{"id":10616,"date":"2023-10-17T08:00:22","date_gmt":"2023-10-17T01:00:22","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=10616"},"modified":"2023-10-17T13:42:28","modified_gmt":"2023-10-17T06:42:28","slug":"chi-phi-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/chi-phi-cham-soc-khach-hang\/","title":{"rendered":"C\u00e1ch t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0hi\u1ec7u qu\u1ea3"},"content":{"rendered":"<p><strong>Chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 kho\u1ea3n chi chi\u1ebfm nhi\u1ec1u ng\u00e2n s\u00e1ch \u1edf m\u1ed7i doanh nghi\u1ec7p. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c t\u1ed1t nh\u1ea5t? C\u00f9ng <a href=\"https:\/\/www.vbee.ai\/\">Vbee AI<\/a> t\u00ecm hi\u1ec3u ngay b\u00ed k\u00edp trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9.\u00a0<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/chi-phi-cham-soc-khach-hang\/#Lam_the_nao_de_toi_uu_chi_phi_cham_soc_khach_hang\" >L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/chi-phi-cham-soc-khach-hang\/#Vbee_AICall_Cloud_%E2%80%93_giai_phap_hieu_qua_giup_doanh_nghiep_toi_uu_chi_phi_cham_soc_khach_hang\" >Vbee AICall Cloud &#8211; gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/chi-phi-cham-soc-khach-hang\/#Mot_so_dich_vu_cung_cap_boi_Vbee_AICall\" >M\u1ed9t s\u1ed1 d\u1ecbch v\u1ee5 cung c\u1ea5p b\u1edfi Vbee AICall<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/chi-phi-cham-soc-khach-hang\/#Cac_diem_noi_bat_cua_Vbee_AICall\" >C\u00e1c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a Vbee AICall<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Lam_the_nao_de_toi_uu_chi_phi_cham_soc_khach_hang\"><\/span>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p. N\u00f3 kh\u00f4ng ch\u1ec9 gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng, m\u00e0 khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng, h\u1ecd c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c gi\u1edbi thi\u1ec7u cho ng\u01b0\u1eddi th\u00e2n, b\u1ea1n b\u00e8 c\u1ee7a m\u00ecnh v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>So v\u1edbi vi\u1ec7c t\u00ecm ki\u1ebfm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i hay kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u00e1ng k\u1ec3. \u0110\u1eb7c bi\u1ec7t, nh\u1edd v\u00e0o vi\u1ec7c kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u0169ng s\u1ebd ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi m\u00e0 kh\u00f4ng c\u1ea7n chi tr\u1ea3 qu\u00e1 nhi\u1ec1u cho qu\u1ea3ng c\u00e1o.<\/p>\n<p>V\u1edbi nh\u1eefng l\u1ee3i \u00edch gi\u00e1 tr\u1ecb n\u00e0y, hi\u1ec7n nay, kh\u00f4ng \u00edt doanh nghi\u1ec7p \u0111\u00e3 ch\u00fa tr\u1ecdng \u0111\u1ea7u t\u01b0 cho c\u00e1c gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, \u0111\u1ec3 t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, thay v\u00ec s\u1eed d\u1ee5ng c\u00e1c h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i truy\u1ec1n th\u1ed1ng c\u1ea7n nhi\u1ec1u chi ph\u00ed cho nh\u00e2n l\u1ef1c, chi ph\u00ed thi\u1ebft b\u1ecb v\u1edbi nhi\u1ec1u h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i, m\u00e1y l\u1ebb ch\u1ec9 c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn, g\u1ecdi \u0111i m\u00e0 kh\u00f4ng t\u00edch h\u1ee3p \u0111\u01b0\u1ee3c v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u nh\u01b0 CRM\u2026 nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 l\u1ef1a ch\u1ecdn gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i \u1ea3o.<\/p>\n<p>\u0110\u00e2y l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i th\u00f4ng minh \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i t\u00edch h\u1ee3p nhi\u1ec1u t\u00ednh n\u0103ng h\u1eefu \u00edch, cho ph\u00e9p doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c. \u0110\u1eb7c bi\u1ec7t kh\u00f4ng t\u1ed1n qu\u00e1 nhi\u1ec1u chi ph\u00ed cho nh\u00e2n l\u1ef1c hay m\u00e1y m\u00f3c thi\u1ebft b\u1ecb.<\/p>\n<figure id=\"attachment_10618\" aria-describedby=\"caption-attachment-10618\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10618 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-4.jpg\" alt=\"chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-4-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-4-280x280.jpg 280w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-4-150x150.jpg 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10618\" class=\"wp-caption-text\">L\u1ef1a ch\u1ecdn t\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 gi\u1ea3i ph\u00e1p gi\u00fap doanh nghi\u1ec7p chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Vbee_AICall_Cloud_%E2%80%93_giai_phap_hieu_qua_giup_doanh_nghiep_toi_uu_chi_phi_cham_soc_khach_hang\"><\/span>Vbee AICall Cloud &#8211; gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong><a href=\"https:\/\/vbee.ai\/aicall\">Vbee AICall<\/a><\/strong> l\u00e0 ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi Vbee &#8211; \u0111\u01a1n v\u1ecb ti\u00ean phong ph\u00e1t tri\u1ec3n, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p v\u00e0 n\u1ec1n t\u1ea3ng gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o nh\u1eb1m t\u1ea1o ra c\u00e1c tr\u1ee3 l\u00fd \u1ea3o, t\u1ed5ng \u0111\u00e0i vi\u00ean \u1ea3o th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng thay th\u1ebf cho con ng\u01b0\u1eddi.<\/p>\n<figure id=\"attachment_11766\" aria-describedby=\"caption-attachment-11766\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11766 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/vbee-conversational-ai-ecosystem.jpg\" alt=\"H\u1ec7 sinh th\u00e1i Vbee Conversational AI\" width=\"768\" height=\"400\" \/><figcaption id=\"caption-attachment-11766\" class=\"wp-caption-text\">H\u1ec7 sinh th\u00e1i Vbee Conversational AI<\/figcaption><\/figure>\n<p>VbeeAICall \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 Speech To Text, <a href=\"https:\/\/vbee.vn\/\" target=\"_blank\" rel=\"noopener\">Text To Speech<\/a>, Conversational AI t\u1ea1o ra c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean AI c\u00f3 kh\u1ea3 n\u0103ng g\u1ecdi t\u1ef1 \u0111\u1ed9ng l\u00ean \u0111\u1ebfn h\u00e0ng ngh\u00ecn cu\u1ed9c g\u1ecdi c\u00f9ng l\u00fac v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng gi\u1ecdng n\u00f3i c\u1ea3m x\u00fac, t\u1ef1 nhi\u00ean nh\u01b0 con ng\u01b0\u1eddi. \u0110\u1ed3ng th\u1eddi cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng th\u00f4ng qua h\u1ec7 th\u1ed1ng b\u1ea5m ph\u00edm th\u00f4ng minh.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Mot_so_dich_vu_cung_cap_boi_Vbee_AICall\"><\/span>M\u1ed9t s\u1ed1 d\u1ecbch v\u1ee5 cung c\u1ea5p b\u1edfi Vbee AICall<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Cu\u1ed9c g\u1ecdi c\u1ed1 \u0111\u1ecbnh: C\u00e1c cu\u1ed9c g\u1ecdi \u0111i t\u1ef1 \u0111\u1ed9ng c\u00f3 n\u1ed9i dung gi\u1ed1ng nhau. C\u00e1c n\u1ed9i dung \u0111\u01b0\u1ee3c t\u1ea1o b\u1eb1ng c\u00f4ng ngh\u1ec7 Text To Speech &#8211; chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i.<\/li>\n<li>Cu\u1ed9c g\u1ecdi c\u00e1 nh\u00e2n h\u00f3a: C\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng c\u00f3 n\u1ed9i dung kh\u00e1c nhau v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3. C\u00e1c n\u1ed9i dung \u0111\u01b0\u1ee3c t\u1ea1o b\u1eb1ng c\u00f4ng ngh\u1ec7 Text To Speech.<\/li>\n<li>M\u00e3 b\u1ea3o m\u1eadt OTP: Cu\u1ed9c g\u1ecdi tr\u1ea3 v\u1ec1 m\u00e3 OTP cho kh\u00e1ch h\u00e0ng v\u1edbi hi\u1ec7u su\u1ea5t cao, th\u1eddi gian tr\u1ea3 v\u1ec1 k\u1ebft qu\u1ea3 d\u01b0\u1edbi 5 gi\u00e2y. B\u00ean c\u1ea1nh \u0111\u00f3, c\u00f3 th\u1ec3 g\u1ecdi l\u1ea1i l\u00ean \u0111\u1ebfn 3 thu\u00ea bao nh\u1eb1m \u0111\u1ea3m b\u1ea3o OTP ch\u1eafc ch\u1eafn \u0111\u1ebfn \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Cac_diem_noi_bat_cua_Vbee_AICall\"><\/span>C\u00e1c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a Vbee AICall<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nh\u1edd \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, Vbee AICall s\u1edf h\u1eefu nhi\u1ec1u \u0111i\u1ec3m n\u1ed5i b\u1eadt nh\u01b0:<\/p>\n<p><strong>X\u00e2y d\u1ef1ng chi\u1ebfn d\u1ecbch t\u1ef1 \u0111\u1ed9ng<\/strong><\/p>\n<ul>\n<li>Ghi nh\u1eadn ph\u1ea3n h\u1ed3i, t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i vi\u00ean trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u.<\/li>\n<li>Kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n t\u1ef1 \u0111\u1ed9ng l\u00ean \u0111\u1ebfn h\u00e0ng ngh\u00ecn cu\u1ed9c g\u1ecdi theo k\u1ebf ho\u1ea1ch, mang l\u1ea1i hi\u1ec7u qu\u1ea3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng cao nh\u1ea5t.<\/li>\n<li>Hotline g\u1ecdi ra, ti\u1ebfn h\u00e0nh g\u1ecdi l\u1ea1i khi th\u1ea5t b\u1ea1i, linh ho\u1ea1t th\u1eddi gian, th\u1eddi \u0111i\u1ec3m g\u1ecdi.<\/li>\n<\/ul>\n<p><strong>D\u1eef li\u1ec7u tr\u1ef1c quan<\/strong><\/p>\n<ul>\n<li>Tri\u1ec3n khai d\u1ec5 d\u00e0ng nh\u1edd cung c\u1ea5p Platform t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho ng\u01b0\u1eddi d\u00f9ng thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n m\u00e0 kh\u00f4ng c\u1ea7n can thi\u1ec7p k\u1ef9 thu\u1eadt.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng b\u1ea3o m\u1eadt cao, \u0111\u1ea3m b\u1ea3o b\u1ea3o m\u1eadt v\u00e0 SLA theo chu\u1ea9n t\u00e0i ch\u00ednh ng\u00e2n h\u00e0ng.<\/li>\n<li>C\u00e1 nh\u00e2n ho\u00e1 n\u1ed9i dung kh\u00f4ng gi\u1edbi h\u1ea1n b\u1eb1ng c\u00f4ng ngh\u1ec7 Text To Speech.<\/li>\n<\/ul>\n<figure id=\"attachment_10620\" aria-describedby=\"caption-attachment-10620\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10620 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-3.jpg\" alt=\"chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"338\" \/><figcaption id=\"caption-attachment-10620\" class=\"wp-caption-text\">Vbee Smart IVR\u00a0 s\u1edf h\u1eefu giao di\u1ec7n tr\u1ef1c quan, d\u1ec5 s\u1eed d\u1ee5ng.<\/figcaption><\/figure>\n<p><strong>K\u1ecbch b\u1ea3n \u0111a l\u1edbp v\u00e0 c\u00e1 nh\u00e2n ho\u00e1<\/strong><\/p>\n<ul>\n<li>T\u1ea1o ph\u00edm b\u1ea5m \u0111a l\u1edbp t\u1ef1 \u0111\u1ed9ng, t\u1ea1o c\u00e1c k\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi th\u00f4ng minh v\u00e0 m\u1ee9c \u0111\u1ed9 t\u1ef1 \u0111\u1ed9ng ho\u00e1 cao.<\/li>\n<li>Cu\u1ed9c g\u1ecdi c\u00e1 nh\u00e2n ho\u00e1, t\u00f9y v\u00e0o t\u1eebng kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 th\u00f4ng \u0111i\u1ec7p ri\u00eang bi\u1ec7t.<\/li>\n<li>Tr\u00edch xu\u1ea5t th\u00f4ng tin kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng, c\u00f3 th\u1ec3 t\u1ea3i l\u00ean qua API ho\u1eb7c t\u1eeb file excel.<\/li>\n<\/ul>\n<p><strong>Gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o \u0111\u1ecdc k\u1ecbch b\u1ea3n t\u1ef1 \u0111\u1ed9ng<\/strong><\/p>\n<ul>\n<li>T\u1ea1o n\u1ed9i dung cu\u1ed9c tr\u00f2 chuy\u1ec7n b\u1eb1ng v\u0103n b\u1ea3n t\u1ef1 \u0111\u1ed9ng nh\u1edd c\u00f4ng ngh\u1ec7 Text To Speech m\u00e0 kh\u00f4ng m\u1ea5t th\u1eddi gian, c\u00f4ng s\u1ee9c thu \u00e2m, m\u1ed7i kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 k\u1ecbch b\u1ea3n ri\u00eang bi\u1ec7t.<\/li>\n<li>T\u1ea1o \u00e2m thanh, l\u1eddi tho\u1ea1i chuy\u1ec3n h\u01b0\u1edbng khi b\u1ea5m ph\u00edm gi\u00fap t\u0103ng t\u01b0\u01a1ng t\u00e1c v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/li>\n<li>Gi\u1ecdng n\u00f3i \u0111a d\u1ea1ng, g\u1ed3m gi\u1ecdng nam\/n\u1eef v\u1edbi \u0111\u1ea7y \u0111\u1ee7 ba mi\u1ec1n B\u1eafc &#8211; Trung &#8211; Nam.<\/li>\n<\/ul>\n<p><strong>B\u00e1o c\u00e1o th\u1ed1ng k\u00ea c\u1ee5 th\u1ec3 tr\u1ef1c quan<\/strong><\/p>\n<ul>\n<li>T\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt, b\u00e1o c\u00e1o li\u00ean t\u1ee5c s\u1ed1 li\u1ec7u, tr\u1ea1ng th\u00e1i cu\u1ed9c g\u1ecdi.<\/li>\n<li>Ghi \u00e2m, c\u00e1o c\u00e1o \u0111\u1ea7y \u0111\u1ee7, chi ti\u1ebft tr\u1ea1ng t\u1eebng cu\u1ed9c g\u1ecdi \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/li>\n<li>\u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 chi\u1ebfn d\u1ecbch th\u00f4ng qua c\u00e1c b\u00e1o c\u00e1o, s\u1ed1 li\u1ec7u ph\u00e2n t\u00edch gi\u00fap \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p \u0111i\u1ec1u ch\u1ec9nh t\u1ed1i \u01b0u.<\/li>\n<\/ul>\n<figure id=\"attachment_10617\" aria-describedby=\"caption-attachment-10617\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10617 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-1.jpg\" alt=\"chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-1-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-1-280x280.jpg 280w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/chi-phi-cham-soc-khach-hang-1-150x150.jpg 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10617\" class=\"wp-caption-text\">Ph\u1ea7n m\u1ec1m c\u00f3 kh\u1ea3 n\u0103ng b\u00e1o c\u00e1o, th\u1ed1ng k\u00ea c\u1ee5 th\u1ec3 hi\u1ec7u qu\u1ea3 chi\u1ebfn d\u1ecbch \u0111\u1ec3 doanh nghi\u1ec7p \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p \u0111i\u1ec1u ch\u1ec9nh t\u1ed1i \u01b0u. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<p>\u0110\u1eb7c bi\u1ec7t, Vbee AICall c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng tr\u00ean giao di\u1ec7n kh\u00f4ng c\u1ea7n k\u1ef9 thu\u1eadt h\u1ed7 tr\u1ee3. Doanh nghi\u1ec7p d\u1ec5 d\u00e0ng tu\u1ef3 bi\u1ebfn linh ho\u1ea1t theo nhu c\u1ea7u kh\u00e1ch h\u00e0ng v\u00e0 t\u00edch h\u1ee3p d\u1ec5 d\u00e0ng v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c. V\u00ed d\u1ee5 nh\u01b0 CRM, Human Call Center\u2026<\/p>\n<p>So v\u1edbi c\u00e1c h\u00ecnh th\u1ee9c t\u1ed5ng \u0111\u00e0i truy\u1ec1n th\u1ed1ng, s\u1eed d\u1ee5ng Vbee AI gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c chi\u1ebfn d\u1ecbch g\u1ecdi t\u1edbi kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu v\u1edbi m\u1ee9c chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u1ea3m \u0111\u1ebfn 70%.<\/p>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb v\u1ec1 chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Hy v\u1ecdng qua nh\u1eefng chia s\u1ebb n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1edbm t\u00ecm ra gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p, gi\u00fap ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a kho\u1ea3n chi ph\u00ed n\u00e0y.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>Omicall (21\/08\/2023), B\u00ed quy\u1ebft t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n \u0111ang s\u1eed d\u1ee5ng, [online] omicall.com. C\u00f3 t\u1ea1i: https:\/\/omicall.com\/bi-quyet-toi-uu-chi-phi-cham-soc-khach-hang-ma-doi-thu-cua-ban-dang-su-dung\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;10616&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;C\u00e1ch t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0hi\u1ec7u qu\u1ea3&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 kho\u1ea3n chi chi\u1ebfm nhi\u1ec1u ng\u00e2n s\u00e1ch \u1edf m\u1ed7i doanh nghi\u1ec7p. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1ed1i \u01b0u chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c t\u1ed1t nh\u1ea5t? C\u00f9ng Vbee AI t\u00ecm hi\u1ec3u ngay b\u00ed k\u00edp trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y [&#8230;]\n","protected":false},"author":7,"featured_media":10618,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[],"class_list":["post-10616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-ban-hang"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10616"}],"version-history":[{"count":5,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10616\/revisions"}],"predecessor-version":[{"id":11767,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10616\/revisions\/11767"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/10618"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10616"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=10616"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=10616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}