{"id":10329,"date":"2023-10-04T08:00:22","date_gmt":"2023-10-04T01:00:22","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=10329"},"modified":"2023-10-04T10:37:51","modified_gmt":"2023-10-04T03:37:51","slug":"customer-touch-point-la-gi","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/","title":{"rendered":"Customer Touch Point l\u00e0 g\u00ec? T\u00ecm hi\u1ec3u v\u1ec1 \u0111i\u1ec3m ch\u1ea1m kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><strong>Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng bi\u1ebft \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p th\u00f4ng qua Customer Touch Point. V\u1eady Customer Touch Point l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m ch\u1ea1m kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p? T\u00ecm hi\u1ec3u ngay trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y c\u1ee7a <a href=\"https:\/\/vbee.ai\/\">Vbee.ai<\/a> nh\u00e9. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Customer_Touch_Point_la_gi\" >Customer Touch Point l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Tai_sao_Customer_Touch_Point_lai_quan_trong\" >T\u1ea1i sao Customer Touch Point l\u1ea1i quan tr\u1ecdng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Vi_du_ve_Customer_Touch_Point\" >V\u00ed d\u1ee5 v\u1ec1 Customer Touch Point<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Truoc_khi_mua_Customer_Touch_Point_la_gi\" >Tr\u01b0\u1edbc khi mua, Customer Touch Point l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Trong_qua_trinh_mua_hang_Customer_Touch_Point_la_gi\" >Trong qu\u00e1 tr\u00ecnh mua h\u00e0ng, Customer Touch Point l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Sau_khi_mua_Customer_Touch_Point_la_gi\" >Sau khi mua, Customer Touch Point l\u00e0 g\u00ec?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Cach_xac_dinh_Customer_Touch_Point\" >C\u00e1ch x\u00e1c \u0111\u1ecbnh Customer Touch Point<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Xem_xet_khach_hang_muc_tieu_va_nhu_cau_cua_ho\" >Xem x\u00e9t kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau v\u00e0 nhu c\u1ea7u c\u1ee7a h\u1ecd<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Xem_lai_cach_nguoi_tieu_dung_tuong_tac_voi_doanh_nghiep\" >Xem l\u1ea1i c\u00e1ch ng\u01b0\u1eddi ti\u00eau d\u00f9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Dat_minh_vao_khach_hang\" >\u0110\u1eb7t m\u00ecnh v\u00e0o kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.ai\/blog\/customer-touch-point-la-gi\/#Tao_va_su_dung_ban_do_hanh_trinh_va_ban_do_trai_nghiem_khach_hang\" >T\u1ea1o v\u00e0 s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh v\u00e0 b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Customer_Touch_Point_la_gi\"><\/span>Customer Touch Point l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Kh\u00e1i ni\u1ec7m Customer Touch Point l\u00e0 g\u00ec ch\u1eafc h\u1eb3n kh\u00f4ng c\u00f2n qu\u00e1 l\u1ea1 l\u1eabm v\u1edbi c\u00e1c doanh nghi\u1ec7p. Customer Touch Point hay \u0111i\u1ec3m ch\u1ea1m kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec3m kh\u00e1ch h\u00e0ng ti\u1ebfp x\u00fac, t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n, cho d\u00f9 \u0111\u00f3 l\u00e0 th\u00f4ng qua nh\u00e2n vi\u00ean, trang web hay qu\u1ea3ng c\u00e1o. V\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u1ecbnh h\u00ecnh c\u00e1ch h\u1ecd nh\u00ecn nh\u1eadn doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n<p>V\u00ed d\u1ee5: kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y doanh nghi\u1ec7p qua k\u00eanh tr\u1ef1c tuy\u1ebfn, trong qu\u1ea3ng c\u00e1o, xem x\u1ebfp h\u1ea1ng v\u00e0 b\u00e0i \u0111\u00e1nh gi\u00e1, truy c\u1eadp trang web hay mua s\u1eafm t\u1ea1i c\u1eeda h\u00e0ng b\u00e1n l\u1ebb c\u1ee7a doanh nghi\u1ec7p\u2026<\/p>\n<figure id=\"attachment_10340\" aria-describedby=\"caption-attachment-10340\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10340 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-2-1.jpg\" alt=\"Customer Touch Point l\u00e0 g\u00ec\" width=\"768\" height=\"709\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-2-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-2-1-433x400.jpg 433w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10340\" class=\"wp-caption-text\">Customer Touch Point l\u00e0 g\u00ec th\u00ec hi\u1ec3u \u0111\u01a1n gi\u1ea3n \u0111\u00f3 l\u00e0 \u0111i\u1ec3m kh\u00e1ch h\u00e0ng ti\u1ebfp x\u00fac v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Tai_sao_Customer_Touch_Point_lai_quan_trong\"><\/span>T\u1ea1i sao Customer Touch Point l\u1ea1i quan tr\u1ecdng?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Kh\u00f4ng ch\u1ec9 hi\u1ec3u Customer Touch Point l\u00e0 g\u00ec m\u00e0 vi\u1ec7c n\u1eafm r\u00f5 vai tr\u00f2 c\u1ee7a Customer Touch Point c\u0169ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng. N\u00f3 gi\u1ed1ng nh\u01b0 kim ch\u1ec9 nam \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng trong to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng mua ho\u1eb7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. V\u00e0 d\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a Customer Touch Point:<\/p>\n<ul>\n<li>C\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ed7i \u0111i\u1ec3m ti\u1ebfp x\u00fac, gi\u1ea3m \u00e1p l\u1ef1c cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/li>\n<li>T\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m \u0111a d\u1ea1ng tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh.<\/li>\n<li>T\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, t\u0103ng t\u1ef7 l\u1ec7 kh\u00e1ch quay l\u1ea1i, gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/li>\n<\/ul>\n<figure id=\"attachment_10335\" aria-describedby=\"caption-attachment-10335\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10335 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-1.jpg\" alt=\"Customer Touch Point l\u00e0 g\u00ec\" width=\"768\" height=\"558\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-1.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-1-551x400.jpg 551w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10335\" class=\"wp-caption-text\">Customer Touch Point c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Vi_du_ve_Customer_Touch_Point\"><\/span>V\u00ed d\u1ee5 v\u1ec1 Customer Touch Point<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch l\u1eadp danh s\u00e1ch t\u1ea5t c\u1ea3 c\u00e1c \u0111\u1ecba \u0111i\u1ec3m v\u00e0 th\u1eddi gian kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ti\u1ebfp x\u00fac v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p. V\u00ed d\u1ee5:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Truoc_khi_mua_Customer_Touch_Point_la_gi\"><\/span>Tr\u01b0\u1edbc khi mua, Customer Touch Point l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>L\u00e0m th\u1ebf n\u00e0o m\u00e0 kh\u00e1ch h\u00e0ng t\u00ecm th\u1ea5y doanh nghi\u1ec7p? \u0110\u00e2y l\u00e0 nh\u1eefng \u0111i\u1ec3m ti\u1ebfp x\u00fac ban \u0111\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng:<\/p>\n<ul>\n<li>Qu\u1ea3ng c\u00e1o tr\u1ef1c tuy\u1ebfn: C\u00e1c li\u00ean k\u1ebft qu\u1ea3ng c\u00e1o tr\u1ef1c tuy\u1ebfn c\u1ea7n d\u1eabn \u0111\u1ebfn n\u1ed9i dung c\u00f3 li\u00ean quan tr\u1ef1c ti\u1ebfp \u0111\u1ebfn qu\u1ea3ng c\u00e1o. N\u1ebfu qu\u1ea3ng c\u00e1o c\u00f3 khuy\u1ebfn m\u1ea1i, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng li\u00ean k\u1ebft d\u1eabn kh\u00e1ch h\u00e0ng \u0111\u1ebfn trang m\u00f4 t\u1ea3 ho\u1eb7c hi\u1ec3n th\u1ecb chi ti\u1ebft c\u00e1c m\u1eb7t h\u00e0ng khuy\u1ebfn m\u00e3i.<\/li>\n<li>Truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i: Th\u00f4ng tin doanh nghi\u1ec7p c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean c\u00e1c k\u00eanh m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1eed d\u1ee5ng. Duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng c\u1ee7a trang b\u1eb1ng c\u00e1c n\u1ed9i dung th\u00fa v\u1ecb v\u00e0 h\u1eefu \u00edch. Lu\u00f4n tr\u1ea3 l\u1eddi nh\u1eadn x\u00e9t c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p b\u1eaft \u0111\u1ea7u h\u00ecnh th\u00e0nh m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/li>\n<li>Gi\u1edbi thi\u1ec7u: C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u kh\u00e1ch h\u00e0ng, cung c\u1ea5p c\u00e1c \u01b0u \u0111\u00e3i cho c\u1ea3 ng\u01b0\u1eddi gi\u1edbi thi\u1ec7u v\u00e0 kh\u00e1ch h\u00e0ng m\u1edbi. \u0110i\u1ec1u n\u00e0y mang l\u1ea1i l\u1ee3i \u00edch cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p, gi\u00fap t\u0103ng kh\u1ea3 n\u0103ng mua h\u00e0ng trong t\u01b0\u01a1ng lai c\u0169ng nh\u01b0 nhi\u1ec1u l\u01b0\u1ee3t gi\u1edbi thi\u1ec7u h\u01a1n.<\/li>\n<li>Website: Khi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng truy c\u1eadp trang web c\u1ee7a doanh nghi\u1ec7p, h\u00e3y \u0111\u1ea3m b\u1ea3o h\u1ecd c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y th\u00f4ng tin h\u1ecd mu\u1ed1n m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng. C\u00e1c s\u1ea3n ph\u1ea9m ph\u1ea3i c\u00f3 h\u00ecnh \u1ea3nh v\u00e0 m\u00f4 t\u1ea3 r\u00f5 r\u00e0ng th\u1ec3 hi\u1ec7n ch\u00ednh x\u00e1c c\u00e1c d\u1ecbch v\u1ee5. C\u00e2n nh\u1eafc th\u00eam video gi\u00fap t\u0103ng t\u00ednh ch\u00e2n th\u1ef1c. H\u00e3y nh\u1edb r\u1eb1ng, n\u1ebfu kh\u00e1ch truy c\u1eadp trang web kh\u00f4ng th\u1ec3 t\u00ecm th\u1ea5y th\u00f4ng tin h\u1ecd \u0111ang t\u00ecm ki\u1ebfm, h\u1ecd s\u1ebd t\u00ecm \u1edf n\u01a1i kh\u00e1c.<\/li>\n<\/ul>\n<figure id=\"attachment_10336\" aria-describedby=\"caption-attachment-10336\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10336 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-3.jpg\" alt=\"Customer Touch Point l\u00e0 g\u00ec\" width=\"768\" height=\"584\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-3.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-3-526x400.jpg 526w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10336\" class=\"wp-caption-text\">Tr\u01b0\u1edbc khi mua, Customer Touch Point s\u1ebd l\u00e0 qu\u1ea3ng c\u00e1o tr\u1ef1c tuy\u1ebfn, website, truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i&#8230;<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Trong_qua_trinh_mua_hang_Customer_Touch_Point_la_gi\"><\/span>Trong qu\u00e1 tr\u00ecnh mua h\u00e0ng, Customer Touch Point l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng: H\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng s\u1ebd tham kh\u1ea3o c\u00e1c b\u00e0i \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng. \u0110i\u1ec1u quan tr\u1ecdng c\u1ea7n l\u01b0u \u00fd l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p \u0111ang t\u00ecm ki\u1ebfm nh\u1eefng \u0111\u00e1nh gi\u00e1 n\u00e0y. V\u00ec v\u1eady h\u00e3y s\u1eed d\u1ee5ng ch\u00fang trong c\u00e1c b\u00e0i \u0111\u0103ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, trang web c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<li>\u0110i\u1ec3m b\u00e1n h\u00e0ng: T\u1ea1i \u0111i\u1ec3m b\u00e1n h\u00e0ng, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng s\u1ebd cung c\u1ea5p t\u1ea5t c\u1ea3 th\u00f4ng tin c\u1ea7n thi\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. \u0110\u00e2y l\u00e0 \u0111i\u1ec3m ti\u1ebfp x\u00fac cu\u1ed1i c\u00f9ng tr\u01b0\u1edbc khi giao d\u1ecbch mua ho\u00e0n t\u1ea5t.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Sau_khi_mua_Customer_Touch_Point_la_gi\"><\/span>Sau khi mua, Customer Touch Point l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00e1c \u0111i\u1ec3m ch\u1ea1m kh\u00e1ch h\u00e0ng v\u1eabn ti\u1ebfp t\u1ee5c sau khi qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng ho\u00e0n t\u1ea5t. \u0110\u1eebng qu\u00ean ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng \u0111i\u1ec3m quan tr\u1ecdng n\u00e0y trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li>Kh\u1ea3o s\u00e1t ph\u1ea3n h\u1ed3i: \u0110\u00e2y l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p t\u00ecm hi\u1ec3u chi ti\u1ebft v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00f3 kh\u0103n l\u00e0 g\u00ec? Thu\u1eadn l\u1ee3i l\u00e0 g\u00ec? S\u1eed d\u1ee5ng kh\u1ea3o s\u00e1t ph\u1ea3n h\u1ed3i v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 n\u1eafm r\u00f5 c\u00e1c v\u1ea5n \u0111\u1ec1 doanh nghi\u1ec7p ph\u00e1t huy hay kh\u1eafc ph\u1ee5c.<\/li>\n<li>Email: N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p \u0111\u00e3 \u0111\u0103ng k\u00fd nh\u1eadn email v\u1ec1 c\u00e1c \u01b0u \u0111\u00e3i v\u00e0 s\u1ea3n ph\u1ea9m m\u1edbi, h\u00e3y t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i \u0111\u1ec3 upsale ho\u1eb7c crosssell s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<li>K\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i: Ti\u1ebfp t\u1ee5c theo d\u00f5i c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i. Khi m\u1ecdi ng\u01b0\u1eddi nh\u1eadn x\u00e9t v\u00e0 chia s\u1ebb b\u00e0i \u0111\u0103ng c\u1ee7a doanh nghi\u1ec7p, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng doanh nghi\u1ec7p c\u00f3 ph\u1ea3n h\u1ed3i v\u00e0 duy tr\u00ec cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u00edch c\u1ef1c.<\/li>\n<\/ul>\n<figure id=\"attachment_10337\" aria-describedby=\"caption-attachment-10337\" style=\"width: 767px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10337 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-5.jpg\" alt=\"Customer Touch Point l\u00e0 g\u00ec\" width=\"767\" height=\"453\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-5.jpg 767w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-5-677x400.jpg 677w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><figcaption id=\"caption-attachment-10337\" class=\"wp-caption-text\">Sau khi mua, Customer Touch Point l\u00e0 g\u00ec &#8211; \u0111\u00f3 l\u00e0 kh\u1ea3o s\u00e1t ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng, email hay ph\u1ea3n h\u1ed3i tr\u00ean k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i.<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Cach_xac_dinh_Customer_Touch_Point\"><\/span>C\u00e1ch x\u00e1c \u0111\u1ecbnh Customer Touch Point<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Doanh nghi\u1ec7p c\u1ee7a b\u1ea1n x\u00e1c \u0111\u1ecbnh Customer Touch Point l\u00e0 g\u00ec? Ch\u00fang kh\u00e1c nhau \u0111\u1ed1i v\u1edbi m\u1ecdi doanh nghi\u1ec7p, v\u00ec v\u1eady b\u1ea1n s\u1ebd ph\u1ea3i x\u00e1c \u0111\u1ecbnh b\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch c\u00e1c t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Xem_xet_khach_hang_muc_tieu_va_nhu_cau_cua_ho\"><\/span>Xem x\u00e9t kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau v\u00e0 nhu c\u1ea7u c\u1ee7a h\u1ecd<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Tri\u1ec3n khai nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng mua h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. T\u1eeb \u0111\u00f3, quy\u1ebft \u0111\u1ecbnh \u0111i\u1ec3m ti\u1ebfp x\u00fac ban \u0111\u1ea7u n\u00e0o s\u1ebd ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Xem_lai_cach_nguoi_tieu_dung_tuong_tac_voi_doanh_nghiep\"><\/span>Xem l\u1ea1i c\u00e1ch ng\u01b0\u1eddi ti\u00eau d\u00f9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nh\u1eefng \u0111i\u1ec3m ch\u1ea1m kh\u00e1ch h\u00e0ng n\u00e0o hi\u1ec7n \u0111ang \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng? Nh\u1eefng \u0111i\u1ec3m n\u00e0o kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng th\u01b0\u1eddng xuy\u00ean? N\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p t\u0103ng c\u01b0\u1eddng s\u1ef1 hi\u1ec7n di\u1ec7n tr\u00ean n\u1ec1n t\u1ea3ng \u0111\u00f3 \u0111\u1ec3 t\u0103ng ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_10339\" aria-describedby=\"caption-attachment-10339\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10339 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi.jpg\" alt=\"Customer Touch Point l\u00e0 g\u00ec\" width=\"768\" height=\"441\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/Customer-Touch-Point-la-gi-697x400.jpg 697w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10339\" class=\"wp-caption-text\">T\u00f9y v\u00e0o t\u1eebng doanh nghi\u1ec7p m\u00e0 vi\u1ec7c x\u00e1c \u0111\u1ecbnh Customer Touch Point l\u00e0 g\u00ec c\u0169ng s\u1ebd kh\u00e1c nhau.<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Dat_minh_vao_khach_hang\"><\/span>\u0110\u1eb7t m\u00ecnh v\u00e0o kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u00ec c\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p n\u00ean vi\u1ec7c t\u00ecm ra t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac l\u00fac \u0111\u1ea7u c\u00f3 v\u1ebb kh\u00f3 kh\u0103n. Nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m cho nhi\u1ec7m v\u1ee5 n\u00e0y tr\u1edf n\u00ean d\u1ec5 qu\u1ea3n l\u00fd h\u01a1n b\u1eb1ng c\u00e1ch \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tao_va_su_dung_ban_do_hanh_trinh_va_ban_do_trai_nghiem_khach_hang\"><\/span>T\u1ea1o v\u00e0 s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh v\u00e0 b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng gi\u00fap ki\u1ec3m tra quy tr\u00ecnh mua \u0111\u1ed1i v\u1edbi m\u1ed9t ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 khi mua m\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee5 th\u1ec3. B\u1ea1n c\u00f3 th\u1ec3 l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1ch m\u1ed9t kh\u00e1ch h\u00e0ng t\u1ed5ng quan t\u1eeb ph\u00e2n kh\u00fac x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1, nghi\u00ean c\u1ee9u c\u00e2u tr\u1ea3 l\u1eddi, t\u00ecm hi\u1ec3u v\u1ec1 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, mua h\u00e0ng v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 t\u01b0\u01a1ng t\u00e1c sau khi mua h\u00e0ng.<\/p>\n<p>B\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng r\u1ea5t h\u1eefu \u00edch trong vi\u1ec7c kh\u00e1m ph\u00e1 l\u00fd do t\u1ea1i sao kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi. S\u1eed d\u1ee5ng ch\u00fang \u0111\u1ec3 tr\u1ef1c quan h\u00f3a h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c khu v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/p>\n<p>S\u1eed d\u1ee5ng c\u1ea3 hai lo\u1ea1i b\u1ea3n \u0111\u1ed3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac \u1edf t\u1eebng giai \u0111o\u1ea1n trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng g\u00ec b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m th\u00e0nh c\u00f4ng xuy\u00ean su\u1ed1t.<\/p>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 t\u1ed5ng h\u1ee3p c\u00e1c th\u00f4ng tin chia s\u1ebb Customer Touch Point l\u00e0 g\u00ec. Hy v\u1ecdng nh\u1eefng th\u00f4ng tin t\u1ed5ng h\u1ee3p n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111i\u1ec3m ch\u1ea1m kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c \u0111i\u1ec3m ch\u1ea1m ph\u00f9 h\u1ee3p.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>Survey Monkey (01\/08\/2023), How to identify your customer touchpoints, [online] surveymonkey.com. C\u00f3 t\u1ea1i: https:\/\/www.surveymonkey.com\/mp\/identify-customer-touchpoints\/<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;10329&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Customer Touch Point l\u00e0 g\u00ec? T\u00ecm hi\u1ec3u v\u1ec1 \u0111i\u1ec3m ch\u1ea1m kh\u00e1ch h\u00e0ng&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 b\u00ecnh ch\u1ecdn)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng bi\u1ebft \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p th\u00f4ng qua Customer Touch Point. V\u1eady Customer Touch Point l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m ch\u1ea1m kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p? T\u00ecm hi\u1ec3u ngay trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y c\u1ee7a Vbee.ai nh\u00e9. Customer Touch Point l\u00e0 g\u00ec? Kh\u00e1i ni\u1ec7m Customer [&#8230;]\n","protected":false},"author":7,"featured_media":10336,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[],"class_list":["post-10329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-ban-hang"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10329"}],"version-history":[{"count":4,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10329\/revisions"}],"predecessor-version":[{"id":11348,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10329\/revisions\/11348"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/10336"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=10329"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=10329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}