{"id":10533,"date":"2023-10-04T08:00:42","date_gmt":"2023-10-04T01:00:42","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=10533"},"modified":"2023-10-04T17:01:56","modified_gmt":"2023-10-04T10:01:56","slug":"ivr-la-gi","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/ivr-la-gi\/","title":{"rendered":"IVR l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a IVR trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><strong>C\u00f4ng ngh<\/strong><strong>\u1ec7<\/strong><strong> IVR \u0111\u01b0<\/strong><strong>\u1ee3<\/strong><strong>c s<\/strong><strong>\u1eed<\/strong><strong> d<\/strong><strong>\u1ee5<\/strong><strong>ng r<\/strong><strong>\u1ed9<\/strong><strong>ng r\u00e3i trong c\u00e1c t<\/strong><strong>\u1ed5ng \u0111<\/strong><strong>\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh, cho ph\u00e9p kh\u00e1ch h\u00e0ng truy c<\/strong><strong>\u1ead<\/strong><strong>p th\u00f4ng tin v\u00e0 d<\/strong><strong>\u1ecb<\/strong><strong>ch v<\/strong><strong>\u1ee5 nhanh ch\u00f3ng.<\/strong><strong>\u00a0\u0110<\/strong><strong>\u1ec3<\/strong><strong> t\u00ecm hi<\/strong><strong>\u1ec3<\/strong><strong>u c\u00e1c th\u00f4ng tin chi ti<\/strong><strong>\u1ebf<\/strong><strong>t v<\/strong><strong>\u1ec1<\/strong> <strong>IVR l\u00e0 g\u00ec? L<\/strong><strong>\u1ee3<\/strong><strong>i \u00edch m\u00e0 c\u00f4ng ngh<\/strong><strong>\u1ec7<\/strong><strong> n\u00e0y mang l<\/strong><strong>\u1ea1<\/strong><strong>i cho doanh nghi<\/strong><strong>\u1ec7<\/strong><strong>p l\u00e0 g\u00ec, b<\/strong><strong>\u1ea1<\/strong><strong>n \u0111<\/strong><strong>\u1ecd<\/strong><strong>c c\u00f9ng tham kh<\/strong><strong>\u1ea3<\/strong><strong>o b\u00e0i vi<\/strong><strong>\u1ebf<\/strong><strong>t d\u01b0<\/strong><strong>\u1edb<\/strong><strong>i \u0111\u00e2y c<\/strong><strong>\u1ee7<\/strong><strong>a <a href=\"https:\/\/www.vbee.ai\/\">Vbee AI<\/a> nh\u00e9. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/#IVR_la_gi\" >IVR l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/#IVR_hoat_dong_nhu_the_nao\" >IVR ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/#Loi_ich_cua_IVR_trong_cham_soc_khach_hang\" >L\u1ee3i \u00edch c\u1ee7a IVR trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/#1_Giai_quyet_van_de_cua_khach_hang_nhanh_hon\" >1. Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng nhanh h\u01a1n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/#2_Tang_ty_le_First_Call_Resolution\" >2. T\u0103ng t\u1ef7 l\u1ec7 First Call Resolution<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/#3_Cung_cap_ho_tro_247\" >3. Cung c\u1ea5p h\u1ed7 tr\u1ee3 24\/7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/#4_Phan_loai_cuoc_goi\" >4. Ph\u00e2n lo\u1ea1i cu\u1ed9c g\u1ecdi<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/#Ung_dung_va_tuong_lai_cua_IVR\" >\u1ee8ng d\u1ee5ng v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a IVR<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/ivr-la-gi\/#Nang_cao_chat_luong_dich_vu_khach_hang_voi_Vbee_AICall_Cloud\" >N\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1edbi Vbee AICall Cloud<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"IVR_la_gi\"><\/span>IVR l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>IVR (Interactive voice response) l\u00e0 h\u1ec7 th\u1ed1ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng gi\u1ecdng n\u00f3i v\u00e0 cung c\u1ea5p c\u00e1c tu\u1ef3 ch\u1ecdn cho c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo th\u00f4ng qua menu. C\u00f4ng ngh\u1ec7 IVR x\u1eed l\u00fd c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn b\u1eb1ng c\u00e1ch thu th\u1eadp th\u00f4ng tin v\u1ec1 c\u00e1c cu\u1ed9c g\u1ecdi v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch tr\u01b0\u1edbc khi t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u00fang b\u1ed9 ph\u1eadn, nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3.<\/p>\n<p>C\u00e1c h\u1ec7 th\u1ed1ng IVR ti\u00eau chu\u1ea9n ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh b\u1eb1ng b\u00e0n ph\u00edm, tuy nhi\u00ean m\u1ed9t s\u1ed1 IVR s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i ti\u00ean ti\u1ebfn c\u0169ng c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean nh\u01b0 con ng\u01b0\u1eddi.<\/p>\n<figure id=\"attachment_10543\" aria-describedby=\"caption-attachment-10543\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10543 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/ivr-la-gi-0.jpg\" alt=\"C\u00f4ng ngh\u1ec7 IVR l\u00e0 gi\u1ea3i ph\u00e1p ti\u1ebft ki\u1ec7m chi ph\u00ed cho c\u00e1c trung t\u00e2m cu\u1ed9c g\u1ecdi c\u1ee7a doanh nghi\u1ec7p (Ngu\u1ed3n: Callcentrehelper)\" width=\"768\" height=\"445\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/ivr-la-gi-0.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/ivr-la-gi-0-690x400.jpg 690w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10543\" class=\"wp-caption-text\">C\u00f4ng ngh\u1ec7 IVR l\u00e0 gi\u1ea3i ph\u00e1p ti\u1ebft ki\u1ec7m chi ph\u00ed cho c\u00e1c trung t\u00e2m cu\u1ed9c g\u1ecdi c\u1ee7a doanh nghi\u1ec7p (Ngu\u1ed3n: Callcentrehelper)<\/figcaption><\/figure>\n<p>C\u00f4ng ngh\u1ec7 IVR l\u00e0 gi\u1ea3i ph\u00e1p ti\u1ebft ki\u1ec7m chi ph\u00ed cho c\u00e1c trung t\u00e2m cu\u1ed9c g\u1ecdi v\u00e0 gi\u1ea3m b\u1edbt vai tr\u00f2 c\u1ee7a nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i b\u1eb1ng \u0111\u1ec3 t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p h\u01a1n.<\/p>\n<p>Ngo\u00e0i ra h\u1ec7 th\u1ed1ng IVR c\u0169ng gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch cung c\u1ea5p c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi t\u1ee9c th\u00ec gi\u1ea3i \u0111\u00e1p c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n, ph\u1ed5 bi\u1ebfn. \u0110\u1ed3ng th\u1eddi gi\u00fap gi\u1ea3m b\u1edbt th\u1eddi gian ch\u1edd \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"IVR_hoat_dong_nhu_the_nao\"><\/span>IVR ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>C\u00e1c h\u1ec7 th\u1ed1ng IVR d\u1ef1a tr\u00ean m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c tin nh\u1eafn v\u00e0 menu \u00e2m thanh \u0111\u01b0\u1ee3c ghi tr\u01b0\u1edbc \u0111\u1ec3 hi\u1ec3n th\u1ecb cho ng\u01b0\u1eddi g\u1ecdi. Sau \u0111\u00f3, ng\u01b0\u1eddi g\u1ecdi c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi l\u1eddi nh\u1eafc b\u1eb1ng c\u00e1ch \u0111\u1ecdc s\u1ed1 th\u00edch h\u1ee3p ho\u1eb7c nh\u1ea5n ph\u00edm t\u01b0\u01a1ng \u1ee9ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i c\u1ee7a h\u1ecd. Ti\u1ebfp \u0111\u1ebfn h\u1ec7 th\u1ed1ng IVR s\u1ebd di\u1ec5n gi\u1ea3i ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi g\u1ecdi v\u00e0 \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn h\u1ec7 th\u1ed1ng ho\u1eb7c b\u1ed9 ph\u1eadn th\u00edch h\u1ee3p.<\/p>\n<p>Ngo\u00e0i ra c\u00e1c h\u1ec7 th\u1ed1ng IVR c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 h\u1ecfi ng\u01b0\u1eddi g\u1ecdi m\u1ed9t lo\u1ea1t c\u00e2u h\u1ecfi, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u1ecba ch\u1ec9 hay c\u00e1c th\u00f4ng tin kh\u00e1c. Th\u00f4ng tin n\u00e0y sau \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 truy c\u1eadp th\u00f4ng tin t\u00e0i kho\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p cho h\u1ecd d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd y\u00eau c\u1ea7u.<\/p>\n<figure id=\"attachment_10544\" aria-describedby=\"caption-attachment-10544\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10544 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/ivr-la-gi-1.jpg\" alt=\"IVR c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch nhanh ch\u00f3ng (Ngu\u1ed3n: Unitedworldtelecom)\" width=\"768\" height=\"507\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/ivr-la-gi-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/ivr-la-gi-1-606x400.jpg 606w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10544\" class=\"wp-caption-text\">IVR c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch nhanh ch\u00f3ng (Ngu\u1ed3n: Unitedworldtelecom)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Loi_ich_cua_IVR_trong_cham_soc_khach_hang\"><\/span>L\u1ee3i \u00edch c\u1ee7a IVR trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 xu h\u01b0\u1edbng \u0111\u1eb7t ra ti\u00eau chu\u1ea9n ch\u0103m s\u00f3c v\u00e0 h\u1ed7 tr\u1ee3 ng\u00e0y c\u00e0ng cao. Theo B\u00e1o c\u00e1o xu h\u01b0\u1edbng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a Zendesk, 65% kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nhanh h\u01a1n.<\/p>\n<p>IVR c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, t\u1ee9c th\u00ec v\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ecd \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi \u0111\u00fang b\u1ed9 ph\u1eadn ngay l\u1ea7n \u0111\u1ea7u ti\u00ean. \u0110\u1ed3ng th\u1eddi h\u1ed7 tr\u1ee3 b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh h\u1ed7 tr\u1ee3 v\u00e0 \u01b0u ti\u00ean c\u00e1c cu\u1ed9c g\u1ecdi.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Giai_quyet_van_de_cua_khach_hang_nhanh_hon\"><\/span>1. Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng nhanh h\u01a1n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>H\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi v\u00e0 nhanh ch\u00f3ng l\u00e0 ph\u1ea7n quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t, v\u00e0 IVR c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p t\u0103ng t\u1ed1c qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch gi\u1ea3i \u0111\u00e1p c\u00e1c v\u1ea5n \u0111\u1ec1 c\u01a1 b\u1ea3n ho\u1eb7c \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 cho c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n, c\u00e1c h\u1ec7 th\u1ed1ng IVR gi\u00fap gi\u1ea3i ph\u00f3ng nh\u00e2n l\u1ef1c \u0111\u1ec3 h\u1ecd c\u00f3 nhi\u1ec1u th\u1eddi gian gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea5p b\u00e1ch ho\u1eb7c ph\u1ee9c t\u1ea1p h\u01a1n.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Tang_ty_le_First_Call_Resolution\"><\/span>2. T\u0103ng t\u1ef7 l\u1ec7 First Call Resolution<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Theo Zendesk, 68% kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi cu\u1ed9c g\u1ecdi c\u1ee7a h\u1ecd chuy\u1ec3n gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn. IVR c\u00f3 th\u1ec3 gi\u00fap c\u1ea3i thi\u1ec7n t\u00ecnh tr\u1ea1ng n\u00e0y b\u1eb1ng c\u00e1ch \u0111\u1ecbnh tuy\u1ebfn c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i ph\u00f9 h\u1ee3p ngay l\u1eadp t\u1ee9c. \u0110i\u1ec1u n\u00e0y gi\u00fap c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 First Call Resolution (t\u1ef7 l\u1ec7 gi\u1ea3i quy\u1ebft cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean).<\/p>\n<figure id=\"attachment_10547\" aria-describedby=\"caption-attachment-10547\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10547 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/ivr-la-gi-2.jpg\" alt=\"\u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 IVR mang l\u1ea1i m\u1ed9t lo\u1ea1t c\u00e1c l\u1ee3i th\u1ebf cho doanh nghi\u1ec7p (Ngu\u1ed3n: Zendesk)\" width=\"768\" height=\"493\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/ivr-la-gi-2.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/ivr-la-gi-2-623x400.jpg 623w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10547\" class=\"wp-caption-text\">\u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 IVR mang l\u1ea1i m\u1ed9t lo\u1ea1t c\u00e1c l\u1ee3i th\u1ebf cho doanh nghi\u1ec7p (Ngu\u1ed3n: Zendesk)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"3_Cung_cap_ho_tro_247\"><\/span>3. Cung c\u1ea5p h\u1ed7 tr\u1ee3 24\/7<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 24\/7 c\u0169ng l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng trong \u0111\u00e1nh gi\u00e1 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t, th\u1ebf nh\u01b0ng kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u00f3 kh\u1ea3 n\u0103ng cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 24\/7. V\u00e0 \u0111\u00e2y l\u00e0 l\u00fac h\u1ec7 th\u1ed1ng IVR th\u1ec3 hi\u1ec7n vai tr\u00f2 c\u1ee7a m\u00ecnh.<\/p>\n<p>Khi thi\u1ebft l\u1eadp s\u1eed d\u1ee5ng c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng <a href=\"https:\/\/vbee.ai\/blog\/tao-kich-ban-ivr\/\">k\u1ecbch b\u1ea3n IVR<\/a> tr\u01b0\u1edbc \u0111\u1ec3 \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i nh\u1edd \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i. B\u1eb1ng c\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 24\/7, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u00e0 \u00edt th\u1ea5t v\u1ecdng h\u01a1n khi kh\u00f4ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Phan_loai_cuoc_goi\"><\/span>4. Ph\u00e2n lo\u1ea1i cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p n\u1ebfu nh\u1eadn \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng l\u1edbn cu\u1ed9c g\u1ecdi, doanh nghi\u1ec7p s\u1ebd ph\u1ea3i x\u00e1c \u0111\u1ecbnh cu\u1ed9c g\u1ecdi n\u00e0o c\u1ea7n \u0111\u01b0\u1ee3c \u01b0u ti\u00ean \u0111\u1ec3 nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb cao kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i l\u00e2u. IVR c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y b\u1eb1ng c\u00e1ch:<\/p>\n<ul>\n<li>\u01afu ti\u00ean cu\u1ed9c g\u1ecdi t\u1eeb VIP.<\/li>\n<li>\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi kh\u00e1ch h\u00e0ng \u0111\u1ebfn b\u1ed9 ph\u1eadn t\u1ed5ng \u0111\u00e0i vi\u00ean c\u1ee5 th\u1ec3 d\u1ef1a tr\u00ean m\u00e3 v\u00f9ng c\u1ee7a h\u1ecd.<\/li>\n<li>\u0110\u1ecbnh tuy\u1ebfn c\u00e1c cu\u1ed9c g\u1ecdi d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean thay v\u00ec th\u1eddi gian g\u1ecdi \u0111\u1ebfn.<\/li>\n<li>Ch\u1ea1y tr\u00ecnh k\u00edch ho\u1ea1t \u0111\u1ec3 thay \u0111\u1ed5i m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean cu\u1ed9c g\u1ecdi ho\u1eb7c nh\u00f3m \u0111\u00edch khi kh\u00e1ch h\u00e0ng v\u00e0o h\u00e0ng \u0111\u1ee3i.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Ung_dung_va_tuong_lai_cua_IVR\"><\/span>\u1ee8ng d\u1ee5ng v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a IVR<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>C\u00f4ng ngh\u1ec7 IVR mang l\u1ea1i m\u1ed9t lo\u1ea1t c\u00e1c l\u1ee3i th\u1ebf cho doanh nghi\u1ec7p nh\u01b0:<\/p>\n<ul>\n<li><strong>Ti\u1ebft ki\u1ec7m chi ph\u00ed:<\/strong> H\u1ec7 th\u1ed1ng IVR v\u1eadn h\u00e0nh r\u1ebb h\u01a1n nhi\u1ec1u so v\u1edbi h\u1ec7 th\u1ed1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng truy\u1ec1n th\u1ed1ng, kh\u00f4ng y\u00eau c\u1ea7u nhi\u1ec1u nh\u00e2n vi\u00ean h\u01a1n v\u00e0 c\u00f3 th\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/li>\n<li><strong>C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong> C\u00e1c h\u1ec7 th\u1ed1ng IVR cung c\u1ea5p cho kh\u00e1ch h\u00e0ng quy\u1ec1n truy c\u1eadp c\u00e1c d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd y\u00eau c\u1ea7u m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>T\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c<\/strong>: H\u1ec7 th\u1ed1ng IVR ch\u00ednh x\u00e1c h\u01a1n nhi\u1ec1u so v\u1edbi h\u1ec7 th\u1ed1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng truy\u1ec1n th\u1ed1ng. Theo \u0111\u00f3, h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch ch\u00ednh x\u00e1c ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn h\u1ec7 th\u1ed1ng ho\u1eb7c b\u1ed9 ph\u1eadn th\u00edch h\u1ee3p.<\/li>\n<\/ul>\n<p>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng, c\u00f4ng ngh\u1ec7 IVR s\u1ebd mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng c\u00e1c gi\u1ea3i ph\u00e1p, d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n trong t\u01b0\u01a1ng lai. C\u00e1c h\u1ec7 th\u1ed1ng IVR d\u1ef1a tr\u00ean AI c\u00f3 th\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng quy\u1ec1n truy c\u1eadp c\u00e1c th\u00f4ng tin chi ti\u1ebft h\u01a1n, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u1ec1 xu\u1ea5t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n<p>Th\u1eadm ch\u00ed c\u00e1c h\u1ec7 th\u1ed1ng n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao h\u01a1n, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Nang_cao_chat_luong_dich_vu_khach_hang_voi_Vbee_AICall_Cloud\"><\/span>N\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1edbi Vbee AICall Cloud<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Gi\u1ea3i ph\u00e1p AICall c\u1ee7a Vbee \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u1ed9 ph\u1eadn, t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Kh\u00e1c v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p kh\u00e1c, <a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall<\/strong><\/a> s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 Speech To Text v\u00e0 Text To Speech \u0111\u1ec3 chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i t\u1ea1o ra l\u1eddi tho\u1ea1i ho\u00e0n to\u00e0n t\u1eeb v\u0103n b\u1ea3n m\u00e0 kh\u00f4ng c\u1ea7n s\u1eed d\u1ee5ng c\u00e1c file ghi \u00e2m \u0111\u01b0\u1ee3c ghi s\u1eb5n.<\/p>\n<figure id=\"attachment_11218\" aria-describedby=\"caption-attachment-11218\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11218 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/Vbee-AICall-Cloud.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng AICall c\u1ee7a Vbee AI (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/Vbee-AICall-Cloud.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/Vbee-AICall-Cloud-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-11218\" class=\"wp-caption-text\">Vbee AICall &#8211; m\u1ed9t gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1i \u01b0u v\u00e0 l\u00e0 c\u00e1ch ng\u0103n ch\u1eb7n kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3.<\/figcaption><\/figure>\n<p>Ngo\u00e0i ra m\u1ed7i kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed9t l\u1eddi tho\u1ea1i ri\u00eang bi\u1ec7t, c\u00e1 nh\u00e2n h\u00f3a kh\u00f4ng gi\u1edbi h\u1ea1n nh\u01b0: t\u00ean, danh x\u01b0ng,&#8230;C\u00f9ng v\u1edbi \u0111\u00f3 l\u00e0 h\u1ec7 th\u1ed1ng b\u1ea5m ph\u00edm th\u00f4ng minh, kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft ch\u00ednh x\u00e1c tr\u1ea1ng th\u00e1i cu\u1ed9c g\u1ecdi v\u00e0 h\u1ed7 tr\u1ee3 b\u00e1o c\u00e1o tr\u1ef1c quan, chi ti\u1ebft trong th\u1eddi gian th\u1ef1c.<\/p>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 to\u00e0n b\u1ed9 c\u00e1c th\u00f4ng tin gi\u1ea3i \u0111\u00e1p IVR l\u00e0 g\u00ec? B\u00ean c\u1ea1nh \u0111\u00f3 l\u00e0 nh\u1eefng \u1ee9ng d\u1ee5ng v\u00e0 gi\u1ea3i ph\u00e1p IVR \u01b0u vi\u1ec7t m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng trong t\u01b0\u01a1ng lai. Hy v\u1ecdng nh\u1eefng th\u00f4ng tin tr\u00ean \u0111em l\u1ea1i nh\u1eefng \u0111i\u1ec1u h\u1eefu \u00edch d\u00e0nh cho b\u1ea1n.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>Quantanite (tham kh\u1ea3o ng\u00e0y 19\/08\/2023), What Is Interactive Voice Response (IVR) and How Does It Work?. C\u00f3 t\u1ea1i: https:\/\/quantanite.com\/blog\/what-is-interactive-voice-response-ivr-and-how-does-it-work\/<\/li>\n<li>Signalwire (tham kh\u1ea3o ng\u00e0y 19\/08\/2023), What is IVR (Interactive Voice Response)?. C\u00f3 t\u1ea1i: https:\/\/signalwire.com\/blogs\/industry\/what-is-ivr-interactive-voice-response<\/li>\n<li>Ringcentral (tham kh\u1ea3o ng\u00e0y 19\/08\/2023), IVR (Interactive Voice Response). C\u00f3 t\u1ea1i: https:\/\/www.ringcentral.com\/contact-center\/interactive-voice-response.html<\/li>\n<li>Zendesk (tham kh\u1ea3o ng\u00e0y 19\/08\/2023),IVR: Interactive Voice Response definition, benefits + steps. C\u00f3 t\u1ea1i: https:\/\/www.zendesk.com\/blog\/what-is-ivr\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;10533&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;2&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (2 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;IVR l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a IVR trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (2 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f4ng ngh\u1ec7 IVR \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i trong c\u00e1c t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh, cho ph\u00e9p kh\u00e1ch h\u00e0ng truy c\u1eadp th\u00f4ng tin v\u00e0 d\u1ecbch v\u1ee5 nhanh ch\u00f3ng.\u00a0\u0110\u1ec3 t\u00ecm hi\u1ec3u c\u00e1c th\u00f4ng tin chi ti\u1ebft v\u1ec1 IVR l\u00e0 g\u00ec? L\u1ee3i \u00edch m\u00e0 c\u00f4ng ngh\u1ec7 n\u00e0y mang l\u1ea1i cho doanh nghi\u1ec7p l\u00e0 g\u00ec, [&#8230;]\n","protected":false},"author":6,"featured_media":10544,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-10533","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10533"}],"version-history":[{"count":14,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10533\/revisions"}],"predecessor-version":[{"id":11396,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10533\/revisions\/11396"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/10544"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10533"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=10533"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=10533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}