{"id":10843,"date":"2023-10-19T08:00:29","date_gmt":"2023-10-19T01:00:29","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=10843"},"modified":"2023-10-19T10:19:23","modified_gmt":"2023-10-19T03:19:23","slug":"tieu-chi-mua-tong-dai-ao","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/tieu-chi-mua-tong-dai-ao\/","title":{"rendered":"C\u00e1c ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd"},"content":{"rendered":"<p><strong>T\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u01b0\u1ee3c coi l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c c\u1ee7a doanh nghi\u1ec7p trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, c\u00f3 m\u1ed9t s\u1ed1 ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd \u0111\u1ec3 l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i ph\u00f9 h\u1ee3p v\u00e0 \u0111\u1ea3m b\u1ea3o mang l\u1ea1i hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng t\u1ed1t nh\u1ea5t.\u00a0<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/tieu-chi-mua-tong-dai-ao\/#Cac_tieu_chi_mua_tong_dai_ao_doanh_nghiep_can_chu_y\" >C\u00e1c ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/tieu-chi-mua-tong-dai-ao\/#1_Chat_luong_cuoc_goi\" >1. Ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/tieu-chi-mua-tong-dai-ao\/#2_Giao_dien_than_thien_de_su_dung\" >2. Giao di\u1ec7n th\u00e2n thi\u1ec7n, d\u1ec5 s\u1eed d\u1ee5ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/tieu-chi-mua-tong-dai-ao\/#3_Tinh_linh_hoat\" >3. T\u00ednh linh ho\u1ea1t<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/tieu-chi-mua-tong-dai-ao\/#4_He_thong_bao_mat_thong_tin_%E2%80%93_tieu_chi_mua_tong_dai_ao_quan_trong\" >4. H\u1ec7 th\u1ed1ng b\u1ea3o m\u1eadt th\u00f4ng tin &#8211; ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o quan tr\u1ecdng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/tieu-chi-mua-tong-dai-ao\/#5_Kha_nang_tich_hop_voi_cac_phan_mem_khac\" >5. Kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c ph\u1ea7n m\u1ec1m kh\u00e1c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/tieu-chi-mua-tong-dai-ao\/#6_Ho_tro_quan_ly\" >6. H\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/tieu-chi-mua-tong-dai-ao\/#Vbee_AICall_%E2%80%93_phan_mem_tong_dai_ao_hang_dau_cho_doanh_nghiep\" >Vbee AICall &#8211; ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u1ea3o h\u00e0ng \u0111\u1ea7u cho doanh nghi\u1ec7p<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Cac_tieu_chi_mua_tong_dai_ao_doanh_nghiep_can_chu_y\"><\/span>C\u00e1c ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng t\u1ed1t nh\u1ea5t, doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd m\u1ed9t s\u1ed1 ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o sau:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Chat_luong_cuoc_goi\"><\/span>1. Ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u00ec t\u1ed5ng \u0111\u00e0i \u1ea3o h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua c\u00e1c cu\u1ed9c g\u1ecdi n\u00ean ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi l\u00e0 ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u1ea7u ti\u00ean doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd. Ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n qua c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 t\u00edn hi\u1ec7u, \u00e2m thanh, \u00e2m l\u01b0\u1ee3ng\u2026 \u0110\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y s\u1ebd gi\u00fap gia t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng c\u01a1 h\u1ed9i x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3.<\/p>\n<figure id=\"attachment_10846\" aria-describedby=\"caption-attachment-10846\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10846 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-4.jpg\" alt=\"ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-4-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-4-280x280.jpg 280w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-4-150x150.jpg 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10846\" class=\"wp-caption-text\">Ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi l\u00e0 ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u1ea7u ti\u00ean doanh nghi\u1ec7p n\u00ean ch\u00fa \u00fd. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"2_Giao_dien_than_thien_de_su_dung\"><\/span>2. Giao di\u1ec7n th\u00e2n thi\u1ec7n, d\u1ec5 s\u1eed d\u1ee5ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Doanh nghi\u1ec7p n\u00ean l\u1ef1a ch\u1ecdn c\u00e1c t\u1ed5ng \u0111\u00e0i \u1ea3o c\u00f3 giao di\u1ec7n th\u00e2n thi\u1ec7n, d\u1ec5 s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thao t\u00e1c thu\u1eadn l\u1ee3i cho c\u00e1c nh\u00e2n vi\u00ean khi l\u00e0m vi\u1ec7c. Gi\u00fap h\u1ecd d\u1ec5 hi\u1ec3u, d\u1ec5 ghi nh\u1edb v\u00e0 s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng ph\u1ea7n m\u1ec1m. T\u1eeb \u0111\u00f3, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh nh\u1ea5t v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Tinh_linh_hoat\"><\/span>3. T\u00ednh linh ho\u1ea1t<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>M\u1ed9t ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o quan tr\u1ecdng kh\u00e1c doanh nghi\u1ec7p kh\u00f4ng n\u00ean b\u1ecf qua, \u0111\u00f3 l\u00e0 t\u00ednh linh ho\u1ea1t. T\u00ednh linh ho\u1ea1t th\u1ec3 hi\u1ec7n \u1edf vi\u1ec7c doanh nghi\u1ec7p c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00f9y ch\u1ec9nh c\u00e1c t\u00ednh n\u0103ng ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u, m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng, d\u1ec5 d\u00e0ng m\u1edf r\u1ed9ng quy m\u00f4 t\u1ed5ng \u0111\u00e0i khi th\u00eam chi nh\u00e1nh, th\u00eam \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i. Nh\u1edd \u0111\u00f3, kh\u00f4ng ch\u1ec9 ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a chi ph\u00ed v\u1eadn h\u00e0ng m\u00e0 c\u00f2n gia t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c t\u1ed1i \u0111a.<\/p>\n<figure id=\"attachment_10845\" aria-describedby=\"caption-attachment-10845\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10845 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-3.jpg\" alt=\"ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o\" width=\"768\" height=\"852\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-3-361x400.jpg 361w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-3-721x800.jpg 721w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10845\" class=\"wp-caption-text\">T\u00ednh linh ho\u1ea1t c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng t\u00f9y ch\u1ec9nh c\u00e1c t\u00ednh n\u0103ng, m\u1edf r\u1ed9ng quy m\u00f4 t\u1ed5ng \u0111\u00e0i khi c\u1ea7n thi\u1ebft. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"4_He_thong_bao_mat_thong_tin_%E2%80%93_tieu_chi_mua_tong_dai_ao_quan_trong\"><\/span>4. H\u1ec7 th\u1ed1ng b\u1ea3o m\u1eadt th\u00f4ng tin &#8211; ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o quan tr\u1ecdng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 n\u01a1i l\u01b0u tr\u1eef nhi\u1ec1u th\u00f4ng tin li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p. N\u1ebfu \u0111\u1ec3 l\u1ed9 ra ngo\u00e0i c\u00f3 th\u1ec3 g\u00e2y ra nhi\u1ec1u r\u1ee7i ro cho doanh nghi\u1ec7p. Nh\u01b0 gi\u00e1n \u0111o\u1ea1n ho\u1ea1t \u0111\u1ed9ng, m\u1ea5t uy t\u00edn v\u1edbi kh\u00e1ch h\u00e0ng, m\u1ea5t l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u1edbi \u0111\u1ed1i th\u1ee7 tr\u00ean th\u1ecb tr\u01b0\u1eddng\u2026 Do v\u1eady, t\u00ednh b\u1ea3o m\u1eadt l\u00e0 ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o quan tr\u1ecdng doanh nghi\u1ec7p kh\u00f4ng n\u00ean b\u1ecf qua.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Kha_nang_tich_hop_voi_cac_phan_mem_khac\"><\/span>5. Kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c ph\u1ea7n m\u1ec1m kh\u00e1c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ec3 thu\u1eadn l\u1ee3i cho vi\u1ec7c l\u01b0u tr\u1eef, qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng, khi l\u1ef1a ch\u1ecdn t\u1ed5ng \u0111\u00e0i \u1ea3o, doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i c\u00f3 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c ph\u1ea7n m\u1ec1m kh\u00e1c. V\u00ed d\u1ee5 nh\u01b0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng\u2026 m\u00e0 doanh nghi\u1ec7p \u0111ang s\u1eed d\u1ee5ng. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap nh\u00e2n vi\u00ean ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a th\u1eddi gian khi ph\u1ea3i t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u h\u1ec7 th\u1ed1ng kh\u00e1c nhau.<\/p>\n<figure id=\"attachment_10844\" aria-describedby=\"caption-attachment-10844\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10844 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-2.jpg\" alt=\"ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o\" width=\"768\" height=\"591\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/tieu-chi-mua-tong-dai-ao-2-520x400.jpg 520w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10844\" class=\"wp-caption-text\">Kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c ph\u1ea7n m\u1ec1m kh\u00e1c h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p t\u1ed1i \u0111a trong vi\u1ec7c qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"6_Ho_tro_quan_ly\"><\/span>6. H\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u00ednh n\u0103ng theo d\u00f5i, th\u1ed1ng k\u00ea, b\u00e1o c\u00e1o chi ti\u1ebft c\u00e1c s\u1ed1 li\u1ec7u li\u00ean quan \u0111\u1ebfn cu\u1ed9c g\u1ecdi l\u00e0 m\u1ed9t trong nh\u1eefng ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o doanh nghi\u1ec7p n\u00ean quan t\u00e2m. T\u00ednh n\u0103ng n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng c\u00e1c cu\u1ed9c g\u1ecdi, th\u1eddi gian g\u1ecdi hay c\u00e1c cu\u1ed9c g\u1ecdi th\u1ea5t b\u1ea1i\u2026 \u0111\u1ec3 t\u1eeb \u0111\u00f3 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u qu\u1ea3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi \u0111\u01b0a ra nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Vbee_AICall_%E2%80%93_phan_mem_tong_dai_ao_hang_dau_cho_doanh_nghiep\"><\/span>Vbee AICall &#8211; ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u1ea3o h\u00e0ng \u0111\u1ea7u cho doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall Cloud<\/strong><\/a> l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi C\u00f4ng ty c\u1ed5 ph\u1ea7n d\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3i ph\u00e1p x\u1eed l\u00fd d\u1eef li\u1ec7u Vbee, \u0111\u1ed1i t\u00e1c c\u1ee7a nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u l\u1edbn. Nh\u01b0 Momo, Sacombank, Shopee, VNPT\u2026 c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng m\u1ecdi ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>Ngo\u00e0i t\u00ednh n\u0103ng ch\u00ednh th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng b\u1eb1ng h\u1ec7 th\u1ed1ng ph\u00edm b\u1ea5m th\u00f4ng minh, Vbee Smart IVR c\u00f2n \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p nhi\u1ec1u t\u00ednh n\u0103ng h\u1eefu \u00edch kh\u00e1c nh\u01b0:<\/p>\n<ul>\n<li>Thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n g\u1ecdi ra theo t\u1eebng y\u00eau c\u1ea7u c\u1ee5 th\u1ec3.<\/li>\n<li>T\u1ea1o n\u1ed9i dung t\u1ef1 \u0111\u1ed9ng, nhanh ch\u00f3ng nh\u1edd \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i m\u00e0 kh\u00f4ng ph\u1ea3i thu \u00e2m nh\u01b0 tr\u01b0\u1edbc. Kho gi\u1ecdng n\u00f3i c\u1ee7a Vbee<\/li>\n<li>AICall v\u1edbi h\u01a1n 200 gi\u1ecdng \u0111\u1ecdc v\u00e0 40 ng\u00f4n ng\u1eef kh\u00e1c nhau, c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<li>Cho ph\u00e9p doanh nghi\u1ec7p thi\u1ebft l\u1eadp th\u00f4ng s\u1ed1 cu\u1ed9c g\u1ecdi hay chi\u1ebfn l\u01b0\u1ee3c g\u1ecdi \u0111\u1ec3 t\u0103ng t\u1ef7 l\u1ec7 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng cao nh\u1ea5t.<\/li>\n<li>H\u1ed7 tr\u1ee3 gi\u00e1m s\u00e1t, ph\u00e2n t\u00edch, b\u00e1o c\u00e1o chi ti\u1ebft th\u00f4ng tin li\u00ean quan \u0111\u1ebfn c\u00e1c cu\u1ed9c g\u1ecdi theo th\u1eddi gian th\u1ef1c.<\/li>\n<li>D\u1ec5 d\u00e0ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c ph\u1ea9n m\u1ec1m d\u1eef li\u1ec7u kh\u00e1c nh\u01b0 CRM hay Human Call Center\u2026<\/li>\n<li>B\u1ea3o m\u1eadt v\u00e0 SLA \u0111\u1ea3m b\u1ea3o theo ti\u00eau chu\u1ea9n t\u00e0i ch\u00ednh, ng\u00e2n h\u00e0ng.<\/li>\n<li>Giao di\u1ec7n tr\u1ef1c quan, d\u1ec5 s\u1eed d\u1ee5ng, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho doanh nghi\u1ec7p d\u1ec5 d\u00e0ng t\u1ea1o ra c\u00e1c chi\u1ebfn d\u1ecbch g\u1ecdi m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 tham gia c\u1ee7a b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt.<\/li>\n<\/ul>\n<div class=\"mceTemp\"><\/div>\n<figure id=\"attachment_11766\" aria-describedby=\"caption-attachment-11766\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11766\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/vbee-conversational-ai-ecosystem.jpg\" alt=\"H\u1ec7 sinh th\u00e1i Vbee Conversational AI\" width=\"768\" height=\"400\" \/><figcaption id=\"caption-attachment-11766\" class=\"wp-caption-text\">H\u1ec7 sinh th\u00e1i Vbee Conversational AI<\/figcaption><\/figure>\n<p>V\u1edbi nh\u1eefng t\u00ednh n\u0103ng ti\u00eau bi\u1ec3u n\u00e0y, Vbee AICall c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3 trong vi\u1ec7c t\u01b0\u01a1ng t\u00e1c, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng, chuy\u00ean nghi\u1ec7p. T\u1eeb \u0111\u00f3, gi\u00fap doanh nghi\u1ec7p t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 t\u0103ng doanh thu v\u1edbi m\u1ee9c chi ph\u00ed c\u1eaft gi\u1ea3m \u0111\u1ebfn 70% so v\u1edbi chi ph\u00ed thu\u00ea nh\u00e2n l\u1ef1c.<\/p>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 c\u00e1c ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o <a href=\"https:\/\/vbee.ai\/\">Vbee.AI<\/a> mu\u1ed1n chia s\u1ebb \u0111\u1ebfn b\u1ea1n. Hy v\u1ecdng qua c\u00e1c ti\u00eau ch\u00ed n\u00e0y, b\u1ea1n s\u1ebd l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>Omicall (01\/09\/2023), 6 ti\u00eau ch\u00ed khi mua t\u1ed5ng \u0111\u00e0i \u1ea3o c\u00e1c doanh nghi\u1ec7p t\u00ecm ki\u1ebfm, [online] omicall.com. C\u00f3 t\u1ea1i: https:\/\/omicall.com\/mua-tong-dai\/#:~:text=T%E1%BB%95ng%20%C4%91%C3%A0i%20%E1%BA%A3o%20c%E1%BA%A7n%20c%C3%B3%20kh%E1%BA%A3%20n%C4%83ng%20t%C3%ADch%20h%E1%BB%A3p%20v%E1%BB%9Bi,c%E1%BB%A7a%20%C4%91%E1%BB%99i%20ng%C5%A9%20nh%C3%A2n%20vi%C3%AAn.<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;10843&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;C\u00e1c ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>T\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u01b0\u1ee3c coi l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c c\u1ee7a doanh nghi\u1ec7p trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, c\u00f3 m\u1ed9t s\u1ed1 ti\u00eau ch\u00ed mua t\u1ed5ng \u0111\u00e0i \u1ea3o doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd \u0111\u1ec3 l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i ph\u00f9 h\u1ee3p v\u00e0 \u0111\u1ea3m b\u1ea3o mang l\u1ea1i hi\u1ec7u qu\u1ea3 ho\u1ea1t [&#8230;]\n","protected":false},"author":7,"featured_media":10846,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101],"tags":[],"class_list":["post-10843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meo-vat-thu-thuat"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10843","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10843"}],"version-history":[{"count":3,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10843\/revisions"}],"predecessor-version":[{"id":11838,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10843\/revisions\/11838"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/10846"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10843"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=10843"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=10843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}