{"id":10601,"date":"2023-10-02T08:00:35","date_gmt":"2023-10-02T01:00:35","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=10601"},"modified":"2023-10-02T15:09:56","modified_gmt":"2023-10-02T08:09:56","slug":"goi-dien-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><strong>X\u00e2y d\u1ef1ng quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng v\u1edbi c\u00e1c doanh nghi\u1ec7p. B\u1edfi m\u1ed9t quy tr\u00ecnh chu\u1ea9n kh\u00f4ng ch\u1ec9 gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau v\u00e0 hi\u1ec7u qu\u1ea3 chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec1 ra. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Tai_sao_can_phai_xay_dung_quy_trinh_goi_dien_cham_soc_khach_hang\" >T\u1ea1i sao c\u1ea7n ph\u1ea3i x\u00e2y d\u1ef1ng quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Quy_trinh_cac_buoc_goi_dien_cham_soc_khach_hang\" >Quy tr\u00ecnh c\u00e1c b\u01b0\u1edbc g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Buoc_1_Len_danh_sach_khach_hang_can_goi\" >B\u01b0\u1edbc 1: L\u00ean danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea7n g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Buoc_2_Chuan_bi_noi_dung_cuoc_goi\" >B\u01b0\u1edbc 2: Chu\u1ea9n b\u1ecb n\u1ed9i dung cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Buoc_3_Xac_nhan_thong_tin_khach_hang\" >B\u01b0\u1edbc 3: X\u00e1c nh\u1eadn th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Buoc_4_Dua_ra_loi_chao_va_loi_gioi_thieu_ve_ban_than\" >B\u01b0\u1edbc 4: \u0110\u01b0a ra l\u1eddi ch\u00e0o v\u00e0 l\u1eddi gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea3n th\u00e2n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Buoc_5_Neu_ly_do_cua_cuoc_goi_dien_cham_soc_khach_hang\" >B\u01b0\u1edbc 5: N\u00eau l\u00fd do c\u1ee7a cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Buoc_6_Tim_hieu_van_de_tu_khach_hang\" >B\u01b0\u1edbc 6: T\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1 t\u1eeb kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Buoc_7_Ho_tro_xu_ly_van_de_cua_khach_hang\" >B\u01b0\u1edbc 7: H\u1ed7 tr\u1ee3 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Buoc_8_Tam_biet_khach_hang\" >B\u01b0\u1edbc 8: T\u1ea1m bi\u1ec7t kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.ai\/blog\/goi-dien-cham-soc-khach-hang\/#Buoc_9_Luu_tru_thong_tin_cuoc_goi_dien_cham_soc_khach_hang\" >B\u01b0\u1edbc 9: L\u01b0u tr\u1eef th\u00f4ng tin cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Tai_sao_can_phai_xay_dung_quy_trinh_goi_dien_cham_soc_khach_hang\"><\/span>T\u1ea1i sao c\u1ea7n ph\u1ea3i x\u00e2y d\u1ef1ng quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c xem nh\u01b0 m\u1ed9t b\u1ea3n d\u00e0n \u00fd h\u01b0\u1edbng d\u1eabn nh\u00e2n t\u01b0 v\u1ea5n th\u1ee9 t\u1ef1 c\u00e1c c\u00f4ng vi\u1ec7c c\u1ea7n l\u00e0m trong cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau v\u00e0 hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t. \u0110\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng, t\u1eeb \u0111\u00f3 th\u00fac \u0111\u1ea9y ho\u1ea1t \u0111\u1ed9ng mua h\u00e0ng, mang l\u1ea1i doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p.<\/p>\n<figure id=\"attachment_10606\" aria-describedby=\"caption-attachment-10606\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10606 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-2.jpg\" alt=\"g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-2-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-2-280x280.jpg 280w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-2-150x150.jpg 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10606\" class=\"wp-caption-text\">X\u00e2y d\u1ef1ng quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n n\u1eafm \u0111\u01b0\u1ee3c c\u00e1c th\u00f4ng tin c\u1ea7n truy\u1ec1n t\u1ea3i trong cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Quy_trinh_cac_buoc_goi_dien_cham_soc_khach_hang\"><\/span>Quy tr\u00ecnh c\u00e1c b\u01b0\u1edbc g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>M\u1ed9t quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n tho\u1ea1i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chu\u1ea9n h\u00f3a s\u1ebd bao g\u1ed3m c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_1_Len_danh_sach_khach_hang_can_goi\"><\/span>B\u01b0\u1edbc 1: L\u00ean danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea7n g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Chu\u1ea9n b\u1ecb danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea7n g\u1ecdi l\u00e0 \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean m\u1ed7i nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n th\u1ef1c hi\u1ec7n tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u c\u00e1c cu\u1ed9c g\u1ecdi. C\u00e1c th\u00f4ng tin n\u00e0y bao g\u1ed3m h\u1ecd t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u0111\u00e3 mua hay \u0111\u00e3 s\u1eed d\u1ee5ng.<\/p>\n<figure id=\"attachment_10605\" aria-describedby=\"caption-attachment-10605\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10605 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-1.jpg\" alt=\"g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-1-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10605\" class=\"wp-caption-text\">L\u00ean danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea7n g\u1ecdi l\u00e0 \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean c\u1ea7n th\u1ef1c hi\u1ec7n tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u cu\u1ed9c g\u1ecdi. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_2_Chuan_bi_noi_dung_cuoc_goi\"><\/span>B\u01b0\u1edbc 2: Chu\u1ea9n b\u1ecb n\u1ed9i dung cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sau khi \u0111\u00e3 ho\u00e0n t\u1ea5t l\u00ean danh s\u00e1ch kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n ti\u1ebfp t\u1ee5c chu\u1ea9n b\u1ecb n\u1ed9i dung, k\u1ecbch b\u1ea3n trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng. T\u00f9y v\u00e0o t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng, t\u1eebng m\u1ee5c \u0111\u00edch cu\u1ed9c g\u1ecdi m\u00e0 n\u1ed9i dung s\u1ebd kh\u00e1c nhau.<\/p>\n<p>B\u1ea1n c\u1ea7n l\u00ean nh\u1eefng c\u00e2u h\u1ecfi c\u1ea7n h\u1ecfi \u0111\u1ec3 khai th\u00e1c th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng hay nh\u1eefng c\u00e2u h\u1ecfi ph\u00e1t sinh m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 h\u1ecfi \u0111\u1ec3 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft t\u1ed1i \u01b0u nh\u1ea5t. Vi\u1ec7c chu\u1ea9n b\u1ecb n\u00e0y s\u1ebd gi\u00fap b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch cu\u1ed9c g\u1ecdi, t\u1ed1i \u01b0u th\u1eddi gian m\u00e0 kh\u00f4ng b\u1ecb lan man, d\u00e0i d\u00f2ng hay l\u1ec7ch h\u01b0\u1edbng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_3_Xac_nhan_thong_tin_khach_hang\"><\/span>B\u01b0\u1edbc 3: X\u00e1c nh\u1eadn th\u00f4ng tin kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ngay c\u1ea3 khi \u0111\u00e3 chu\u1ea9n b\u1ecb ch\u00ednh x\u00e1c th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n v\u1eabn c\u1ea7n x\u00e1c nh\u1eadn l\u1ea1i th\u00f4ng tin v\u1edbi h\u1ecd \u1edf c\u00e2u \u0111\u1ea7u ti\u00ean trong cu\u1ed9c g\u1ecdi \u0111\u1ec3 bi\u1ebft ch\u00ednh x\u00e1c ng\u01b0\u1eddi nghe c\u00f3 ph\u1ea3i l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c c\u00e2u h\u1ecfi nh\u01b0:<\/p>\n<ul>\n<li>Xin l\u1ed7i, c\u00f3 ph\u1ea3i anh\/ ch\u1ecb\u2026 (t\u00ean kh\u00e1ch h\u00e0ng) \u0111ang nghe m\u00e1y ph\u1ea3i kh\u00f4ng \u1ea1?<\/li>\n<li>Xin h\u1ecfi \u0111\u00e2y c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a anh\/ ch\u1ecb\u2026 (t\u00ean kh\u00e1ch h\u00e0ng) kh\u00f4ng \u1ea1?<\/li>\n<\/ul>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn \u0111\u00fang, b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c cu\u1ed9c tr\u00f2 chuy\u1ec7n. C\u00f2n n\u1ebfu th\u00f4ng tin sai, b\u1ea1n c\u1ea7n ghi ch\u00fa \u0111\u1ec3 ch\u1ec9nh s\u1eeda, c\u1eadp nh\u1eadt l\u1ea1i trong h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_4_Dua_ra_loi_chao_va_loi_gioi_thieu_ve_ban_than\"><\/span>B\u01b0\u1edbc 4: \u0110\u01b0a ra l\u1eddi ch\u00e0o v\u00e0 l\u1eddi gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea3n th\u00e2n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Trong cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, l\u1eddi ch\u00e0o v\u00e0 l\u1eddi gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea3n th\u00e2n s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u01b0\u1ee3c b\u1ea1n l\u00e0 ai. V\u00e0 \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y an t\u00e2m, tin t\u01b0\u1edfng h\u01a1n c\u0169ng nh\u01b0 kh\u00f4ng c\u00f2n t\u00e2m l\u00fd ph\u00f2ng b\u1ecb. \u0110\u1ec3 tr\u00e1nh cho n\u1ed9i dung cu\u1ed9c g\u1ecdi b\u1ecb d\u00e0i d\u00f2ng, h\u00e3y gi\u1edbi thi\u1ec7u m\u1ed9t c\u00e1ch ng\u1eafn g\u1ecdn th\u00f4ng tin v\u1ec1 t\u00ean c\u1ee7a b\u1ea1n, t\u00ean c\u00f4ng ty v\u00e0 xin ph\u00e9p kh\u00e1ch h\u00e0ng d\u00e0nh ch\u00fat \u00edt th\u1eddi gian \u0111\u1ec3 tr\u00f2 chuy\u1ec7n. V\u00ed d\u1ee5:<\/p>\n<ul>\n<li>Ch\u00e0o anh\/ ch\u1ecb\u2026, em l\u00e0\u2026 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty\u2026 (t\u00ean c\u00f4ng ty).<\/li>\n<li>Ch\u00e0o anh\/ ch\u1ecb\u2026, em l\u00e0\u2026 g\u1ecdi t\u1eeb b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty\u2026 (t\u00ean c\u00f4ng ty).<\/li>\n<\/ul>\n<figure id=\"attachment_10610\" aria-describedby=\"caption-attachment-10610\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10610 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-3-1.jpg\" alt=\"g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-3-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-3-1-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10610\" class=\"wp-caption-text\">L\u1eddi ch\u00e0o v\u00e0 l\u1eddi gi\u1edbi thi\u1ec7u trong c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u01b0\u1ee3c b\u1ea1n l\u00e0 ai. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_5_Neu_ly_do_cua_cuoc_goi_dien_cham_soc_khach_hang\"><\/span>B\u01b0\u1edbc 5: N\u00eau l\u00fd do c\u1ee7a cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sau l\u1eddi ch\u00e0o, l\u1eddi gi\u1edbi thi\u1ec7u, gi\u1edd l\u00e0 l\u00fac b\u1ea1n n\u00ean b\u1eaft \u0111\u1ea7u t\u1eadp trung v\u00e0o m\u1ee5c \u0111\u00edch ch\u00ednh c\u1ee7a cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch n\u00eau l\u00fd do cu\u1ed9c tr\u00f2 chuy\u1ec7n. So v\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi b\u00e1n h\u00e0ng, c\u00e1c cu\u1ed9c g\u1ecdi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng h\u01a1n b\u1edfi kh\u00e1ch h\u00e0ng \u0111\u00e3 bi\u1ebft \u0111\u1ebfn c\u00f4ng ty, \u0111\u00e3 t\u1eebng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 c\u00f3 s\u1ef1 tin t\u01b0\u1edfng. V\u00ec v\u1eady, kh\u1ea3 n\u0103ng cao h\u1ecd s\u1ebd d\u00e0nh th\u1eddi gian cho cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a b\u1ea1n.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 m\u1ee5c \u0111\u00edch c\u1ee7a cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:<\/p>\n<ul>\n<li>H\u1ecfi th\u0103m kh\u00e1ch h\u00e0ng \u0111\u00e3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ch\u01b0a v\u00e0 c\u00f3 h\u00e0i l\u00f2ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 hay ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean kh\u00f4ng.<\/li>\n<li>Kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng sau khi mua, s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5.<\/li>\n<li>Gi\u1edbi thi\u1ec7u c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, khuy\u1ebfn m\u00e3i, qu\u00e0 t\u1eb7ng, b\u1ed1c th\u0103m tr\u00fang th\u01b0\u1edfng hay ra m\u1eaft s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u1edbi.<\/li>\n<li>Th\u00f4ng b\u00e1o t\u1edbi kh\u00e1ch h\u00e0ng ch\u01b0\u01a1ng tr\u00ecnh th\u00e0nh vi\u00ean, s\u1ed1 \u0111i\u1ec3m t\u00edch l\u0169y\u2026<\/li>\n<li>G\u1eedi l\u1eddi c\u1ea3m \u01a1n ho\u1eb7c l\u1eddi ch\u00fac sinh nh\u1eadt cho kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_6_Tim_hieu_van_de_tu_khach_hang\"><\/span>B\u01b0\u1edbc 6: T\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1 t\u1eeb kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 th\u00f4ng b\u00e1o, gi\u1edbi thi\u1ec7u hay kh\u1ea3o s\u00e1t, \u0111\u00f4i khi khi b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 th\u1eafc m\u1eafc t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea7n ph\u1ea3i \u0111\u01b0a ra l\u1eddi gi\u1ea3i \u0111\u00e1p cho th\u1eafc m\u1eafc \u0111\u00f3.<\/p>\n<p>Tuy nhi\u00ean, \u0111\u1ec3 \u0111\u01b0a ra l\u1eddi gi\u1ea3i \u0111\u00e1p hay h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p, h\u00e3y l\u1eafng nghe, h\u1ecfi th\u0103m kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n n\u1eafm \u0111\u01b0\u1ee3c ch\u00ednh x\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 nguy\u00ean nh\u00e2n c\u1ee7a v\u1ea5n \u0111\u1ec1 \u0111\u00f3 l\u00e0 g\u00ec.<\/p>\n<figure id=\"attachment_10607\" aria-describedby=\"caption-attachment-10607\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10607 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-4.jpg\" alt=\"g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"768\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-4.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-4-400x400.jpg 400w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-4-280x280.jpg 280w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-4-150x150.jpg 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10607\" class=\"wp-caption-text\">Khi g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, n\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 v\u1ea5n \u0111\u1ec1 th\u1eafc m\u1eafc, b\u1ea1n c\u1ea7n t\u00ecm hi\u1ec3u v\u00e0 gi\u1ea3i \u0111\u00e1p ngay. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_7_Ho_tro_xu_ly_van_de_cua_khach_hang\"><\/span>B\u01b0\u1edbc 7: H\u1ed7 tr\u1ee3 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>N\u1ebfu v\u1ea5n \u0111\u1ec1 b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft, h\u00e3y gi\u1ea3i th\u00edch c\u1eb7n k\u1ef9 \u0111\u1ec3 kh\u00e1ch h\u00e0ng hi\u1ec3u ngay trong cu\u1ed9c g\u1ecdi. C\u00f2n n\u1ebfu v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p, c\u1ea7n c\u00f3 s\u1ef1 gi\u1ea3i quy\u1ebft c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra l\u1eddi cam k\u1ebft x\u1eed l\u00fd v\u00e0 th\u1eddi h\u1ea1n tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng s\u1edbm nh\u1ea5t. H\u00e3y cho kh\u00e1ch h\u00e0ng th\u1ea5y b\u1ea1n s\u1ebd c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 kh\u1eafc ph\u1ee5c v\u1ea5n \u0111\u1ec1. Kh\u00f4ng n\u00ean ch\u1ec9 h\u1ee9a su\u00f4ng b\u1edfi \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u1ea5t l\u00f2ng tin v\u00e0o doanh nghi\u1ec7p.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_8_Tam_biet_khach_hang\"><\/span>B\u01b0\u1edbc 8: T\u1ea1m bi\u1ec7t kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Khi v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, b\u1ea1n c\u00f3 th\u1ec3 k\u1ebft th\u00fac g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. H\u00e3y g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00ec \u0111\u00e3 d\u00e0nh th\u1eddi gian tr\u00f2 chuy\u1ec7n, h\u00e3y g\u1eedi \u0111\u1ebfn h\u1ecd l\u1eddi ch\u00fac t\u1ed1t l\u00e0nh tr\u01b0\u1edbc khi ng\u1eaft m\u00e1y.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_9_Luu_tru_thong_tin_cuoc_goi_dien_cham_soc_khach_hang\"><\/span>B\u01b0\u1edbc 9: L\u01b0u tr\u1eef th\u00f4ng tin cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sau khi cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac, b\u1ea1n c\u1ea7n ghi ch\u00fa l\u1ea1i c\u00e1c th\u00f4ng tin cu\u1ed9c g\u1ecdi nh\u01b0:<\/p>\n<ul>\n<li>Cu\u1ed9c g\u1ecdi \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch hay ch\u01b0a?<\/li>\n<li>Kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 th\u1ebf n\u00e0o v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5? H\u1ecd c\u00f3 h\u00e0i l\u00f2ng kh\u00f4ng?<\/li>\n<li>Kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 g\u00ec? \u0110\u00e3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c ch\u01b0a?<\/li>\n<li>Th\u1eddi gian d\u1ef1 ki\u1ebfn x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u1eddi \u0111i\u1ec3m g\u1ecdi l\u1ea1i?<\/li>\n<\/ul>\n<figure id=\"attachment_10608\" aria-describedby=\"caption-attachment-10608\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10608 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-5.jpg\" alt=\"g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"601\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-5.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/goi-dien-cham-soc-khach-hang-5-511x400.jpg 511w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10608\" class=\"wp-caption-text\">L\u01b0u tr\u1eef th\u00f4ng tin cu\u1ed9c g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 vi\u1ec7c cu\u1ed1i c\u00f9ng c\u1ea7n l\u00e0m trong quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb c\u1ee7a <a href=\"https:\/\/www.vbee.ai\/\">Vbee<\/a> v\u1ec1 quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Hy v\u1ecdng th\u00f4ng qua quy tr\u00ecnh n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng v\u00e0 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c c\u00e1c k\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi c\u1ee5 th\u1ec3.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>Callio (21\/08\/2023), Quy tr\u00ecnh 8 b\u01b0\u1edbc g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u201cchu\u1ea9n\u201d nh\u1ea5t, [online] callio.vn. C\u00f3 t\u1ea1i: https:\/\/callio.vn\/goi-dien-cham-soc-khach-hang\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;10601&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;H\u01b0\u1edbng d\u1eabn quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>X\u00e2y d\u1ef1ng quy tr\u00ecnh g\u1ecdi \u0111i\u1ec7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng v\u1edbi c\u00e1c doanh nghi\u1ec7p. B\u1edfi m\u1ed9t quy tr\u00ecnh chu\u1ea9n kh\u00f4ng ch\u1ec9 gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau v\u00e0 hi\u1ec7u qu\u1ea3 chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec1 ra. T\u1ea1i sao c\u1ea7n ph\u1ea3i x\u00e2y [&#8230;]\n","protected":false},"author":7,"featured_media":10610,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[],"class_list":["post-10601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-ban-hang"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10601"}],"version-history":[{"count":2,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10601\/revisions"}],"predecessor-version":[{"id":10612,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10601\/revisions\/10612"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/10610"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=10601"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=10601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}