{"id":10478,"date":"2023-10-04T08:00:23","date_gmt":"2023-10-04T01:00:23","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=10478"},"modified":"2023-10-04T10:15:48","modified_gmt":"2023-10-04T03:15:48","slug":"softphone-la-gi","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/softphone-la-gi\/","title":{"rendered":"Softphone l\u00e0 g\u00ec? S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Softphone v\u00e0 Hardphone"},"content":{"rendered":"<p><strong>Khi c\u00f4ng ngh\u1ec7 ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u doanh nghi\u1ec7p chuy\u1ec3n sang xu h\u01b0\u1edbng \u1ee9ng d\u1ee5ng Softphone thay v\u00ec \u0111i\u1ec7n tho\u1ea1i c\u1ed1 \u0111\u1ecbnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i doanh nghi\u1ec7p c\u1ee7a h\u1ecd d\u1ec5 ti\u1ebfp c\u1eadn h\u01a1n v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed h\u01a1n. \u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 Softphone l\u00e0 g\u00ec? T\u00ednh n\u0103ng v\u00e0 l\u1ee3i \u00edch c\u1ee7a Softphone, b\u1ea1n \u0111\u1ecdc c\u00f9ng <a href=\"https:\/\/www.vbee.ai\/\">Vbee AI<\/a> t\u00ecm hi\u1ec3u ti\u1ebfp trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#Softphone_la_gi\" >Softphone l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#Loi_ich_cua_Softphone_cho_doanh_nghiep\" >L\u1ee3i \u00edch c\u1ee7a Softphone cho doanh nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#So_sanh_Softphone_va_Hardphone\" >So s\u00e1nh Softphone v\u00e0 Hardphone<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#Chat_luong_cuoc_goi\" >Ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#Do_tin_cay\" >\u0110\u1ed9 tin c\u1eady<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#De_su_dung\" >D\u1ec5 s\u1eed d\u1ee5ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#Chi_phi\" >Chi ph\u00ed<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#Top_3_phan_mem_Softphone_tot_nhat_hien_nay\" >Top 3 ph\u1ea7n m\u1ec1m Softphone t\u1ed1t nh\u1ea5t hi\u1ec7n nay<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#1_Vbee_AICall_%E2%80%93_Phan_mem_Softphone_toan_dien_cho_doanh_nghiep\" >1. Vbee AICall \u2013 Ph\u1ea7n m\u1ec1m Softphone to\u00e0n di\u1ec7n cho doanh nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#2_Phan_mem_8%C3%978\" >2. Ph\u1ea7n m\u1ec1m 8\u00d78<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.ai\/blog\/softphone-la-gi\/#3_ZoiPer_5\" >3. ZoiPer 5<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Softphone_la_gi\"><\/span>Softphone l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Softphone l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng VoIP cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng truy c\u1eadp h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i doanh nghi\u1ec7p c\u1ee7a h\u1ecd t\u1ee9c th\u00ec tr\u00ean thi\u1ebft b\u1ecb b\u1ea5t k\u1ef3 (m\u00e1y t\u00ednh, laptop, \u0111i\u1ec7n tho\u1ea1i v\u00e0 m\u00e1y t\u00ednh b\u1ea3ng) v\u00e0 v\u1ecb tr\u00ed, \u0111\u1ecba \u0111i\u1ec3m c\u00f3 h\u1ed7 tr\u1ee3 Internet th\u00f4ng qua giao di\u1ec7n \u0111i\u1ec7n tho\u1ea1i \u1ea3o.<\/p>\n<p>V\u1ec1 c\u01a1 b\u1ea3n Softphone gi\u1ed1ng nh\u01b0 m\u1ed9t chi\u1ebfc \u0111i\u1ec7n tho\u1ea1i \u1ea3o, cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c m\u00e0 kh\u00f4ng y\u00eau c\u1ea7u ph\u1ea7n c\u1ee9ng v\u1eadt l\u00fd nh\u01b0 \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng hay PBX, v\u00e0 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi, g\u1eedi tin nh\u1eafn, c\u1ed9ng t\u00e1c v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 nhanh ch\u00f3ng.<\/p>\n<figure id=\"attachment_10483\" aria-describedby=\"caption-attachment-10483\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10483 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/softphone-la-gi-0.jpg\" alt=\"Softphone cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng k\u1ebft n\u1ed1i v\u1edbi nhau kh\u00f4ng y\u00eau c\u1ea7u ph\u1ea7n c\u1ee9ng v\u1eadt l\u00fd (Ngu\u1ed3n: Cohesiveglobal)\" width=\"768\" height=\"510\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/softphone-la-gi-0.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/softphone-la-gi-0-602x400.jpg 602w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10483\" class=\"wp-caption-text\">Softphone cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng k\u1ebft n\u1ed1i v\u1edbi nhau kh\u00f4ng y\u00eau c\u1ea7u ph\u1ea7n c\u1ee9ng v\u1eadt l\u00fd (Ngu\u1ed3n: Cohesiveglobal)<\/figcaption><\/figure>\n<p>Softphone t\u01b0\u01a1ng th\u00edch v\u00e0 ho\u1ea1t \u0111\u1ed9ng tr\u00ean nhi\u1ec1u thi\u1ebft b\u1ecb v\u00e0 h\u1ec7 \u0111i\u1ec1u h\u00e0nh kh\u00e1c nhau (macOS, Windows, Android, iOS), c\u00f3 s\u1eb5n d\u01b0\u1edbi d\u1ea1ng \u1ee9ng d\u1ee5ng cho m\u00e1y t\u00ednh v\u00e0 thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u0169ng nh\u01b0 ti\u1ec7n \u00edch m\u1edf r\u1ed9ng cho tr\u00ecnh duy\u1ec7t.<\/p>\n<p>C\u00f4ng ngh\u1ec7 Softphone \u0111\u00e3 &#8220;c\u00e1ch m\u1ea1ng ho\u00e1&#8221; c\u00e1ch m\u00e0 m\u1ecdi ng\u01b0\u1eddi li\u00ean l\u1ea1c v\u1edbi nhau. Gi\u1edd \u0111\u00e2y, vi\u1ec7c th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi v\u00e0 g\u1eedi tin nh\u1eafn tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u m\u00e0 ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng c\u1ea7n lo l\u1eafng v\u1ec1 chi ph\u00ed v\u00e0 \u0111\u1ecba \u0111i\u1ec3m.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Loi_ich_cua_Softphone_cho_doanh_nghiep\"><\/span>L\u1ee3i \u00edch c\u1ee7a Softphone cho doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch quan tr\u1ecdng nh\u1ea5t m\u00e0 Softphone mang l\u1ea1i \u0111\u00f3 l\u00e0 gi\u00fap doanh nghi\u1ec7p c\u1eaft gi\u1ea3m chi ph\u00ed. B\u00ean c\u1ea1nh \u0111\u00f3 c\u00e1c doanh nghi\u1ec7p c\u00f2n \u0111\u01b0\u1ee3c h\u01b0\u1edfng m\u1ed9t s\u1ed1 l\u1ee3i \u00edch kh\u00e1c t\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng Softphone nh\u01b0:<\/p>\n<ul>\n<li>C\u00f3 c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00f4ng minh h\u01a1n, t\u1eadn d\u1ee5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng t\u00edch h\u1ee3p s\u1eb5n (nh\u01b0 ngu\u1ed3n ti\u1ebfp th\u1ecb v\u00e0 l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c).<\/li>\n<li>\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh v\u00e0 chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi.<\/li>\n<li>Gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi trong th\u1eddi gian th\u1ef1c.<\/li>\n<li>Ghi \u00e2m v\u00e0 phi\u00ean \u00e2m cu\u1ed9c g\u1ecdi.<\/li>\n<li>Cho ph\u00e9p nh\u00e2n vi\u00ean truy c\u1eadp h\u1ec7 th\u1ed1ng Softphone t\u1eeb m\u1ecdi n\u01a1i th\u00f4ng qua \u1ee9ng d\u1ee5ng Softphone.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"So_sanh_Softphone_va_Hardphone\"><\/span>So s\u00e1nh Softphone v\u00e0 Hardphone<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ngo\u00e0i \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf d\u1ef1a tr\u00ean c\u00e1c c\u00f4ng ngh\u1ec7 kh\u00e1c nhau, Softphone v\u00e0 Hardphone c\u00f2n kh\u00e1c nhau \u1edf m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng. Tr\u00ean th\u1ef1c t\u1ebf, h\u1ea7u h\u1ebft doanh nghi\u1ec7p ng\u00e0y nay s\u1ebd s\u1eed d\u1ee5ng k\u1ebft h\u1ee3p Softphone v\u00e0 Hardphone trong to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c.<\/p>\n<figure id=\"attachment_10484\" aria-describedby=\"caption-attachment-10484\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10484 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/softphone-la-gi-1.jpg\" alt=\"H\u1ea7u h\u1ebft doanh nghi\u1ec7p ng\u00e0y nay s\u1ebd s\u1eed d\u1ee5ng k\u1ebft h\u1ee3p Softphone v\u00e0 Hardphone (Ngu\u1ed3n: Justcall.io)\" width=\"768\" height=\"454\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/softphone-la-gi-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/softphone-la-gi-1-677x400.jpg 677w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10484\" class=\"wp-caption-text\">H\u1ea7u h\u1ebft doanh nghi\u1ec7p ng\u00e0y nay s\u1ebd s\u1eed d\u1ee5ng k\u1ebft h\u1ee3p Softphone v\u00e0 Hardphone (Ngu\u1ed3n: Justcall.io)<\/figcaption><\/figure>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u0111i\u1ec3m kh\u00e1c nhau gi\u1eefa Softphone v\u00e0 Hardphone:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Chat_luong_cuoc_goi\"><\/span>Ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u1ea3 Softphone v\u00e0 Hardphone \u0111\u1ec1u y\u00eau c\u1ea7u k\u1ebft n\u1ed1i Internet \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng, tuy nhi\u00ean Hardphone c\u00f3 l\u1ee3i th\u1ebf h\u01a1n v\u00ec \u0111\u00e2y l\u00e0 thi\u1ebft b\u1ecb chuy\u00ean d\u1ee5ng x\u1eed l\u00fd cu\u1ed9c g\u1ecdi. Khi c\u00f4ng su\u1ea5t t\u00ednh to\u00e1n t\u0103ng l\u00ean, ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi th\u01b0\u1eddng kh\u00f4ng ph\u1ea3i l\u00e0 v\u1ea5n \u0111\u1ec1. Tuy nhi\u00ean, m\u1ed9t h\u1ec7 th\u1ed1ng l\u00e0m vi\u1ec7c v\u1edbi nhi\u1ec1u ch\u01b0\u01a1ng tr\u00ecnh ph\u1ea7n m\u1ec1m \u0111ang ch\u1ea1y c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Do_tin_cay\"><\/span>\u0110\u1ed9 tin c\u1eady<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Do h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c c\u1ea5p ngu\u1ed3n qua Ethernet n\u00ean Hardphone kh\u00e1 tin c\u1eady v\u00e0 th\u1eddi gian ng\u1eebng ho\u1ea1t \u0111\u1ed9ng th\u01b0\u1eddng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch sau nhi\u1ec1u gi\u1edd. Tuy nhi\u00ean vi\u1ec7c kh\u1edfi \u0111\u1ed9ng l\u1ea1i h\u1ec7 th\u1ed1ng ho\u1eb7c m\u1ea5t k\u1ebft n\u1ed1i Internet m\u00e0 kh\u00f4ng c\u00f3 sao l\u01b0u c\u00f3 th\u1ec3 g\u00e2y ra s\u1ef1 c\u1ed1.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"De_su_dung\"><\/span>D\u1ec5 s\u1eed d\u1ee5ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 quen thu\u1ed9c v\u1edbi h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng s\u1ebd c\u1ea3m th\u1ea5y Hardphone c\u1ef1c k\u1ef3 d\u1ec5 s\u1eed d\u1ee5ng. M\u1eb7t kh\u00e1c, v\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 quen thu\u1ed9c v\u1edbi c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ph\u1ea7n m\u1ec1m s\u1ebd c\u1ea3m th\u1ea5y Softphone d\u1ec5 s\u1eed d\u1ee5ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Chi_phi\"><\/span>Chi ph\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Do y\u00eau c\u1ea7u ph\u1ea7n c\u1ee9ng n\u00ean Hardphone c\u00f3 chi ph\u00ed \u0111\u1eaft h\u01a1n Softphone. Ngo\u00e0i ra chi ph\u00ed cho Softphone c\u00f3 th\u1ec3 thay \u0111\u1ed5i nh\u01b0ng c\u00f3 xu h\u01b0\u1edbng th\u1ea5p h\u01a1n do y\u00eau c\u1ea7u ph\u1ea7n c\u1ee9ng h\u1ea1n ch\u1ebf.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Top_3_phan_mem_Softphone_tot_nhat_hien_nay\"><\/span>Top 3 ph\u1ea7n m\u1ec1m Softphone t\u1ed1t nh\u1ea5t hi\u1ec7n nay<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Vbee_AICall_%E2%80%93_Phan_mem_Softphone_toan_dien_cho_doanh_nghiep\"><\/span>1. Vbee AICall \u2013 Ph\u1ea7n m\u1ec1m Softphone to\u00e0n di\u1ec7n cho doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ph\u1ea7n m\u1ec1m Softphone <a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall Cloud<\/strong><\/a> l\u00e0 l\u1ef1a ch\u1ecdn l\u00fd t\u01b0\u1edfng cho h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p hi\u1ec7n nay, V\u1edbi kho t\u00ednh n\u0103ng \u0111a d\u1ea1ng, cung c\u1ea5p kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t v\u00e0 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng c\u00f3 s\u1eb5n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng \u1ed5n \u0111\u1ecbnh v\u1edbi c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng hi\u1ec7n c\u00f3 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<figure id=\"attachment_11333\" aria-describedby=\"caption-attachment-11333\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11333 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/vbee-aicall.jpg\" alt=\"Vbee AICall \u2013 Ph\u1ea7n m\u1ec1m Softphone to\u00e0n di\u1ec7n cho doanh nghi\u1ec7p\" width=\"768\" height=\"256\" \/><figcaption id=\"caption-attachment-11333\" class=\"wp-caption-text\">Vbee AICall \u2013 Ph\u1ea7n m\u1ec1m Softphone to\u00e0n di\u1ec7n cho doanh nghi\u1ec7p<\/figcaption><\/figure>\n<ul>\n<li><strong>Kh\u00f4ng c\u1ea7n ph\u1ea3i thu \u00e2m: <\/strong>C\u00f4ng ngh\u1ec7 chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p trong Vbee Smart IVR t\u1ea1o ra l\u1eddi tho\u1ea1i ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng t\u1eeb v\u0103n b\u1ea3n m\u00e0 kh\u00f4ng y\u00eau c\u1ea7u ng\u01b0\u1eddi d\u00f9ng ph\u1ea3i thu \u00e2m gi\u1ed1ng nh\u01b0 c\u00e1c ph\u1ea7n m\u1ec1m kh\u00e1c.<\/li>\n<li><strong>Th\u00f4ng \u0111i\u1ec7p c\u00e1 nh\u00e2n h\u00f3a: <\/strong>T\u00ednh n\u0103ng n\u1ed5i b\u1eadt kh\u00e1c c\u1ee7a Vbee Smart IVR l\u00e0 c\u00f3 kh\u1ea3 n\u0103ng t\u1ea1o ra c\u00e1c th\u00f4ng \u0111i\u1ec7p c\u00e1 nh\u00e2n h\u00f3a. Theo \u0111\u00f3 m\u1ed7i kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 m\u1ed9t l\u1eddi tho\u1ea1i ri\u00eang bi\u1ec7t, c\u00e1 nh\u00e2n h\u00f3a kh\u00f4ng gi\u1edbi h\u1ea1n nh\u01b0: t\u00ean, danh x\u01b0ng, kho\u1ea3n vay&#8230;. Gi\u00fap truy\u1ec1n t\u1ea3i chi ti\u1ebft n\u1ed9i dung.<\/li>\n<li><strong>H\u1ec7 th\u1ed1ng b\u1ea5m ph\u00edm th\u00f4ng minh: <\/strong>Ph\u00edm b\u1ea5m nhi\u1ec1u l\u1edbp, nh\u1eafc nh\u1edf b\u1ea5m ph\u00edm sai, kh\u00f4ng b\u1ea5m ph\u00edm gi\u00fap t\u0103ng t\u01b0\u01a1ng t\u00e1c.<\/li>\n<li><strong>Nh\u1eadn bi\u1ebft ch\u00ednh x\u00e1c tr\u1ea1ng th\u00e1i cu\u1ed9c g\u1ecdi: <\/strong>Vbee AICall c\u00f3 th\u1ec3 nh\u1eadn bi\u1ebft ch\u00ednh x\u00e1c tr\u1ea1ng th\u00e1i cu\u1ed9c g\u1ecdi nh\u01b0: ghe m\u00e1y, b\u1ea5m ph\u00edm, b\u1eadn, VoiceMail, kh\u00f4ng li\u00ean l\u1ea1c \u0111\u01b0\u1ee3c,&#8230;.<\/li>\n<li><strong>B\u00e1o c\u00e1o tr\u1ef1c quan, chi ti\u1ebft th\u1eddi gian th\u1ef1c: <\/strong>Th\u00f4ng qua Dashboard, Excel, Google Sheet, API.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_Phan_mem_8%C3%978\"><\/span>2. Ph\u1ea7n m\u1ec1m 8\u00d78<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>8&#215;8 l\u00e0 ph\u1ea7n m\u1ec1m Softphone l\u00fd t\u01b0\u1edfng cho b\u1ed9 ph\u1eadn sale. \u0110i\u1ec1u n\u00e0y m\u1ed9t ph\u1ea7n nh\u1edd v\u00e0o c\u00e1c t\u00ednh n\u0103ng c\u1ed9ng t\u00e1c tuy\u1ec7t v\u1eddi nh\u01b0 tr\u00ecnh nh\u1eafn tin nh\u00f3m v\u00e0 tr\u00ecnh qu\u1ea3n l\u00fd t\u00e1c v\u1ee5, c\u0169ng nh\u01b0 c\u00e1c t\u00ednh n\u0103ng \u0111\u00e0o t\u1ea1o nh\u01b0 ghi \u00e2m v\u00e0 gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi. Nh\u1eefng t\u00ednh n\u0103ng n\u00e0y s\u1ebd mang l\u1ea1i l\u1ee3i \u00edch cho c\u00e1c doanh nghi\u1ec7p \u0111ang c\u1ea7n n\u00e2ng cao k\u1ef9 n\u0103ng cho s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean l\u1edbn.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_ZoiPer_5\"><\/span>3. ZoiPer 5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>ZoiPer 5 l\u00e0 ph\u1ea7n m\u1ec1m Softphone ph\u1ed5 bi\u1ebfn cho doanh nghi\u1ec7p, c\u00f3 s\u1eb5n tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c n\u1ec1n t\u1ea3ng v\u00e0 thi\u1ebft b\u1ecb ph\u1ed5 bi\u1ebfn v\u00e0 \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn nhi\u1ec1u nh\u1ea5t v\u1edbi kh\u1ea3 n\u0103ng cung c\u1ea5p ch\u1ea5t l\u01b0\u1ee3ng \u00e2m thanh v\u00e0 video cao, c\u00f4ng ngh\u1ec7 nhanh v\u00e0 ch\u1ee9c n\u0103ng m\u1ea1nh m\u1ebd (v\u1edbi g\u00f3i Pro).<\/p>\n<p>Nh\u01b0 v\u1eady b\u00e0i vi\u1ebft tr\u00ean \u0111\u00e2y Vbee AI v\u1eeba gi\u1ea3i \u0111\u00e1p cho b\u1ea1n c\u00e1c th\u00f4ng tin Softphone l\u00e0 g\u00ec? S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Softphone v\u00e0 Hardphone. Hy v\u1ecdng b\u00e0i vi\u1ebft tr\u00ean \u0111\u00e2y \u0111\u00e3 mang \u0111\u1ebfn cho b\u1ea1n th\u00eam c\u00e1c th\u00f4ng tin h\u1eefu \u00edch m\u1edbi.<\/p>\n<p><strong>Ngu\u1ed3n tham kh\u1ea3o:<\/strong><\/p>\n<ul>\n<li>Getweave (tham kh\u1ea3o ng\u00e0y 16\/08\/2023), Hardphones Versus Softphones \u2013 Everything You Need to Know. C\u00f3 t\u1ea1i: https:\/\/www.getweave.com\/hardphones-vs-softphones-everything-you-need-to-know\/<\/li>\n<li>Tech.co (tham kh\u1ea3o ng\u00e0y 16\/08\/2023), Best VoIP Softphone Apps For Business. C\u00f3 t\u1ea1i: https:\/\/tech.co\/business-phone-systems\/best-softphone-apps-for-business<\/li>\n<li>Datasciencecentral (tham kh\u1ea3o ng\u00e0y 16\/08\/2023), What is a Softphone\u2014and Why Do We Use It? C\u00f3 t\u1ea1i: https:\/\/www.datasciencecentral.com\/what-is-a-softphone-and-why-do-we-use-it\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;10478&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Softphone l\u00e0 g\u00ec? S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Softphone v\u00e0 Hardphone&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Khi c\u00f4ng ngh\u1ec7 ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u doanh nghi\u1ec7p chuy\u1ec3n sang xu h\u01b0\u1edbng \u1ee9ng d\u1ee5ng Softphone thay v\u00ec \u0111i\u1ec7n tho\u1ea1i c\u1ed1 \u0111\u1ecbnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i doanh nghi\u1ec7p c\u1ee7a h\u1ecd d\u1ec5 ti\u1ebfp c\u1eadn h\u01a1n v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed h\u01a1n. \u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 Softphone l\u00e0 g\u00ec? [&#8230;]\n","protected":false},"author":6,"featured_media":10484,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-10478","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-cong-nghe"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10478"}],"version-history":[{"count":8,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10478\/revisions"}],"predecessor-version":[{"id":11334,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10478\/revisions\/11334"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/10484"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10478"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=10478"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=10478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}