{"id":10204,"date":"2023-10-06T08:00:38","date_gmt":"2023-10-06T01:00:38","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?p=10204"},"modified":"2023-10-05T15:01:55","modified_gmt":"2023-10-05T08:01:55","slug":"giu-chan-khach-hang","status":"publish","type":"post","link":"https:\/\/vbee.ai\/blog\/giu-chan-khach-hang\/","title":{"rendered":"7 chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p"},"content":{"rendered":"<p><strong>B\u00ean c\u1ea1nh vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 c\u0169ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng v\u1edbi c\u00e1c doanh nghi\u1ec7p. Tuy nhi\u00ean, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. C\u00f9ng <a href=\"https:\/\/vbee.ai\/\">Vbee.ai<\/a> t\u00ecm hi\u1ec3u ngay m\u1ed9t s\u1ed1 gi\u1ea3i ph\u00e1p sau \u0111\u00e2y nh\u00e9. <\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/giu-chan-khach-hang\/#Bat_mi_7_chien_luoc_giu_chan_khach_hang_hieu_qua_cho_doanh_nghiep\" >B\u1eadt m\u00ed 7+ chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/giu-chan-khach-hang\/#1_Tang_trai_nghiem_khach_hang\" >1. T\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/giu-chan-khach-hang\/#2_Nhat_quan_chat_luong_gia_tri_san_pham_dich_vu\" >2. Nh\u1ea5t qu\u00e1n ch\u1ea5t l\u01b0\u1ee3ng, gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/giu-chan-khach-hang\/#3_Xay_dung_chuong_trinh_khach_hang_than_thiet\" >3. X\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/giu-chan-khach-hang\/#4_Trien_khai_cac_chuong_trinh_uu_dai_co_thoi_han\" >4. Tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i c\u00f3 th\u1eddi h\u1ea1n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/giu-chan-khach-hang\/#5_Duy_tri_lien_lac_voi_khach_hang\" >5. Duy tr\u00ec li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/giu-chan-khach-hang\/#6_Ho_tro_khach_hang_da_kenh\" >6. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/giu-chan-khach-hang\/#7_Lang_nghe_nhu_cau_khach_hang\" >7. L\u1eafng nghe nhu c\u1ea7u kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Bat_mi_7_chien_luoc_giu_chan_khach_hang_hieu_qua_cho_doanh_nghiep\"><\/span>B\u1eadt m\u00ed 7+ chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch gi\u00fap doanh nghi\u1ec7p t\u0103ng t\u1ef7 l\u1ec7 b\u00e1n h\u00e0ng v\u00e0 t\u0103ng doanh thu hi\u1ec7u qu\u1ea3. Tham kh\u1ea3o ngay m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p nh\u00e9.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Tang_trai_nghiem_khach_hang\"><\/span>1. T\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Quan t\u00e2m \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u00e0ng \u0111\u1ea7u cho doanh nghi\u1ec7p. T\u1eeb tr\u1ea3i nghi\u1ec7m ban \u0111\u1ea7u hay \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean m\u00e0 doanh nghi\u1ec7p mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m trong su\u1ed1t qu\u00e1 tr\u00ecnh t\u00ecm hi\u1ec3u, mua, s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 ch\u0103m s\u00f3c sau mua\u2026<\/p>\n<p>N\u1ebfu doanh nghi\u1ec7p ch\u00fa tr\u1ecdng \u0111\u1ebfn nh\u1eefng \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap gia t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 \u1ea5n t\u01b0\u1ee3ng t\u1ed1t c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e2y ch\u00ednh l\u00e0 \u0111\u00f2n b\u1ea9y \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c quay tr\u1edf l\u1ea1i v\u1edbi doanh nghi\u1ec7p v\u00e0 tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh, kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft. \u0110\u1ed3ng th\u1eddi h\u1ea1n ch\u1ebf t\u1ed1i \u0111a t\u00ecnh tr\u1ea1ng kh\u00e1ch r\u1eddi b\u1ecf trong t\u01b0\u01a1ng lai.<\/p>\n<figure id=\"attachment_10209\" aria-describedby=\"caption-attachment-10209\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10209 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/giu-chan-khach-hang-21.jpg\" alt=\"gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/giu-chan-khach-hang-21.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/giu-chan-khach-hang-21-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10209\" class=\"wp-caption-text\">Ch\u00fa tr\u1ecdng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u00e0ng \u0111\u1ea7u. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"2_Nhat_quan_chat_luong_gia_tri_san_pham_dich_vu\"><\/span>2. Nh\u1ea5t qu\u00e1n ch\u1ea5t l\u01b0\u1ee3ng, gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>S\u1ef1 \u0111a d\u1ea1ng c\u1ee7a c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u00f9ng ng\u00e0nh c\u00f3 th\u1ec3 \u0111\u01b0a ra cho kh\u00e1ch h\u00e0ng nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 kh\u0103n khi quy\u1ebft \u0111\u1ecbnh mua. Do v\u1eady, \u0111\u1ec3 kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p, h\u00e3y \u0111\u01b0a ra nh\u1eefng gi\u00e1 tr\u1ecb m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u0169ng nh\u01b0 nh\u1eefng cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n.<\/p>\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, kh\u00f4ng n\u00ean m\u1ed7i l\u00fac l\u1ea1i \u0111\u01b0a m\u1ed9t th\u00f4ng tin kh\u00e1c nhau. \u0110\u00e2y l\u00e0 \u0111i\u1ec1u c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p t\u1ea1o \u0111\u01b0\u1ee3c l\u00f2ng tin v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Xay_dung_chuong_trinh_khach_hang_than_thiet\"><\/span>3. X\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>V\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean mua v\u00e0 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tri\u1ec3n khai ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft b\u1eb1ng nhi\u1ec1u c\u00e1ch kh\u00e1c nhau. V\u00ed d\u1ee5 nh\u01b0 t\u1eb7ng voucher, th\u1ebb th\u00e0nh vi\u00ean, qu\u00e0 t\u1eb7ng sau s\u1ed1 l\u1ea7n mua h\u00e0ng nh\u1ea5t \u0111\u1ecbnh hay chi\u1ebft kh\u1ea5u \u0111\u01a1n h\u00e0ng, chi\u1ebft kh\u1ea5u m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5\u2026<\/p>\n<p>Vi\u1ec7c tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y l\u00e0 c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 th\u00fac \u0111\u1ea9y h\u1ecd quay tr\u1edf l\u1ea1i mua h\u00e0ng nhi\u1ec1u l\u1ea7n ti\u1ebfp theo trong t\u01b0\u01a1ng lai.<\/p>\n<figure id=\"attachment_10210\" aria-describedby=\"caption-attachment-10210\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10210 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/giu-chan-khach-hang-31.jpg\" alt=\"gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/giu-chan-khach-hang-31.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/giu-chan-khach-hang-31-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10210\" class=\"wp-caption-text\">Ddoanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed5 ch\u1ee9c c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft d\u00e0nh cho c\u00e1c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"4_Trien_khai_cac_chuong_trinh_uu_dai_co_thoi_han\"><\/span>4. Tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i c\u00f3 th\u1eddi h\u1ea1n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>T\u1ed5 ch\u1ee9c c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i l\u1edbn c\u00f3 th\u1eddi h\u1ea1n l\u00e0 ho\u1ea1t \u0111\u1ed9ng k\u00edch th\u00edch mua h\u00e0ng hi\u1ec7u qu\u1ea3 doanh nghi\u1ec7p n\u00ean \u00e1p d\u1ee5ng. Kh\u00f4ng ch\u1ec9 th\u00fac \u0111\u1ea9y t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng, ph\u01b0\u01a1ng \u00e1n n\u00e0y c\u00f2n gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Duy_tri_lien_lac_voi_khach_hang\"><\/span>5. Duy tr\u00ec li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p n\u00ean duy tr\u00ec li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean. H\u00e3y t\u1ea1o m\u1ed9t danh s\u00e1ch l\u1ecbch c\u1ee5 th\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea7n li\u00ean l\u1ea1c v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea7n t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c.<\/p>\n<p>V\u1edbi nh\u1eefng doanh nghi\u1ec7p c\u00f3 s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn, gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t gi\u00fap doanh nghi\u1ec7p duy tr\u00ec li\u00ean l\u1ea1c hi\u1ec7u qu\u1ea3, \u0111\u00f3 l\u00e0 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 nh\u01b0 Vbee AICall. \u0110\u00e2y l\u00e0 ph\u1ea7n m\u1ec1m g\u1ecdi t\u1ef1 \u0111\u1ed9ng t\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua ph\u00edm b\u1ea5m th\u00f4ng minh.<\/p>\n<p><a href=\"https:\/\/vbee.ai\/aicall\"><strong>Vbee AICall Cloud<\/strong><\/a> giao ti\u1ebfp, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng b\u1eb1ng nh\u1eefng k\u1ecbch b\u1ea3n \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng s\u1eb5n v\u00e0 \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i b\u1eb1ng c\u00f4ng ngh\u1ec7 chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i, kh\u00f4ng c\u1ea7n thu \u00e2m. \u0110\u1ed3ng th\u1eddi, c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, g\u1ecdi l\u1ea1i khi th\u1ea5t b\u1ea1i v\u1edbi th\u1eddi \u0111\u00e2y l\u00e0 \u0111i\u1ec1u m\u00e0 c\u00e1c nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c.<\/p>\n<p>S\u1eed d\u1ee5ng Vbee AICall gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng t\u00edch h\u1ee3p v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng CRM, Human Call Center, tr\u00edch xu\u1ea5t th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eeb file excel ho\u1eb7c qua API \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n theo t\u1eebng y\u00eau c\u1ea7u c\u1ee5 th\u1ec3. Nh\u01b0 g\u1eedi ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, n\u1ed9i dung khuy\u1ebfn m\u00e3i, kh\u1ea3o s\u00e1t, c\u1ea3nh b\u00e1o, th\u00f4ng b\u00e1o, \u0111\u00e1o h\u1ea1n thanh to\u00e1n, h\u1eb9n l\u1ecbch\u2026 M\u1ed7i kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn th\u00f4ng \u0111i\u1ec7p ri\u00eang bi\u1ec7t (t\u00ean, m\u1eb7t h\u00e0ng, th\u1eddi gian, \u0111\u1ecba ch\u1ec9&#8230;).<\/p>\n<figure id=\"attachment_11218\" aria-describedby=\"caption-attachment-11218\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11218 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/Vbee-AICall-Cloud.jpg\" alt=\"T\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng AICall c\u1ee7a Vbee AI (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"512\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/Vbee-AICall-Cloud.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/09\/Vbee-AICall-Cloud-600x400.jpg 600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-11218\" class=\"wp-caption-text\">Vbee AICall &#8211; m\u1ed9t gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1i \u01b0u v\u00e0 l\u00e0 c\u00e1ch ng\u0103n ch\u1eb7n kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3.<\/figcaption><\/figure>\n<p>Ngo\u00e0i ra, c\u00e1c cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c th\u1ed1ng k\u00ea, b\u00e1o c\u00e1o chi ti\u1ebft \u0111\u1ec3 doanh nghi\u1ec7p \u0111i\u1ec1u ch\u1ec9nh, \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u ho\u00e1 chi\u1ebfn d\u1ecbch. T\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Ho_tro_khach_hang_da_kenh\"><\/span>6. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>M\u1ed9t c\u00e1ch kh\u00e1c gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, \u0111\u00f3 l\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u00ean m\u1ecdi n\u1ec1n t\u1ea3ng, m\u1ecdi k\u00eanh kh\u00e1c nhau gi\u00fap h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111\u01b0\u1ee3c cung c\u1ea5p, gi\u1ea3i \u0111\u00e1p c\u00e1c th\u00f4ng tin th\u1eafc m\u1eafc khi c\u1ea7n thi\u1ebft. V\u00e0 \u0111\u1eb7c bi\u1ec7t l\u00e0 thu\u1eadn l\u1ee3i h\u01a1n khi mua h\u00e0ng d\u00f9 h\u1ecd kh\u00f4ng d\u00f9ng m\u1ed9t trong b\u1ea5t k\u1ef3 k\u00eanh n\u00e0o th\u00ec v\u1eabn c\u00f3 k\u00eanh kh\u00e1c h\u1ed7 tr\u1ee3. Th\u00eam n\u1eefa, tri\u1ec3n khai ho\u1ea1t \u0111\u1ed9ng \u0111a k\u00eanh c\u00f2n gi\u00fap doanh nghi\u1ec7p ti\u1ebfp c\u1eadn th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi \u0111\u1ec3 gia t\u0103ng c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_Lang_nghe_nhu_cau_khach_hang\"><\/span>7. L\u1eafng nghe nhu c\u1ea7u kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Lu\u00f4n l\u1eafng nghe nh\u1eefng b\u0103n kho\u0103n, th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u00fap h\u1ecd \u0111\u01b0a ra gi\u1ea3i ph\u00e1p x\u1eed l\u00fd ph\u00f9 h\u1ee3p l\u00e0 c\u00e1ch gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng thi\u1ec7n c\u1ea3m, ni\u1ec1m tin v\u1eefng ch\u1eafc n\u01a1i kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 an t\u00e2m h\u01a1n khi m\u1ecdi v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p v\u00e0 th\u00e1o g\u1ee1 nhanh ch\u00f3ng. T\u1eeb \u0111\u00f3, h\u1ecd c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c tin t\u01b0\u1edfng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p l\u00e2u d\u00e0i.<\/p>\n<figure id=\"attachment_10211\" aria-describedby=\"caption-attachment-10211\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10211 size-full\" src=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/giu-chan-khach-hang-41.jpg\" alt=\"gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"513\" srcset=\"https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/giu-chan-khach-hang-41.jpg 768w, https:\/\/vbee.ai\/blog\/wp-content\/uploads\/2023\/08\/giu-chan-khach-hang-41-599x400.jpg 599w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-10211\" class=\"wp-caption-text\">L\u1eafng nghe nhu c\u1ea7u kh\u00e1ch h\u00e0ng, \u0111\u01b0a ra gi\u1ea3i ph\u00e1p x\u1eed l\u00fd ph\u00f9 h\u1ee3p l\u00e0 c\u00e1ch gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng ni\u1ec1m tin v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. (Ngu\u1ed3n: Freepik.com)<\/figcaption><\/figure>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 t\u1ed5ng h\u1ee3p m\u1ed9t s\u1ed1 c\u00e1ch gi\u00fap gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. Hy v\u1ecdng th\u00f4ng qua vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c c\u00e1ch n\u00e0y, doanh nghi\u1ec7p s\u1ebd ng\u00e0y c\u00e0ng m\u1edf r\u1ed9ng \u0111\u01b0\u1ee3c t\u1ec7p kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a m\u00ecnh v\u00e0 ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n.<\/p>\n<p>Ngu\u1ed3n tham kh\u1ea3o:<\/p>\n<ul>\n<li>Bizfly (13\/08\/2023), 16 c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 hi\u1ec7n nay cho doanh nghi\u1ec7p, [online] bizfly.vn. C\u00f3 t\u1ea1i: https:\/\/bizfly.vn\/techblog\/giu-chan-khach-hang.html<\/li>\n<\/ul>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;10204&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;7 chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>B\u00ean c\u1ea1nh vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 c\u0169ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng v\u1edbi c\u00e1c doanh nghi\u1ec7p. Tuy nhi\u00ean, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. C\u00f9ng Vbee.ai t\u00ecm hi\u1ec3u ngay m\u1ed9t s\u1ed1 gi\u1ea3i ph\u00e1p sau \u0111\u00e2y nh\u00e9. B\u1eadt m\u00ed 7+ chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng [&#8230;]\n","protected":false},"author":7,"featured_media":10210,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[],"class_list":["post-10204","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-ban-hang"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10204"}],"version-history":[{"count":5,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10204\/revisions"}],"predecessor-version":[{"id":11435,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/posts\/10204\/revisions\/11435"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/10210"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/categories?post=10204"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/tags?post=10204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}