \u0111\u1ed9ng t\u01b0 v\u1ea5n c\u1ee7a ng\u00e2n h\u00e0ng. Tuy nhi\u00ean, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c m\u1eabu k\u1ecbch b\u1ea3n c\u00f3 hi\u1ec7u qu\u1ea3 thuy\u1ebft ph\u1ee5c t\u1ed1t nh\u1ea5t. C\u00f9ng Vbee.ai t\u00ecm hi\u1ec3u c\u00e1ch x\u00e2y d\u1ef1ng c\u0169ng nh\u01b0 tham kh\u1ea3o m\u1ed9t s\u1ed1 m\u1eabu k\u1ecbch b\u1ea3n telesale sau [&#8230;]\n","protected":false},"author":7,"featured_media":10855,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[],"class_list":["post-10849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-ban-hang"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10849"}],"version-history":[{"count":3,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10849\/revisions"}],"predecessor-version":[{"id":11840,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10849\/revisions\/11840"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/10855"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10849"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=10849"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=10849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}