{"id":10094,"date":"2023-10-18T08:00:55","date_gmt":"2023-10-18T01:00:55","guid":{"rendered":"https:\/\/vbee.ai\/blog\/?page_id=10094"},"modified":"2023-10-18T09:39:18","modified_gmt":"2023-10-18T02:39:18","slug":"dieu-khoan-dich-vu","status":"publish","type":"page","link":"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/","title":{"rendered":"\u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 Vbee AI"},"content":{"rendered":"<p><strong>Ch\u00e0o m\u1eebng Qu\u00fd kh\u00e1ch h\u00e0ng \u0111\u00e3 truy c\u1eadp website <a href=\"https:\/\/vbee.ai\/\">https:\/\/vbee.ai\/<\/a> &#8211; website cung c\u1ea5p c\u00e1c S\u1ea3n ph\u1ea9m v\u00e0 Gi\u1ea3i ph\u00e1p (Sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cH\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5\u201d) c\u1ee7a C\u00f4ng ty C\u1ed5 ph\u1ea7n D\u1ecbch v\u1ee5 v\u00e0 Gi\u1ea3i ph\u00e1p x\u1eed l\u00fd d\u1eef li\u1ec7u Vbee (Sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cC\u00f4ng ty Vbee\u201d ho\u1eb7c \u201cVbee\u201d).<\/strong><\/p>\n<p>B\u1eb1ng vi\u1ec7c truy c\u1eadp v\u00e0\/ ho\u1eb7c t\u1ea1o t\u00e0i kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 t\u1ea1i website https:\/\/vbee.ai\/, Qu\u00fd kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn \u0111\u00e3 ch\u1ea5p nh\u1eadn v\u00e0 \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c \u0111i\u1ec1u kho\u1ea3n, \u0111i\u1ec1u ki\u1ec7n v\u00e0 ch\u00ednh s\u00e1ch s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 c\u1ee7a C\u00f4ng ty Vbee \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh d\u01b0\u1edbi \u0111\u00e2y, trong \u0111\u00f3 bao g\u1ed3m c\u00e1c \u0111i\u1ec1u kho\u1ea3n li\u00ean quan \u0111\u1ebfn Ngh\u1ecb \u0111\u1ecbnh s\u1ed1 13\/2023\/N\u0110-CP ng\u00e0y 17\/04\/2023 c\u1ee7a Ch\u00ednh ph\u1ee7 v\u1ec1 vi\u1ec7c B\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u00e0 c\u00e1c V\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn, s\u1eeda \u0111\u1ed5i, b\u1ed5 sung t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m k\u00e8m theo Ngh\u1ecb \u0111\u1ecbnh s\u1ed1 13\/2023\/N\u0110-CP (Sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cNgh\u1ecb \u0111\u1ecbnh 13\u201d) v\u00e0 Ngh\u1ecb \u0111\u1ecbnh s\u1ed1 91\/2020\/N\u0110-CP c\u1ee7a Ch\u00ednh Ph\u1ee7 ban h\u00e0nh ng\u00e0y 14\/08\/2020 v\u1ec1 ch\u1ed1ng tin nh\u1eafn r\u00e1c, th\u01b0 \u0111i\u1ec7n t\u1eed r\u00e1c, cu\u1ed9c g\u1ecdi r\u00e1c v\u00e0 c\u00e1c V\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn, s\u1eeda \u0111\u1ed5i, b\u1ed5 sung t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m k\u00e8m theo Ngh\u1ecb \u0111\u1ecbnh s\u1ed1 91\/2020\/N\u0110-CP (Sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cNgh\u1ecb \u0111\u1ecbnh 91\u201d).<br \/>\nN\u1ebfu Qu\u00fd kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c \u0111i\u1ec1u kho\u1ea3n, \u0111i\u1ec1u ki\u1ec7n v\u00e0 ch\u00ednh s\u00e1ch n\u00e0y, vui l\u00f2ng kh\u00f4ng truy c\u1eadp v\u00e0\/ ho\u1eb7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 t\u1ea1i H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">M\u1ee4C L\u1ee4C<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#DIEU_1_MOT_SO_KHAI_NIEM\" >\u0110I\u1ec0U 1. M\u1ed8T S\u1ed0 KH\u00c1I NI\u1ec6M<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#DIEU_2_QUYEN_VA_TRACH_NHIEM_CUA_VBEE\" >\u0110I\u1ec0U 2. QUY\u1ec0N V\u00c0 TR\u00c1CH NHI\u1ec6M C\u1ee6A VBEE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#DIEU_3_QUYEN_VA_TRACH_NHIEM_CUA_KHACH_HANG\" >\u0110I\u1ec0U 3. QUY\u1ec0N V\u00c0 TR\u00c1CH NHI\u1ec6M C\u1ee6A KH\u00c1CH H\u00c0NG<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#31_Khach_hang_cam_ket_va_dam_bao_tuan_thu_cac_quy_dinh_cua_Nghi_dinh_13\" >3.1. Kh\u00e1ch h\u00e0ng cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a Ngh\u1ecb \u0111\u1ecbnh 13<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#32_Khach_hang_cam_ket_va_dam_bao_tuan_thu_cac_quy_dinh_cua_Nghi_dinh_91\" >3.2. Kh\u00e1ch h\u00e0ng cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a Ngh\u1ecb \u0111\u1ecbnh 91<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#33_Khach_hang_cam_ket_va_dam_bao_tuan_thu_cac_quy_dinh_khac\" >3.3. Kh\u00e1ch h\u00e0ng cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh kh\u00e1c<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#DIEU_4_BAN_QUYEN_VA_QUYEN_SO_HUU_TRI_TUE\" >\u0110I\u1ec0U 4. B\u1ea2N QUY\u1ec0N V\u00c0 QUY\u1ec0N S\u1ede H\u1eeeU TR\u00cd TU\u1ec6<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#DIEU_5_CHINH_SACH_BOI_HOAN\" >\u0110I\u1ec0U 5. CH\u00cdNH S\u00c1CH B\u1ed2I HO\u00c0N<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#DIEU_6_THAY_DOI_DIEU_KHOAN_SU_DUNG_DICH_VU\" >\u0110I\u1ec0U 6. THAY \u0110\u1ed4I \u0110I\u1ec0U KHO\u1ea2N S\u1eec D\u1ee4NG D\u1ecaCH V\u1ee4<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.ai\/blog\/dieu-khoan-dich-vu\/#DIEU_7_CAM_KET_CHUNG\" >\u0110I\u1ec0U 7. CAM K\u1ebeT CHUNG<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"DIEU_1_MOT_SO_KHAI_NIEM\"><\/span>\u0110I\u1ec0U 1. M\u1ed8T S\u1ed0 KH\u00c1I NI\u1ec6M<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>1.1. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n: L\u00e0 th\u00f4ng tin d\u01b0\u1edbi d\u1ea1ng k\u00fd hi\u1ec7u, ch\u1eef vi\u1ebft, ch\u1eef s\u1ed1, h\u00ecnh \u1ea3nh, \u00e2m thanh ho\u1eb7c d\u1ea1ng t\u01b0\u01a1ng t\u1ef1 tr\u00ean m\u00f4i tr\u01b0\u1eddng \u0111i\u1ec7n t\u1eed g\u1eafn li\u1ec1n v\u1edbi m\u1ed9t con ng\u01b0\u1eddi c\u1ee5 th\u1ec3 ho\u1eb7c gi\u00fap x\u00e1c \u0111\u1ecbnh m\u1ed9t con ng\u01b0\u1eddi c\u1ee5 th\u1ec3. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n bao g\u1ed3m d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u01a1 b\u1ea3n v\u00e0 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n nh\u1ea1y c\u1ea3m \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh theo Ngh\u1ecb \u0111\u1ecbnh 13.<\/p>\n<p>1.2. Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u: L\u00e0 c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c D\u1eef li\u1ec7u c\u00e1 nh\u00e2n ph\u1ea3n \u00e1nh.<\/p>\n<p>1.3. B\u00ean ki\u1ec3m so\u00e1t D\u1eef li\u1ec7u c\u00e1 nh\u00e2n (Sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cB\u00ean ki\u1ec3m so\u00e1t\u201d): L\u00e0 t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n quy\u1ebft \u0111\u1ecbnh m\u1ee5c \u0111\u00edch v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n<p>1.4. B\u00ean x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n (Sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cB\u00ean x\u1eed l\u00fd\u201d): L\u00e0 t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n th\u1ef1c hi\u1ec7n vi\u1ec7c x\u1eed l\u00fd d\u1eef li\u1ec7u thay m\u1eb7t cho B\u00ean ki\u1ec3m so\u00e1t D\u1eef li\u1ec7u, th\u00f4ng qua m\u1ed9t h\u1ee3p \u0111\u1ed3ng ho\u1eb7c th\u1ecfa thu\u1eadn v\u1edbi B\u00ean ki\u1ec3m so\u00e1t D\u1eef li\u1ec7u.<\/p>\n<p>1.5. B\u00ean ki\u1ec3m so\u00e1t v\u00e0 x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n (Sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cB\u00ean ki\u1ec3m so\u00e1t v\u00e0 x\u1eed l\u00fd\u201d): L\u00e0 t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n \u0111\u1ed3ng th\u1eddi quy\u1ebft \u0111\u1ecbnh m\u1ee5c \u0111\u00edch, ph\u01b0\u01a1ng ti\u1ec7n v\u00e0 tr\u1ef1c ti\u1ebfp x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n<p>1.6. B\u00ean th\u1ee9 ba: L\u00e0 t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n ngo\u00e0i Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u, B\u00ean ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u, B\u00ean x\u1eed l\u00fd d\u1eef li\u1ec7u, B\u00ean ki\u1ec3m so\u00e1t v\u00e0 x\u1eed l\u00fd d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c ph\u00e9p x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n<p>1.7. X\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n: Bao g\u1ed3m kh\u00f4ng gi\u1edbi h\u1ea1n c\u00e1c h\u00e0nh \u0111\u1ed9ng nh\u01b0: thu th\u1eadp, ghi, ph\u00e2n t\u00edch, x\u00e1c nh\u1eadn, l\u01b0u tr\u1eef, ch\u1ec9nh s\u1eeda, c\u00f4ng khai, k\u1ebft h\u1ee3p, truy c\u1eadp, truy xu\u1ea5t, thu h\u1ed3i, m\u00e3 h\u00f3a, gi\u1ea3i m\u00e3, sao ch\u00e9p, chia s\u1ebb, truy\u1ec1n \u0111\u01b0a, cung c\u1ea5p, chuy\u1ec3n giao, x\u00f3a, h\u1ee7y D\u1eef li\u1ec7u c\u00e1 nh\u00e2n ho\u1eb7c c\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u00e1c c\u00f3 li\u00ean quan.<\/p>\n<p>1.8. Trong \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, t\u00f9y t\u1eebng ng\u1eef c\u1ea3nh:<\/p>\n<p><strong>&#8211; D\u1eef li\u1ec7u c\u1ee7a c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 d\u1eef li\u1ec7u c\u1ee7a c\u1ee7a b\u1ea5t k\u1ef3 Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u n\u00e0o m\u00e0 C\u00f4ng ty Vbee c\u00f3 \u0111\u01b0\u1ee3c t\u1eeb kh\u00e1ch h\u00e0ng. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u00f3 th\u1ec3 l\u00e0:<\/strong><\/p>\n<ul>\n<li>D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a ch\u00ednh kh\u00e1ch h\u00e0ng; v\u00e0\/ ho\u1eb7c<\/li>\n<li>D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a c\u00e1c Ch\u1ee7 th\u1ec3 kh\u00e1c m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 thu th\u1eadp m\u1ed9t c\u00e1ch h\u1ee3p ph\u00e1p v\u00e0 \u0111\u01b0\u1ee3c ph\u00e9p chuy\u1ec3n giao, cung c\u1ea5p cho C\u00f4ng ty Vbee \u0111\u1ec3 C\u00f4ng ty Vbee th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c n\u00eau trong (c\u00e1c) H\u1ee3p \u0111\u1ed3ng gi\u1eefa C\u00f4ng ty Vbee v\u00e0 kh\u00e1ch h\u00e0ng (n\u1ebfu c\u00f3).<\/li>\n<\/ul>\n<p><strong>&#8211; Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0:<\/strong><\/p>\n<ul>\n<li>Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u; v\u00e0\/ ho\u1eb7c<\/li>\n<li>B\u00ean ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u (trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n vi\u1ec7c cung c\u1ea5p D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u cho C\u00f4ng ty Vbee); v\u00e0\/ ho\u1eb7c<\/li>\n<li>B\u00ean ki\u1ec3m so\u00e1t v\u00e0 x\u1eed l\u00fd d\u1eef li\u1ec7u (trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n vi\u1ec7c cung c\u1ea5p D\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u00e0 tr\u1ef1c ti\u1ebfp th\u1ef1c hi\u1ec7n D\u1ecbch v\u1ee5 c\u1ee7a C\u00f4ng ty Vbee).<\/li>\n<\/ul>\n<p><strong>&#8211; C\u00f4ng ty Vbee c\u00f3 th\u1ec3 l\u00e0:<\/strong><\/p>\n<ul>\n<li>B\u00ean x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n ho\u1eb7c B\u00ean th\u1ee9 ba \u0111\u01b0\u1ee3c ph\u00e9p x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n (trong tr\u01b0\u1eddng h\u1ee3p C\u00f4ng ty Vbee ti\u1ebfp nh\u1eadn D\u1eef li\u1ec7u c\u00e1 nh\u00e2n t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u1ee7y quy\u1ec1n th\u1ef1c hi\u1ec7n D\u1ecbch v\u1ee5); ho\u1eb7c<\/li>\n<li>Ch\u1ec9 l\u00e0 \u0111\u01a1n v\u1ecb cung c\u1ea5p c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3, kh\u00f4ng tham gia v\u00e0o qu\u00e1 tr\u00ecnh ki\u1ec3m so\u00e1t v\u00e0 x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n (trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp th\u1ef1c hi\u1ec7n D\u1ecbch v\u1ee5).<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"DIEU_2_QUYEN_VA_TRACH_NHIEM_CUA_VBEE\"><\/span>\u0110I\u1ec0U 2. QUY\u1ec0N V\u00c0 TR\u00c1CH NHI\u1ec6M C\u1ee6A VBEE<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>2.1. Vbee kh\u00f4ng thu th\u1eadp D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng, ngo\u1ea1i tr\u1eeb c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft m\u00e0 kh\u00e1ch h\u00e0ng ph\u1ea3i cung c\u1ea5p \u0111\u1ec3 t\u1ea1o t\u00e0i kho\u1ea3n v\u00e0 s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee. Vbee cam k\u1ebft kh\u00f4ng s\u1eed d\u1ee5ng D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c s\u1ef1 cho ph\u00e9p c\u1ee7a kh\u00e1ch h\u00e0ng. D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd ch\u1ec9 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng v\u1edbi m\u1ee5c \u0111\u00edch li\u00ean l\u1ea1c \u0111\u1ec3 th\u00f4ng b\u00e1o c\u00e1c c\u1eadp nh\u1eadt c\u1ee7a website, cung c\u1ea5p c\u00e1c th\u00f4ng tin v\u1ec1 d\u1ecbch v\u1ee5, x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&#8230; Th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c chia s\u1ebb ho\u1eb7c cung c\u1ea5p cho b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o kh\u00e1c, ngo\u1ea1i tr\u1eeb nh\u1eefng m\u1edf r\u1ed9ng c\u1ea7n thi\u1ebft \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 t\u1ea1i H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee theo quy \u0111\u1ecbnh t\u1ea1i Cam k\u1ebft B\u1ea3o m\u1eadt th\u00f4ng tin v\u00e0 B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Vbee ho\u1eb7c theo y\u00eau c\u1ea7u c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n.<\/p>\n<p>2.2. Vbee \u0111\u01b0\u1ee3c quy\u1ec1n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cam k\u1ebft, \u0111\u1ea3m b\u1ea3o v\u00e0 cung c\u1ea5p c\u00e1c v\u0103n b\u1ea3n, ch\u1ee9ng t\u1eeb ch\u1ee9ng minh s\u1ef1 \u0111\u1ed3ng \u00fd v\u00e0 cho ph\u00e9p x\u1eed l\u00fd D\u1eef li\u1ec7u C\u00e1 nh\u00e2n c\u1ee7a Ch\u1ee7 th\u1ec3 D\u1eef li\u1ec7u cho B\u00ean ki\u1ec3m so\u00e1t, B\u00ean x\u1eed l\u00fd v\u00e0\/ ho\u1eb7c B\u00ean th\u1ee9 ba b\u1ea5t k\u1ef3 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n D\u1ecbch v\u1ee5 tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee.<\/p>\n<p>2.3. Vbee \u0111\u01b0\u1ee3c quy\u1ec1n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cam k\u1ebft, \u0111\u1ea3m b\u1ea3o v\u00e0 cung c\u1ea5p c\u00e1c v\u0103n b\u1ea3n, ch\u1ee9ng t\u1eeb ch\u1ee9ng minh s\u1ef1 \u0111\u1ed3ng \u00fd v\u00e0 cho ph\u00e9p nh\u1eadn cu\u1ed9c g\u1ecdi qu\u1ea3ng c\u00e1o c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng t\u1eeb B\u00ean ki\u1ec3m so\u00e1t, B\u00ean x\u1eed l\u00fd v\u00e0\/ ho\u1eb7c B\u00ean th\u1ee9 ba b\u1ea5t k\u1ef3 v\u00e0 c\u00e1c th\u1ecfa thu\u1eadn kh\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi ng\u01b0\u1eddi s\u1eed d\u1ee5ng c\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi qu\u1ea3ng c\u00e1o (n\u1ebfu c\u00f3).<\/p>\n<p>2.4. Vbee \u0111\u01b0\u1ee3c quy\u1ec1n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cam k\u1ebft, \u0111\u1ea3m b\u1ea3o v\u00e0 cung c\u1ea5p c\u00e1c v\u0103n b\u1ea3n, ch\u1ee9ng t\u1eeb ch\u1ee9ng minh v\u1ec1 b\u1ea3n quy\u1ec1n t\u00e1c gi\u1ea3, quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 v\u00e0 c\u00e1c quy\u1ec1n h\u1ee3p ph\u00e1p kh\u00e1c li\u00ean quan \u0111\u1ebfn n\u1ed9i dung m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p v\u00e0 t\u1ea1o ra tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 c\u00e1c tranh ch\u1ea5p, khi\u1ebfu ki\u1ec7n, khi\u1ebfu n\u1ea1i v\u1edbi b\u00ean th\u1ee9 ba b\u1ea5t k\u1ef3.<\/p>\n<p>2.5. Vbee kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng D\u1ecbch v\u1ee5 m\u00e0 Vbee cung c\u1ea5p ch\u1ec9 l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3, Vbee kh\u00f4ng tham gia tr\u1ef1c ti\u1ebfp v\u00e0o qu\u00e1 tr\u00ecnh ki\u1ec3m so\u00e1t v\u00e0 x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u1ee7y quy\u1ec1n th\u1ef1c hi\u1ec7n D\u1ecbch v\u1ee5. Do \u0111\u00f3, Vbee \u0111\u01b0\u1ee3c mi\u1ec5n tr\u1eeb m\u1ecdi tr\u00e1ch nhi\u1ec7m ho\u1eb7c ngh\u0129a v\u1ee5 ph\u00e1p l\u00fd ph\u00e1t sinh t\u1eeb D\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u00e0\/ ho\u1eb7c n\u1ed9i dung m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p v\u00e0 t\u1ea1o ra tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee.<\/p>\n<p>2.6. Vbee \u0111\u01b0\u1ee3c mi\u1ec5n tr\u1eeb m\u1ecdi tr\u00e1ch nhi\u1ec7m li\u00ean quan \u0111\u1ebfn b\u1ea5t k\u1ef3 t\u1ed5n th\u1ea5t, th\u1ea5t tho\u00e1t, chi ph\u00ed c\u00f3 th\u1ec3 ph\u00e1t sinh tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i do virus, h\u00e0nh \u0111\u1ed9ng ph\u00e1 ho\u1ea1i tr\u1ef1c ti\u1ebfp hay gi\u00e1n ti\u1ebfp c\u1ee7a h\u1ec7 th\u00f4ng m\u00e1y t\u00ednh kh\u00e1c, \u0111\u01b0\u1eddng truy\u1ec1n d\u1eabn c\u1ee7a m\u00e1y t\u00ednh ho\u1eb7c n\u1ed1i k\u1ebft m\u1ea1ng kh\u00f4ng \u0111\u1ea3m b\u1ea3o&#8230;<\/p>\n<p>2.7. Vbee \u0111\u01b0\u1ee3c quy\u1ec1n s\u1eed d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p\/ c\u00f4ng c\u1ee5\/ ph\u1ea7n m\u1ec1m\/ h\u1ec7 th\u1ed1ng c\u1ea3nh b\u00e1o, ch\u1ecdn l\u1ecdc v\u00e0 d\u1ef1 \u0111o\u00e1n th\u00f4ng tin \u0111\u1ec3 qu\u1ea3n l\u00fd, ph\u00e1t hi\u1ec7n v\u00e0 ng\u0103n ch\u1eb7n t\u1ed1i \u0111a c\u00e1c n\u1ed9i dung x\u1ea5u ho\u1eb7c c\u00e1c n\u1ed9i dung vi ph\u1ea1m ph\u00e1p lu\u1eadt m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p v\u00e0 t\u1ea1o ra tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee.<\/p>\n<p>2.8. Vbee \u0111\u01b0\u1ee3c quy\u1ec1n t\u1ea1m ng\u1eebng cung c\u1ea5p D\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng trong m\u1ed9t th\u1eddi h\u1ea1n do Vbee quy\u1ebft \u0111\u1ecbnh ho\u1eb7c thu h\u1ed3i v\u00e0 kh\u00f3a v\u0129nh vi\u1ec5n t\u00e0i kho\u1ea3n D\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee; \u0111\u1ed3ng th\u1eddi cung c\u1ea5p th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u00f9ng c\u00e1c n\u1ed9i dung vi ph\u1ea1m ph\u00e1p lu\u1eadt cho c\u00e1c c\u01a1 quan ch\u1ee9c n\u0103ng c\u00f3 th\u1ea9m quy\u1ec1n v\u00e0o b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng b\u00e1o tr\u01b0\u1edbc v\u1edbi ng\u01b0\u1eddi vi ph\u1ea1m, trong tr\u01b0\u1eddng h\u1ee3p Vbee ph\u00e1t hi\u1ec7n kh\u00e1ch h\u00e0ng c\u00f3 c\u00e1c d\u1ea5u hi\u1ec7u vi ph\u1ea1m quy \u0111\u1ecbnh v\u1ec1 n\u1ed9i dung cung c\u1ea5p v\u00e0 t\u1ea1o ra tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee c\u0169ng nh\u01b0 \u0111i\u1ec1u kho\u1ea3n v\u1ec1 vi\u1ec7c cung c\u1ea5p v\u00e0 ph\u00e1t t\u00e1n n\u1ed9i dung tr\u00ean m\u1ea1ng Internet.<\/p>\n<p>2.9. Vbee cam k\u1ebft th\u1ef1c hi\u1ec7n \u0111\u1ea7y \u0111\u1ee7 c\u00e1c bi\u1ec7n ph\u00e1p an to\u00e0n v\u00e0 b\u1ea3o m\u1eadt ph\u00f9 h\u1ee3p \u0111\u1ec3 b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u, ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a Ph\u00e1p lu\u1eadt c\u00f3 li\u00ean quan.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"DIEU_3_QUYEN_VA_TRACH_NHIEM_CUA_KHACH_HANG\"><\/span>\u0110I\u1ec0U 3. QUY\u1ec0N V\u00c0 TR\u00c1CH NHI\u1ec6M C\u1ee6A KH\u00c1CH H\u00c0NG<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"31_Khach_hang_cam_ket_va_dam_bao_tuan_thu_cac_quy_dinh_cua_Nghi_dinh_13\"><\/span>3.1. Kh\u00e1ch h\u00e0ng cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a Ngh\u1ecb \u0111\u1ecbnh 13<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>3.1.1. Kh\u00e1ch h\u00e0ng cam k\u1ebft tu\u00e2n th\u1ee7 c\u00e1c nguy\u00ean t\u1eafc b\u1ea3o v\u1ec7 D\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u00e0 quy \u0111\u1ecbnh c\u1ee7a Ngh\u1ecb \u0111\u1ecbnh 13 trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n D\u1ecbch v\u1ee5 tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee. \u0110\u1ed3ng th\u1eddi, b\u1ea3o \u0111\u1ea3m c\u00f3 \u0111\u1ee7 v\u0103n b\u1ea3n, ch\u1ee9ng t\u1eeb ch\u1ee9ng minh s\u1ef1 tu\u00e2n th\u1ee7 c\u1ee7a m\u00ecnh khi \u0111\u01b0\u1ee3c Vbee v\u00e0\/ ho\u1eb7c c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n y\u00eau c\u1ea7u.<\/p>\n<p>3.1.2. Kh\u00e1ch h\u00e0ng cam k\u1ebft \u0111\u00e3 th\u00f4ng b\u00e1o \u0111\u1ebfn Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u v\u00e0 \u0111\u01b0\u1ee3c Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u \u0111\u1ed3ng \u00fd v\u00e0 cho ph\u00e9p Kh\u00e1ch h\u00e0ng v\u00e0\/ ho\u1eb7c b\u00ean th\u1ee9 ba c\u00f3 li\u00ean quan \u0111\u01b0\u1ee3c quy\u1ec1n x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n<p>3.1.3. Kh\u00e1ch h\u00e0ng cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c h\u01b0\u1edbng d\u1eabn v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi D\u1eef li\u1ec7u c\u00e1 nh\u00e2n, bao g\u1ed3m c\u1ea3 vi\u1ec7c ch\u1ec9 \u0111\u1ecbnh C\u00f4ng ty Vbee l\u00e0 B\u00ean x\u1eed l\u00fd kh\u00e1c (n\u1ebfu c\u00f3), \u0111\u00e3 \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n b\u1edfi Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u. C\u00f4ng ty Vbee s\u1ebd kh\u00f4ng b\u1eaft bu\u1ed9c ph\u1ea3i tu\u00e2n th\u1ee7 ho\u1eb7c tu\u00e2n theo h\u01b0\u1edbng d\u1eabn c\u1ee7a kh\u00e1ch h\u00e0ng n\u1ebfu nh\u1eefng h\u01b0\u1edbng d\u1eabn \u0111\u00f3 vi ph\u1ea1m quy \u0111\u1ecbnh t\u1ea1i Ngh\u1ecb \u0111\u1ecbnh 13 v\u00e0 Ph\u00e1p lu\u1eadt li\u00ean quan.<\/p>\n<p>3.1.4. Kh\u00e1ch h\u00e0ng c\u1ea7n th\u00f4ng b\u00e1o, c\u1eadp nh\u1eadt cho Vbee c\u00e1c thay \u0111\u1ed5i li\u00ean quan \u0111\u1ebfn D\u1eef li\u1ec7u c\u00e1 nh\u00e2n m\u00e0 Kh\u00e1ch h\u00e0ng \u0111\u00e3 chuy\u1ec3n giao cho Vbee (n\u1ebfu c\u00f3), d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o bao g\u1ed3m nh\u01b0ng kh\u00f4ng h\u1ea1n ch\u1ebf b\u1edfi tin nh\u1eafn, email, fax, v\u0103n b\u1ea3n, d\u1eef li\u1ec7u tho\u1ea1i, d\u1eef li\u1ec7u \u0111i\u1ec7n t\u1eed kh\u00e1c\u2026 ngay sau khi \u0111\u01b0\u1ee3c Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u c\u1eadp nh\u1eadt, n\u1ebfu vi\u1ec7c c\u1eadp nh\u1eadt l\u00e0 c\u1ea7n thi\u1ebft \u0111\u1ec3 ph\u1ee5c v\u1ee5 m\u1ee5c \u0111\u00edch th\u1ef1c hi\u1ec7n D\u1ecbch v\u1ee5.<\/p>\n<p>3.1.5. Kh\u00e1ch h\u00e0ng c\u1ea7n th\u00f4ng b\u00e1o \u0111\u1ebfn Vbee v\u1ec1 vi\u1ec7c ng\u1eebng ho\u1eb7c h\u1ea1n ch\u1ebf x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n ngay sau khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u t\u1eeb Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u, trong tr\u01b0\u1eddng h\u1ee3p Vbee l\u00e0 b\u00ean tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp tham gia v\u00e0o qu\u00e1 tr\u00ecnh x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n. Kh\u00e1ch h\u00e0ng \u0111\u1ea3m b\u1ea3o vi\u1ec7c r\u00fat l\u1ea1i s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u kh\u00f4ng l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00ednh h\u1ee3p ph\u00e1p c\u1ee7a vi\u1ec7c x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n m\u00e0 c\u00e1c b\u00ean \u0111\u00e3 th\u1ef1c hi\u1ec7n tr\u01b0\u1edbc \u0111\u00f3. M\u1ecdi th\u00f4ng tin, d\u1eef li\u1ec7u c\u00f3 \u0111\u01b0\u1ee3c t\u1eeb vi\u1ec7c x\u1eed l\u00fd D\u1eef li\u1ec7u c\u00e1 nh\u00e2n tr\u01b0\u1edbc \u0111\u00f3, B\u00ean x\u1eed l\u00fd kh\u00f4ng bu\u1ed9c ph\u1ea3i ch\u1ea5m d\u1ee9t vi\u1ec7c s\u1eed d\u1ee5ng v\u00e0\/ ho\u1eb7c ph\u1ea3i x\u00f3a\/ ho\u00e0n tr\u1ea3 l\u1ea1i cho Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i Ngh\u1ecb \u0111\u1ecbnh 13 v\u00e0 trong ph\u1ea1m vi kh\u1ea3 n\u0103ng c\u1ee7a B\u00ean x\u1eed l\u00fd c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c, sau khi c\u00f3 y\u00eau c\u1ea7u h\u1ee3p l\u00fd t\u1eeb Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u.<\/p>\n<p>3.1.6. Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng b\u1ecb Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o, kh\u1edfi ki\u1ec7n v\u00e0\/ ho\u1eb7c y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i li\u00ean quan \u0111\u1ebfn D\u1eef li\u1ec7u c\u00e1 nh\u00e2n do l\u1ed7i c\u1ee7a kh\u00e1ch h\u00e0ng, kh\u00e1ch h\u00e0ng s\u1ebd t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 b\u1eb1ng chi ph\u00ed c\u1ee7a m\u00ecnh, \u0111\u1ed3ng th\u1eddi, gi\u1eef cho Vbee kh\u00f4ng b\u1ecb \u1ea3nh h\u01b0\u1edfng v\u00e0 \u0111\u01b0\u1ee3c mi\u1ec5n tr\u1eeb m\u1ecdi ngh\u0129a v\u1ee5 ph\u00e1t sinh (n\u1ebfu c\u00f3), tr\u1eeb tr\u01b0\u1eddng h\u1ee3p vi\u1ec7c khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o, kh\u1edfi ki\u1ec7n v\u00e0\/ ho\u1eb7c b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i c\u1ee7a Ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c ch\u1ee9ng minh do l\u1ed7i c\u1ee7a Vbee.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"32_Khach_hang_cam_ket_va_dam_bao_tuan_thu_cac_quy_dinh_cua_Nghi_dinh_91\"><\/span>3.2. Kh\u00e1ch h\u00e0ng cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a Ngh\u1ecb \u0111\u1ecbnh 91<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>3.2.1. Kh\u00e1ch h\u00e0ng cam k\u1ebft kh\u00f4ng s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi r\u00e1c theo quy \u0111\u1ecbnh t\u1ea1i Ngh\u1ecb \u0111\u1ecbnh 91 \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed1i t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cNg\u01b0\u1eddi s\u1eed d\u1ee5ng\u201d).<\/p>\n<p>3.2.2. Kh\u00e1ch h\u00e0ng cam k\u1ebft kh\u00f4ng s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o t\u1edbi b\u1ea5t k\u1ef3 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0o trong Danh s\u00e1ch kh\u00f4ng qu\u1ea3ng c\u00e1o (Do Not Call) ho\u1eb7c Ng\u01b0\u1eddi s\u1eed d\u1ee5ng kh\u00f4ng \u0111\u1ed3ng \u00fd nh\u1eadn qu\u1ea3ng c\u00e1o theo quy \u0111\u1ecbnh t\u1ea1i Ngh\u1ecb \u0111\u1ecbnh 91.<\/p>\n<p>3.2.3. Kh\u00e1ch h\u00e0ng cam k\u1ebft ch\u1ec9 g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o \u0111\u1ebfn Ng\u01b0\u1eddi s\u1eed d\u1ee5ng khi \u0111\u01b0\u1ee3c Ng\u01b0\u1eddi s\u1eed d\u1ee5ng \u0111\u1ed3ng \u00fd tr\u01b0\u1edbc v\u1ec1 vi\u1ec7c nh\u1eadn qu\u1ea3ng c\u00e1o qua m\u1ed9t trong c\u00e1c c\u00e1ch sau: (i) Khai b\u00e1o v\u00e0 x\u00e1c nh\u1eadn v\u00e0o m\u1eabu \u0111\u0103ng k\u00fd tr\u00ean gi\u1ea5y in, C\u1ed5ng\/Trang th\u00f4ng tin \u0111i\u1ec7n t\u1eed, c\u00e1c \u1ee9ng d\u1ee5ng tr\u1ef1c tuy\u1ebfn, m\u1ea1ng x\u00e3 h\u1ed9i c\u1ee7a Kh\u00e1ch h\u00e0ng; (ii) G\u1ecdi \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c nh\u1eafn tin \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i tho\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u0103ng k\u00fd; (iii) S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 \u0111\u0103ng k\u00fd nh\u1eadn qu\u1ea3ng c\u00e1o. \u0110\u1ed3ng th\u1eddi, Kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1ea5m d\u1ee9t vi\u1ec7c th\u1ef1c hi\u1ec7n g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o ngay sau khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u t\u1eeb ch\u1ed1i c\u1ee7a Ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/p>\n<p>3.2.4. Kh\u00e1ch h\u00e0ng cam k\u1ebft kh\u00f4ng g\u1ecdi qu\u00e1 01 cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o t\u1edbi 01 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i trong v\u00f2ng 24 gi\u1edd tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u0111\u00e3 c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c v\u1edbi Ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/p>\n<p>3.2.5. Kh\u00e1ch h\u00e0ng cam k\u1ebft ch\u1ec9 \u0111\u01b0\u1ee3c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o t\u1eeb 08 gi\u1edd \u0111\u1ebfn 17 gi\u1edd m\u1ed7i ng\u00e0y tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u0111\u00e3 c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c v\u1edbi Ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/p>\n<p>3.2.6. Kh\u00e1ch h\u00e0ng cam k\u1ebft n\u1ed9i dung cu\u1ed9c g\u1ecdi qu\u1ea3ng c\u00e1o ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 qu\u1ea3ng c\u00e1o.<\/p>\n<p>3.2.7. Kh\u00e1ch h\u00e0ng cam k\u1ebft ch\u1ec9 \u0111\u01b0\u1ee3c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o khi \u0111\u00e3 \u0111\u01b0\u1ee3c c\u1ea5p t\u00ean \u0111\u1ecbnh danh v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p s\u1eed d\u1ee5ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o.<\/p>\n<p>3.2.8. Kh\u00e1ch h\u00e0ng cam k\u1ebft th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1c y\u00eau c\u1ea7u \u0111\u1ed1i v\u1edbi cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o theo quy \u0111\u1ecbnh t\u1ea1i Ngh\u1ecb \u0111\u1ecbnh 91, bao g\u1ed3m: (i) M\u1ecdi cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o \u0111\u1ec1u ph\u1ea3i c\u00f3 \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u1ec1 ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o (g\u1ed3m t\u00ean, \u0111\u1ecba ch\u1ec9) v\u00e0 \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u \u0111\u1ea7u ti\u00ean tr\u01b0\u1edbc khi cung c\u1ea5p n\u1ed9i dung qu\u1ea3ng c\u00e1o; (ii) Trong tr\u01b0\u1eddng h\u1ee3p qu\u1ea3ng c\u00e1o cho c\u00e1c d\u1ecbch v\u1ee5 c\u00f3 thu c\u01b0\u1edbc th\u00ec ph\u1ea3i cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u1ec1 gi\u00e1 c\u01b0\u1edbc.<\/p>\n<p>3.2.9. Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng b\u1ecb Ng\u01b0\u1eddi s\u1eed d\u1ee5ng khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o, kh\u1edfi ki\u1ec7n v\u00e0\/ ho\u1eb7c y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i li\u00ean quan \u0111\u1ebfn vi\u1ec7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i qu\u1ea3ng c\u00e1o, kh\u00e1ch h\u00e0ng s\u1ebd t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 b\u1eb1ng chi ph\u00ed c\u1ee7a m\u00ecnh, \u0111\u1ed3ng th\u1eddi, gi\u1eef cho Vbee kh\u00f4ng b\u1ecb \u1ea3nh h\u01b0\u1edfng v\u00e0 \u0111\u01b0\u1ee3c mi\u1ec5n tr\u1eeb m\u1ecdi ngh\u0129a v\u1ee5 ph\u00e1t sinh (n\u1ebfu c\u00f3), tr\u1eeb tr\u01b0\u1eddng h\u1ee3p vi\u1ec7c khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o, kh\u1edfi ki\u1ec7n v\u00e0\/ ho\u1eb7c b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i c\u1ee7a Ng\u01b0\u1eddi s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c ch\u1ee9ng minh do l\u1ed7i c\u1ee7a Vbee.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"33_Khach_hang_cam_ket_va_dam_bao_tuan_thu_cac_quy_dinh_khac\"><\/span>3.3. Kh\u00e1ch h\u00e0ng cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh kh\u00e1c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>3.3.1. Kh\u00e1ch h\u00e0ng cam k\u1ebft tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt li\u00ean quan t\u1edbi n\u1ed9i dung v\u00e0 th\u00f4ng tin cung c\u1ea5p tr\u00ean m\u1ea1ng Internet.<\/p>\n<p>3.3.2. Kh\u00e1ch h\u00e0ng cam k\u1ebft ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c n\u1ed9i dung cung c\u1ea5p v\u00e0 t\u1ea1o ra tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee. Kh\u00e1ch h\u00e0ng cam k\u1ebft, \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u1ed9i dung m\u00e0 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng l\u00e0:<\/p>\n<ul>\n<li>N\u1ed9i dung thu\u1ed9c quy\u1ec1n s\u1edf h\u1eefu c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0\/ ho\u1eb7c \u0111\u01b0\u1ee3c c\u1ea5p b\u1ea3n quy\u1ec1n h\u1ee3p ph\u00e1p, v\u00e0\/ ho\u1eb7c;<\/li>\n<li>N\u1ed9i dung ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam v\u00e0 c\u00e1c C\u00f4ng \u01b0\u1edbc qu\u1ed1c t\u1ebf m\u00e0 Vi\u1ec7t Nam l\u00e0 th\u00e0nh vi\u00ean v\u00e0\/ ho\u1eb7c;<\/li>\n<li>N\u1ed9i dung kh\u00f4ng x\u00e2m ph\u1ea1m v\u00e0 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 v\u00e0 c\u00e1c quy\u1ec1n h\u1ee3p ph\u00e1p c\u1ee7a b\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c ho\u1eb7c c\u00e1 nh\u00e2n n\u00e0o.<\/li>\n<li>N\u1ed9i dung kh\u00f4ng vi ph\u1ea1m c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u00ednh tr\u1ecb, c\u00f4ng k\u00edch, th\u00f9 \u0111\u1ecbch, t\u01b0 t\u01b0\u1edfng ph\u1ea3n \u0111\u1ed9ng, ch\u1ed1ng ph\u00e1; kh\u00f4ng vi ph\u1ea1m thu\u1ea7n phong m\u1ef9 t\u1ee5c, k\u1ef3 th\u1ecb d\u00e2n t\u1ed9c, ph\u00e2n bi\u1ec7t ch\u1ee7ng t\u1ed9c; kh\u00f4ng x\u00e2m ph\u1ea1m t\u1ef1 do t\u00edn ng\u01b0\u1ee1ng, t\u00f4n gi\u00e1o; kh\u00f4ng c\u00f3 t\u00ednh ch\u1ea5t k\u00edch th\u00edch b\u1ea1o l\u1ef1c, kinh d\u1ecb, kh\u00f4ng l\u00e0nh m\u1ea1nh, x\u00fac ph\u1ea1m, ph\u1ec9 b\u00e1ng, b\u00f4i nh\u1ecd, \u0111e d\u1ecda; kh\u00f4ng t\u1ea1o, l\u01b0u truy\u1ec1n v\u00e0 ph\u00e1t t\u00e1n c\u00e1c th\u00f4ng tin gi\u1ea3, th\u00f4ng tin sai s\u1ef1 th\u1eadt, kh\u00f4ng h\u1ee3p ph\u00e1p, th\u00f4ng tin ch\u01b0a \u0111\u01b0\u1ee3c ki\u1ec3m ch\u1ee9ng v\u00e0 c\u00f3 d\u1ea5u hi\u1ec7u vi ph\u1ea1m ph\u00e1p lu\u1eadt ho\u1eb7c c\u00f3 th\u1ec3 \u0111\u01b0a \u0111\u1ebfn vi\u1ec7c vi ph\u1ea1m ph\u00e1p lu\u1eadt, tr\u00e1ch nhi\u1ec7m ph\u00e1p l\u00fd\u2026<\/li>\n<\/ul>\n<p>3.3.3. Trong tr\u01b0\u1eddng h\u1ee3p c\u00e1c n\u1ed9i dung m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p v\u00e0 t\u1ea1o ra tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee vi ph\u1ea1m ph\u00e1p lu\u1eadt ho\u1eb7c b\u1ecb tranh ch\u1ea5p, khi\u1ebfu ki\u1ec7n, khi\u1ebfu n\u1ea1i v\u1ec1 quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 v\u00e0\/ ho\u1eb7c c\u00e1c quy\u1ec1n h\u1ee3p ph\u00e1p kh\u00e1c b\u1edfi b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o th\u00ec kh\u00e1ch h\u00e0ng ph\u1ea3i ho\u00e0n to\u00e0n ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u1ea3i quy\u1ebft v\u00e0 ch\u1ecbu m\u1ecdi chi ph\u00ed, thi\u1ec7t h\u1ea1i hay b\u1ea5t k\u1ef3 kho\u1ea3n ti\u1ec1n n\u00e0o ph\u00e1t sinh t\u1eeb vi\u1ec7c tranh ch\u1ea5p, khi\u1ebfu ki\u1ec7n, khi\u1ebfu n\u1ea1i n\u00eau tr\u00ean. \u0110\u1ed3ng th\u1eddi, gi\u1eef cho Vbee kh\u00f4ng b\u1ecb \u1ea3nh h\u01b0\u1edfng v\u00e0 \u0111\u01b0\u1ee3c mi\u1ec5n tr\u1eeb m\u1ecdi ngh\u0129a v\u1ee5 ph\u00e1t sinh (n\u1ebfu c\u00f3).<\/p>\n<p>3.3.4. Kh\u00e1ch h\u00e0ng cam k\u1ebft ch\u1ecbu tr\u00e1ch nhi\u1ec7m thanh to\u00e1n \u0111\u1ea7y \u0111\u1ee7 v\u00e0 \u0111\u00fang h\u1ea1n ph\u00ed D\u1ecbch v\u1ee5 theo quy \u0111\u1ecbnh t\u1ea1i H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a C\u00f4ng ty Vbee v\u00e0 c\u00e1c H\u1ee3p \u0111\u1ed3ng\/ v\u0103n b\u1ea3n k\u00e8m theo H\u1ee3p \u0111\u1ed3ng k\u00fd k\u1ebft gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 C\u00f4ng ty Vbee (n\u1ebfu c\u00f3).<\/p>\n<h2><span class=\"ez-toc-section\" id=\"DIEU_4_BAN_QUYEN_VA_QUYEN_SO_HUU_TRI_TUE\"><\/span>\u0110I\u1ec0U 4. B\u1ea2N QUY\u1ec0N V\u00c0 QUY\u1ec0N S\u1ede H\u1eeeU TR\u00cd TU\u1ec6<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>4.1. Vbee l\u00e0 ch\u1ee7 s\u1edf h\u1eefu h\u1ee3p ph\u00e1p c\u1ee7a website https:\/\/vbee.ai\/ v\u00e0 c\u1ee7a c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n v\u00e0 nh\u00e3n hi\u1ec7u gi\u1ea3i ph\u00e1p Vbee AI. Tuy\u00ean b\u1ed1 c\u00e1c quy\u1ec1n S\u1edf h\u1eefu tr\u00ed tu\u1ec7 c\u1ee7a Vbee \u0111\u1ed1i v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng th\u1ec3 hi\u1ec7n tr\u00ean c\u00e1c website n\u00e0y v\u00e0 t\u1ea5t c\u1ea3 n\u1ed9i dung c\u1ee7a website, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf c\u00e1c v\u0103n b\u1ea3n, thi\u1ebft k\u1ebf, \u0111\u1ed3 h\u1ecda, giao di\u1ec7n, h\u00ecnh \u1ea3nh, m\u00e3 code, nh\u00e3n hi\u1ec7u, t\u00ean th\u01b0\u01a1ng m\u1ea1i, m\u1eabu logo c\u00f4ng ty ho\u1eb7c s\u1ea3n ph\u1ea9m&#8230; \u0111\u1ec1u thu\u1ed9c b\u1ea3n quy\u1ec1n c\u1ee7a Vbee ho\u1eb7c b\u00ean th\u1ee9 ba c\u1ea5p ph\u00e9p cho Vbee v\u00e0 \u0111\u01b0\u1ee3c b\u1ea3o h\u1ed9 theo quy \u0111\u1ecbnh c\u1ee7a Lu\u1eadt S\u1edf h\u1eefu tr\u00ed tu\u1ec7 Vi\u1ec7t Nam v\u00e0 c\u00e1c v\u0103n b\u1ea3n li\u00ean quan. Kh\u00f4ng c\u00f3 b\u1ea5t c\u1ee9 \u0111i\u1ec1u\/ kho\u1ea3n\/ \u0111i\u1ec3m\/ m\u1ee5c\/ c\u00e2u ch\u1eef n\u00e0o tr\u00ean website n\u00e0y ho\u1eb7c trong \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 n\u00e0y c\u00f3 n\u1ed9i dung ho\u1eb7c mang h\u00e0m \u00fd chuy\u1ec3n giao quy\u1ec1n s\u1edf h\u1eefu c\u00f4ng ngh\u1ec7, nh\u00e3n hi\u1ec7u gi\u1ea3i ph\u00e1p n\u00eau tr\u00ean ho\u1eb7c n\u1ed9i dung tr\u00ean website n\u00e0y cho kh\u00e1ch h\u00e0ng.<\/p>\n<p>4.2. Vbee cam k\u1ebft v\u1ec1 b\u1ea3n quy\u1ec1n c\u00e1c gi\u1ecdng n\u00f3i Ti\u1ebfng Vi\u1ec7t m\u00e0 Vbee cung c\u1ea5p tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5. Vbee l\u00e0 ch\u1ee7 s\u1edf h\u1eefu h\u1ee3p ph\u00e1p v\u00e0 c\u00f3 to\u00e0n quy\u1ec1n th\u01b0\u01a1ng m\u1ea1i h\u00f3a c\u00e1c gi\u1ecdng n\u00f3i, bao g\u1ed3m: Ch\u1ee7 s\u1edf h\u1eefu c\u1ee7a c\u00f4ng ngh\u1ec7 l\u00f5i ph\u00e1t tri\u1ec3n gi\u1ecdng n\u00f3i v\u00e0 ch\u1ee7 s\u1edf h\u1eefu c\u1ee7a t\u1eadp d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e2y d\u1ef1ng v\u00e0 hu\u1ea5n luy\u1ec7n gi\u1ecdng n\u00f3i. Vbee kh\u1eb3ng \u0111\u1ecbnh v\u00e0 cam k\u1ebft r\u1eb1ng c\u00e1c file audio m\u00e0 kh\u00e1ch h\u00e0ng t\u1ea1o ra ho\u1eb7c c\u00e1c cu\u1ed9c g\u1ecdi m\u00e0 kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee kh\u00f4ng vi ph\u1ea1m quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 v\u00e0 b\u1ea3n quy\u1ec1n t\u00e1c gi\u1ea3 li\u00ean quan \u0111\u1ebfn gi\u1ecdng n\u00f3i c\u1ee7a b\u1ea5t c\u1ee9 b\u00ean th\u1ee9 ba n\u00e0o kh\u00e1c. Trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 b\u1ea5t c\u1ee9 khi\u1ebfu ki\u1ec7n, khi\u1ebfu n\u1ea1i n\u00e0o li\u00ean quan \u0111\u1ebfn c\u00e1c gi\u1ecdng n\u00f3i m\u00e0 Vbee cung c\u1ea5p, kh\u00e1ch h\u00e0ng vui l\u00f2ng li\u00ean h\u1ec7 T\u1ed5ng \u0111\u00e0i Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a Vbee \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p v\u00e0 h\u1ed7 tr\u1ee3.<\/p>\n<p>4.3. M\u1ecdi h\u00e0nh vi sao ch\u00e9p, tr\u00edch d\u1eabn, s\u1eeda \u0111\u1ed5i, ph\u00e2n ph\u1ed1i, xu\u1ea5t b\u1ea3n, l\u01b0u th\u00f4ng ho\u1eb7c t\u00e1i s\u1eed d\u1ee5ng tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp nh\u1eefng n\u1ed9i dung tr\u00ean website n\u00e0y v\u00ec m\u1ee5c \u0111\u00edch th\u01b0\u01a1ng m\u1ea1i ho\u1eb7c b\u1ea5t k\u1ef3 m\u1ee5c \u0111\u00edch n\u00e0o kh\u00e1c d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o m\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c s\u1ef1 ch\u1ea5p thu\u1eadn tr\u01b0\u1edbc b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a Vbee; ho\u1eb7c m\u1ecdi h\u00e0nh \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp x\u00e2m ph\u1ea1m ho\u1eb7c g\u00e2y t\u1ed5n h\u1ea1i \u0111\u1ebfn c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n v\u00e0 nh\u00e3n hi\u1ec7u gi\u1ea3i ph\u00e1p Vbee AI \u0111\u01b0\u1ee3c coi l\u00e0 x\u00e2m ph\u1ea1m quy\u1ec1n s\u1edf h\u1eefu h\u1ee3p ph\u00e1p c\u1ee7a Vbee. Vbee c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng ch\u1ea5m d\u1ee9t vi\u1ec7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 t\u1ea1i website https:\/\/vbee.ai\/, ch\u1ecbu ho\u00e0n to\u00e0n m\u1ecdi tr\u00e1ch nhi\u1ec7m tr\u01b0\u1edbc ph\u00e1p lu\u1eadt v\u00e0 ph\u1ea3i b\u1ed3i th\u01b0\u1eddng c\u00e1c t\u1ed5n th\u1ea5t, thi\u1ec7t h\u1ea1i g\u00e2y ra cho Vbee (n\u1ebfu c\u00f3) n\u1ebfu c\u00f3 b\u1ea5t c\u1ee9 h\u00e0nh \u0111\u1ed9ng n\u00e0o vi ph\u1ea1m quy \u0111\u1ecbnh n\u00e0y.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"DIEU_5_CHINH_SACH_BOI_HOAN\"><\/span>\u0110I\u1ec0U 5. CH\u00cdNH S\u00c1CH B\u1ed2I HO\u00c0N<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ecdc, \u0111\u1ed3ng \u00fd v\u1edbi \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 Vbee AI, x\u00e1c nh\u1eadn mua g\u00f3i D\u1ecbch v\u1ee5 v\u00e0 ho\u00e0n t\u1ea5t th\u1ee7 t\u1ee5c thanh to\u00e1n tr\u00ean website https:\/\/vbee.ai\/, Vbee kh\u00f4ng c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ed3i ho\u00e0n gi\u00e1 tr\u1ecb g\u00f3i D\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 thanh to\u00e1n trong b\u1ea5t k\u1ef3 tr\u01b0\u1eddng h\u1ee3p n\u00e0o. Trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 l\u1ed7i ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn D\u1ecbch v\u1ee5 m\u00e0 Vbee cung c\u1ea5p, kh\u00e1ch h\u00e0ng vui l\u00f2ng li\u00ean h\u1ec7 T\u1ed5ng \u0111\u00e0i Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a Vbee \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p v\u00e0 h\u1ed7 tr\u1ee3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"DIEU_6_THAY_DOI_DIEU_KHOAN_SU_DUNG_DICH_VU\"><\/span>\u0110I\u1ec0U 6. THAY \u0110\u1ed4I \u0110I\u1ec0U KHO\u1ea2N S\u1eec D\u1ee4NG D\u1ecaCH V\u1ee4<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>6.1. \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee. Vbee c\u00f3 quy\u1ec1n thay \u0111\u1ed5i, ch\u1ec9nh s\u1eeda, b\u1ed5 sung ho\u1eb7c lo\u1ea1i b\u1ecf b\u1ea5t k\u1ef3 \u0111i\u1ec1u kho\u1ea3n n\u00e0o v\u00e0o b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o v\u00ec b\u1ea5t k\u1ef3 l\u00fd do g\u00ec m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng b\u00e1o tr\u01b0\u1edbc cho kh\u00e1ch h\u00e0ng, mi\u1ec5n l\u00e0 vi\u1ec7c thay \u0111\u1ed5i, ch\u1ec9nh s\u1eeda, b\u1ed5 sung ho\u1eb7c lo\u1ea1i b\u1ecf \u0111\u00f3 kh\u00f4ng vi ph\u1ea1m c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/p>\n<p>6.2. C\u00e1c thay \u0111\u1ed5i, c\u1eadp nh\u1eadt ho\u1eb7c b\u1ed5 sung \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 s\u1ebd c\u00f3 hi\u1ec7u l\u1ef1c ngay khi \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i l\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee. N\u1ebfu kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c truy c\u1eadp ho\u1eb7c s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 tr\u00ean H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 sau khi c\u00e1c thay \u0111\u1ed5i, c\u1eadp nh\u1eadt ho\u1eb7c b\u1ed5 sung \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i ch\u00ednh th\u1ee9c, kh\u00e1ch h\u00e0ng \u0111\u00e3 ch\u1ea5p nh\u1eadn v\u00e0 \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c thay \u0111\u1ed5i, c\u1eadp nh\u1eadt ho\u1eb7c b\u1ed5 sung \u0111\u00f3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"DIEU_7_CAM_KET_CHUNG\"><\/span>\u0110I\u1ec0U 7. CAM K\u1ebeT CHUNG<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>7.1. T\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 t\u1ea1o th\u00e0nh to\u00e0n b\u1ed9 th\u1ecfa thu\u1eadn gi\u1eefa C\u00f4ng ty Vbee v\u00e0 Qu\u00fd kh\u00e1ch h\u00e0ng, l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng t\u00e1ch r\u1eddi c\u1ee7a c\u00e1c H\u1ee3p \u0111\u1ed3ng, v\u0103n b\u1ea3n \u0111\u00e3 k\u00fd k\u1ebft v\u00e0\/ ho\u1eb7c x\u00e1c nh\u1eadn gi\u1eefa Qu\u00fd kh\u00e1ch h\u00e0ng v\u1edbi C\u00f4ng ty Vbee (n\u1ebfu c\u00f3), v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb ph\u00e1p l\u00fd t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi H\u1ee3p \u0111\u1ed3ng giao k\u1ebft gi\u1eefa c\u00e1c b\u00ean.<\/p>\n<p>7.2. \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 n\u00e0y v\u00e0 m\u1ecdi ho\u1ea1t \u0111\u1ed9ng ph\u00e1t sinh t\u1eeb H\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5 c\u1ee7a Vbee s\u1ebd \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch, \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111i\u1ec1u ch\u1ec9nh b\u1edfi ph\u00e1p lu\u1eadt Vi\u1ec7t Nam. C\u00e1c n\u1ed9i dung kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp t\u1ea1i \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n<p>7.3. Trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 c\u00e1c vi ph\u1ea1m li\u00ean quan \u0111\u1ebfn \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, C\u00f4ng ty Vbee c\u00f3 quy\u1ec1n t\u00ecm m\u1ecdi bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c v\u00e0 s\u1eed d\u1ee5ng c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ea7n thi\u1ebft theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt \u0111\u1ec3 ng\u0103n ch\u1eb7n c\u00e1c vi ph\u1ea1m v\u00e0 thi\u1ec7t h\u1ea1i ph\u00e1t sinh t\u1eeb vi\u1ec7c kh\u00f4ng tu\u00e2n th\u1ee7 \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a Qu\u00fd kh\u00e1ch h\u00e0ng.<\/p>\n<p>7.4. Tr\u01b0\u1eddng h\u1ee3p ph\u00e1t sinh tranh ch\u1ea5p (n\u1ebfu c\u00f3), c\u00e1c b\u00ean \u01b0u ti\u00ean gi\u1ea3i quy\u1ebft tranh ch\u1ea5p th\u00f4ng qua th\u01b0\u01a1ng l\u01b0\u1ee3ng. Trong tr\u01b0\u1eddng h\u1ee3p th\u01b0\u01a1ng l\u01b0\u1ee3ng kh\u00f4ng th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 th\u00ec s\u1ebd \u0111\u01b0a ra gi\u1ea3i quy\u1ebft theo tr\u00ecnh t\u1ef1 th\u1ee7 t\u1ee5c t\u1ed1 t\u1ee5ng t\u1ea1i T\u00f2a \u00e1n nh\u00e2n d\u00e2n c\u00f3 th\u1ea9m quy\u1ec1n t\u1ea1i Th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i. Ph\u00e1n quy\u1ebft c\u1ee7a T\u00f2a \u00e1n s\u1ebd l\u00e0 quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb r\u00e0ng bu\u1ed9c \u0111\u1ed1i v\u1edbi c\u00e1c b\u00ean.\\<\/p>\n<p>7.5. Trong tr\u01b0\u1eddng h\u1ee3p m\u1ed9t \u0111i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng b\u1ecb v\u00f4 hi\u1ec7u theo quy\u1ebft \u0111\u1ecbnh c\u1ee7a T\u00f2a \u00e1n c\u00f3 th\u1ea9m quy\u1ec1n s\u1ebd kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00ednh hi\u1ec7u l\u1ef1c c\u1ee7a c\u00e1c \u0111i\u1ec1u kho\u1ea3n c\u00f2n l\u1ea1i.<\/p>\n<p>7.6. C\u00f4ng ty Vbee lu\u00f4n hoan ngh\u00eanh nh\u1eefng \u00fd ki\u1ebfn g\u00f3p \u00fd c\u1ee7a Qu\u00fd kh\u00e1ch h\u00e0ng v\u1ec1 n\u1ed9i dung website. N\u1ebfu c\u00f3 m\u1ed9t ph\u1ea7n n\u00e0o \u0111\u00f3 c\u1ee7a website n\u00e0y m\u00e0 Qu\u00fd kh\u00e1ch h\u00e0ng cho r\u1eb1ng \u0111\u00e3 c\u00f3 d\u1ea5u hi\u1ec7u vi ph\u1ea1m b\u1ea3n quy\u1ec1n t\u00e1c gi\u1ea3 v\u00e0 quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 c\u1ee7a b\u00ean th\u1ee9 ba, vui l\u00f2ng g\u1eedi th\u00f4ng tin ph\u1ea3n \u00e1nh \u0111\u00ea\u0301n T\u1ed5ng \u0111\u00e0i Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a Vbee.<\/p>\n<p><strong>Th\u00f4ng tin li\u00ean h\u1ec7<\/strong><\/p>\n<p><strong>C\u00d4NG TY C\u1ed4 PH\u1ea6N D\u1ecaCH V\u1ee4 V\u00c0 GI\u1ea2I PH\u00c1P X\u1eec L\u00dd D\u1eee LI\u1ec6U VBEE<\/strong><\/p>\n<ul>\n<li>M\u00e3 s\u1ed1 doanh nghi\u1ec7p: 0108150995 do S\u1edf K\u1ebf ho\u1ea1ch v\u00e0 \u0110\u1ea7u t\u01b0 Th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i c\u1ea5p ng\u00e0y 29\/01\/2018<\/li>\n<li>\u0110\u1ecba ch\u1ec9: T\u1ea7ng 15, T\u00f2a Ng\u1ecdc Kh\u00e1nh Plaza \u2013 S\u1ed1 1 Ph\u1ea1m Huy Th\u00f4ng, Ph\u01b0\u1eddng Ng\u1ecdc Kh\u00e1nh, Qu\u1eadn Ba \u0110\u00ecnh, H\u00e0 N\u1ed9i<\/li>\n<li>Email:\u00a0<a href=\"mailto:%20contact@vbee.vn\">contact@vbee.vn<\/a><\/li>\n<li>T\u1ed5ng \u0111\u00e0i CSKH:\u00a0<a href=\"tel: 024 9999 3399\">024 9999 3399<\/a>\u00a0\u2013\u00a0<a href=\"tel:0901 533 799\">0901 533 799<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00e0o m\u1eebng Qu\u00fd kh\u00e1ch h\u00e0ng \u0111\u00e3 truy c\u1eadp website https:\/\/vbee.ai\/ &#8211; website cung c\u1ea5p c\u00e1c S\u1ea3n ph\u1ea9m v\u00e0 Gi\u1ea3i ph\u00e1p (Sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cH\u1ec7 th\u1ed1ng D\u1ecbch v\u1ee5\u201d) c\u1ee7a C\u00f4ng ty C\u1ed5 ph\u1ea7n D\u1ecbch v\u1ee5 v\u00e0 Gi\u1ea3i ph\u00e1p x\u1eed l\u00fd d\u1eef li\u1ec7u Vbee (Sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cC\u00f4ng ty Vbee\u201d ho\u1eb7c \u201cVbee\u201d). B\u1eb1ng [&#8230;]\n","protected":false},"author":3,"featured_media":11766,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10094","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/pages\/10094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/comments?post=10094"}],"version-history":[{"count":5,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/pages\/10094\/revisions"}],"predecessor-version":[{"id":11812,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/pages\/10094\/revisions\/11812"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media\/11766"}],"wp:attachment":[{"href":"https:\/\/vbee.ai\/blog\/wp-json\/wp\/v2\/media?parent=10094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}